Hybrid remote jobs in BasingstokeCreate job alerts

AWS Infrastructure Engineer – Fix it. Strengthen it. Scale it. £70,000 – £80,000 | Remote-first | Travel to Portsmouth (once/month) Some AWS roles are about maintaining what’s already there. This one is about making it better. You’ll be joining a small infrastructure team as the AWS specialist as the person who looks at the current setup, challenges it, and helps shape what “good” really looks like. If you enjoy getting into the detail, improving environments, and leaving things in a better state than you found them… this will suit you. What’s in it for you? • Salary: £70,000 – £80,000, • Working pattern: Remote-first (occasional travel to Portsmouth data centre), • Team: Small, high-impact infra team (you’ll be the third engineer), • Influence: Genuine say in technical direction and standards, • Environment: AWS-first, with hybrid infrastructure and modern DevSecOps practices, • Opportunity: Help shape a growing business moving from “move fast” to “build properly” What’s the role really about? This isn’t a greenfield build. And it’s not a perfectly polished environment either. It’s somewhere in the middle - built quickly, now ready to be reviewed, improved, and strengthened for scale. You’ll: • Assess the current AWS setup, • Reduce technical debt, • Improve security and segmentation, • Help define what a robust, scalable environment should look like Less “keep it running”. More “make it right”. What you’ll be doing • Reviewing and improving the existing AWS infrastructure, • Strengthening security, segmentation, and best practice architecture, • Supporting a hybrid setup across cloud and on-prem environments, • Handling technical issues and escalations when needed, • Working closely with engineering teams to align infrastructure and development, • Helping move teams further toward AWS and away from on-prem dependencies, • Contributing to automation and DevSecOps practices already in place, • Communicating clearly across technical and non-technical stakeholders What you’ll bring • Strong, hands-on AWS experience (3-5+ years) - beyond just setup and migration, • A background in infrastructure / on-prem environments, now cloud-focused, • Solid understanding of:, • VPC, networking, and segmentation, • Secure, scalable AWS architecture, • Hybrid infrastructure environments, • A practical approach to AWS security and best practice, • Ideally exposure to other cloud platforms (Azure ideally) - enough to understand multi-cloud environments, even if AWS is your core strength, • Experience working alongside engineering teams in modern environments, • The confidence to challenge, improve, and push standards forward The reality of the role This is a fast-growing business that’s historically moved quickly. Now it’s time to tighten things up. Better structure. Stronger foundations. Less technical debt. They need someone who can step into that environment and bring clarity, direction, and improvement. This role suits someone who doesn’t just want to run infrastructure… but wants to shape it. Interested? Send your CV to bob . bath @ mexasolutions . com

Payroll and Benefits Administrator, Permanent, Full time, Basingstoke, £27K to £30K PA plus benefits Payroll & Benefits Administrator📍 Basingstoke (Hybrid - approx. 50% remote once trained) 🕒 Permanent, Full Time Are you an organised and detail-driven Payroll & Benefits professional looking for your next opportunity? Our client is seeking an enthusiastic and proactive Payroll & Benefits Administrator to join their established HR function. This role is ideal for someone with strong payroll/benefits experience, excellent attention to detail, and a passion for improving processes. Working within the Reward & Benefits Team, you'll play a key part in delivering efficient payroll and benefits operations and act as the super user for their reward and benefits system. You’ll support payroll, benefits, pensions, reporting, and key HR annual cycles. This role offers a hybrid working model, allowing you to work from home (or elsewhere in the UK) around 50% of the time, with flexible working options also available. Key Responsibilities Manage the administration of the monthly UK payroll cycle, collaborating with the Payroll & Benefits Specialist on preparation, processing, submission, and reconciliation. Serve as the Reward & Benefits Information Systems super user-overseeing data accuracy, reporting, and document management. Support annual HR activities including salary and bonus reviews, benefits renewals, and Gender & Ethnicity Pay Gap reporting. Assist with payroll and benefits administration for international locations. Handle the Payroll & Benefits mailbox, resolving or escalating employee queries. Manage purchase orders and invoice processing, ensuring alignment with budget and providing accurate data to Finance. Maintain and update benefits documentation, policies, and processes. About You Experience in payroll and/or benefits administration, with strong HRIS system skills. Advanced MS Excel skills with strong analytical and data manipulation capability. Exceptional accuracy and attention to detail. A continuous improvement mindset and proactive approach. Highly organised with the ability to work to tight deadlines. Professional, approachable, and an excellent communicator. Strong team player who can also work independently. Able to handle sensitive information with complete confidentiality. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4763943

Project Coordination Engineer Location: Basingstoke, UK Work mode: Office + Remote (hybrid — approx. 60% remote available) Contract type: Fixed term Start date: ASAP Duration: 12 months minimum Compensation: Competitive, based on experience Travel: Low Right to work / visa: Must be eligible to work in the UK Client: Confidential – leading international integrated energy company, energy transition About the client Our client is a confidential leading international integrated energy company with a strong global project execution capability, currently driving an ambitious energy transition programme that spans carbon capture and storage (CCS), renewables, and hydrogen. The UK engineering office in Basingstoke is one of the company's key project execution hubs and operates as a fully integrated team delivering complex multi-discipline engineering projects across the full project lifecycle. Project scope The assignment is based within the client's Basingstoke engineering office, supporting the Engineering Manager in the coordination and execution of engineering activities across all project phases. The Project Coordination Engineer operates at the interface between technical delivery, cross-discipline coordination, and project management — with a particular focus on compliance, document governance, and schedule and cost control. ℹ The client operates a hybrid working policy: up to 12 working days per month from home are available, enabling approximately 60% remote working for those who wish to take advantage of it. Role overview To support the Engineering Manager in the coordination of engineering execution across all phases of the project, ensuring technical delivery, cross-discipline alignment, schedule and cost compliance, and rigorous document and data governance throughout. Reporting line: You will report to the Engineering Manager and work in daily coordination with discipline engineers, internal departments, and external service suppliers across multiple locations. Key responsibilities Procedures, standards & quality • Support the Engineering Manager in ensuring the correct application of procedures, workflows, and quality systems, • Assist in verifying compliance with applicable standards across all engineering activities, • Work with HSEQ to support audits and drive continuous improvement, • Contribute to the Project Coordination Engineering Execution Plan (PEEP), • Support the Engineering Manager in the coordination of engineering activities; manage specific engineering work packages, • Oversee engineering execution with a focus on maximising value for the business, • Support design reviews and HSEQ reviews, • Assist in monitoring schedules and costs; contribute to risk management and change management, • Coordinate and monitor project interfaces across disciplines and stakeholders, • Ensure Electronic Document Management System (EDMS) setup and proper document management aligned with corporate procedures, • Guarantee correct implementation of digital tools and platforms, • Act as engineering interface for technical matters with internal departments and external service suppliers, • Collaborate across disciplines and locations; encourage a value-driven mindset across all engineering activities, • Demonstrate strong ownership of assigned tasks; coordinate and provide guidance to discipline engineers, • PEEP contributions delivered on schedule and aligned with Engineering Manager requirements, • Engineering work packages executed within scope, schedule, and cost targets, • EDMS and Life Cycle Information systems correctly set up and maintained throughout the project, • Cost estimate consolidations and schedule monitoring reports delivered accurately and on time, • Project actions tracked and closed out in a structured and timely manner Requirements Education • Minimum BEng in Engineering (any relevant discipline) Must-have: • Proven capability in supporting the coordination of engineering execution — including planning, scheduling, progress and cost control, workload forecasting, risk management, change management, and application of project management processes, • Experience in the energy sector — oil & gas, CCS, renewables, or hydrogen projects, • Familiarity with EDMS platforms and Life Cycle Information management systems, • Strong understanding of engineering coordination processes across multi-discipline project environments, • Familiarity with schedule and cost control tools and project management methodologies, • Structured and autonomous — strong ownership of assigned deliverables, • Effective communicator across disciplines, cultures, and locations, • Collaborative and value-driven approach to engineering coordination, • Fluent English — mandatory

Interim Project Manager – Customer Journey Digitisation 6-Month Contract | Outside IR35 | £500–£550 a day | Hybrid (Mostly Remote) A leading UK organisation is seeking an experienced Interim Project Manager to play a pivotal role in shaping and mobilising a high-impact transformation programme focused on digitising customer journeys. This is a unique opportunity to step in at the early, pre-delivery phase, where you’ll define the roadmap, influence strategy, and set the programme up for long-term success all while delivering tangible early wins. 🚀 The Opportunity You’ll lead the mobilisation and scoping phase of a major initiative aimed at creating a seamless, digital-first customer experience across multiple service areas. The organisation is undergoing a period of transformation following a recent merger, and this programme is central to unifying and enhancing the customer journey. Expect a fast-paced, collaborative environment where pragmatism and momentum matter more than rigid frameworks. 🎯 Key Responsibilities • Shape and mobilise a complex transformation programme from the ground up, • Define current “As-Is” and future “To-Be” customer journeys across key service areas, • Develop a high-level delivery plan, including dependencies, risks, and resource requirements, • Build a cost model and support the creation of a compelling business case, • Identify and deliver quick wins to demonstrate early value, • Engage and influence senior stakeholders across business and technology functions, • Help define the most effective delivery approach (blending Agile and traditional methods as appropriate) 🔍 Focus Areas Initial priority journeys include: • High-volume service requests, • Customer payments and refunds, • Complaints handling, • Post-service support, • Billing and service charges 🧠 What We’re Looking For • Proven experience as a Project Manager in customer facing digital transformation, • Strong background in customer journey mapping and digitisation, • Comfortable operating in ambiguous, early stage environments, • Ability to balance Agile and predictive delivery approaches, • Confident communicator with the gravitas to engage senior stakeholders 🧩 The Environment • Complex, multi-system landscape following organisational change, • Strong executive sponsorship and appetite for progress, • Emphasis on delivery at pace and visible outcomes, • Collaborative culture with cross-functional teams 📍 Logistics • Duration: Initial 6 months, • Rate: £500–£550 per day, • IR35 Status: outside IR35, • Location: Primarily remote, with occasional on-site collaboration (1 day/week typical) ⏱️ Process & Timeline • Shortlisting underway immediately, • Interviews scheduled shortly thereafter, • Ideal start: ASAP

Psychiatrist\n \nDescription\n\nService Care Solutions are working in partnership with a specialist neurodevelopmental provider to recruit experienced Psychiatrists specialising in ADHD and Autism assessments for children and adults. This clinician-led service delivers high-quality, structured diagnostic pathways with strong governance and a compassionate, patient-centred approach.\nThrough Service Care Solutions, you’ll join a flexible service offering remote, face-to-face or hybrid clinics depending on your location and preference. The focus is on delivering thorough, evidence-based assessments that provide clear outcomes and meaningful recommendations for individuals and their families.\n \nJob Purpose: ADHD/Autism Assessments - Psychiatrists \nPay: £225 - £350 per remote assessment (onsite supplement offered), Outside IR35\nBonus: £250 Welcome Bonus, paid via Service Care Solutions\nLocation: Remote (In-Person available in Basingstoke or Canterbury)\nWorking Hours: Flexible Hours, Mon – Sun, 9 – 5pm\n\nResponsibilities\n\nConduct comprehensive developmental histories and diagnostic assessments for ADHD and Autism\nObserve patients during sessions, ensuring a thorough yet compassionate clinical approach\nReview developmental history, reports and relevant collateral information within the assessment session\nFormulate diagnoses and provide clear, supportive feedback, including recommendations and signposting\nProduce high-quality diagnostic reports within 48 hours (admin support provided)\nCollaborate with the MDT where further information or follow-up is required\nRequest onward referrals in line with NHS Trust/ICB protocols where clinically indicatedRequirements\n\nGMC-registered Psychiatrist with a licence to practise\nCCT in Psychiatry preferred (not essential)\nStrong experience in ADHD and Autism assessments\nUp to date with appraisal and revalidation\nConfident working within structured assessment models remotely or in person\nCommitment to compassionate, evidence-based careWhy Join Service Care Solutions?\n\n£250 Welcome Bonus\n\nWe are offering a Welcome Bonus of £250, paid after completion of 150 hours (or equivalent) in your new placement.Refer a Friend (Earn up to £750 per Referral)\n\nSimply refer your friend. If they get the role, we’ll give you up to £750 per Referral.To Apply:\n Please contact Chris on using the below details:\n E: (url removed)\n T: (Apply online only)

Job Title: Senior Compliance and Enforcement Officer (Planning) – Maternity Cover\n\nLocation: Hampshire (Hybrid: 2 days remote, 3 days in office)\n\nAbout the Role:\n\nWe are looking for an enthusiastic, proactive, and customer-focused professional to join a Compliance and Enforcement Team on a maternity cover basis. In this senior role, you will support the delivery of an effective compliance and enforcement service, ensuring that development activities adhere to approved plans under the Planning Acts. Your responsibilities will include managing complex investigations into reported breaches of planning control, as well as handling appeals arising from enforcement actions.\n\nThis is an excellent opportunity for someone with expertise in town planning and planning enforcement to contribute to a forward-thinking team in a dynamic local authority environment.\n\nKey Responsibilities:\n\n * Investigate and manage complex compliance and enforcement cases related to unauthorised developments.\n\n * Ensure development activities comply with approved plans and planning regulations.\n\n * Handle appeals and provide robust evidence to support enforcement decisions.\n\n * Collaborate with the team to deliver a high-quality, customer-focused service.\n\n * Maintain clear communication and negotiation with stakeholders, including developers, residents, and internal teams.\n\nRequirements:\n\n * Proven experience in town planning and planning enforcement.\n\n * Strong organisational skills and the ability to manage complex caseloads.\n\n * Excellent communication, negotiation, and teamwork abilities.\n\n * A proactive and customer-focused approach to problem-solving.\n\n * Ability to work both independently and as part of a team.\n\nLocation and Work Pattern:\n\n * Office Location: Hampshire\n\n * Hybrid Working: 2 days remote, 3 days in the office (specific days to be agreed with the line manager).\n\nIf this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further

SOC Engineer (Security Operations / Cyber Defence) (122lw) - Remote - £65,000- £70,000 pa + Benefits\n\nAre you leaving the military or transitioned, with experience in SOC or Cyber Defence Operations?\n\nWe’re working with a growing cyber security organisation that is actively hiring individuals from military and defence backgrounds, particularly those with experience in CDOC or security operations environments.\n\nDUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.\n\nYou’ll join a fast-paced Security Operations team, supporting and improving customer environments while developing your skills into more advanced areas like engineering, automation, and detection development. This is a great opportunity to move from, pure operations into engineering and technical specialisation. A remote role with option of hybrid working or occasional visits to South East Office.\n\nCommercial tools are not a barrier - mindset and foundation matter more.\n\nWhat You’ll Be Doing\n\nMonitoring and supporting security and network environments\n\nInvestigating and resolving security incidents and alerts\n\nWorking with SIEM / XDR tools to analyse logs and identify threats\n\nSupporting configuration changes, upgrades, and improvements\n\nContributing to detection and response capabilities\n\nGradually getting involved in projects and engineering work\n\nEssential\n\nExperience in a SOC or CDOC environment\n\nUnderstanding of -\n\nSecurity monitoring\n\nIncident response\n\nLogs and telemetry\n\nAwareness of -\n\nCommon attack techniques (e.g. phishing, malware execution)\n\nNetwork fundamentals (DNS, HTTP, etc.)\n\nStrong problem-solving mindset\n\nComfortable working in a team-based, fast-paced environment\n\nDesirable\n\nExposure to SIEM, XDR, or EDR platforms\n\nKnowledge of MITRE ATT&CK\n\nExperience with Windows/Linux systems\n\nAny scripting or automation exposure\n\nMilitary Applicants - This role is particularly well suited to -\n\nRoyal Signals / CIS / Network Engineers\n\nCyber Operators / SOC Analysts\n\nIndividuals with experience in Corsham / CDOC environments\n\nYou’ll succeed if you - Are curious and ask “why?”. Take ownership of problems. Enjoy investigating and fixing issues. Want to continue learning and developing\n\nWhat You’ll Get - Structured training and funded certifications. Clear progression. A supportive, people-first culture. Opportunity to work alongside experienced engineers, including ex-military professionals\n\nIf you’re looking to build a long-term career in cyber security and want an organisation that understands and values military experience, this is a fantastic opportunity.\n\nInterested? Please send a copy of your CV with a note outlining why this would be the ideal opportunity for you to Liz Walsh at Ex-Mil Recruitment Ltd

Senior Authorised Person Opportunities – Register your interest with the Freedom Group\n\n \n\nAre you ready to take the next step in your career with UK’s leading independent engineering and services business? \n\n \n\nAt Freedom Group, we’re always on the lookout for Senior Authorised Persons to join our team. We work with all of the DNOs across Great Britain and are keen to connect with individuals who’d like to be considered for current and future roles with us. Want to be part of our talented community?\n\n \n\nWe are keen to speak with Senior Authorised Person's with the following experience:\n\nLV\n\nHV\n\nEHV\n\n \n\nWe are interested in hearing from candidates at all levels with Distribution Network experience across the following networks:\n\n \n\nUK Power Networks (UKPN)\n\nScottish & Southern Electricity Networks (SSEN)\n\nScottish Power Energy Networks (SPEN)\n\nNorthern Power Grid (NPG)\n\nElectricity North West (ENW)\n\nNational Grid\n\n \n\nSAP Franchise Opportunities – Register Your Interest with Freedom Group\n\nAre you ready to take control of your future and build your own business with the support of the UK’s leading independent engineering and services company? At Freedom Group, we’re excited to offer a unique opportunity for experienced SAP to become franchise partners. \n\n \n\nThis model is designed to empower skilled professionals to set up their own limited company, access consistent work, and benefit from a more tax-efficient way of earning — all with the backing of a trusted industry leader. Whether you’re an experienced SAP looking for more autonomy or someone ready to take the next step in your career, this is a fantastic opportunity to grow with Freedom Group.\n\n \n\nWhat We Offer\n\nOpportunity to work on high-profile infrastructure projects.\n\nCareer development through skills progression and authorisation pathways.\n\nSupportive team environment with a strong safety culture.\n\n45 hours per week with opportunities for overtime\n\nSign On Bonus opportunities available\n\nCommercial vehicle\n\nFranchisee opportunities available\n\nPension with a leading provider and up to 8% employer contribution\n\nPrivate medical insurance\n\nSalary sacrifice car scheme (hybrid/EV)\n\n25 days holiday, plus wellbeing and volunteering days\n\n24/7 Employee Assistance Programme \n\nPersonal development programme\n\nFlexible benefits to suit your family and lifestyle.\n\n \n\nClick ‘Apply’ to register your interest and find out more. \n\n \n\nIf your CV is of interest for our business, we will be in touch for an initial chat to discuss what our current opportunities look like or what we could consider you for in the future. \n\nNext Steps: \n\nAs a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. \n\n \n\nWe’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. \n\nAbout Us \nFreedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. \n\n \n\nWorking across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies \n\nProgression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.\n\n \n\n #LI-RC1\n#Freedom\n#LI-remote

Quantity Surveyor – Infrastructure / Ground Investigation\n\nSouthern England (Maidstone – Reading corridor down to Poole, Dorset)\nHome-Based / Regional Office Hybrid\nCompetitive Salary + Package (DOE)\n\nPermanent | Full-Time>> Please Read Before Applying <<\n\nThis role is specifically focused on infrastructure, ground investigation and civil engineering projects.\n\nWe are looking for candidates with experience in environments such as:\n\nInfrastructure\n\nGround investigation\n\nCivil engineering\n\nUtilities\n\nRail\n\nHighways\n\nMajor frameworks\n\nYou must have experience working with NEC contracts and understand the commercial realities of project-based infrastructure delivery.\n\nCandidates whose experience is limited to:\n\nResidential housebuilding\n\nInterior fit-out\n\nSmall commercial construction\n\nRetail or domestic QS work\n\nare unlikely to be suitable.\n\nThe Opportunity\n\nBroadreach Recruitment is supporting a leading infrastructure consultancy in the appointment of a Quantity Surveyor to support projects across Southern England.\n\nThis role offers flexibility to work from home or from a regional office depending on candidate preference, however applicants must be based within the region spanning: Maidstone - Reading - South Coast - Poole\n\nThis is a commercially focused role supporting operational teams across infrastructure and ground investigation projects, ensuring strong commercial management from tender handover through to final account.\n\nWhat You’ll Be Doing\n\n * Contract & Commercial Management\n\n * Supporting Project Managers and operational teams on commercial matters\n\n * Managing commercial performance across live infrastructure projects\n\n * Preparing:\n\n * Financial progress reports\n\n * Final account forecasts\n\n * Cost reporting\n\n * Assessing and negotiating variations / compensation events\n\n * Supporting payment applications and certification processes\n\n * Managing NEC contract administration and notices\n\n * Project & Change Management\n\n * Drafting and reviewing NEC Compensation Events\n\n * Managing change accounts on larger projects\n\n * Supporting NEC Early Warning Notice (EWN) processes\n\n * Protecting project cashflow through proactive commercial management\n\n * Supporting client and stakeholder meetings on commercial matters\n\n * Risk & Supply Chain\n\n * Identifying and mitigating commercial risks\n\n * Supporting subcontractor and supplier management\n\n * Supporting debt management and claims processes\n\n * Assisting with feasibility reviews and project commercial assessments\n\n * What We’re Looking For\n\nEssential\n\nMinimum 3 years’ Quantity Surveying experience\n\nQuantity Surveying degree or equivalent\n\nStrong NEC3 / NEC4 knowledge\n\nExperience within:\n\nInfrastructure\n\nGround investigation\n\nCivil engineering\n\nUtilities or related sectors\n\nStrong commercial awareness and contract administration skills\n\nFull UK driving licence\n\nDesirable\n\nMembership (or working towards) RICS, CIOB or ICES\n\nKnowledge of ground investigation projects\n\nExperience supporting multiple live projects simultaneously\n\nAbout You\n\nCommercially aware and detail-focused\n\nStrong communicator with operational teams and clients\n\nOrganised and capable of managing multiple priorities\n\nComfortable working independently with minimal supervision\n\nPractical and solutions-focused\n\nWhy Apply?\n\nFlexible home-based / regional office working\n\nOpportunity to work on major infrastructure and ground investigation projects\n\nStrong long-term pipeline of work\n\nExposure to NEC-based project environments\n\nCareer progression within a growing infrastructure business\n\nApply Now\n\nIf you’re a Quantity Surveyor with infrastructure or civil engineering experience looking for a flexible role within a growing consultancy environment, apply today or contact Broadreach Recruitment for a confidential discussion.\n\nJob Types: Full-time, Permanent\n\nBenefits:\n\nCompany car Health & wellbeing programme\n\nLife insurance\n\nProfit sharing\n\nWork from home\n\nAbility to commute/relocate:\n\nBasingstoke: reliably commute or plan to relocate before starting work (required)\n\nExperience:\n\n * Infrastructure, Civil engineering, Utilities: 3 years (required)\n\n * NEC3 / NEC4 knowledge: 2 years (required)\n\nLicence/Certification: Driving Licence (required)\n\nWork authorisation: United Kingdom (required)\n\nWork Location: Hybrid remote in Basingstoke

Role – Business Intelligence Lead Location – Hybrid, Basingstoke 3 days a week and remote Salary - To £75k + bonus + benefits Start - ASAP The Opportunity We're looking for a Business Intelligence Lead to join a growing Data & Analytics function at a pivotal stage in its development. This is a high-impact, hands-on role that sits at the intersection of business, data and technology; shaping how data is understood, governed and used across the organisation. You'll act as the primary BI partner to the business, working closely with stakeholders to understand their needs, define reporting priorities and translate requirements into trusted analytics solutions. Alongside this, you'll lead a small team of BI Developers, balancing hands-on delivery with oversight, delegation and quality assurance. The role offers a hybrid working arrangement, with time split between the Basingstoke office and home working. The Role As Business Intelligence Lead, you will take ownership of the BI reporting landscape and data models, ensuring analytics solutions are aligned to business priorities and delivered to a consistently high standard. You'll spend a significant portion of your time engaging with stakeholders, shaping requirements and setting direction, while remaining technically hands-on for comple...

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today! Senior Entertainment Travel Consultant (Hybrid) Full time, London, UK or Barcelona, Spain Lights, Camera, and Action! Are you passionate about television and film? This is a fantastic opportunity for experienced Travel Agent who wants to step into the Media & Entertainment world of travel! BCD Media & Entertainment works with the world’s most successful and influential companies in the entertainment industry. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. Read on and have an audition with us today! As a Senior Entertainment Travel Consultant, you will • Provide travel-related information, and pro-actively suggest additional services to enhance the customers travel experience, • Offer expert advice and consultation to our travelers, including detailed travel information, itineraries and potentially suggesting upgrades and additional services that align with the customer’s needs, • Expertly use the appropriate the BCD Travel tools and systems to complete requests, • Extensive experience in the travel industry, • Solid working knowledge of the travel policies, procedures, and processes, • Knowledgeable with travel industry system GDS Sabre, • Strong verbal and written communication skills in English, • Proven ability to handle multiple priorities simultaneously, • Ability to work independently, exercising discretion and judgment, • High level of self-reliance and decision-making ability We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice! About BCD Travel We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about ___. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of ___. You’ll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-Hybrid #LI-PL1

Skylight Psychiatry in Basingstoke is looking for a Consultant Psychiatrist to lead neurodevelopmental assessments, including ADHD and Autism.

The role offers a flexible schedule, allowing full-time, part-time, or condensed hours, with remote working options.

Network & Security Engineer (119lw) - Hybrid (Remote/South East) - £50,000-£55,000pa + Benefits Are you a technically strong Network & Security Engineer with a passion for Palo Alto technologies? Do you thrive in fast-paced environments where teamwork, precision, and continuous improvement matter? DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY. We’re working with a growing, people-first managed services organisation that is investing heavily in its security capability. As part of this growth, they’re looking for a Palo Alto specialist to join their high-performing engineering team. This role would suit someone from a managed services, enterprise support, or defence background who is used to working in structured, high-responsibility environments - particularly those with a background in the military who have transitioned into technical roles and hold the required certifications. You’ll join an established Managed Services & Security team supporting complex customer environments, with a strong focus on Palo Alto Networks technologies. Initially, your role will focus on BAU support (L2/L3) while you build deeper familiarity with customer environments. As you progress, you’ll have the opportunity to move into projects, deployments, and even pre-sales or service improvement initiatives. This is not a “ticket factory” role - it’s a position where you’ll develop into a trusted technical specialist. What You’ll Be Doing Providing 2nd and 3rd line support across network and security environments Managing and supporting Palo Alto firewalls, Prisma/SASE solutions, and security platforms Monitoring customer environments and proactively identifying issues Handling incidents, changes, and service requests within SLA Performing upgrades, patching, and configuration changes Supporting onboarding of new customers and maintaining documentation Collaborating with internal teams and vendors on complex issues Mentoring junior engineers and contributing to team knowledge Gradually getting involved in projects, deployments, and broader technical initiatives Essential Strong hands-on experience with Palo Alto Networks technologies Current Palo Alto certification (NGFW or SSE) – this is a must-have Solid networking fundamentals (routing, switching, firewalls) Experience in a managed services or enterprise environment Strong troubleshooting and analytical skills Comfortable communicating with customers and stakeholders Desirable Experience with Prisma Access / SASE Exposure to SD-WAN or cloud security architectures Experience with monitoring tools (e.g. SNMP-based platforms) ITIL environment experience SC Clearance This is a fast-paced, collaborative, “people first” culture, where people genuinely support each other A mix of backgrounds, including engineers from defence and service-led environments. Opportunity to work across both support and project work. Flexible working options. Clear progression pathways, funded certifications and structured training plans. Please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd

Senior Engineering Geologist Hampshire (Remote) £38,000-£40,000 An exciting opportunity has arisen for an experienced Senior Engineering Geologist to join a respected ground investigation contractor and consultancy based in London. This role offers the chance to take on a senior position within an established and growing ground engineering team, delivering a wide range of complex and high-profile projects across London and throughout the UK. About the Role As a Senior Engineering Geologist, you will lead and manage ground investigation projects from inception to completion, while providing technical guidance and mentorship to junior team members. You will play a key role in ensuring successful project delivery, maintaining strong client relationships, and supporting the commercial growth of the business. What's on Offer Competitive salary with regular performance reviews Bonus scheme Hybrid and flexible working options Clear career progression to Principal or Associate level Support for Chartership and ongoing professional development (CPD) Opportunity to contribute to landmark engineering projects across London Key Responsibilities Managing ground investigation projects from tender stage through to final delivery Designing and specifying site investigation works Supervising site operations and maintaining high-quality standards Logging and interpreting soil and rock data in accordance with BS5930 Preparing and reviewing factual and interpretative geotechnical reports Providing geotechnical assessments and design input Liaising with clients and attending project meetings Mentoring and supporting junior geologists and engineers Promoting compliance with health, safety, and environmental regulationsRequirements Degree qualified in Geology, Engineering Geology, or a related subject Minimum of 5 years' relevant industry experience Strong experience in ground investigation and technical reporting Demonstrated ability to manage projects and maintain client relationships Excellent communication, technical, and organisational skills Full UK driving licenceDesirable Skills & Experience Chartered status, or actively working towards Chartership (e.g. CGeol, CSci, ICE) Experience working on major infrastructure or urban development schemes Good understanding of geotechnical design principles Commercial awareness and business development experienceThis is an excellent opportunity for a motivated engineering geologist looking to progress their career within a dynamic and forward-thinking consultancy environment. Interested in this or other roles in Geology, please do not hesitate to contact Caitlin Richards This is a permanent role. Penguin Recruitment is operating as a Recruitment Agency in respect to this position

Agency FCA (Cafcass) - Hampshire & Dorset Please note that only Social Work England Registered Social Workers with Right to Work in the UK will be considered for this role, please do not apply if you are not a SWE Registered Social Worker who has the Right to Work in the UK. Caritas Recruitment is working in partnership with Cafcass to recruit 3 Agency Family Court Advisers (FCA) on a temporary basis to support a defined task/project. These roles will be based from Bournemouth or Portsmouth offices, covering Hampshire & Dorset, with hybrid working arrangements. Key Details Role: Agency Family Court Adviser (FCA) Client: Cafcass Location: Bournemouth or Portsmouth (covering Hampshire & Dorset) Pay Rate: £40 per hour Contract: Temporary (Task/Project) Hours: 37 hours per week The Role As an Agency FCA, you will: Provide high-quality case analysis through Court reports, making clear and robust recommendations to the Court in private law proceedings Engage directly with children and families, ensuring the child's needs, wishes and feelings are central to all work Demonstrate expertise in safeguarding, child engagement, inter-agency working, case planning, and accurate recording Work confidently with parents, relatives, local authorities, and the Courts Prepare and present oral evidence in Court when requiredThis is a demanding role and requires a professional who is resilient, well organised, able to work proportionately, and confident using IT systems, with excellent written and verbal communication skills. Essential Criteria Qualified Social Worker Registered with Social Work England (SWE) Enhanced DBS issued within the last 12 months via the submitting agency Right to Work in the UK (no sponsorship available) Desirable Experience Proven experience of Court report writing Experience of giving evidence in Court Strong understanding of private law proceedings Working Arrangements Hybrid role Attendance at Court hearings as required Monthly team meetings held in person where possible Induction: Hybrid (in person and remote) Interviews Interviews will be held via Microsoft Teams with two managersFor more information on this role or for a discussion about Social Work opportunities across England and Wales please contact Gemma at Caritas Recruitment - (url removed) / (phone number removed) Caritas Recruitment is acting as an Employment Business in relation to this vacancy

AI Chatbot & Conversational Design Specialist Step into a role where AI isn’t theoretical - it’s already live, evolving, and making an impact. You’ll be working on a production-level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. You’ll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations. Your environment International, collaborative team with strong UK leadership and local integration in France Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon Travel between the UK and Lyon during onboarding for a smooth transition Modern offices in Lyon, conveniently located near Part-Dieu station What you’ll be doing You’ll take ownership of chatbot performance and continuous improvement across French and UK markets: Design, test, and optimise chatbot prompts in French and English Build and manage a structured continuous improvement cycle Audit and enhance the knowledge base (Intercom Articles) Collaborate with business teams to keep content accurate and up to date Create and maintain performance dashboards (resolution, CSAT, escalations, cost) Deliver regular insights and reporting to the Head of Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What we’re looking for Technical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience improving chatbot performance through prompt design Strong understanding of LLM concepts (grounding, retrieval, hallucination) Confident in building reports using Excel or Google Sheets Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.) Behavioural skills Native-level French and fluent English (C1/C2) Highly autonomous and comfortable working across international teams Structured, methodical approach with the ability to think strategically Curious and forward-thinking, especially about applied AI Nice to have Experience in international or multi-market environments Familiarity with the construction sector or compliance platforms Why this role stands out This isn’t a maintenance role - it’s an opportunity to actively shape how AI is used across a growing international business. You’ll combine hands-on optimisation with strategic input, working at the intersection of AI, operations, and customer experience. Interested? Please Click Apply Now

Contract IT Service Desk Engineer Duration: 3 months IR35 Status: Small Company Exemption Location: Fully remote working, Basingstoke office if hybrid working is preferred Our client is seeking Contract IT Support Engineer to support a Microsoft-focused MSP delivering primarily BAU support and assist with cloud project work. You'll provide day-to-day IT support while contributing to Microsoft 365 migrations and modern workplace deployments. Working in a small team, you'll take ownership of tickets, ensuring timely resolution and excellent customer service. Key Responsibilities 1st/2nd line support via phone and email Manage tickets in line with SLAs Support Microsoft 365 environments Maintain backups, monitoring, and endpoint security Assist with onboarding and basic infrastructure upgradesKey Skills 3+ years IT support experience (MSP preferred) Strong Microsoft 365 admin experience Windows server admin Windows 10/11 Knowledge of SharePoint/Intune Basic networking knowledge (DNS, TCP/IP, DHCP, VPN, Firewalls)Desirable: Any experience in the following Azure, Hyper-V, macOS. If you're a contract IT support engineer with excellent customer service skills, please apply to the role for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Quantity Surveyor – Infrastructure / Ground Investigation Southern England (Maidstone – Reading corridor down to Poole, Dorset) Home-Based / Regional Office Hybrid Competitive Salary + Package (DOE) Permanent | Full-Time>> Please Read Before Applying << This role is specifically focused on infrastructure, ground investigation and civil engineering projects. We are looking for candidates with experience in environments such as: Infrastructure Ground investigation Civil engineering Utilities Rail Highways Major frameworks You must have experience working with NEC contracts and understand the commercial realities of project-based infrastructure delivery. Candidates whose experience is limited to: Residential housebuilding Interior fit-out Small commercial construction Retail or domestic QS work are unlikely to be suitable. The Opportunity Broadreach Recruitment is supporting a leading infrastructure consultancy in the appointment of a Quantity Surveyor to support projects across Southern England. This role offers flexibility to work from home or from a regional office depending on candidate preference, however applicants must be based within the region spanning: Maidstone - Reading - South Coast - Poole This is a commercially focused role supporting operational teams across infrastructure and ground investigation projects, ensuring strong commercial management from tender handover through to final account. What You’ll Be Doing • Contract & Commercial Management, • Supporting Project Managers and operational teams on commercial matters, • Managing commercial performance across live infrastructure projects, • Preparing:, • Financial progress reports, • Final account forecasts, • Cost reporting, • Assessing and negotiating variations / compensation events, • Supporting payment applications and certification processes, • Managing NEC contract administration and notices, • Project & Change Management, • Drafting and reviewing NEC Compensation Events, • Managing change accounts on larger projects, • Supporting NEC Early Warning Notice (EWN) processes, • Protecting project cashflow through proactive commercial management, • Supporting client and stakeholder meetings on commercial matters, • Risk & Supply Chain, • Identifying and mitigating commercial risks, • Supporting subcontractor and supplier management, • Supporting debt management and claims processes, • Assisting with feasibility reviews and project commercial assessments, • What We’re Looking For Essential Minimum 3 years’ Quantity Surveying experience Quantity Surveying degree or equivalent Strong NEC3 / NEC4 knowledge Experience within: Infrastructure Ground investigation Civil engineering Utilities or related sectors Strong commercial awareness and contract administration skills Full UK driving licence Desirable Membership (or working towards) RICS, CIOB or ICES Knowledge of ground investigation projects Experience supporting multiple live projects simultaneously About You Commercially aware and detail-focused Strong communicator with operational teams and clients Organised and capable of managing multiple priorities Comfortable working independently with minimal supervision Practical and solutions-focused Why Apply? Flexible home-based / regional office working Opportunity to work on major infrastructure and ground investigation projects Strong long-term pipeline of work Exposure to NEC-based project environments Career progression within a growing infrastructure business Apply Now If you’re a Quantity Surveyor with infrastructure or civil engineering experience looking for a flexible role within a growing consultancy environment, apply today or contact Broadreach Recruitment for a confidential discussion. Job Types: Full-time, Permanent Benefits: Company car Health & wellbeing programme Life insurance Profit sharing Work from home Ability to commute/relocate: Basingstoke: reliably commute or plan to relocate before starting work (required) Experience: • Infrastructure, Civil engineering, Utilities: 3 years (required), • NEC3 / NEC4 knowledge: 2 years (required) Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: Hybrid remote in Basingstoke

Location: Chandlers Ford Industrial Estate, Hampshire (SO53 4BU) Working style: Hybrid working (studio + remote) Hours: Full-time, 37.5 hours per week Salary: £25,000 – £35,000 depending on experience About Pulse8 We’re not your average video production company. At Pulse8, we live and breathe video. We’re obsessed with creating content that doesn’t just look good — it actually works. Nothing motivates us more than seeing our clients grow, build authority, and connect with the right audience through the content we produce. We partner with ambitious, forward-thinking businesses who want to stand out. The kind who are done with bland, corporate video and are ready to show personality, tell real stories, and create content people actually choose to watch. At the heart of what we do is our unique Pro-Cast® service — a relaxed, conversation-led filming style that brings out the best in people on camera and turns it into high-impact content for social and beyond. Around 50% of our work takes place in our fully equipped studio, where we produce everything from Pro-Casts and podcasts to branded content in a controlled, creative environment. The other half sees us out on location across the UK, filming case studies, brand stories, and dynamic content that captures businesses in action. With a strong foundation in design and storytelling, we approach every project with the end result in mind — crafting content that’s engaging, purposeful, and built to perform. We’re a collaborative, close-knit team that cares deeply about quality, creativity, and delivering work we’re proud of. If you love video, take ownership of your work, and want to be part of a team pushing creative standards higher — you’ll fit right in. The Role & What You’ll Be Doing We’re looking for a creative, detail-driven Video Editor who can take a project from raw footage to a standout final cut. This is an end-to-end role where you’ll take ownership of the editing process, shaping content that is not only visually strong but also tells a clear, engaging story. You’ll create content designed to capture attention, hold it, and leave a lasting impression. You’ll work across a mix of formats - from short-form, scroll-stopping social content to longer-form branded videos - always with a focus on quality, pace, and impact. In this role, you will: Edit both short-form and long-form video content Create engaging edits, strong hooks, and compelling storylines Design eye-catching thumbnails and social media clips Add music, graphics, and sound to elevate content Ensure all content is on-brand and delivered on time Have a keen eye on layout and graphic elements Organise video assets and manage your workflow effectively Collaborate with the team and respond to feedback Support studio shoots and occasionally assist with on-location filming You’ll play a key part in bringing each client’s vision to life in a way that feels fresh, engaging, and different. How We Work First 3 months: 8am – 4pm, Monday to Friday, fully studio-based After that: Flexible hours with hybrid working Not fully remote - you’ll need to be in the studio for filming, client work, and key production days This is a results-driven role. We trust you to manage your time, but deadlines and quality always come first. What You’ll Bring Essential: 2+ years’ professional editing experience Strong skills in Final Cut Pro X Experience with Photoshop and Illustrator Knowledge of colour grading and sound design Strong storytelling ability Understanding of social media content and trends Bonus if you have: Motion graphics or animation experience Filming experience (Sony cameras, lighting, audio) Confidence working with clients How You’ll Work & What We Expect You’ll manage your time using shared calendars, with clear visibility of your availability Projects are tracked through Trello, with defined deadlines and priorities Regular communication and progress updates are expected In return, we expect: Consistently high-quality work delivered on time Strong ownership of deadlines - delivery is non-negotiable Proactive communication and organisation A team player mindset, with a willingness to get involved and support where needed Salary & Perks £25,000 – £35,000 depending on experience Performance bonuses 25 days holiday + birthday off 2 wellness days per year Optional pension Our Hiring Process As a small, close-knit team, it’s important to us that the role is the right fit for both you and us. We keep the process simple and fair: Video interview 2. In-person interview 3. Paid trial day in the studio (rate agreed upfront) The trial day gives you a real feel for how we work, the type of projects you’ll be involved in, and the team you’ll be working alongside, while also allowing us to see your skills in action. If you enjoy turning raw footage into something people genuinely want to watch, and you’re looking for a role where you can grow, experiment, and develop your creative skills, we’d love to hear from you, please apply by submitting your CV and we will be in touch. REF-(Apply online only)

Service Desk Engineer | Basingstoke (Hybrid) | Full Time | £33,000-£36,000 per annum Our client, a growing Microsoft Solutions Partner, is expanding their Managed Services team and looking to recruit a Service Desk Engineer in Basingstoke, Hampshire. This role focuses on delivering high-quality 1st and 2nd line support across Microsoft 365, Entra ID, Intune, and Azure environments, supporting modern workplace solutions for a range of customers. What’s In It For You Competitive salary package Flexible and relaxed working environment Opportunities to develop skills and gain qualifications within the Microsoft Cloud arena 5% Company pension contribution Group Life Assurance and Group Income Protection Hybrid working: approximately 50% office-based in Basingstoke, with the remainder remote (plus occasional travel to customer sites – around 2 days per month)” Required Skills & Experience Minimum 2 years’ experience in an IT support or service desk environment, or a strong technical background supported by relevant education Experience supporting Windows and macOS endpoint operating systems Working knowledge of Microsoft Entra ID and Microsoft Intune in a production environment Experience supporting Microsoft 365, including: Exchange Online Teams SharePoint Online User and group management Practical experience using PowerShell for administration or automation Basic knowledge of Azure IaaS (Virtual Machines, networking, VPNs) Strong understanding of Microsoft Office applications (Word, Excel, PowerPoint) Excellent communication skills with the ability to explain technical issues clearly to non-technical users Strong analytical and problem-solving skills Strong Familiarity with ITIL-aligned service desk processes and tools Well organised, self-motivated, and customer-focused with a proactive, “can-do” attitude Desirable Skills & Experience Previous experience working within a Managed Service Provider (MSP) environment Exposure to the Microsoft Power Platform (Power Automate, Power Apps), particularly for simple workflows or automation Microsoft certifications (e.g. MS-900, MD-102, SC-300) or equivalent experience Service Desk Institute or ITIL-aligned qualification Key Responsibilities Service Delivery & Support Provide effective 1st and 2nd line support for customer incidents and service requests, ensuring timely resolution in line with SLAs and customer expectations Troubleshoot and resolve issues across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune Support modern endpoint environments across Windows and macOS, including device enrolment, configuration, compliance, and application deployment via Intune Escalate complex issues where appropriate, ensuring clear technical notes and customer communication Follow and adhere to defined support processes and procedures in line with the EIT Service Desk Standards Assist with change, problem, and asset management activities as required Hybrid working with circa 50% from the Basingstoke main office location and 50% homeworking (plus occasional travel to customer sites - circa 2 days per month) Microsoft Cloud & Modern Workplace Support and administer Entra ID (identity, access, MFA, conditional access) Support Microsoft Intune (Endpoint Manager), including device onboarding, policies, compliance, and application management Administer Exchange Online (mailboxes, permissions, transport rules) and SharePoint Online (permissions, sites, collaboration features) Provide basic support for Azure IaaS workloads (Azure VMs, networking, VPN connectivity) Use and develop PowerShell scripts to automate common administrative and support tasks Skills Development & Collaboration Maintain and develop technical skills through self-directed learning and formal training, particularly within Microsoft cloud technologies Assist with project-based work alongside the support function when required Governance & Compliance Support the organisation’s ISO accreditation by following documented procedures and contributing to audits, reviews, and continual improvement activities Carry out additional tasks as directed by your Line Manager, aligned to business and customer needs What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR

AI Chatbot & Conversational Design Specialist Step into a role where AI isnt theoretical - its already live, evolving, and making an impact. Youll be working on a production-level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. Youll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations. Your environment International, collaborative team with strong UK leadership and local integration in France Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon Travel between the UK and Lyon during onboarding for a smooth transition Modern offices in Lyon, conveniently located near Part-Dieu station What youll be doing Youll take ownership of chatbot performance and continuous improvement across French and UK markets: Design, test, and optimise chatbot prompts in French and English Build and manage a structured continuous improvement cycle Audit and enhance the knowledge base (Intercom Articles) Collaborate with business teams to keep content accurate and up to date Create and maintain performance dashboards (resolution, CSAT, escalations, cost) Deliver regular insights and reporting to the Head of Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What were looking forTechnical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience improving chatbot performance through prompt design Strong understanding of LLM concepts (grounding, retrieval, hallucination) Confident in building reports using Excel or Google Sheets Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.) Behavioural skills Native-level French and fluent English (C1/C2) Highly autonomous and comfortable working across international teams Structured, methodical approach with the ability to think strategically Curious and forward-thinking, especially about applied AI Nice to have Experience in international or multi-market environments Familiarity with the construction sector or compliance platforms Why this role stands out This isnt a maintenance role - its an opportunity to actively shape how AI is used across a growing international business. Youll combine hands-on optimisation with strategic input, working at the intersection of AI, operations, and customer experience. Interested? Please Click Apply Now! TPBN1_UKTJ