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OCC Supervisor Warwick Permanent Contract Full Time Salary (£33,603.00 - £39,276.00) Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to Supervise staff and the overall performance of the Operations and Communications Centre ensuring that a high-quality service is delivered to members of the public, police officers and partner agencies across Warwickshire Police. Ensure that the response to all incoming contact is managed effectively meeting organisational and national standards, prioritising the highest risk Main Responsibilities: Effectively supervise the management of calls for service and management of incidents, ensuring that service delivery standards are met and prioritisation is given to those most vulnerable. The initial assessment, authorisation and management of incidents where a vehicle pursuit is required, in line with APP Roads Policing. To support the analysis and interpretation of performance data and identify recommendations for continual improvement of service. To deliver and monitor operational quality assurance, dealing with escalations and internal/external complaints relating to service delivery ensuring compliance with national policies, guidelines and Force service standards. To supervise staff and ‘real time’ contact demand, utilising all available performance management tools. Maintain sufficient staffing levels to meet service demand as required by internal and external customers. To provide operational support to the FIM (Force Incident Manager) as required in relation to management of major and critical incidents. Work with stakeholders to ensure service delivery is maintained within the OCC through any system outages, implementing full Business Continuity Plans/Disaster recovery, including that of the critical 999 lines to ensure that Warwickshire Police emergency service is maintained at all times. To be responsible for people management activities, including absence management, performance reviews, providing and delivering evidence for furtherance of capability and disciplinary procedures. To maintain up-to-date knowledge of IT systems, security of information and working practices. To conduct employee communication briefings, encourage team working, share best practice and develop level of competence of OCC staff through mentoring and coaching. To manage small projects To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: 5 GCSE’s at Grade A-C or equivalent, including English Language and Maths. NVQ Level 3 Supervisory qualification or equivalent. Desirable: Knowledge of National Contact Management Principles and Guidelines, National Standards of Incident Recording and Incident Deployment Principles. Experience: Proven experience of managing staff in a supervisory capacity within a contact centre / emergency service environment. Experience of mentoring, tutoring and/or coaching staff. Desirable: Management of small projects. Key Skills: Ability to analyse and interpret performance reports, supported by IT Systems. Proven ability to work to strict deadlines, managing a variable and diverse workload. Proven ability to communicate verbally and in writing with a wide range of people, including conducting employee briefings. Ability to analyse, review and present information in various formats. Ability to work on own initiative and as part of a team. Coaching and Facilitation Skills. Objective thinking, good investigation, problem solving and decision-making skills. Proficient in use of IT systems including Microsoft Office. Special Conditions: Shift working over a 24/7 period including night working Dealing with disturbing/unpleasant situations DSE Assessor Trained Fire Co-ordinator and First Aid at Work duties We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

Incident and Vulnerability ManagerThis role is for an experienced professional in vulnerability management and threat intelligence to join our Cyber Operations team.

Title:Major Incident Manager 6 Month Fixed TermDepartment:Procode ITLocation: Remote working -Commutable distance of ourChandlers FordofficeSalary:Circa £67,500(Pro rota)+ Up to 15% discretionary bonus schemeSponso

As Communications Manager (Incident Response), you will play a pivotal role in supporting residents through a significant and ongoing estate incident. We are seeking an experienced Communications Manager (Incident Response) to join our Corporate Affairs function on a 6-month fixed term contract. Thi

Cyber Security Incident Response Team (CSIRT) Manager. Cyber Security Assistant Manager/Manager. Cyber Security Incident Response (CSIRT) Manager.

A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Oversee and drive Incident Management activities, including the resolution of Major Incidents. It is therefore essential that the Major Incident and Experien

A leading global technology organisation is seeking a Critical Situation Manager to oversee business-critical customer incidents. Ideal candidates have strong executive communication skills and experience in Incident Management.

A prestigious law firm in London is seeking a Major Incident Manager to handle Major Incident Management and drive effective resolution of IT issues. This pivotal role requires strong leadership and problem-solving skills to manage incident processes during high-pressure situations.

Proven command-and-control leadership of high-severity incidents. Own the full incident lifecycle: logging, categorisation, prioritisation, investigation, escalation, resolution, and closure. Lead and control live Incidents, coordinating technical and business resolver groups.

This pivotal role involves leading daily operations, managing incident response, and improving policies for compliance. A leading organization in cybersecurity is seeking a SOC Manager to enhance their security operations.

A global cyber resilience firm in the United Kingdom is seeking a Manager in Digital Forensics & Incident Response. The role requires leading investigations across various environments during high-impact cyber incidents. Candidates should have 3–5 years of experience in digital forensics and incid

Critical Situation / Incident Manager (Customer Escalations). Major Incident Management / Escalation Management / Service Delivery / Incident Command. Flexibility for occasional weekend/public holiday coverage based on incident priority.

Our CIR specialists are called to answer client needs regarding proactive incident response advisory services, reactive incident response, post-breach assessments, managed threat hunting as well as implementing response automation technologies. When clients have an incident our Cyber Incident Respon

A leading cybersecurity firm in the United Kingdom is seeking a Digital Forensics & Incident Response Consultant to manage and respond to high-impact cyber incidents. This role requires 3-5 years of hands-on experience in digital forensics and incident response, with proficiency in various environme

AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customer

The ideal candidate must be a competent Station Manager or Watch Manager and hold or be prepared to achieve an Incident Command Qualification. A leading fire and rescue organization is looking for a Station Manager (B) across Northumberland. Key responsibilities include leading teams, managing opera

A financial technology company in Greater London is seeking an experienced professional in operational risk and incident management.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes.

The role includes managing incident responses, engaging with stakeholders, and ensuring service quality. A prominent consulting firm is seeking an Interim Service Delivery Manager to oversee operational support for essential applications.

Major Incident Manager / Incident & Change Analyst (Contract). Major Incident Managers / Incident & Change Analysts. Incident and Change Management processes.

Providing training to stakeholders on incidents and incident response activities. Conducting assurance activities on incidents and incident management to drive consistency and continuous improvement. Tracking audit trail for incidents, including any agreed actions and Post-Incident Reviews.

A leading global expert services firm is seeking a Manager-level candidate for its Cyber Security and Privacy practice in the UK. The role involves managing cyber incident responses, leading investigations, and engaging with high-level clients. Ideal candidates will have a degree in Computer Science

Responsibilities include leading operational incidents and engaging with the community to ensure safety.

Get notified about new Major Incident Manager jobs in. Extensive experience in managing high-stakes incidents in enterprise-level environments.

A leading international law firm in Greater London seeks a Major Incident and Experience Manager to oversee Incident Management processes and improve IT service reliability.

Following our rapid business growth and ambitious forward plans, we’re hiring a Senior Incident Manager to take responsibility for the end‑to‑end management and coordination of major and high‑severity incidents. Beyond leading live incident response, you’ll play a key role in shaping and m

Title:Major Incident Manager – 6 Month Fixed Term Department:Procode IT Location:**Commutable distance of our Chandlers Ford office Salary: Circa £67,500 (Pro rota) + Up to 15% discretionary bonus scheme Sponsorship: Unfortunately, we are unable to offer sponsorship for

The Major Incident and Experience Manager will be required to provide out-of-hours, on-call Major Incident Management as part of a rota. Oversee and drive Incident Management activities, including the resolution of Major Incidents. The role is responsible for the oversight and management of our Inci

With 2+ years in SecOps or incident response, expertise in SIEM and EDR tools is essential. A leading corporate travel management business based in Greater London is looking for a Cyber Security Manager to oversee their security operations. The ideal candidate will monitor incidents, lead investigat

Job DescriptionIncident and Vulnerability ManagerThis role is for an experienced professional in vulnerability management and threat intelligence to join our Cyber Operations team.

The operations manager should have a sound knowledge of the legislative and policy base which guides and underpins statutory Social Work Services.

You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met. Take on General Manager responsibilities and become a CQC Registered Manager if needed. With the support of our Business Man

Head of Operations (Operations Manager).

We’re looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager in Ireland. You’ll be the driver of culture, leading your General Managers and bringing to life our ‘bring the fun’ value.

This includes reporting of global server backups, escalating to management if any issues are not resolved quickly Logging, documenting and managing all incidents using an Incident Management tool Maintain the inventory of all hardware and software, to ensure licence compliancy. Ensure SLAs are met a

Operations Manager - Olde Bell. A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT.

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Join our team at Chequers Corner Brewers Fayre as a Restaurant Supervisor and take the next step in your team manager career.

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FS - 1385 Fontwell Burger King.Retail Hourly Colleagues, Store Management.At Asda, we want you to find your everything.Greggs, Subway, or Burger King—supporting your team to deliver fast, friendly, and high-quality service.You’ll be hands-on in the operation, making sure everything runs smoothly

You will be the face of the store and assist your manager in leading and inspiring the team, promoting great teamwork to achieve exceptional results in food quality, sales, and profitability.