Trabajos helpdesk administrator en Reino Unido

Kenneth Brian Associates are recruiting for an enthusiastic Helpdesk Administrator on behalf of a leading company based on the outskirts of Epsom.

A recruitment agency is seeking a Helpdesk Administrator for a temporary 12-week contract in East London.

Assist with the IT helpdesk ticket distribution amongst the IT team. Perform additional duties as assigned by the Head of IT. Act as the system administrator for their Management Information System (currently SchoolBase with scope to change).

MMP Consultancy are looking to recruit an Administrator on a temporary basis, in North London.Accurately input overdue jobs and completed tasks into relevant systems.Ensure records are updated with completion details.Identify jobs that need to be brought forward based on urgency and deadlines, maint

A recruitment agency in Dartford seeks an experienced FM Helpdesk Administrator to support facilities management services at a college. You'll manage the FM Helpdesk and ensure requests are logged and closed per company standards. Ideal candidates have extensive FM helpdesk experience, a good grasp

Previous experience in a helpdesk, service desk, or administration role. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. IT Services and IT Consulting, IT System Operations and M

Job Title: FM Helpdesk Administrator Location: Northfleet – college-based (on site) Hours: 40 hours per week Pay Rate: £19.14 per hour (Umbrella PAYE) Contract: Ongoing / long-term assignment About the Role We are seeking an experienced and proactive FM Helpdesk Administrator to support facilities management services within a live college environment in Northfleet. This role is critical to the effective delivery of both Planned Preventative Maintenance (PPM) and Reactive maintenance activities. You will act as the first point of contact for all facilities-related requests and play a key role in ensuring contractual and performance requirements are achieved. Key Responsibilities Operate and manage the FM Helpdesk on a day-to-day basis. Log, allocate, track and close all PPM and reactive maintenance requests in line with agreed procedures and service levels. Monitor helpdesk performance and ensure works are delivered within agreed response times. Maintain accurate system records to support reporting and audits. Liaise with site teams, subcontractors and college stakeholders to ensure effective service delivery. Support performance monitoring against contractual Key Performance Indicators (KPIs). Escalate issues and risks where required to ensure service compliance. Essential Experience and Skills Extensive experience in FM helpdesk operations, covering both PPM and reactive maintenance. Proven experience using MRI Evolution. A very good understanding of PFI arrangements and associated contractual obligations. Strong working knowledge of Key Performance Indicators (KPIs) within a PFI or similar contract environment. Strong organisational skills and the ability to manage a high volume of requests. Excellent communication and customer service skills. High attention to detail and strong IT literacy. Desirable Previous experience working within a college or education environment. Experience supporting contract performance and compliance reporting

Workspace Services Administrator/Receptionist Permanent, Full-Time Opportunity (37.5 hours) Clapham Park, SW2 4AX £27,844 - £29,320 We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture therefore if you feel you have what it takes to create an amazing workspace we invite you to read on. This role: This is a permanent, full-time contract working 37.5 hours per week, Monday to Friday and requires daily presence in the office. The base office of this role will be Clapham Park (SW2 4AX), although the expectation of this role is to travel to any of the offices within the London region to support the Workspace Services team to ensure compliance duties are carried out at sites where there is no daily Workspace Services presence and during planned and unplanned absences (travel expenses from the base office will be reimbursed in accordance with the Business Travel & Expenses Policy). As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties. You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience. Duties include, but are not limited to; Meeting & greeting visitors including organising appropriate hospitality, maintaining the visitor records system Managing meeting room bookings and requests Provide support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance Access control management, issuing & programming access cards and staff IDs Postal functions (incoming and outgoing) Order and maintain stock in relation to the workspace service provision Process and prioritise work order requests from colleagues through a central helpdesk system Attend team meetings and produce subsequent minutes / actions. Provide support to the Workspace Services Team in maintaining supplier matrices and the associated documentation To take reasonable care for the health & safety of yourself and of other persons who may be affected by your acts or omissions at work. Manual handlingWhat you'll need to succeed Previous relevant operational office experience within the Facilities or Hospitality sectors Demonstrable experience of excellent IT and Microsoft Office skills Strong communications skills Detail orientated and able to prioritise workload Ability to work independently and as part of a team, influencing colleagues and building users where appropriate Customer focused with a proactive, flexible approach Actively manages relationships that will ensure objectives are achievedMetropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Contract Administrator Facilities Management London Onsite Temp-to-permanent £35,000 - £40,000 A London based facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across our client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service. Key Responsibilities: Act as the first point of contact for all facilities (soft and hard FM) requests Log, track, and manage jobs via CAFM/helpdesk systems Prioritise and allocate tasks in line with SLAs and urgency Prepare and issue quotes for planned and reactive works, ensuring commercial viability Coordinate engineers, contractors, and service providers to ensure timely delivery Monitor job progress, update stakeholders, and close tasks accurately Handle client queries, complaints, and escalations professionally Maintain accurate records and produce reports on KPIs, SLAs, and performance Support process improvements and system updates Assist with tender submissions, pricing validation, and pipeline governanceAbout You: Experience in a helpdesk or customer service role within a facilities management firm is essential Familiarity with CAFM systems (e.g. BigChange, Concept, Maximo, ServiceNow) Commercially aware and able to provide quotes Strong organisational skills with the ability to manage multiple priorities Excellent communication and stakeholder management skills Good IT skills, particularly in MS Office (Excel) A professional, friendly, and customer-focused approach Understanding of SLAs, KPIs, and compliance standardsThis is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service. JMM(phone number removed) Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world

We are now recruiting for an Italian & English-speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then up to 2 days a month following this. This is going to be a temporary position for the coming 3-months, to start asap and there's potential for the role to extend too. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone/email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon up to twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Italian and English language skills. Duties Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times. Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. Record all customer interactions ensuring that issues are resolved in a professional and timely manner. Monitor and process web order returns. Web order tracking. Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries Work with Sales Admin to ensure accuracy with web order processing. Interact and communicate with our supplier and vendor partners regarding customer activity/orders. Monthly report showing support statistics from Zendesk and general update on Support for EMEA region. Assist the Ecommerce Manager as required in carrying out ad-hoc tasks.Knowledge and Skills Requirements Italian and English language skills are a must-have. Previous use of a CRM or Orders system would be useful. The ability to be available and start a role immediately. Experience of a customer ticketing system would be a major advantage. Excellent communication skills (both written and verbal) including a warm telephone manner. Customer service experience is essential with a genuine interest in customer care. Excellent organizational skills with ability to multi-task and extremely detail oriented. Ability to resolve complaints and queries ensuring a high level of customer service. Able to follow direction and complete tasks independently. Proactive and highly motivated team player. Proficient in all Microsoft Office Packages. Ability to work to tight deadlines and be able to demonstrate excellent time management skills.We are looking to shortlist for this role immediately, please apply and call Bobby on (phone number removed) for more info. Apply now or get in touch to find out more! Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk

Helpdesk Administrator – Enfield (Hybrid Opportunity)Location: Enfield (Hybrid after initial period) Hours: Monday – Friday, 8:00 AM – 5:00 PM Pay: £16.93 per hour (Umbrella) Contract Type: Temp-to-Perm About the RoleWe are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months. You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly. Key Responsibilities Raise and allocate work orders from client calls and emails using internal systems Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks Schedule appointments with sites and subcontractors Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy File and manage job documentation, including photos and supporting paperwork Update WIP reports and internal trackers to minimise outstanding jobs Handle client queries and recalls professionally across multiple contracts Maintain lone-working records and conduct welfare calls to operatives Ensure compliance and document accuracy, including RAMS, job sheets, and materials used Upload documents to client systems for invoicing and contract compliance Support administrative duties as required by managers and senior leadership Keep client portals up-to-date with job progress and documentation Requirements Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities Excellent organisational skills with strong attention to detail Confident communicator, able to engage professionally with clients, operatives, and management Proficient in MS Office and able to quickly learn internal systems Comfortable working in a fast-paced, high-volume environment

Service Desk Administrator Crayford, Kent (Fully office based) Up to £28,000 (depending on experience) Monday – Friday, 08:00 – 17:00 Attega Group is currently partnering with a well-established and growing engineering services business to recruit a Service Desk Administrator to join their busy and dynamic team based in Crayford. This is an excellent opportunity for someone with helpdesk or coordination experience who thrives in a fast-paced environment and enjoys being at the heart of operations. The Role As a Service Desk Administrator, you will be the first point of contact for clients, ensuring a high level of service delivery while supporting the coordination of engineering teams. Your responsibilities will include: Acting as the first point of contact for client enquiries via phone and email Scheduling and prioritising work for engineers, including managing callouts and rotas Providing updates to clients via CRM systems, portals, email, and phone Processing engineer and subcontractor paperwork and maintaining KPI trackers Raising purchase orders and processing invoices Producing quotations following engineering visits Running reports, analysing data, and supporting management with insights Preparing and presenting monthly reports Investigating and resolving customer issues efficiently About You: Have previous experience in a Service Desk, Helpdesk, or Coordinator position Be comfortable working in a fast-paced, high-pressure environment Have strong organisational skills with excellent attention to detail Be confident using Microsoft Office (Word, Excel, Outlook) and CRM systems Possess strong written and verbal communication skills Have a professional and friendly telephone manner Be proactive, adaptable, and customer-focused Be able to work both independently and as part of a team What’s in it for You? Salary up to £28,000 depending on experience 25 days holiday + bank holidays Birthday day off Pension scheme Healthcare scheme (after qualifying period) Employee perks platform Regular company social events Ongoing training and development opportunities Supportive and friendly working environment

Workspace Services Administrator/Receptionist Rate of pay: £14.93 PAYE or £19.63 Umbrella Location: Clapham Park, London, SW2 Job Type: Temporary contract for 1 month rolling, full time 37.5 hrs fully onsite in Clapham ParkWe are seeking a dedicated Workspace Services Administrator / Receptionist to join a Corporate Services team within a housing association. This role is pivotal in delivering service excellence, ensuring a safe and secure environment for colleagues, and enhancing the overall building user experience. Day-to-day of the role: Serve as the primary onsite contact for building experience, managing post, telephone calls, stock levels, and queries. Maintain accurate reception, contractor, and visitor management systems. Conduct building inductions for colleagues, contractors, and visitors. Perform general clerical duties including printing, mailing, laminating, and filing. Process hotel and travel requests using the Click Travel system, ensuring adherence to company processes. Handle Workspace Services assigned helpdesk requests through Service Now, following company processes and service level agreements. Support the Workspace Services Coordinators in managing reactive, PPM, and scheduled job requests. Assist in gathering information for health and safety investigations and maintaining department matrices and record management. Manage all incoming and outgoing post and deliveries in accordance with company processes. Maintain access control systems and ensure notice boards and poster communications adhere to department and company brand guidelines. Order and maintain stock for the Workspace Services Team and attend team meetings, producing minutes and action points.Required Skills & Qualifications: Proven customer focus and excellent interpersonal skills. Professional demeanour with strong communication abilities. Self-motivated with a positive attitude and the ability to work independently or as part of a team. Previous experience in office facilities or a similar role. Proficient in IT and Microsoft Office; experience with Oracle/Service Now is advantageous. Strong organizational skills and the ability to manage multiple tasks. Experience in handling business finance and helpdesk systems.To apply for the Workspace Services Administrator/Receptionist position, please submit your CV detailing your relevant experience