Incident manager jobs in WatfordCreate job alerts

Job Description Rivers Hospital, Sawbridgeworth Full Time, 37.5 hours per week The role At Ramsay Health Care UK, we know our people are our most important asset. Join us and you’ll help to develop and grow your in-hospital pharmacy team to play a key role in delivering exceptional care to our patients. Leading the Pharmacy department, you’ll help develop all Pharmacy services available at the hospital, driving innovation and improvement in one of the UK’s leading independent healthcare providers. Not only will you be valued here for the skills and expertise you bring as a Pharmacy Manager, but you’ll also have the chance to build on them, too, through our Ramsay Academy. We put the patient at the heart of everything we do – and you will too, with a can-do attitude that will make a huge difference to our Pharmacy service, our patients and your team. Where you’ll be based The Rivers Hospital is one of the leading private hospitals in the UK and being just off the M11, it is easily accessible from London and the Home Counties. The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside. A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs. The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high quality clinical standards including effective infection prevention measures. What you’ll bring with you * Current registration as a Pharmacist with the GPhC - General Pharmaceutical Council * Clinical Diploma or equivalent clinical pharmacist experience * Experience in a management role, carrying out staff appraisal, development and training * Familiarity with electronic stock control systems * Policy, procedure and/or guideline development experience * Experience of safe medication practice * Audit and data analysis experience * Incident report and investigation * Participate in a rotational schedule, which may include working weekends to ensure continuity of clinical services. * Provide support for the Pharmacy on-call rota, assisting with urgent medication-related queries and ensuring timely access to essential medicines outside of standard hours. * Budgetary and Change management experience – desirable * Business case development experience – desirable Why join us? At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people: Health, Wellbeing & Financial Security • Private Medical Cover, with the option to add your partner and dependants, • Discounted Bupa Dental Insurance, • Life Assurance (Death in Service) x3 your base salary, • Private Pension, with Ramsay matching up to 5% after a qualifying period, • Employee Assistance Programme Work–Life Balance • 25 days annual leave + bank holidays, with the option to buy or sell additional days, • Flexible shift patterns, where possible, • Family friendly policies including enhanced parental leave, • Volunteer leave to support causes that matter to you Career Development & Recognition • Training and Development via the Ramsay Academy to support your career development, • Colleague recognition programme to celebrate our people Lifestyle & Everyday Perks • Access to our benefits platform, offering a wide range of discounts, • Cycle2Work scheme, • Subsidised staff restaurant, where possible, • Free parking on site, where possible About Us: Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. We are committed to equality of opportunity for all. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success. We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients. We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi-vendor, outsourced environment. You will ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed • Proven experience managing end-user workplace services (service desk, devices, telephony, printers, software licensing, etc.), • Experience managing services in multi-vendor, managed service, or outsourced environments, • Strong knowledge of IT asset management best practices, • Excellent stakeholder management and relationship-building skills, • Hands-on experience with ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Budget and cost allocation experience, • Business-focused, service-driven mindset, • Excellent communication and presentation skills, • Strong documentation and reporting capabilities, • Experience leading teams in a matrix environment, • IT service management (ITIL, SIAM) - Expert, • Incident, problem, and change management - Competent, • Stakeholder engagement & communication - Accomplished, • Service portfolio and catalogue management - Competent, • Budget & financial management - Competent, • Vendor management - Competent, • Hardware & software asset management (full lifecycle) - Competent If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

MS668 - Front Office Service ManagerLocation: Watford Salary: £70,000 - £80,000 + packageOverview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients.You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice.Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.Duties and Responsibilities: • Manage delivery of front office IT services including end-user support and incident management, • Oversee hardware lifecycle: procurement, deployment, maintenance, and repair, • Manage software licensing, compliance, and asset tracking, • Support mobile devices, telephony, printing, and end-user equipment, • Build strong relationships with stakeholders and align services to business needs, • Manage full service lifecycle from design through to improvement and retirement, • Maintain accurate records across service catalogue, CMDB, and asset repositories, • Ensure smooth transition of new or changed services into operations, • Drive automation and continuous improvement initiatives, • Apply SIAM principles to manage internal teams and external suppliers, • Monitor service performance against SLAs/KPIs and conduct service reviews, • Manage service costs and budgets, ensuring value for money, • Provide performance and financial reporting to stakeholders, • Ensure effective incident resolution and root cause analysis, • Lead service improvements to enhance performance and user experience, • Collaborate with other Service Managers and IT teams for consistency, • Support IT asset audits and ensure compliance with policies, • Experience delivering end-user IT services (service desk, devices, software, etc.), • Experience in multi-vendor or outsourced environments, • Knowledge of IT asset management best practices, • Understanding of ITIL and SIAM frameworks, • Experience in incident, problem, and change management, • Strong stakeholder engagement and communication skills, • Budget and vendor management experience, • Service-driven, business-focused mindset, • Strong organisational and documentation skills, • Security clearance may be required, • Flexible working and travel as needed

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi-vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: • Managing user access, shared drive permissions, and data security, • Overseeing lifecycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions), • Managing servers, networks, storage, databases, and Active Directory, • Overseeing on-prem, private cloud, and public cloud hosting environments, • Working with Cyber Security teams to meet tooling, control, and compliance requirements, • Managing site infrastructure setup, changes, ramp-downs, decommissioning, and archiving, • Ensuring service integration and governance in a multi-vendor ecosystem Essential Experience: • Proven experience delivering IT infrastructure services (servers, storage, networks, hosting, AD, data centres), • Experience managing IT services in a multi-vendor, outsourced environment, • Strong experience supporting Microsoft O365, • Excellent stakeholder management and relationship-building skills, • Practical experience with ITIL and SIAM methodologies, • Solid understanding of incident, problem, and change management, • Experience managing budgets and cost allocation, • Business-focused, service-driven mindset, • Familiarity with back-office business processes and supporting systems, • Excellent written and verbal communication skills, • Ability to produce high-quality documentation and reporting, • Expert knowledge of IT service management (ITIL, SIAM), • Competent in incident, problem, and change management, • Strong stakeholder engagement and communication skills (accomplished), • Competent in service portfolio and catalogue management, • Competent in budget and financial management, • Accomplished vendor management capability, • Competent process improvement and governance skills, • Practiced business analysis and requirements-gathering ability If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

MS667 - Back Office Service ManagerLocation: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients.You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities: • You will be responsible for the delivery and management of the following back office IT services:, • Management of user access, permissions and data security for shared drives and core systems., • Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms., • Oversight of servers, networks, storage, databases and active directory services., • Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security., • Operational alignment with cyber security for controls, tools and compliance requirements., • Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure., • Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies., • Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction., • Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement., • Benchmark services and costs against market standards to ensure efficiency and value for money., • Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model., • Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management., • Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements., • Manage risks associated with back office services, maintaining audit readiness and operational resilience., • Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption., • Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains., • Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use., • Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres)., • Experience managing IT services in a multi-vendor, outsourced environment., • Experience supporting key applications (Microsoft 365)., • Strong stakeholder management and relationship-building skills., • Experience with ITIL and SIAM methodologies., • Experience in incident, problem and change management., • Experience managing budgets and cost allocation., • Business-focused, service-driven mindset., • Familiarity with back office business processes and systems., • Excellent communication and presentation skills., • Ability to produce high-quality documentation and reporting., • Self-motivated, results-oriented, able to work independently and in teams., • IT service management (ITIL, SIAM)., • Competent in incident, problem and change management., • Stakeholder engagement and communication., • Service portfolio and catalogue management., • Budget and financial management., • Vendor management., • Process improvement and governance., • Business analysis and requirements gathering., • Technical knowledge of infrastructure and hosting., • Security clearance may be required., • Willingness to work flexibly, including outside normal working hours if required., • Willingness to travel to other locations, suppliers or vendors as needed.

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment., • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments., • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models., • Proven ability to build trusted customer relationships and operate confidently with senior stakeholders., • Strong analytical skills, able to interpret service data and turn insight into improvement actions., • Excellent communication and stakeholder management skills., • Fluent in English, both written and verbal., • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning the end-to-end service relationship with assigned customers, acting as the single point of accountability for service quality, performance and continual improvement. Operating within an ITIL-aligned service management framework, you will work closely with customers and internal teams to ensure services are delivered in line with agreed SLAs, drive continual service improvement (CSI), and build trusted, long-term partnerships based on transparency and outcomes. Own and manage the service relationship with assigned customers, acting as the primary point of contact for all live service matters. • Represent the customer within Scientific Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. • Coordinate with internal teams across service operations, engineering, infrastructure, testing and delivery to resolve incidents, problems and service risks. • Ensure timely and effective handling of incidents, problems and major service events, including customer communication and post-incident reviews. • Monitor service performance trends and proactively identify risks, dependencies and improvement opportunities., • Support service onboarding, transitions and changes, ensuring customers experience smooth and controlled service evolution.

To ensure that the venue maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training. You will enjoy partnering your General Manager in recruiting, coaching, developing and mentoring your teams and in the absence of the GM ta

About the job Job summary Senior DevOps Engineer Are you passionate about collaborative working and problem solving? Do you enjoy using your technical skills to help teams work more effectively, and get software into the hands of users with speed and stability? Are you looking for a new role in an organisation that treats you as an individual and supports you on your professional and career development journey? Then this is the role for you! We have an exciting opportunity for a DevOps Engineer, within the Platform Engineering group, during the IPO digital transformation journey. Working within an established team, this role provides an opportunity to turn innovative ideas into customer value using a range of technologies and delivery platforms. Key Tech: Azure DevOps YAML Pipelines, Azure, Terraform, scripting, deploying to Azure Machine Learning Working Style This role will be carried out in-line with IP O Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Support all aspects of the software development lifecycle, applying DevOps principles and to lead on developing, implementing, enhancing and managing DevOps practices following agreed processes and best practices., • Applying industry best practices and patterns across infrastructure and application components e.g. availability, security, performance and scalability., • Leading on the design, release and implementation of automated, repeatable, efficient delivery pipelines and holds responsibility for the management, delivery and improvements of the deployments onto Production., • Lead delivery, integration, administration and configuration of DevOps tools, seeking continual improvement and ensuring effective transition onto operational support (where applicable). This includes tools for source control, build, CI & CD support, code reviews, security scans, test automation, monitoring and agile management etc., • Implementing and configuring DevOps specific monitoring, alerting, auditing and notification strategies and be an advocate for security and performance standards in the organisation, • Contributing to technical decisions and directions in a collaborative team environment, including solution architecture, estimations, product planning, user stories (requirement) creation., • Attending Team and Agile Scrum ceremonies., • Sharing knowledge and expertise and providing mentorship and training to other members of the team, enabling them to work in an automated, repeatable fashion., • Strong understanding of DevOps principles and experience of working in a DevOps or iterative development culture., • Excellent knowledge and proven experience implementing continuous integration (CI) and continuous deployment (CD) tools, including pipeline design and administration., • Experience with automated testing and embedding this in CI/CD pipelines., • Demonstrable experience in service support including troubleshooting and incident resolution., • Experience in identification and tracking of risks and issues., • Substantial development or scripting experience in one or more of the following:, • Python, • Bash, • PowerShell, • Substantial experience in administration and configuration of Azure DevOps Pipelines (preferred) or other CI/CD orchestration tools., • Substantial experience supporting the build and deployment of, or coding in one or more of the following or equivalent:, • Python, • Net Core / C#, • NextJs / Node frontend, • Experience with Infrastructure as Code such as Terraform, • Experience in containerisation technologies and platforms such as Docker or Azure container services such as Azure App Services, Azure Functions, Azure Logic Apps or Azure Container Registry or equivalent., • Experience in managing and supporting distributed source code repositories (Git)., • Changing and Improving, • Making Effective Decisions, • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

A forward-thinking technology firm in the United Kingdom is seeking a Major Incident Manager to join their Technology Operations team.The role involves owning major incidents, coordinating teams, and ensuring fast resolution of critical services.Candidates should have strong experience in managing I

Major Incident Manager – Watford (Hybrid, 3 Days On‑Site). An exciting opportunity has arisen for an experienced Major Incident Manager to join a forward‑thinking Technology Operations team. Develop and maintain incident and problem management frameworks.

Major Incident Manager – Watford (Hybrid, 3 Days On‑Site). An exciting opportunity has arisen for an experienced Major Incident Manager to join a forward‑thinking Technology Operations team. Develop and maintain incident and problem management frameworks.

Water Quality Manager (Regulations) Midlands / East (Multi-site) Im working with a major infrastructure organisation looking to bring in a senior hire to take ownership of water quality and regulatory compliance across multiple regions. This is a key leadership role sitting across the full water supply chain from source and treatment through to distribution ensuring safe, compliant drinking water and maintaining customer confidence at all times. Youll be leading a specialist team, working closely with production and network operations, and acting as the go-to for water quality across the business. Key focus areas: Owning water quality performance across the clean water network (source to tap) Leading monitoring strategies, sampling programmes, and regulatory compliance Managing and responding to water quality incidents, ensuring effective resolution Working closely with treatment works, distribution, and network teams Driving continuous improvement across hygiene, compliance, and operational practices Acting as a key contact for regulators and industry stakeholders Ideal background: Strong experience across water supply / clean water / potable water environments In-depth understanding of UK water regulations and DWI expectations Experience working closely with treatment processes, networks, and operational teams Leadership experience within a regulated utility or infrastructure setting Comfortable making decisions in high-pressure or incident-led scenarios This is a role with real impact protecting public health, influencing operational standards, and shaping how water quality is delivered across a large-scale network. TPBN1_UKTJ

Your new role A leading construction and infrastructure organisation is seeking an experienced Service Manager - Back Office to own and improve the delivery of critical IT services supporting core business functions. Operating within a multi‑vendor, outsourced environment, this role focuses on driving performance, stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value‑driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle and operational support of enterprise applications (including Microsoft 365 and COTS solutions) Managing servers, networks, storage, databases, and Active Directory Overseeing on‑prem, private cloud, and public cloud hosting environments Working with Cyber Security teams to meet tooling, control, and compliance requirements Managing site infrastructure setup, changes, ramp‑downs, decommissioning, and archiving Ensuring service integration and governance in a multi‑vendor ecosystem Driving continual improvement and business‑aligned service outcomes What you'll need to succeed Essential Experience: Proven experience delivering IT infrastructure services (servers, storage, networks, hosting, AD, data centres) Experience managing IT services in a multi‑vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship‑building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business‑focused, service‑driven mindset Familiarity with back‑office business processes and supporting systems Excellent written and verbal communication skills Ability to produce high‑quality documentation and reporting Self‑motivated, results‑oriented, and able to work both independently and collaborativelyDesirable: Experience leading teams in a matrix environmentKnowledge & Skills: Expert knowledge of IT service management (ITIL, SIAM) Competent in incident, problem, and change management Strong stakeholder engagement and communication skills (accomplished) Competent in service portfolio and catalogue management Competent in budget and financial management Accomplished vendor management capability Competent process improvement and governance skills Practiced business analysis and requirements-gathering ability Accomplished technical understanding of infrastructure and hosting servicesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people. The Role We are looking for an experienced Qualified Supervisor to join our growing team, working across our London contract sites and our Hertford head office, Monday to Friday 08:00 - 17:00. Key Responsibilities Direct line and people management of Site Supervisors, Engineersand Improvers.Following the People Manager guide to ensure that you build ahigh-performanceteam, create an accountable and values driven culture, and nurture the growth and development of team members. Lead and supervise staff, ensuring works are delivered safely, to a high technical standard, and in full compliance with industry regulations and company procedures, while providing ongoing technical support and mentorship. C onduct onsite supervision visits and perform post inspection reviews of work completed by engineers Delivertoolbox talks, technical updates and briefingstoengage the team, drive continuouslearningand strengthen a proactive safety culture. Carry out electricaltesting, inspection,installationandmaintenance works asrequired Ensure safe working proceduresin accordance withthe current health and safety regulations and all other relevant regulations. Reviewand sign off certification completed by engineersandcollaborate with QAs to ensure technicalcompliance of certification. Preparequotationsand variationsand liaisewith suppliers andordermaterials whererequired. Conduct regularreviewsof incomplete jobs (WIPs)tomonitorprogress and ensuretimelycompletion. Participate inanyescalationor incident investigationproceduresasrequired Ensurepersonal CPD and CPD fordirect reports(site supervisors/engineers/improvers)is kept up to date and recorded Undertake company-provided training,participatein appraisals, and engage in performance improvement programmes to support ongoing development. Support business change initiatives and work to KPIs as set by the company to ensure continuous improvement Undertake any ad-hoc duties as reasonably instructed by your line manager or directors. What Were Looking For Have proven experience in a supervisory or qualified supervisor role within the electrical industry Demonstrate strong leadership and people management skills, with the ability to motivate, mentor, and develop teams Be highly organised, with the ability to manage multiple projects and priorities effectively Have a thorough understanding of current electrical regulations, compliance, and certification processes Show excellent problem-solving skills and the ability to make sound technical decisions on-site Communicate clearly and professionally with colleagues, clients, and stakeholders Take pride in delivering high-quality work and maintaining high safety standards Be committed to continuous professional development for both themselves and their team Be adaptable, with a positive attitude towards change and business improvement initiatives What You Will Have Level 3 Diploma in Electrical Installations or equivalent NVQ Level 3 and AM2 City and Guilds 2391-52 BS7671 - 18th Edition A full UK driving license What We Offer At Fixatex, we believe great work deserves great rewards. You can expect: Competitive salary based on experience Private healthcare contribution Increasing holiday allowance with length of service Company vehicle with private mileage allowance and fuel card Supportive sick pay and wellbeing policies Test equipment and PPE provided Access to a fully stocked warehouse Ongoing training and development in our purpose-built training centre Clear progression opportunities A genuine team environment where everyones input matters A supportive workplace that recognises the need for flexibility Regular team events and celebrations £1000 employee referral scheme Our Values Were proud of the culture weve built and are looking for people who live by our values: Care like its family Ownership at every level One team with integrity Keep raising the bar If youre a qualified, motivated electrical professional who values quality work, teamwork, and long-term growth, wed love to hear from you. Apply today and become part of the Fixatex family. We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit. Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential. TPBN1_UKTJ

Are you an experienced Health and Safety Advisor or Manager with experience working on heavy civils projects in the rail industry? Are you ready to step up into a role with more autonomy? Location: North London + hybrid working Salary: £50,000 - £60,000 DOE + car or car allowance (circa £5,000) Role and Responsibilities: You will be joining a dynamic specialist contractor at the forefront of the UK's rail infrastructure scene. The company is a key player in delivering complex heavy civils projects, including bridges, stations, and steel structures, and is also expanding into new areas like major electrical upgrades and lift shaft installations. As the new Health and Safety Manager, you will operate in a hybrid role, primarily covering sites across London and the South, and up towards Birmingham. Your week will be a flexible mix of working from home for two days and spending three days out on project sites. While you will be a key part of the wider safety team, this position does not involve line management, allowing you to dedicate your expertise to the practical application of health and safety on the ground. Benefits: ·Hybrid/electric car with fuel card or a £5,000 car allowance with mileage paid ·Health Shield cashback plan ·25 days holiday, plus the option to buy 5 additional days of leave after one year of service. ·Pension Key Responsibilities: ·Strategic Advice & Leadership: Provide technical guidance to ensure all operations comply with legislation and best practices. Lead safety initiatives and represent the company in HSQE meetings. ·Performance Monitoring & Incident Management: Conduct site inspections, audits, and incident investigations. Manage HSQE KPIs and use data-driven insights for improvements. ·Training & Competence: Develop and deliver high-impact safety training sessions, including toolbox talks and policy updates. ·Systems & Compliance: Assist in developing ISO-aligned systems, risk assessments, and safe systems of work. Lead regional teams through accreditation assessments (e.g., ISO 9001, 14001, 45001). ·Continuous Improvement: Identify SMART improvement opportunities, maintaining up-to-date knowledge on health, safety, environmental, and quality legislation. What You'll Need: ·Minimum 2-3 years of Health and Safety experience in the rail sector, preferably on heavy civils projects. ·NEBOSH General Certificate (essential) and Construction Certificate (preferred). ·Full UK driving licence and the ability to travel to various sites and attend monthly meetings in Chorley. ·CISRS Scaffold Inspection (preferred) This is a brilliant opportunity to join a forward-thinking company where you can make a real impact. If you are ready to take on a new challenge, get in touch with Brooke Stell at Carrington West today to find out more. If you are interested in applying for this role, please email your CV to me at (url removed) or call me on (phone number removed)

About the company: Our client is a specialist engineering contractor delivering groundwater control and dewatering solutions for construction and infrastructure projects With extensive experience across complex environments, we provide design, installation, and support services to help manage ground and water conditions safely and efficiently. About the job: The role is to champion a proactive safety, health and environmental culture across all project site operations and management by providing expert guidance, and support. The SHE Advisor will work collaboratively with site teams, leadership, and stakeholders advising on legislative requirements and adherence to company standards, enabling the business to make continuous improvement in safety performance and environmental stewardship. Key relationships: Operations Manager and their Drilling & Yard Managers and Project Managers, HR Manager and their admin support team, UK Managing Director and WJ Group Chief Operations Officer Key responsibilities: • Develop, implement, and maintain SHE policies and procedures in line with legislation and best practice, • Conduct risk assessments and ensure appropriate control measures are in place, • Lead incident investigations, identifying root causes and implementing corrective actions, • Deliver SHE training and promote a proactive, positive safety culture across all levels, • Carry out regular site inspections and audits, reporting on performance and improvement areas, • Provide expert advice on health, safety, environmental, and legal compliance, • Monitor and support environmental management systems and sustainable practices, • Ensure quality standards are maintained in line with ISO 9001, 14001, and 45001, • Produce reports, safety alerts, and share learnings across the business, • Support the development and continuous improvement of the Integrated Management System, • Collaborate with internal teams to drive compliance and support operational objectives About you: A motivated and hardworking individual with great written and communication skills is essential.: • Minimum 2 years’ relevant experience in the construction industry is essential, with proven competence in supporting projects and teams, • Professional qualification e.g. Tech IOSH and Level 3 NEBOSH General/NVQ., • Extensive experience in a civil engineering environment with solid grasp of SHE regulations and site practices, • Excellent communicator and interpersonal skills. both written and verbal, including confident client-facing engagement., • Strong presentation and report writing capabilities, with high standard of written English, • Analytical mindset with ability to interpret technical data and regulations, • Proven ability to work to tight deadlines and prioritise tasks effectively, • Proficient telephone manner and experience liaising with staff at all organisational levels., • Competent in Microsoft Office package, • Holds valid CSCS Safety Professional card, • Demonstrates initiative and resourcefulness, capable of working independently and as a part of a team., • High quality standards, e.g. attention to detail, • Ability to lead by/set a good example, • A passion for Safety, Health, Environment & Quality, • Flexibility to travel across UK to visit our project sites, WJ and yard facilities., • Full UK Driving License

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end‑to‑end delivery and continual improvement of IT services that support front‑office business operations. This role oversees critical end‑user services including service desk, field support, device provisioning, software licensing, telephony, and peripherals within a multi‑vendor, outsourced environment. You will ensure these customer‑facing services deliver measurable business value, meet agreed performance targets, and offer a high‑quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front‑office services are delivered efficiently, cost‑effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements, and optimise budget utilisation while ensuring adherence to IT policies, standards, and asset management best practices. Strong stakeholder relationships are essential. You will work closely with business leaders to understand operational priorities and ensure IT services maximise productivity and align with business needs. Working alongside other Service Managers and Digital teams, you will champion consistent service delivery and drive continuous improvement across the wider IT function. What you'll need to succeed Proven experience managing end‑user workplace services (service desk, devices, telephony, printers, software licensing, etc.) Experience managing services in multi‑vendor, managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship‑building skills Hands‑on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business‑focused, service‑driven mindset Excellent communication and presentation skills Strong documentation and reporting capabilities Self‑motivated and able to work independently and collaborativelyDesirable: Experience leading teams in a matrix environment Familiarity with front‑office business processes Knowledge & Skills IT service management (ITIL, SIAM) - Expert Incident, problem, and change management - Competent Stakeholder engagement & communication - Accomplished Service portfolio and catalogue management - Competent Budget & financial management - Competent Vendor management - Competent Hardware & software asset management (full lifecycle) - Competent Process improvement & governance - Competent What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Deputy Laboratory Manager - Fertility Clinic (Embryology/Andrology) About the Role We are seeking an experienced and hands-on Deputy Laboratory Manager to support the leadership, daily operations, and continuous improvement of our fertility laboratory. You will act as second-in-command to the Lab Manager, ensuring safe, compliant, and high-performing delivery of embryology and andrology services, including IVF/ICSI cycles, vitrification, cryostorage management, and end-to-end quality control. This role combines clinical embryology expertise with people leadership, operational oversight, and rigorous quality management. Key Responsibilities Operational Leadership & Workflow Oversee day-to-day embryology/andrology workflows to ensure timely, safe, and efficient service delivery across all treatment cycles (IVF, ICSI, IUI, surgical sperm procedures, PGT pathways). Act as duty lead in the Lab Manager's absence; manage lab scheduling, case assignment, and rota coverage (including weekends/bank holidays). Ensure full traceability and chain-of-custody of gametes/embryos with robust witnessing (electronic/manual) and documentation at every stage. Coordinate theatre and procedure lists (oocyte retrievals, embryo transfers, semen analyses/processing) with nursing and medical teams. Clinical & Technical Excellence Perform and supervise core embryology procedures: oocyte assessment, insemination/ICSI, fertilisation checks, embryo culture and grading, assisted hatching (if applicable), biopsy (if trained), vitrification/warming, embryo transfer preparation. Maintain and optimise culture systems (incubators, media, time-lapse platforms) and aseptic technique within LAF hoods and cleanroom conditions. Lead troubleshooting and root-cause analysis for clinical or technical deviations; support validation/verification of new equipment, consumables, and methods before clinical use. Oversee cryostorage integrity (liquid nitrogen tanks, inventory, alarms, topping schedules, temperature/level monitoring, and contingency). Quality, Risk & Compliance Champion QMS adherence aligned to HFEA Code of Practice , clinic SOPs, CAPA, change control, risk assessments, and incident management. Prepare for and participate in audits/inspections (internal, supplier, external regulators), ensuring findings are addressed promptly with sustainable actions. Maintain robust environmental and equipment monitoring (calibration, maintenance, IQ/OQ/PQ, cleaning logs, sterile supplies management, COSHH). Ensure accurate, contemporaneous records in LIMS/EMR; uphold data protection and confidentiality (GDPR). Contribute to KPI setting, monitoring, and reporting (fertilisation, blastulation, utilisation rates, clinical pregnancy/live birth proxies, biopsy/vitrification survival, turnaround times). Support business continuity and emergency response planning (power failures, alarms, disaster recovery for cryostorage/equipment). People Leadership & Development Supervise, coach, and develop embryologists, andrologists, and trainees; deliver competency assessments and sign-offs. Lead induction and ongoing training on SOPs, witnessing systems, aseptic practice, and critical procedures; drive a positive safety culture. Provide clear performance feedback and support wellbeing; foster collaboration with medical, nursing, and admin teams. Patient-Centred Care & Communication Communicate sensitively and clearly with patients (where appropriate) regarding laboratory procedures, consent queries, and expectations. Support consent processes in collaboration with nursing/medical teams; ensure all consents are valid, documented, and traceable. Promote evidence-based practice and patient information materials; contribute to continuous patient experience improvement. Innovation & Continuous Improvement Track scientific developments and introduce best practice in culture systems, cryobiology, and lab technology (e.g., time-lapse, AI-assisted tools, electronic witnessing). Lead/assist in R&D, audits, and service improvement projects; present outcomes to the governance/quality committee. Essential Qualifications & Experience Degree in a relevant life science (e.g., Biological/Biomedical Sciences, Reproductive Science) or equivalent. Significant post-qualification experience as a Clinical Embryologist in an HFEA-licensed IVF lab, with proficiency across IVF/ICSI, embryo culture, grading, vitrification/warming, and cryostorage management. Demonstrable experience mentoring/junior supervision and acting as deputy/lead on shift or projects. Strong knowledge of QMS, risk management, incident reporting, CAPA, change control, and audit readiness in a regulated environment (HFEA). Proven competency with LIMS/EMR, electronic witnessing, lab equipment (incubators, benchtop analysers, LN2 cryogenic systems), and environmental monitoring. Desirable Registration or eligibility for professional registration (e.g., HCPC Clinical Scientist via equivalence; ESHRE Clinical Embryologist certification). Experience with PGT workflows and embryo biopsy. Experience implementing/validating new platforms (time-lapse, new media, automation, AI decision-support). Experience contributing to external quality schemes or publishing/auditing outcomes. Leadership/management training or certificate (ILM/CMI or equivalent). TPBN1_UKTJ

MS668 - Front Office Service Manager Location: Watford Salary: £70,000 - £80,000 • package Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders and align services to business needs Manage full service lifecycle from design through to improvement and retirement Maintain accurate records across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles to manage internal teams and external suppliers Monitor service performance against SLAs/KPIs and conduct service reviews Manage service costs and budgets, ensuring value for money Provide performance and financial reporting to stakeholders Ensure effective incident resolution and root cause analysis Lead service improvements to enhance performance and user experience Collaborate with other Service Managers and IT teams for consistency Support IT asset audits and ensure compliance with policies Promote a customer-focused, service ownership culture Skills and Qualifications: Experience delivering end-user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused mindset Strong organisational and documentation skills Ability to work independently and within teams Additional Requirements: Security clearance may be required Flexible working and travel as needed

MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms. Oversight of servers, networks, storage, databases and active directory services. Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security. Operational alignment with cyber security for controls, tools and compliance requirements. Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction. Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office services, maintaining audit readiness and operational resilience. Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption. Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains. Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use. Promote a culture of accountability, service ownership and customer focus across teams and suppliers. Skills and Qualifications: Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres). Experience managing IT services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. Excellent communication and presentation skills. Ability to produce high-quality documentation and reporting. Self-motivated, results-oriented, able to work independently and in teams. IT service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance may be required. Willingness to work flexibly, including outside normal working hours if required. Willingness to travel to other locations, suppliers or vendors as needed

Who We Are Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people. The Role We are looking for an experienced Qualified Supervisor to join our growing team, working across our London contract sites and our Hertford head office, Monday to Friday 08:00 - 17:00. Key Responsibilities • Direct line and people management of Site Supervisors, Engineers and Improvers. Following the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members., • Lead and supervise staff, ensuring works are delivered safely, to a high technical standard, and in full compliance with industry regulations and company procedures, while providing ongoing technical support and mentorship., • Conduct onsite supervision visits and perform post inspection reviews of work completed by engineers Deliver toolbox talks, technical updates and briefings to engage the team, drive continuous learning and strengthen a proactive safety culture. • Carry out electrical testing, inspection, installation and maintenance works as required, • Ensure safe working procedures in accordance with the current health and safety regulations and all other relevant regulations., • Review and sign off certification completed by engineers and collaborate with QAs to ensure technical compliance of certification., • Prepare quotations and variations and liaise with suppliers and order materials where required., • Conduct regular reviews of incomplete jobs (‘WIPs’) to monitor progress and ensure timely completion., • Participate in any escalation or incident investigation procedures as required, • Ensure personal CPD and CPD for direct reports (site supervisors/engineers/improvers) is kept up to date and recorded, • Undertake company-provided training, participate in appraisals, and engage in performance improvement programmes to support ongoing development., • Support business change initiatives and work to KPI’s as set by the company to ensure continuous improvement, • Undertake any ad-hoc duties as reasonably instructed by your line manager or directors. What We’re Looking For Have proven experience in a supervisory or qualified supervisor role within the electrical industry Demonstrate strong leadership and people management skills, with the ability to motivate, mentor, and develop teams Be highly organised, with the ability to manage multiple projects and priorities effectively Have a thorough understanding of current electrical regulations, compliance, and certification processes Show excellent problem-solving skills and the ability to make sound technical decisions on-site Communicate clearly and professionally with colleagues, clients, and stakeholders Take pride in delivering high-quality work and maintaining high safety standards Be committed to continuous professional development for both themselves and their team Be adaptable, with a positive attitude towards change and business improvement initiatives What You Will Have Level 3 Diploma in Electrical Installations or equivalent NVQ Level 3 and AM2 City and Guilds 2391-52 BS7671 - 18th Edition A full UK driving license What We Offer At Fixatex, we believe great work deserves great rewards. You can expect: Competitive salary based on experience Private healthcare contribution Increasing holiday allowance with length of service Company vehicle with private mileage allowance and fuel card Supportive sick pay and wellbeing policies Test equipment and PPE provided Access to a fully stocked warehouse Ongoing training and development in our purpose-built training centre Clear progression opportunities A genuine team environment where everyone’s input matters A supportive workplace that recognises the need for flexibility Regular team events and celebrations £1000 employee referral scheme Our Values We’re proud of the culture we’ve built and are looking for people who live by our values: Care like it’s family Ownership at every level One team with integrity Keep raising the bar If you’re a qualified, motivated electrical professional who values quality work, teamwork, and long-term growth, we’d love to hear from you. Apply today and become part of the Fixatex family. We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit. Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential

Our client is one of the worlds leading data centre specialists who maintain data centres in the UK, Europe and World Wide. They now have an opportunity for a M&E Shift Engineer to join the team on a permanent basis. The Responsibilities: • Maintaining and keeping in good repair, the buildings mechanical & electrical systems along with all associated component parts of Data Centres. * Routine tests, checks and record keeping for all the buildings systems * Maintain water systems and all records to the highest standard in accordance with L8 Legislation. * Undertake daily walk rounds of client areas and plant rooms to note and rectify any defects and to maintain Plant rooms in a clean, tidy and safe condition. * Liaise and arrange sub contractor support and effectively manage and control all sub-contractors, including cleaning. * To monitor the buildings environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement * To monitor and adjust as deemed necessary, the building management systems (BMS) to control the buildings HVAC to optimal levels of efficiency. * Provide rapid and effective response to customer and helpdesk calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and certification for the site. * Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of Purchase Orders and arrangement of rectification. They are looking for a Shift Engineer. Salary upto £53,000 Continental Shift (4on, 6off, 4on, 4off, 6on, 4off......14 shifts per 28 days) Overtime Available at 1.5x hourly rate Pension 20 Shift Days Holiday Cycle to work Scheme Life AssuranceThere will also be a great opportunity to progress within supervisory and management positions etc. To be considered for the post you will need to have relevant electrical qualifications and experience in a similar role carrying out building services maintenance in a critical environment. City and Guilds, NVQ or equivalent is essential, previous experience with HV in a Data Centre. This job involves the maintenance and upkeep of the building systems, AHUs/ Lighting/Power/UPS/HV/Generators/Cooling systems/BMS/Faultfinding etc. The HV ticket doesn't necessarily need to be in date. If you would like to be considered for this incredible job opportunity, apply now online or contact Tarik Bell-Ross on (phone number removed) / (url removed) RG Setsquare is acting as an Employment Agency in relation to this vacancy

Job Purpose The Registered Manager is responsible for the overall management and leadership of the care service, ensuring high-quality, person-centred care in compliance with statutory and regulatory requirements, including the Care Quality Commission (CQC). This role covers both domiciliary care and supported living services, ensuring the health, safety, and wellbeing of service users and staff. Full job description Registered Manager – We are a new Domiciliary Care & supported living provider launching high-quality, person-centred services for adults with care and support needs across Watford. We are seeking an experienced Registered Manager to lead the regulated care side of the business and register with the Care Quality Commission (CQC). This is a senior leadership role working closely with the Directors to establish a fully compliant service from the ground up. Key Responsibilities Act as the Registered Manager with CQC for regulated activity (Personal Care) Lead the day-to-day delivery of both services Ensure ongoing compliance with CQC regulations and Fundamental Standards Prepare for, manage and lead CQC inspections and audits. Maintain accurate records, including care plans, safeguarding incidents and staff training. Monitor service users’ health, safety, and well-being. Oversee care plans, risk assessments and person-centred support delivery Manage medication administration processes and compliance Recruit, manage and develop support staff Implement systems to monitor care quality and staff performance Collect feedback from service users, families, and staff to drive improvement Review incidents and complaints to identify trends and develop action plans. Ensure service objectives align with best practice standards. Lead safeguarding, incident management and quality assurance Liaise with local authorities, commissioners and social workers Develop, implement and maintain policies and procedures Manage budgets, resources, and operational costs efficiently. Oversee admissions, discharges, and service agreements. Ensure accurate payroll, staff records, and training documents. Promote a culture of safety for staff and service users. Ensure adherence to health and safety policies and procedures, risk assessment, and infection control measures. Essential Requirements Level 5 Diploma in Leadership for Health & Social Care or equivalent Proven experience managing patients within adult social care services Proven experience in a care management role, particularly in domiciliary and supported living. Strong experience overseeing medication management and administration Solid understanding of CQC regulations and inspection frameworks Strong leadership, communication and organisational skills Enhanced DBS (or willingness to obtain) What We Offer Competitive salary (dependent on experience) Senior leadership role with autonomy and influence Opportunity to build and shape a new service Long-term progression as the organisation grows Key Skills & Attributes Ability to lead, motivate, and develop a team. Excellent interpersonal and communication skills. Strong problem-solving and decision-making abilities. Ability to manage competing priorities and work under pressure. Commitment to high-quality, person-centred care

Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation. The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the k

Job Title - Cyber security incident manager. Produce detailed incident reports, executive summaries, and post?incident reviews. Support the development and delivery of cyber incident simulations, tabletop exercises, and readiness assessments.

Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation. The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the k

Job Title: Major Incident Manager. Provide high-level communications and stakeholder updates during critical incident bridges. Maintain thorough documentation and incident logs for reporting and audit purposes.

The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the key focus on resolving all major incidents and supporting IT services across the group.

AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. The Enterprise CSM team work with some of the most iconic enterprise technology brands—Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few—helping them unlock and realize

A government department in the UK is looking for an Incident Manager to oversee Major IT Incidents, ensuring prompt service restoration and maintaining quality.

We are looking for a strong operational risk and incident professional to take ownership of our enterprise-wide Risk Event and Incident Management process. You will be a key coordination and control point: ensuring Risk Events & Incidents are understood, prioritised, analysed and remediated in a way

A leading global expert services firm is seeking a Manager-level candidate for its Cyber Security and Privacy practice in the UK. The role involves managing cyber incident responses, leading investigations, and engaging with high-level clients. Ideal candidates will have a degree in Computer Science

Major Incident Managers / Incident & Change Analysts. Major Incident Manager / Incident & Change Analyst (Contract). Incident and Change Management processes.

Tracking audit trail for incidents, including any agreed actions and Post-Incident Reviews. Conducting assurance activities on incidents and incident management to drive consistency and continuous improvement. Providing training to stakeholders on incidents and incident response activities.

The Major Incident Manager will play a leading role in ensuring major incidents are managed according to the standards and protocols of the Major Incident Command Centre. We are looking to hire a Major Incident Manager to join our Group Technology and Operations (COO) team, specifically within the M

You will be one of a team of Incident Managers who will have overall responsibility for identifying and managing a Major IT Incident (MI). Find out more about DDTS: Defra digital, data and technology blog LinkedIn Defra Jobs The Operations Control Centre in Group Infrastructure and Operations (GIO)

A leading tech company is looking for an Incident Manager to oversee incident resolution processes across various environments, including internal systems and customer-hosted setups. The ideal candidate will have over 5 years of experience in technical operations and incident management, with strong

Following our rapid business growth and ambitious forward plans, we’re hiring a Senior Incident Manager to take responsibility for the end‑to‑end management and coordination of major and high‑severity incidents. Beyond leading live incident response, you’ll play a key role in shaping and m

Get notified about new Major Incident Manager jobs in. Extensive experience in managing high-stakes incidents in enterprise-level environments.

G MASS are supporting a new UK regulatory initiative focused on PRA/FCA third-party registers and incident reporting, emerging from the current consultation phase. Support the delivery of a new PRA/FCA regulatory initiative covering third‑party registers and incident reporting. Hands‑on DORA imp

SRE, support, or incident management roles, including at least 2 years of direct Incident Management experience leading high‑severity incidents. As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer

A leading UK retailer is seeking a Response Manager to handle operational incident response strategies. The role includes managing response to crime incidents, collaborating with external partners, and supporting safety across retail operations.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes.

Ensure incidents are resolved efficiently and post-incident actions are captured. Major Incident Manager (Contract). You will act as the central authority during high-severity incidents, coordinating virtual teams, driving resolution, and providing clear, confident communication to senior stakeholde

A leading payments technology provider is seeking an experienced Incident & Problem Manager to enhance their Incident Management practices. The role requires a proactive leader with at least 5 years' experience in IT incident management, particularly within SaaS environments. You will collaborate wi

A leading corporate travel management business based in Greater London is looking for a Cyber Security Manager to oversee their security operations. The ideal candidate will monitor incidents, lead investigations, and ensure robust security practices across systems. With 2+ years in SecOps or incide

Our CIR specialists are called to answer client needs regarding proactive incident response advisory services, reactive incident response, post-breach assessments, managed threat hunting as well as implementing response automation technologies. Proven experience in Incident Response supervising tech