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OCC Supervisor Warwick Permanent Contract Full Time Salary (£33,603.00 - £39,276.00) Those currently eligible on the redeployment register will be given prior consideration. The main purpose of the role is to Supervise staff and the overall performance of the Operations and Communications Centre ensuring that a high-quality service is delivered to members of the public, police officers and partner agencies across Warwickshire Police. Ensure that the response to all incoming contact is managed effectively meeting organisational and national standards, prioritising the highest risk Main Responsibilities: Effectively supervise the management of calls for service and management of incidents, ensuring that service delivery standards are met and prioritisation is given to those most vulnerable. The initial assessment, authorisation and management of incidents where a vehicle pursuit is required, in line with APP Roads Policing. To support the analysis and interpretation of performance data and identify recommendations for continual improvement of service. To deliver and monitor operational quality assurance, dealing with escalations and internal/external complaints relating to service delivery ensuring compliance with national policies, guidelines and Force service standards. To supervise staff and ‘real time’ contact demand, utilising all available performance management tools. Maintain sufficient staffing levels to meet service demand as required by internal and external customers. To provide operational support to the FIM (Force Incident Manager) as required in relation to management of major and critical incidents. Work with stakeholders to ensure service delivery is maintained within the OCC through any system outages, implementing full Business Continuity Plans/Disaster recovery, including that of the critical 999 lines to ensure that Warwickshire Police emergency service is maintained at all times. To be responsible for people management activities, including absence management, performance reviews, providing and delivering evidence for furtherance of capability and disciplinary procedures. To maintain up-to-date knowledge of IT systems, security of information and working practices. To conduct employee communication briefings, encourage team working, share best practice and develop level of competence of OCC staff through mentoring and coaching. To manage small projects To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Knowledge: 5 GCSE’s at Grade A-C or equivalent, including English Language and Maths. NVQ Level 3 Supervisory qualification or equivalent. Desirable: Knowledge of National Contact Management Principles and Guidelines, National Standards of Incident Recording and Incident Deployment Principles. Experience: Proven experience of managing staff in a supervisory capacity within a contact centre / emergency service environment. Experience of mentoring, tutoring and/or coaching staff. Desirable: Management of small projects. Key Skills: Ability to analyse and interpret performance reports, supported by IT Systems. Proven ability to work to strict deadlines, managing a variable and diverse workload. Proven ability to communicate verbally and in writing with a wide range of people, including conducting employee briefings. Ability to analyse, review and present information in various formats. Ability to work on own initiative and as part of a team. Coaching and Facilitation Skills. Objective thinking, good investigation, problem solving and decision-making skills. Proficient in use of IT systems including Microsoft Office. Special Conditions: Shift working over a 24/7 period including night working Dealing with disturbing/unpleasant situations DSE Assessor Trained Fire Co-ordinator and First Aid at Work duties We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community. You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

Job Title: Major Incident Manager. Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. Provide high-level communications and stakeholder updates during critical incident bridges.

The ideal candidate must be a competent Station Manager or Watch Manager and hold or be prepared to achieve an Incident Command Qualification. A leading fire and rescue organization is looking for a Station Manager (B) across Northumberland. Key responsibilities include leading teams, managing opera

A leading global news organization is seeking an ITSM Service Manager to improve service delivery and management processes.

A financial services organization in Greater London is seeking a VP-level Major Incident Manager to oversee critical technology incidents. The role involves leading incident management, coordinating with various technical teams, and ensuring effective communication with senior stakeholders. Candidat

Major Incident Managers / Incident & Change Analysts. Major Incident Manager / Incident & Change Analyst (Contract). Incident and Change Management processes.

Technical Major Incident Manager. Lead and command major incidents across applications, infrastructure, cloud, networks, identity, data, EUC, and third parties, establishing clear roles, communications, and ownership for rapid triage. Support Change and Problem Management as required, including post

Responsibilities include incident management, team mentorship, and operational improvements.

A government department in the UK is looking for an Incident Manager to oversee Major IT Incidents, ensuring prompt service restoration and maintaining quality.

A prestigious law firm in London is seeking a Major Incident Manager to handle Major Incident Management and drive effective resolution of IT issues. This pivotal role requires strong leadership and problem-solving skills to manage incident processes during high-pressure situations.

Critical Situation / Incident Manager (Customer Escalations). Major Incident Management / Escalation Management / Service Delivery / Incident Command. Flexibility for occasional weekend/public holiday coverage based on incident priority.

A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Oversee and drive Incident Management activities, including the resolution of Major Incidents. It is therefore essential that the Major Incident and Experien

A leading recruitment agency in the UK is looking for a Technical Major Incident Manager to lead high-severity incidents across a complex technology environment. Candidates should possess significant experience in managing incidents and be equipped with strong communication and decision-making skill

A leading cybersecurity firm in the United Kingdom is seeking a Digital Forensics & Incident Response Consultant to manage and respond to high-impact cyber incidents. This role requires 3-5 years of hands-on experience in digital forensics and incident response, with proficiency in various environme

Cyber Security Assistant Manager/Manager. Cyber Security Incident Response (CSIRT) Manager. Cyber Incident Response Team (CIRT) Manager.

A leading corporate travel management business based in Greater London is looking for a Cyber Security Manager to oversee their security operations. The ideal candidate will monitor incidents, lead investigations, and ensure robust security practices across systems. With 2+ years in SecOps or incide

Our CIR specialists are called to answer client needs regarding proactive incident response advisory services, reactive incident response, post-breach assessments, managed threat hunting as well as implementing response automation technologies. Proven experience in Incident Response supervising tech

We are seeking a Contractor (VP-level) Major Incident Manager to oversee the comprehensive management of high-severity technology incidents in a complex, regulated environment. Proven experience in incident management and Major Incident Management. Expertise in handling incidents across various plat

We are looking for an Incident Manager to be a member of our Incident Management team at King. Post‑incident, organize and drive the retrospective meetings with involved teams to identify root causes, short‑term mitigations and long‑term solutions. Document incident information in JIRA ticketi

We are looking for a strong operational risk and incident professional to take ownership of our enterprise-wide Risk Event and Incident Management process. You will be a key coordination and control point: ensuring Risk Events & Incidents are understood, prioritised, analysed and remediated in a way

The role involves leading a team, managing incidents, and ensuring compliance in a prestigious environment. A high-profile organisation in Central London is seeking a Security Manager to oversee security operations.

A financial technology company in Greater London is seeking an experienced professional in operational risk and incident management.

AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. The Enterprise CSM team work with some of the most iconic enterprise technology brands—Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few—helping them unlock and realize

A leading global expert services firm is seeking a Manager-level candidate for its Cyber Security and Privacy practice in the UK. The role involves managing cyber incident responses, leading investigations, and engaging with high-level clients. Ideal candidates will have a degree in Computer Science

Tracking audit trail for incidents, including any agreed actions and Post-Incident Reviews. Conducting assurance activities on incidents and incident management to drive consistency and continuous improvement. Providing training to stakeholders on incidents and incident response activities.

SRE, support, or incident management roles, including at least 2 years of direct Incident Management experience leading high‑severity incidents. As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer

A UK government department is seeking an Incident Manager to oversee major IT incidents, ensuring quick restoration of services for users. Responsibilities include coordinating incident management during service design and addressing critical queries.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes.

The Major Incident Manager will play a leading role in ensuring major incidents are managed according to the standards and protocols of the Major Incident Command Centre. We are looking to hire a Major Incident Manager to join our Group Technology and Operations (COO) team, specifically within the M

A leading tech company is looking for an Incident Manager to oversee incident resolution processes across various environments, including internal systems and customer-hosted setups. The ideal candidate will have over 5 years of experience in technical operations and incident management, with strong

You will be one of a team of Incident Managers who will have overall responsibility for identifying and managing a Major IT Incident (MI). The Operations Control Centre in Group Infrastructure and Operations (GIO) is recruiting an Incident Manager. The Incident Manager forms part of the Service Desi

We are seeking an experienced Technical Major Incident Manager (VP-level contractor) to lead the end-to-end management of high-severity incidents within a complex, enterprise-scale technology environment. Job Title: Technical Major Incident Manager (Contract). Support Problem and Change Management p

You will be one of a team of Incident Managers who will have overall responsibility for identifying and managing a Major IT Incident (MI). Find out more about DDTS: Defra digital, data and technology blog LinkedIn Defra Jobs The Operations Control Centre in Group Infrastructure and Operations (GIO)

You will be one of a team of Incident Managers who will have overall responsibility for identifying and managing a Major IT Incident (MI). The Incident Manager forms part of the Service Design and Transition teams, when new services are introduced into the live environment. The Operations Control Ce

A leading interactive entertainment company in the UK seeks an Incident Manager to coordinate incident responses across multiple departments. The role involves analyzing technical data, facilitating communication, and improving incident reporting. This position supports the fast-paced environment of

Get notified about new Major Incident Manager jobs in. Extensive experience in managing high-stakes incidents in enterprise-level environments.

Following our rapid business growth and ambitious forward plans, we’re hiring a Senior Incident Manager to take responsibility for the end-to-end management and coordination of major and high-severity incidents. Lead incident calls and maintain clear, timely communication with stakeholders through

Title:Major Incident Manager – 6 Month Fixed Term Department:Procode IT Location:**Commutable distance of our Chandlers Ford office Salary: Circa £67,500 (Pro rota) + Up to 15% discretionary bonus scheme Sponsorship: Unfortunately, we are unable to offer sponsorship for

A UK government agency is seeking an Incident Manager to join its Operations Control Centre. The role involves managing Major IT Incidents, ensuring the swift restoration of normal services to a large user base of approximately 26,000 people.

G MASS are supporting a new UK regulatory initiative focused on PRA/FCA third-party registers and incident reporting, emerging from the current consultation phase. Support the delivery of a new PRA/FCA regulatory initiative covering third-party registers and incident reporting. Hands-on DORA impleme

A global cyber resilience firm in the United Kingdom is seeking a Manager in Digital Forensics & Incident Response. The role requires leading investigations across various environments during high-impact cyber incidents. Candidates should have 3–5 years of experience in digital forensics and incid

Own the full incident lifecycle: logging, categorisation, prioritisation, investigation, escalation, resolution, and closure. Lead and control live Incidents, coordinating technical and business resolver groups. Act as the single point of control for cross-party incidents involving external particip

A leading global technology organisation is seeking a Critical Situation Manager to oversee business-critical customer incidents. Ideal candidates have strong executive communication skills and experience in Incident Management.

Job Title: Major Incident Manager. Provide high-level communications and stakeholder updates during critical incident bridges. Maintain thorough documentation and incident logs for reporting and audit purposes.

Additionally, you will mentor and support junior project managers and other team members. Proven experience as an Electrical Project Manager, preferably in a senior role. Senior Electrical Project Manager | £55,000 to £75,000 + Car/Allowance | Lincolnshire.

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

For a Project Manager to join the team covering the Midlands. As a Project Manager, you play an important part in delivering projects in a safe and risk-free environment. You will be an experienced construction/Maintenance Project Manager with experience of ideally working within a refurbishment and

In this varied role, we'll need you to answer the phone, handle our files and support our managers.