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Life on the team We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes. What youll do Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them. Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset. Lead workshops to ensure full alignment of requirements and solution across technical and business teams. Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position. Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements. Working in geographically spread Agile teams writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken. Produce project plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum / Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes. Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle. Be able to carry out hands on application functionality testing, prior to handing over for user acceptance. Be able to design business processes, perform requirements analysis and run requirements workshops. Be an excellent communicator, able to drive and influence others across the internal organisation Be able to take ownership of both technical and business issues and drive to resolution. Additional information Country: UK Location Hatfield (Hybrid-working) Hours: Full-time Role type: Permanent TPBN1_UKTJ

Registered Manager Homecare Welwyn Garden City Salary: Up to £45,000 + Benefits + annual salary increase An exciting opportunity has arisen for a passionate and experienced Care Manager to join a well-established domiciliary care franchise backed by one of the Top 5 UK home care brands . Our client is seeking a driven individual to lead the care team and play a key role in shaping the growth of their services across the Tilburyarea. This is a fantastic opening for someone looking to step into a Registered Manager role or take the next step in their care management career with the full support of an experienced and reputable provider. The Role Our client is looking for a caring and confident leader who is committed to delivering outstanding home care services . Whether you're a current Registered Manager or an experienced Care Coordinator or Deputy/Assistant Manager ready to progress, this could be the perfect next step in your career. You will be responsible for the overall day-to-day operations of the branch, ensuring high standards of care delivery, compliance with CQC regulations, and the growth of services. Key Responsibilities Oversee care operations and lead a team of care staff, supervisors, and coordinators Ensure compliance with CQC standards and internal policies Assess client needs and develop person-centred care plans Drive business growth, securing private and public contracts Implement quality assurance processes, audits, and incident management Participate in the on-call rota as required Requirements Minimum of 5 years experience in the care sector, ideally with supervisory or management duties Previous experience as a Registered Manager is advantageous, but not essential full support will be provided to gain CQC registration Strong leadership, problem-solving, and organisational skills Full UK driving licence and access to a vehicle Willingness to work flexibly, including occasional weekends Whats on Offer Competitive salary : £45,000 per year with 5% annual increase Fully funded training and support towards CQC registration Annual loyalty and performance bonuses Yearly salary increases Flexitime and a supportive working environment within a respected franchise network Company pension scheme Health & wellbeing initiatives Sick pay and referral programme Free and on-site parking Regular company events This is aunique opportunity to make a meaningful impactwhile advancing your career in care leadership. If youre ready to take on a new challenge in a rewarding and growth-focused environment, wed love to hear from you. Apply today to find out more. TPBN1_UKTJ

Technical Incident Manager - Birchwood £26,000 * Mon-Fri Hybrid Working (3 days in office / 2 days WFH) * 35 hrs per week Are you the go‑to person for anything car‑related? Love problem‑solving? Thrive in a fast‑paced, customer‑focused environment? We'

The Major Incident Manager will also ensure that Incidents logged are managed in a proactive and effective manner in accordance with contractual KPIs, whilst working closely with the Service Delivery Manager to develop more effective processes and procedures to ensure that multiple SLAs can be manag

A leading FinTech company in Greater London is seeking a Resilience Manager to oversee the resilience programme, including incident response and disaster recovery. The role involves managing risks, coordinating major incidents, and ensuring effective resilience practices throughout the organization.

The Senior Cyber Incident Manager will help develop our incident response capabilities, including writing and maintaining playbooks, assessing the incident response maturity, and assisting in table‑top cyber‑scenario exercises. You will provide SME support to wider cyber related projects and sup

Get notified about new Major Incident Manager jobs in. Extensive experience in managing high-stakes incidents in enterprise-level environments.

A reputable IT Services Consultancy in the United Kingdom is seeking a Major Incident Manager to develop and enhance their Incident Management function. The role involves ensuring effective management of incidents, aligning with ITIL processes, and fostering positive relationships with clients and t

Title:Major Incident Manager – 6 Month Fixed Term Department:Procode IT Location:**Commutable distance of our Chandlers Ford office Salary: Circa £67,500 (Pro rota) + Up to 15% discretionary bonus scheme Sponsorship: Unfortunately, we are unable to offer sponsorship for

Following our rapid business growth and ambitious forward plans, we’re hiring a Senior Incident Manager to take responsibility for the end‑to‑end management and coordination of major and high‑severity incidents. Beyond leading live incident response, you’ll play a key role in shaping and m

A leading international law firm in Greater London seeks a Major Incident and Experience Manager to oversee Incident Management processes and improve IT service reliability.

A leading IT services consultancy in Greater London is looking for a Major Incident Manager to improve their incident management functions. The role requires a strong track record in incident management and knowledge of ITIL processes. You will enhance relationships with teams, manage incidents proa

Modern practices in Incident Management: skilled in leveraging advanced incident management tools (like Jira Service Management, incident. Cultivate a culture of accountability, ensuring Engineering teams and incident responders maintain high standards for incident resolution. We are looking for an

Cyber Security Incident Response Team (CSIRT) Manager. Cyber Security Incident Response (CSIRT) Manager. Cyber Security Assistant Manager/Manager.

Proven experience as an Incident Manager or Major Incident Lead, ideally within the energy, utilities sectors. Experience maintaining accurate incident records and following ITIL-aligned processes. Own the end-to-end incident lifecycle.

A financial technology company in Greater London is seeking an experienced professional in operational risk and incident management.

The Major Incident Manager will also ensure that Incidents logged are managed in a proactive and effective manner in accordance with contractual KPIs, whilst working closely with the Service Delivery Manager to develop more effective processes and procedures to ensure that multiple SLAs can be manag

Act as the single point of control for cross-party incidents involving external participants. Deliver timely, accurate, and consistent incident communications to stakeholders. Maintain high-quality incident records with full timelines, decision logs, and audit trail.

A leading IT Services Consultancy in Greater London is seeking a Major Incident Manager to enhance their incident management processes. Responsibilities include managing incidents according to KPIs, driving improvements in operations, and providing support in the absence of the Service Delivery Mana

Communications Manager (incident response)## Job IntroductionJob IntroductionWe are seeking an experienced Communications Manager (Incident Response) to join our Corporate Affairs function on a 6-month fixed term contract. What you’ll do**As Communications Manager (Incident Response), you will

A prestigious law firm in London is seeking a Major Incident Manager to handle Major Incident Management and drive effective resolution of IT issues. This pivotal role requires strong leadership and problem-solving skills to manage incident processes during high-pressure situations.

A leading technology company in the United Kingdom is seeking an experienced Major Incident Management SDM to lead their ITSM Major Incident function.

G MASS are supporting a new UK regulatory initiative focused on PRA/FCA third-party registers and incident reporting, emerging from the current consultation phase. Support the delivery of a new PRA/FCA regulatory initiative covering third-party registers and incident reporting. Hands‑on DORA imple

A management consultancy is seeking an experienced Incident Manager for a permanent role in London. This position involves overseeing IT Incident Management within the Financial Services sector. The successful candidate will coordinate multi-level IT support during incidents, ensuring rapid service

A leading global technology organisation is seeking a Critical Situation Manager to oversee business-critical customer incidents. Ideal candidates have strong executive communication skills and experience in Incident Management.

A government agency is seeking a Problem Manager to lead incident resolution and improve IT services. As part of the transformation within the agency, the Problem Manager will implement strategies for service quality and aims for continual improvement.

Critical Situation / Incident Manager (Customer Escalations). Major Incident Management / Escalation Management / Service Delivery / Incident Command. Flexibility for occasional weekend/public holiday coverage based on incident priority.

A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Oversee and drive Incident Management activities, including the resolution of Major Incidents. It is therefore essential that the Major Incident and Experien

The Major Incident and Experience Manager will be required to provide out-of-hours, on-call Major Incident Management as part of a rota. The role is also responsible for providing clear guidance and direction to our Incident and Problem Management teams in Bangalore and works closely with our other

The Incident Manager will act as the central point of command during major incidents, working closely with Technology teams, business stakeholders, and third-party vendors. Produce incident and major incident reports, including severity assessments and post-incident reviews. Incident and post-incide

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes.

As Communications Manager (Incident Response), you will play a pivotal role in supporting residents through a significant and ongoing estate incident. We are seeking an experienced Communications Manager (Incident Response) to join our Corporate Affairs function on a 3 to 6-month fixed term contract

G MASS are supporting a new UK regulatory initiative focused on PRA/FCA third-party registers and incident reporting, emerging from the current consultation phase. Support the delivery of a new PRA/FCA regulatory initiative covering third-party registers and incident reporting. Hands-on DORA impleme

Responsibilities include leading operational incidents and engaging with the community to ensure safety.

A UK government department is seeking a Senior Problem Manager to lead the IT Problem Management Team. In this role, you’ll manage incident investigations and resolutions while overseeing team dynamics and fostering a collaborative culture. Candidates should possess an ITIL 4 Foundation Qualificat

A leading corporate travel management business based in Greater London is looking for a Cyber Security Manager to oversee their security operations. The ideal candidate will monitor incidents, lead investigations, and ensure robust security practices across systems. With 2+ years in SecOps or incide

Our CIR specialists are called to answer client needs regarding proactive incident response advisory services, reactive incident response, post-breach assessments, managed threat hunting as well as implementing response automation technologies. Proven experience in Incident Response supervising tech

We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London. Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review. Incident Manager (Active DV Clearance Required) – Contract.

AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. Our Customer Success organization is at the heart of incident. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that t

Conducting assurance activities on incidents and incident management to drive consistency and continuous improvement. Providing training to stakeholders on incidents and incident response activities. Tracking audit trail for incidents, including any agreed actions and Post-Incident Reviews.

You’re the kind of Incident Manager who. Experience leading major incidents in complex, multi‑party environments is a must. Take command of incidents end‑to‑end, categorisation to closure.

Major Incident & Problem Manager. In this pivotal role, you will lead the Major Incident Management and Problem Management processes, driving continual service improvements and ensuring our customers receive exceptional support 24/7. Oversee the management of Major Incidents, ensuring effective comm

A global entertainment business is seeking an Incident Manager in Greater London. This pivotal role requires someone who excels under pressure and can lead the full lifecycle of incident management. The position offers an immediate impact on a major regulatory and platform transformation, making it

The Major Incident Manager will also ensure that Incidents logged are managed in a proactive and effective manner in accordance with contractual KPIs, whilst working closely with the Service Delivery Manager to develop more effective processes and procedures to ensure that multiple SLAs can be manag

This is a casual, part-time role offering flexible working.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a

We are looking to recruit an End User Support Officers to work as part of our ICT End User Support Team ensuring that effective support is in place for Council staff and buildings.You will work across all Renfrewshire Council premises supporting WiFi and Hub rooms as well as desk and user set up.Thi

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio