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Collingham Serviced Apartments (26-apartments) London SW5 0HN Front Office Manager The Front Office Manager will oversee the daily front office operations of our 26-apartment aparthotel, ensuring a seamless guest experience from arrival to departure. The role also includes responsibility for apartment checks in collaboration with Housekeeping and close coordination with Central Reservations to optimise occupancy and service standards. This is a key leadership role within our 26 Apart-Hotel, requiring strong operational oversight, excellent people management, and a hands-on, service-driven approach. This role is suited to a hospitality professional who takes genuine pride in service standards, leads from the front, and understands the importance of creating a confident, well-organised and guest-focused team environment. We are seeking someone who is operationally strong, calm under pressure, and committed to maintaining the level of professionalism expected within a well-run Aparthotel. Key Responsibilities • Lead the front-of-house operation and ensure consistently high standards of service, • Conduct apartment inspections following housekeeping, mark apartments as inspected or liaise with the Housekeeping Team Leader to address any issues found, • Liaise with Central Reservations to handle bookings, ensure email and telephone standards are met, prepare quotes for guests and travel agents, and ensure accurate availability and rate management, • Maintain a professional and welcoming environment for guests at all times, • Provide clear leadership and support to the teams, • Take ownership of guest experience, resolving issues promptly and professionally, • Ensure all procedures are followed and systems are used effectively, • Manage and oversee the use of Opera Cloud PMS, • Prepare and manage team rotas to support operational needs, • Support payroll administration and departmental organisation, • Oversee stock ordering and basic financial administration, • Maintain strong communication with all departments, • Support recruitment, onboarding and training, • Provide cover for team members as required; flexibility in working hours and duties is essential, • Identify areas where standards or performance can be strengthened and provide constructive coaching, • Maintain a well-organised and calm working environment, particularly during busy periods What We Are Looking For • Proven previous experience in a similar role (Serviced Apartments or 4+ star Hotel), • Strong operational knowledge of front office procedures and guest service delivery, • Experience using Opera Cloud PMS, • A confident and professional leader who leads by example, • Excellent interpersonal and communication skills, • High levels of organisation and attention to detail, • The ability to remain composed and solutions-focused in a busy environment, • A genuine commitment to maintaining strong service standards, • A hands-on approach and willingness to support the team operationally About You You will take pride in running a well-organised teams and in supporting them to deliver the level of service expected within a Central London boutique Aparthotel. You understand that strong hospitality leadership is visible, practical and supportive, and you are comfortable taking responsibility for the standards and atmosphere. Why Join Us If you are an experienced hospitality professional who values strong standards, teamwork and guest service we would be delighted to hear from you. Benefits ·Competitive Salary ·Meals on duty ·Discounted overnight stays at the Aparthotel and its sister property ·Career progression ·Referral Scheme “Introduce a Star” where you can earn up to £600* ·Upselling opportunities Applicants must have the legal right to work in the UK

We are seeking an experienced Cluster Reservations Manager & Revenue Assistant to oversee reservations performance across a busy hotel portfolio while supporting revenue management activity. Strong background in reservations within a large hotel environment. Cluster Reservations Manager – Boutique

FWP-Reservations is seeking a Reservations Supervisor for Fairmont Windsor Park. You will lead and train the Reservations team, ensuring excellent service and efficiency in managing reservations. The role offers up to £32,000 salary, 28 days holiday, and various employee benefits including free mea

A leading hotel group in Greater London seeks a passionate Reservation Agent to provide exceptional customer service. You will assist guests with reservations, answering queries via phone and email, and maximising room occupancy. Ideal candidates have strong communication and organisational skills,

Candidates should have experience in sales within a hotel or similar environment, excellent communication skills, and proficiency in Opera and diary management.

Hilton Grand Vacations is looking for a Hotel Reservations Specialist to join Diamond Resorts in Lancaster. This role involves managing inbound and outbound calls, providing customer service, and processing reservations. Benefits include hotel discounts, career progression opportunities, and an open

A global luxury hospitality leader seeks a Reservations Assistant Manager for Jumeirah Carlton Tower in London. The role involves supervising the Reservations team, conducting training sessions, and managing shift schedules.

A dynamic property business in Poole is seeking a Hotel Sales Executive to lead their reservations team. The successful candidate will manage the full reservations process, ensuring fast and accurate customer service. Ideal candidates should possess substantial experience in reservations, strong lea

As our Hotel Reservations & Sales Manager, you will be the face of our hotel to potential clients. You will also manage the Reservations Team, ensuring group and transient reservations are efficiently managed. Hotel Sales and Reservations Manager.

A vibrant hotel brand in London is seeking a Guest Services Agent to manage reservations and guest communication.

A luxury hotel in the United Kingdom is seeking a Reservations Assistant Manager to supervise the Reservations team and ensure outstanding service. This role involves training staff, monitoring performance, and managing reservations using Opera.

We are now recruiting for a Hotel Reservations Agent for our Inbound Hotel Reservations Contact Centre in our Head Office on the outskirts of Lancaster city centre. Hotel Reservations Specialist (Inbound). The successful candidate will be responsible for providing exceptional customer service and as

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