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  • Maintenance Technician
    Maintenance Technician
    2 days ago
    £30000–£32000 yearly
    Full-time
    Cambridge

    Company Background: The Waves Group is a family run business that prides itself on its ethical and responsible values, we supply hand car wash services to supermarkets and retailers across the UK. Waves operate more than 270 franchised sites. We believe in working together to make our customers smile. Summary: We are looking for a maintenance technician to work in a field based role. Our sites could be anywhere in the country and this means you will get to regularly see new places. You will need to stay away from home at least 2 nights a week. The cost of the hotels is paid by the company, as well as being given an allowance each day for food and drink. The hotels you stay at will usually have a restaurant and bar so your evenings can be spent socialising with the team or exploring the local area. You will get to spend time with the wider company during training along with our conference as well as our company events. This is an ideal opportunity for someone with determination and a “can do” attitude to become part of a growing and evolving company. If you can describe yourself as reliable, enthusiastic, and self- motivated this could be the role for you. You just need the added skills of being able to work under minimum supervision and have good communication skills and you might be the person we are looking for. Roles and Responsibilities: • Complete commissioning of brand-new sites, • You may also be required to be Site Supervisor training may be provided, • Carry out planned improvement works, • Auditing the site equipment, • Carry out repairs, • Dealing with breakdowns/replacement of equipment, • Pat-testing sites (training may be provided) Skills required: • Must be physically able to meet the demands of the workload., • Must have a full drivers license, • Electrical Experience, • Ideally live in one of the regions that this role will cover and be able to commute to other areas in the region., • Good DIY skills, • Knowledge of I.T programs including Word, Excel, Outlook, • Experience of problem solving and diagnosis Desirable Qualifications: • Pat testing, • CSCS Card, • Plumbing experience. Package: Hours: Full Time (40 hours per week) - Monday to Friday 8.30am-5.30pm with occasional weekend work which we have a payment plan for Location: Position will be field based, but you would be expected to visit head office in Putney occasionally and stay away from home multiple times a week with a 2 night minimum to be expected. Holidays: 22 days per year + statutory holidays + Birthday possible Salary: £30,000 to £33,000. per annum, dependent on experience and qualifications Start Date: TBC *You will be provided with all you need to carry out this role including uniform, tools and a company van.*

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  • Front of House Manager
    Front of House Manager
    4 days ago
    Full-time
    Cambridge

    FRONT OF HOUSE MANAGER – LOCKE CAMBRIDGE & HYATT CENTRIC CAMBRIDGE We are seeking an experienced and guest-focused Front of House Manager to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Leadership Champion a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Lead by example on the floor - being visible, hands‑on, and approachable during peak times Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Operational Management Oversee daily front of house operations including reception, housekeeping, maintenance and Food & Beverage (where applicable) Manage room inventory, availability, and rate controls in collaboration with Revenue Management Ensure efficient check‑in/check‑out processes and a smooth flow of operations Maintain strong relationships with Housekeeping and Maintenance to ensure room readiness and quality Implement and monitor SOPs, ensuring compliance with brand and legal standards Team Leadership & Development Recruit, train, coach, and inspire the front of house team to deliver standout service Create a positive, inclusive team culture that reflects lifestyle hospitality Conduct regular performance reviews and support career development Schedule, plan, and manage workforce budgets and payroll Financial & Rooms Performance Drive upselling, room category optimisation, and non-room revenue opportunities Monitor departmental budgets and control operational costs without compromising guest experience Review daily, weekly, and monthly performance reports and identify improvement opportunities Systems, Technology & Compliance Oversee the functionality and use of key systems (PMS, POS, payment solutions, mobile guest platforms) Ensure compliance with health & safety standards, data protection, and cash handling procedures Identify opportunities to use technology to enhance the guest experience and team efficiency General Operations & Team Support Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passionate about rooms operations and delivering exceptional guest experiences A natural people leader with strong communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Strong commercial awareness with the ability to influence rooms performance YOUR PROVEN TRACK Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven experience in a front of house leadership role within lifestyle, boutique, or design‑led hotels Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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