General Manager
hace 3 días
Basingstoke
Company Description iFLY UK Indoor Skydiving is the leading indoor skydiving company in the UK with locations in Milton Keynes, Manchester, Basingstoke, London and soon a new Birmingham facility. Our team provides unforgettable flight experiences for people of all ages and abilities, including those with disabilities. Role Description This is a full-time role as a General Manager at iFLY UK Indoor Skydiving located in Basingstoke. The General Manager will be responsible for: • Managing the iFLY facility in a manner that contributes to the achievement of objectives established through annual operating and revenue plans., • Strong and effective day-to-day leadership and management, fostering an environment that encourages contribution & understanding by all employees to overall company objectives., • Developing and executing a local business plan designed to drive revenue and control operational expenses., • Working within agreed budgets in relation to staff levels and costs, as well as managing payroll and time-keeping reports., • Analysing, measuring & reporting on sales data, costs, performance indicators, safety, team member morale and customer satisfaction., • Full P&L responsibility., • Responsibility for all Health & Safety matters in relation to the facility, including maintaining all operational systems and ensuring that employee & customer Health & Safety protocols, procedures and measures are implemented in line with current legislation., • General upkeep of the iFLY facility to ensure the provision of immaculately presented premises (inside & out) for customers and staff., • Managing a team of up to 30 personnel., • Recruitment, hiring, training & onboarding of all team members., • Provision of support and leadership to all team members – this includes full HR responsibility; Construction & issue of contracts of employment, handling disciplinary matters, conducting team member appraisals and managing/executing recognition programs., • Directing, supporting, and coaching others to achieve their goals, as well as the clear communication, with view to building full understanding of the objectives & vision of the company to staff at all levels., • Developing relationships & networking within the community, local authorities, media, competitors, H&S and partner agencies., • Researching, evaluating, and recommending enhancements to constantly improve the customer experience., • Working closely with Senior Management & Sales/Marketing Department to ensure strategic business & commercial objectives are achieved., • Providing support for all other tunnels in the UK as required., • Reporting directly to the UK Manager., • Any other duty that supports the business need. We’re proud that our team includes an inspiring mix of personalities, nationalities, characters, and cultures. As a fully inclusive employer, we believe that’s what makes us so strong. Our culture: • A commitment to Safety, • An Outrageous passion for service and sales, • Accountability for yourself and others, • A culture of Respect for the team and business, • An outgoing, friendly personality, • An incredible work ethic, • An unrivalled ambition to progress and to contribute to iFLY’s ongoing success