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General Manager | North Acton, London | Full Time | £50,000–£60,000 per annum DOE Are you a hands-on, people-facing leader ready to shape a vibrant workplace? Do you want to play a central role in building a thriving community for science-led businesses? Our client is a leading provider of innovation hubs, creating remarkable workplaces where science and technology businesses grow. Work at a site owned by Imperial College, one of the world's leading universities — the North Acton site offers: Fully fitted laboratories and offices Shared meeting rooms and event spaces Vibrant social areas for ambitious science-led businesses The site is designed to run seamlessly so members can focus on their work while fostering a strong sense of community. The General Manager will take full operational ownership of the site, ensuring both the building and community operate smoothly. What's in it for you? 25 days of annual leave Pension scheme A beautiful, brand-new workplace A visible, senior role with real autonomy The opportunity to shape and grow a flagship science and innovation hub A supportive central team covering operations, sales, marketing, projects and systems Are you the right person for the job? You will be a hands-on, visible leader, proud of your environment and motivated to deliver an exceptional tenant experience. You enjoy running a busy multi-use building, spotting issues before they arise, and leading a team to deliver seamless operations. You are visible, confident, and take pride in delivering an exceptional tenant experience . You enjoy running a busy multi-use building, spotting issues before they arise, and leading a team to deliver seamless operations. Essential skills & experience: 5+ years' experience in site or operations management (e.g., co-working, multi-occupancy buildings, hospitality, service-led environments) Proven leadership experience: recruitment, rota planning, performance management, and team development Strong organisational skills and attention to detail Excellent written and verbal communication skills Confident with digital systems (bookings, access control, billing, memberships) Commercially aware: experience managing budgets, costs, and operational spend Confident decision-maker, balancing operational detail with strategic priorities Desirable: experience in innovation hubs, science parks, laboratory environments, or community-building/events management What will your role look like? General site leadership: Ensure the building is always clean, safe, operational, and guest-ready Build strong relationships with tenant members and partners Lead, develop, and motivate a multidisciplinary on-site team Manage recruitment, onboarding, rotas, 1:1s, and performance management Operations & systems: Ensure smooth operation of membership, access control, invoicing, and space bookings (via Nexudus) Oversee integrated systems (AV/IT, Wi-Fi, printers, digital signage) Maintain accurate tenant data and licence terms Member experience & relationships: Lead tenant onboarding, inductions, and offboarding Conduct regular member check-ins and act on feedback Host forums, meetings, and community touchpoints to drive satisfaction and retention Sales support: Primary on-site contact for enquiries, tours, and viewings Convert enquiries into memberships in collaboration with the central team Manage sales-to-operations handover and prepare spaces for tours and VIP visits Community & events: Create an engaging, collaborative environment for tenants and the wider innovation community Work with the Community & Events Manager to deliver the events programme Encourage tenant engagement, collaboration, and participation Support partnerships and a thriving innovation ecosystem Safety, compliance & suppliers: Ensure compliance with health & safety and statutory requirements Maintain incident logs, risk assessments, and emergency procedures Manage operational suppliers and monitor service levels Financial oversight: Manage day-to-day site financial performance against budget Ensure accurate billing and cost control Track usage of chargeable spaces and services Continuous improvement: Maintain site SOPs and operational policies Produce monthly operational and performance reports Identify opportunities to improve efficiency, tenant experience, and commercial outcomes Labs & marketing support: Work closely with the Laboratory Manager to ensure smooth lab operations Capture photos and videos of events and daily life on site to support marketing What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR TPBN1_UKTJ

Technical Incident Manager - Birchwood £26,000 * Mon-Fri Hybrid Working (3 days in office / 2 days WFH) * 35 hrs per week Are you the go‑to person for anything car‑related? Love problem‑solving? Thrive in a fast‑paced, customer‑focused environment? We'

Key ResponsibilitiesLead and coordinate the organisations response to security incidents from detection through containment, eradication, recovery, and closureAct as the incident commander during security incidents, leading incident bridge

I have an immediate opportunity for a Major Incident Manager for a busy team for our government client in London. Driving post-incident reviews, identifying root causes, and ensuring follow-up actions are owned and completed. Strong analytical, problem‑solving, and decision‑making skills, with t

A public sector consultancy is seeking an IT Security Manager on a contract basis in Leeds. The role involves leading the IT Security team, managing security risks, and overseeing incident responses for a large public sector organisation.

The Major Incident and Experience Manager will be required to provide out-of-hours, on-call Major Incident Management as part of a rota. The role is responsible for the oversight and management of our Incident and Problem Management processes and directly manages all in-scope Major Incidents, workin

Drive incidents through to resolution, ensuring effective communication, escalation, and post-incident review. Incident Manager (Active DV Clearance Required) – Contract. We are recruiting three DV Cleared Incident Managers to support a high-profile, mission-critical programme based in London.

A leading sports betting company is looking for a Major Incident and Problem Manager. Responsibilities include managing major incidents, conducting root cause analyses, and collaborating with stakeholders.

A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Oversee and drive Incident Management activities, including the resolution of Major Incidents. It is therefore essential that the Major Incident and Experien

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A government agency is seeking a Problem Manager to lead incident resolution and improve IT services. As part of the transformation within the agency, the Problem Manager will implement strategies for service quality and aims for continual improvement.

Major Incident Management / Escalation Management / Service Delivery / Incident Command. Critical Situation / Incident Manager (Customer Escalations). Flexibility for occasional weekend/public holiday coverage based on incident priority.

A technology services provider is seeking a Major Incident Manager to lead incident response for government clients in London, working 5 days on-site. Responsibilities include managing end-to-end major incident processes, coordinating teams during live incidents, and overseeing operational coverage.

AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. Every month, tens of thousands of responders across Engineering, Product, and Support use incident. Our Strategic Alliances function drives growth at incident.

When clients have an incident our Cyber Incident Response (CIR) team gets to work – fast – to identify root causes and evict threats. Proven experience in Incident Response supervising technical and non-technical team members and managing incidents, either in-house or as a consultant;. Our CIR s

A UK government department is seeking a Senior Problem Manager to lead the IT Problem Management Team. In this role, you’ll manage incident investigations and resolutions while overseeing team dynamics and fostering a collaborative culture. Candidates should possess an ITIL 4 Foundation Qualificat

The Senior Incident Manager is the calm centre of gravity during Sitecore's most critical customer‑impacting events. Sitecore is seeking an experienced and dynamic Senior Incident Manager to join our team. Generate internal reports on incident trends, resolution times, and the effectiveness of our

A leading corporate travel management business based in Greater London is looking for a Cyber Security Manager to oversee their security operations. The ideal candidate will monitor incidents, lead investigations, and ensure robust security practices across systems. With 2+ years in SecOps or incide

Proven experience in ITSM leadership, incident management, and problem management. Ability to work under pressure and manage multiple incidents.

A global entertainment business is seeking an Incident Manager in Greater London. This pivotal role requires someone who excels under pressure and can lead the full lifecycle of incident management. The position offers an immediate impact on a major regulatory and platform transformation, making it

Conducting assurance activities on incidents and incident management to drive consistency and continuous improvement. Providing training to stakeholders on incidents and incident response activities. Tracking audit trail for incidents, including any agreed actions and Post-Incident Reviews.

You’re the kind of Incident Manager who. Experience leading major incidents in complex, multi‑party environments is a must. Take command of incidents end‑to‑end, categorisation to closure.

We are looking for a strong operational risk and incident professional to take ownership of our enterprise-wide Risk Event and Incident Management process. Experience coordinating risk/incident remediation activity across cross-functional teams, including prioritising effort and managing collisions

A consulting firm is seeking an Incident Manager with SIAM experience for a 4-month contract in London. The ideal candidate will have strong skills in incident resolution, SLA monitoring, and proactive incident trend identification. This role involves overseeing the entire incident management lifecy

A leading incident response platform in Greater London is seeking a Channel Partner Sales Manager to manage strategic partnerships.

The Major Incident Manager will also ensure that Incidents logged are managed in a proactive and effective manner in accordance with contractual KPIs, whilst working closely with the Service Delivery Manager to develop more effective processes and procedures to ensure that multiple SLAs can be manag

A leading global expert services firm is seeking a Manager-level candidate for its Cyber Security and Privacy practice in the UK. The role involves managing cyber incident responses, leading investigations, and engaging with high-level clients. Ideal candidates will have a degree in Computer Science

G MASS are supporting a new UK regulatory initiative focused on PRA/FCA third-party registers and incident reporting, emerging from the current consultation phase. Support the delivery of a new PRA/FCA regulatory initiative covering third-party registers and incident reporting. Hands-on DORA impleme

Do il mio consenso perché JobisJob utilizzi i miei dati per inviarmi allerte via email, in accordo con i Termini d'uso.Le allerte via email possono essere cancellate in qualsiasi momento.JobisJob non condividerà l'indirizzo email con nessuno.Cerchiamo persone con spirito di squadra, responsabilit�

A leading international law firm is seeking a Major Incident and Experience Manager to oversee incident management and enhance IT service reliability.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes.

The Incident Manager will act as the central point of command during major incidents, working closely with Technology teams, business stakeholders, and third-party vendors. Produce incident and major incident reports, including severity assessments and post-incident reviews. Incident and post-incide

Proven experience in incident and problem management, ideally within a regulated or financial services environment. Owning and leading the full incident and problem management lifecycle across the organisation. Taking charge during live incidents, coordinating technical teams and keeping responses c

Major Incident Manager - High-threat government environment. Summer-Browning Associates is currently supporting our central government client, who is seeking a Major Incident Manager for an initial 6 assignments with the option to extend. The ideal candidate will have an active SC or DV clearance an

The role requires a strong decision-maker with proven skills in incident and problem management, alongside experience in crisis management and business continuity.

Deep understanding of ITIL Incident Management principles, especially: restoration of normal service as quickly as possible, minimising impact to business operations, structured incident lifecycle management, precise communication and escalation paths. Generate internal reports on incident trends, r

A financial technology company in Greater London is seeking an experienced professional in operational risk and incident management.

The Major Incident Manager will also ensure that Incidents logged are managed in a proactive and effective manner in accordance with contractual KPIs, whilst working closely with the Service Delivery Manager to develop more effective processes and procedures to ensure that multiple SLAs can be manag

Cyber Security Incident Response (CSIRT) Manager. Cyber Security Incident Response Team (CSIRT) Manager. Cyber Incident Response Team (CIRT) Manager.

A governmental organization in the UK seeks an Incident Manager for a 7-month hybrid contract, requiring active DV clearance. The successful candidate will manage 24/7 incident response and coordinate with senior stakeholders in the IT Service Operations team.

Proven experience as an Incident Manager or Major Incident Lead, ideally within the energy, utilities sectors. Own the end-to-end incident lifecycle. Lead, control, and coordinate incidents.

This role sits within the 1st Line of Defence Risk and Control function and supports the organisation in preparing for operational disruptions, strengthening resilience during incidents, and ensuring the effective protection of customers, business operations, and regulatory obligations. The successf

Capture and maintain workarounds, fixes, and lessons learned within incident records and knowledge articles to reduce repeat incidents. Job Title: Incident Manager- SIAM experience Required. Identify recurring incidents and trends, raising and linking Problem records to support root cause investigat

A prestigious law firm in London is seeking a Major Incident Manager to handle Major Incident Management and drive effective resolution of IT issues. This pivotal role requires strong leadership and problem-solving skills to manage incident processes during high-pressure situations.

G MASS are supporting a new UK regulatory initiative focused on PRA/FCA third-party registers and incident reporting, emerging from the current consultation phase. Support the delivery of a new PRA/FCA regulatory initiative covering third-party registers and incident reporting. Hands‑on DORA imple

A consultancy firm is seeking a Major Incident Manager to support government operations in a high-threat environment. Key responsibilities include leading a 24/7 incident management team, ensuring restoration of critical IT services, and extensive documentation within ServiceNow. This hybrid role re

Act as the single point of control for cross-party incidents involving external participants. Deliver timely, accurate, and consistent incident communications to stakeholders. Maintain high-quality incident records with full timelines, decision logs, and audit trail.