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Complaints Manager Overview Hays is proud to partner with one of the world’s leading premium manufacturers of cars and motorcycles, renowned for innovation, sustainability, and a commitment to shaping the future of mobility. Our client values every individual’s passion, uniqueness, and contribution to their continued success. About the Role: We are seeking a dynamic Complaints Manager to join our client on a long-term temporary assignment. In this pivotal role, you will act as the central point of contact for complex customer complaints across all business areas, including senior stakeholders. Your mission is to transform challenging customer experiences into opportunities for brand loyalty and advocacy. You will lead investigations into high-value and escalated complaints, applying sound judgment and empathy to resolve issues effectively. As the final escalation authority for goodwill decisions, you’ll ensure resolutions align with brand standards and customer expectations. Key Responsibilities:· Serve as the primary escalation contact for complex and high-impact complaints.· Conduct thorough investigations and deliver timely, customer-centric resolutions.· Retain customer loyalty through proactive engagement and empathetic problem-solving.· Authorize goodwill gestures for high-value repairs and service issues.· Collaborate cross-functionally to identify root causes and drive continuous improvement.· Influence customer experience strategy through insights and data analysis. What You’ll Gain:· Work within a passionate, service-driven team committed to excellence.· Develop advanced skills in conflict resolution, stakeholder management, and regulatory compliance.· Play a strategic role in shaping customer experience and operational improvements.· Gain exposure to a global brand’s approach to innovation and customer care. What You’ll Bring:· GCSE/A-Level equivalent education.· Exceptional interpersonal and communication skills across all levels.· Strong organizational and time management capabilities.· Proactive mindset with the ability to work independently and make sound decisions.· Resilience and adaptability in high-pressure situations. Our Commitment to you:· Openness – Embrace change, act with integrity, and learn from experience.· Responsibility – Make consistent decisions and foster trust through teamwork.· Appreciation – Respect others, provide clear feedback, and celebrate success.· Transparency – Address concerns constructively and promote clarity.· Trust – Collaborate effectively to achieve shared goals.· Diversity – Champion diverse perspectives to drive innovation and competitiveness. Compensation & Benefits:· Competitive hourly rate with annual performance-related bonus.· Up to 35 days annual leave (inclusive of bank holidays).· Free on-site parking and access to a subsidised restaurant.· Hybrid working model: blend of remote and office-based work. Diversity, Equity & InclusionOur client is committed to fostering a diverse and inclusive workplace. Their DEI strategy promotes:· Equal opportunities in recruitment and career development.· Protection against discrimination and a culture of respect.· A workforce enriched by diverse backgrounds, experiences, and perspectives.· Support across five dimensions of diversity: gender, age & experience, abilities, sexual orientation # 4714321

Come join us and make a difference in the world! Discover more at ___ NO AGENCIES PLEASE Job Description Please note this role has the flexibility to be hybrid working or fully remote based on your location. Join our skilled team as an Oracle Database Application and Support Analyst, supporting software solutions for 100+ esteemed customers, including prominent names in the Public Sector. This unique opportunity involves working with a mix of on-premises, private, and public cloud-based systems. Main Responsibilities: As an Oracle Database Application and Support Analyst, expect engaging duties: • Apply software updates, and perform technology upgrades, • Conduct installations of new software, and troubleshoot related issues efficiently., • Proactively review metrics, and address potential database performance, and backup concerns., • Communicate professionally with customers, and provide innovative solutions., • Collaborate within the team, share workloads, and foster a supportive environment. Qualifications Essential Skills/Experience: • Experience with Oracle Database Management including upgrades for single-instance environments., • Experience in installing and maintaining software on Solaris, Linux, or MS Windows., • Deployment of Apache Tomcat-based web applications, enhancing web services capabilities., • Strong aptitude in direct customer interaction via video, telephone, and email., • Eligibility for UK Security Clearance Desirable Skills/Experience: • Expertise in Apache Web Server configuration and management, optimizing web app performance., • Proficiency in Unix shell scripting, streamlining administrative tasks and automation., • Experience in scripted database and software backups and recovery, ensuring data security., • Knowledge of Microsoft IIS Web Server configuration and management., • Understanding of network architecture, bolstering infrastructure expertise. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost), • 25 days paid holiday with the option to buy/ sell, • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost), • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%, • A fantastic selection of flexible benefits to suit your individual needs, • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life, • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. This role will require UK Security Clearance. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.

Business Development Representative Location: Camberley (Hybrid/Remote Options Available) Salary: £30,000 – £35,000 basic (OTE £60,000) Syntech Recruitment is expanding. As part of our continued growth, we’re hiring a commercially driven Business Development Represent

Senior Electrical Estimator Are you the right candidate for this opportunity Make sure to read the full description below. Berkshire (Hybrid Working) Up to £80,000 + Package Campbell West are looking to appoint a Senior Electrical Estimator to join their growing pre-construction team, based from their Berkshire office with a hybrid working arrangement (2-3 days working from home). xrnqpay This is an excellent opportunity to join a well-established, family-run contractor with strong values and a colla... Remote working/work at home options are available for this role.

We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work. Jacobs – Wokingham, England, United Kingdom. At Jacobs, we’re challenging today to reinvent tomorrow by solvi

A global leader in supply chain solutions seeks a Cloud Architect to design and maintain cloud infrastructure in AWS and Azure.

A leading growth marketing firm based in Bracknell is seeking a Growth Marketing Manager to lead digital demand strategies and own performance across various channels. This pivotal role requires experience in B2B SaaS marketing, with a strong emphasis on digital acquisition and optimization. The can

A leading self-storage business in Bagshot is looking for a Full Time Customer Sales Consultant to provide exceptional customer service while utilizing a consultative sales approach. You will assist customers through inbound calls and live chats, establishing their needs and offering appropriate sol

A leading recruitment agency is seeking an experienced UC & Enterprise Networks Project Manager to lead complex technical projects across Unified Communications and Enterprise Networks.In this full-time, permanent role, you will oversee the entire project lifecycle, ensuring timely delivery and clie

The role of Engineering Manager, MLOps, Marketplace, Ecommerce, | 35 Million Users | UK Remote OR London, Hybrid, 1 Day PW, Up to £140,000. If you are interested in the Engineering Manager, MLOps, Marketplace, Ecommerce, | 35 Million Users | UK Remote OR London, Hybrid, 1 Day PW, Up to £140,000 th

Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, youll divide your time bet

Engineering Manager, Machine Learning, Marketplace, Ecommerce, | 35 Million Users | UK Remote OR London, Hybrid, 1 Day PW, Up to £140,000. The Role of Engineering Manager, Machine Learning, Marketplace, Ecommerce, | 35 Million Users | UK Remote OR London, Hybrid, 1 Day PW, Up to £140,000. If you a

Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. If designated as remote, youll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team fo

What We’re Looking For for the Senior/Principal Recruitment Consultant | Software Engineering | Fully Remote or Hybrid London. Senior/Principal Recruitment Consultant | Software Engineering | Fully Remote or Hybrid London. Fully Remote Option and access to co-working space/London office.

Can be home of office based or hybrid to suit.

Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, youll divide your time bet

The role balances onsite and remote work, focusing on impactful project outcomes.

Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, youll divide your time bet

A leading legal services firm is seeking a CMI Analyst to support their growing CMI Team.Responsibilities include liaising with legal teams, conducting due diligence, and managing onboarding processes for clients, ensuring compliance with regulations.The ideal candidate should have experience in a s

A leading data solutions company is seeking an experienced Semantic Data Architect to design semantic frameworks for complex data environments.The role involves translating technical data into clear representations for stakeholders.Candidates should possess strong skills in semantic modelling and on

The role includes flexible hybrid or fully remote working arrangements and competitive salary and benefits.

This role offers competitive compensation along with hybrid working options and the opportunity to influence the future of data strategies on a large scale.

An established industry player is seeking a Senior Sales Consultant to join their dynamic team in Harrogate.This role offers the opportunity to contribute to ambitious growth plans and work within a friendly, inclusive environment.You will be responsible for client account management, sales strategy

A healthcare recruitment agency in Guildford is seeking a Functional Assessor Nurse for hybrid work capability assessments.

This position offers a hybrid work model, with opportunities for remote work.

A leading multi-disciplinary rural consultancy is seeking a Farm Compliance Business Advisor based in Kettering.You will provide essential administrative support to the team, assist in preparing compliance plans, and maintain accurate records.The ideal candidate will have experience in a business su

This role offers a hybrid work model and a range of benefits including professional development and community engagement opportunities.

A leading CRM platform provider is seeking a Solutions Consultant for EMEA to join their team in London.The role requires a blend of technical acumen and sales skills, collaborating closely with sales and product teams.Candidates should have over 6 years of software selling experience and a bachelor

Residential & Commercial Property Solicitor – Hybrid/Remote Flexibility. Hybrid or remote working options are available to suit your lifestyle. Hybrid or remote working flexibility.

Initially based in Central London, you will have the flexibility to work hybrid or fully remote after training.

A leading climate solutions provider seeks an experienced Legal Counsel to provide expert legal advice on commercial contracts.The role requires a qualified solicitor or barrister with 5+ years of experience in commercial law, ideally within an international context.Responsibilities include drafting

This role offers competitive compensation and flexible working options, including remote or hybrid arrangements.

This position can be hybrid or fully remote, depending on the needs of the team, and offers competitive benefits tailored to the role and location.

This role offers competitive compensation and the flexibility to work remotely, onsite, or hybrid.

This role offers flexibility with remote or hybrid working options, alongside a comprehensive benefits package including medical cover and paid holidays.

Working mostly remote with two days onsite each week in either Glasgow, London, or Newcastle, the ideal candidate should have extensive experience in COBOL development and hands-on expertise with FIS Systematics.

A leading property services company in Greater London is seeking an Associate Director Quantity Surveyor to oversee key client relationships and deliver complex projects.This role requires a Chartered MRICS Quantity Surveyor with experience in public sector projects, strong leadership, and client re

This hybrid role allows for up to 3 days of remote working each week, alongside a competitive remuneration package.

A leading technology consultancy in the UK is seeking a Head of Talent Acquisition focused on Oracle EPM.This position involves overseeing Oracle Planning Cloud implementations, engaging with finance teams, and ensuring successful project delivery.The ideal candidate will have strong functional expe

This role offers the opportunity to work home-based or hybrid, along with a competitive salary ranging from £30,000 to £45,000 and a bonus potential of up to £18,000.

Hybrid - 2 days / week in Warwick, 3 days remote.

DevOps Engineer - Hybrid Remote.

This role involves collaborating with stakeholders, building hybrid cloud solutions, and ensuring service performance and security. A global service provider seeks a Hybrid Cloud Technical Lead to guide AWS adoption and implementation across the organization.

A prestigious museum group is seeking a skilled Finance Business Partner to join its Finance team.The role involves effective financial planning and reporting, collaboration with colleagues, and supporting decision-making for world-class exhibitions.Candidates should be fully qualified accountants w

This role supports a flexible work schedule with the option of remote work.

The role is primarily remote/hybrid with responsibilities that include establishing test plans and ensuring product reliability.

A growing real estate firm in Greater London is seeking experienced Real Estate Advisors to cultivate relationships with property investors, manage inquiries, and drive sales in a dynamic environment.With a focus on innovation and a supportive network, candidates should have at least 3 years in Prop

A leading healthcare provider is seeking a Clinical Specialist in children's autism assessments to supervise a team of Autism Assessors, ensuring high-quality diagnostic decision-making.The role involves leading discussions, delivering observations, and staying updated with best practices.Candidates