Helpdesk Case Handler
2 days ago
Sandhurst
Helpdesk Case Handler – £26,000 to £31,000 Looking for a role where every day’s different, and your people skills actually matter? This one’s for you. You’ll be the first point of contact for clients and suppliers — handling calls, managing inboxes, solving issues, and keeping everything running smoothly. It’s fast-paced, team-based, and all about great communication and problem-solving. What you’ll be doing: • Managing client and supplier queries by phone and email, • Logging and tracking cases to hit service targets, • Supporting internal teams and building solid relationships, • Helping with contract renewals and admin tasks, • Keeping on top of deadlines while staying cool under pressure What we’re looking for: • Strong communicator who’s confident juggling multiple tasks, • Organised, detail-focused, and proactive, • Resilient and adaptable when things get busy, • Customer-first mindset with solid IT skills If you’re someone who thrives in a busy environment, enjoys working with people, and likes seeing things through from start to finish — this could be a great fit. Want to take the next step? Apply now and let’s talk.