Hotel General Manager - Torquay
hace 2 días
Torquay
Hotel General Manager Torquay, Devon JWR is recruiting for an experienced and commercially focused General Manager to lead the day-to-day operation of an established coastal hotel in Torquay. This is an excellent opportunity for a hands-on hotel leader who enjoys being visible within the business, developing strong teams and delivering a consistently high-quality guest experience. Working closely with the Group Hotel Operations Manager, you will take full responsibility for operational standards, financial performance, team development, compliance and guest satisfaction across the property. Salary £41,000 + Company benefits The Role As General Manager, you will: Lead all day-to-day hotel operations across accommodation, food and beverage and entertainment Drive revenue, profitability and effective cost control Manage labour costs, food margins, bar margins, stock and hotel expenditure Lead, coach and develop Heads of Department and Duty Managers Oversee recruitment, retention, training and succession planning Ensure rotas are planned effectively and aligned with business demand Maintain excellent standards of cleanliness, service, maintenance and presentation Act as a visible host, engaging with guests throughout their stay Take ownership of guest feedback and resolve complaints professionally Ensure full compliance with health and safety, food safety and company procedures Support menu development, portion control and waste management Work closely with suppliers, contractors and the wider operations team Requirements We are looking for an experienced hotel professional with: Previous General Manager, Deputy General Manager or senior hotel operations experience A strong understanding of hotel financial and commercial performance Experience overseeing food and beverage operations Proven success leading and developing departmental managers Excellent knowledge of health and safety, food safety and operational compliance Strong organisational and communication skills A calm, solutions-focused approach under pressure A visible and hands-on leadership style A genuine passion for guest service and hospitality The role is full-time, working approximately 48 hours per week across a flexible shift pattern, including weekends. This is a fantastic opportunity to take ownership of a busy hotel operation and make a genuine impact on its people, performance and guest experience. Contact JWR today for a confidential discussion or send your CV to apply. TPBN1_UKCT