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Operations Manager Location: South West of England What’s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it. 25 days annual leave plus bank holidays Option to buy up to 5 additional holidays Group Personal Pension Plan Career development and progression with professional qualifications 24/7 virtual GP and mental health support Cycle to Work scheme Discount club including supermarkets, phone bills, gyms and more Life assurance cover Long service recognition Enhanced Maternity Pay Paid volunteering opportunities About the role As an Operations Manager, you will support the Regional Director South by leading the operational and commercial performance of the framework within the region. You will translate strategy into effective delivery and ensure strong performance across time, cost, quality and safety. You will provide leadership across all projects, strengthen operational resilience and ensure high quality service delivery that meets regulatory, contractual and customer expectations. Operational Leadership and Service Delivery Lead day to day operations in line with regional strategy Support delivery planning, forecasting and programme development Act as senior operational contact ensuring KPIs and SLAs are achieved Provide operational updates and performance reporting Lead and coach operational teams to ensure capability and engagement Manage resource planning across maintenance, reactive works and project support Ensure accurate job planning, scheduling and reporting through Ipsum systems Monitor performance, address issues and implement improvements Drive operational resilience and continuous improvement Safety, Compliance and Quality Ensure compliance with Health, Safety, Environmental and Quality standards Champion a strong safety culture Lead incident response and restoration activities Review incidents and audits and embed corrective actions Ensure delivery meets company, client and regulatory expectations Customer and Stakeholder Management Manage escalations professionally to achieve positive outcomes Build strong relationships with customers, partners and stakeholders Represent the region at client forums and operational reviews Support development of Ipsum’s brand reputation and future opportunities About you Qualifications and Professional Memberships Experience in at least two of the following sectors: Construction, Utilities or Framework delivery Proven leadership experience managing operational teams Strong organisational, planning and decision making abilities Experience in customer facing or contractual environments Excellent communication and stakeholder management skills Full UK Driving Licence Knowledge and Experience Strong leadership and team building skills Excellent communication and interpersonal abilities Ability to manage unexpected challenges with creative problem solving Solid commercial, financial and analytical understanding Proven delivery of key targets and resource management Experience working with different contractual arrangements Track record delivering project portfolios Ability to thrive in a high performing environment Equal Opportunities We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce. Please review our Privacy Policy before applying to understand how we process your data in line with GDPR. Next steps If you are interested in this opportunity, please apply or contact the Careers Team for more information

Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation. The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the k

Job Title: Major Incident Manager. Extensive experience in managing Major Incidents in complex, large-scale enterprise environments. Demonstrated ability to work under extreme pressure and manage critical incidents end-to-end.

Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation. The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the k

Produce detailed incident reports, executive summaries, and post?incident reviews. Job Title - Cyber security incident manager. Incident Response & Management.

The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the key focus on resolving all major incidents and supporting IT services across the group.

A leading UK retailer is seeking a Response Manager to handle operational incident response strategies. The role includes managing response to crime incidents, collaborating with external partners, and supporting safety across retail operations.

A leading tech company is looking for an Incident Manager to oversee incident resolution processes across various environments, including internal systems and customer-hosted setups. The ideal candidate will have over 5 years of experience in technical operations and incident management, with strong

A government department in the UK is looking for an Incident Manager to oversee Major IT Incidents, ensuring prompt service restoration and maintaining quality.

A leading global news organization is seeking an ITSM Service Manager to improve service delivery and management processes.

Critical Situation / Incident Manager (Customer Escalations). Major Incident Management / Escalation Management / Service Delivery / Incident Command. Flexibility for occasional weekend/public holiday coverage based on incident priority.

A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. It is therefore essential that the Major Incident and Experience Manager is highly customer-focused and can effectively communicate with people across all le

Ensure incidents are resolved efficiently and post-incident actions are captured. Major Incident Manager (Contract). You will act as the central authority during high-severity incidents, coordinating virtual teams, driving resolution, and providing clear, confident communication to senior stakeholde

A leading payments technology provider is seeking an experienced Incident & Problem Manager to enhance their Incident Management practices. The role requires a proactive leader with at least 5 years' experience in IT incident management, particularly within SaaS environments. You will collaborate wi

A leading corporate travel management business based in Greater London is looking for a Cyber Security Manager to oversee their security operations. The ideal candidate will monitor incidents, lead investigations, and ensure robust security practices across systems. With 2+ years in SecOps or incide

A leading cybersecurity firm in the United Kingdom is seeking a Digital Forensics & Incident Response Consultant to manage and respond to high-impact cyber incidents. This role requires 3-5 years of hands-on experience in digital forensics and incident response, with proficiency in various environme

AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. Our Customer Success organization is at the heart of incident. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that t

When clients have an incident our Cyber Incident Response (CIR) team gets to work – fast – to identify root causes and evict threats. Our CIR specialists are called to answer client needs regarding proactive incident response advisory services, reactive incident response, post-breach assessments

Cyber Security Assistant Manager/Manager. Cyber Security Incident Response Team (CSIRT) Manager. Cyber Incident Response Team (CIRT) Manager.

The ideal candidate must be a competent Station Manager or Watch Manager and hold or be prepared to achieve an Incident Command Qualification. A leading fire and rescue organization is looking for a Station Manager (B) across Northumberland. Key responsibilities include leading teams, managing opera

G MASS are supporting a new UK regulatory initiative focused on PRA/FCA third-party registers and incident reporting, emerging from the current consultation phase. Support the delivery of a new PRA/FCA regulatory initiative covering third‑party registers and incident reporting. Hands‑on DORA imp

A global cyber resilience firm in the United Kingdom is seeking a Manager in Digital Forensics & Incident Response. The role requires leading investigations across various environments during high-impact cyber incidents. Candidates should have 3–5 years of experience in digital forensics and incid

A prestigious law firm in London is seeking a Major Incident Manager to handle Major Incident Management and drive effective resolution of IT issues. This pivotal role requires strong leadership and problem-solving skills to manage incident processes during high-pressure situations.

SRE, support, or incident management roles, including at least 2 years of direct Incident Management experience leading high‑severity incidents. As an Incident Manager at Cockroach Labs, you will lead the coordination and resolution of incidents across internal systems, CockroachDB Cloud, customer

A leading interactive entertainment company in Greater London seeks an Incident Manager to coordinate and communicate during incidents across various teams. This role involves responding to real-time anomalies, facilitating solutions, and enhancing incident reporting processes. An ability to work un

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes.

A leading global technology organisation is seeking a Critical Situation Manager to oversee business-critical customer incidents. Ideal candidates have strong executive communication skills and experience in Incident Management.

The Major Incident Manager will play a leading role in ensuring major incidents are managed according to the standards and protocols of the Major Incident Command Centre. We are looking to hire a Major Incident Manager to join our Group Technology and Operations (COO) team, specifically within the M

You will be one of a team of Incident Managers who will have overall responsibility for identifying and managing a Major IT Incident (MI). Find out more about DDTS: Defra digital, data and technology blog LinkedIn Defra Jobs The Operations Control Centre in Group Infrastructure and Operations (GIO)

Responsibilities include incident management, team mentorship, and operational improvements.

Get notified about new Major Incident Manager jobs in. Extensive experience in managing high-stakes incidents in enterprise-level environments.

Following our rapid business growth and ambitious forward plans, we’re hiring a Senior Incident Manager to take responsibility for the end‑to‑end management and coordination of major and high‑severity incidents. Beyond leading live incident response, you’ll play a key role in shaping and m

Can demonstrate working as an Major Incident Manager, Problem Manager or delivering Service Delivery processes in a large organisation. The Major Incident Manager will take an influential role in this rapidly growing, global business. The role will be responsible for numerous deliverables with the k

Job Title - Cyber security incident manager. Produce detailed incident reports, executive summaries, and post‑incident reviews. Track incident metrics, trends, and lessons learned to improve security posture.

A leading engineering firm in the UK is seeking an Engineering Manager for the Defence Industry in Farnborough. The ideal candidate will have strong leadership skills, experience in service management, and the ability to effectively handle incidents and reduce technical debt.

We are looking for a strong operational risk and incident professional to take ownership of our enterprise-wide Risk Event and Incident Management process. Risk Event & Incident Lifecycle Management. Own the end-to-end lifecycle of risk events and incidents, ensuring timely logging, classification,

Ideal candidates will have a degree in Computer Science or Cyber Security, along with extensive experience in incident response and project management. A leading global expert services firm is seeking a Manager-level candidate for its Cyber Security and Privacy practice in the UK. The role involves

Conducting assurance activities on incidents and incident management to drive consistency and continuous improvement. Tracking audit trail for incidents, including any agreed actions and Post-Incident Reviews. Providing training to stakeholders on incidents and incident response activities.

Major Incident Manager / Incident & Change Analyst (Contract). Major Incident Managers / Incident & Change Analysts. Incident and Change Management processes.

Proven command-and-control leadership of high-severity incidents. Own the full incident lifecycle: logging, categorisation, prioritisation, investigation, escalation, resolution, and closure. Lead and control live Incidents, coordinating technical and business resolver groups.

We are looking for an Incident Manager to be a member of our Incident Management team at King. Stay up‑to‑date with new games going into production, to help determine future requirements and level of Incident Management support. For incidents, help coordinate with the right team/person and work

We are actively searching for a highly skilled and experienced Incident Manager to join our dedicated team. This role involves the effective, day‑to‑day response to and management of safety and security incidents that may pose a risk to the employees of our client, one of the world's biggest tec

Proven incident response experience supervising teams, managing incidents in-house or consulting; strong network forensics and security intelligence skills. Join a dynamic Cyber Risk & Security practice within Technology & Transformation, delivering incident response, threat hunting, and resilience

A leading security services provider is seeking an experienced Incident Manager to oversee security operations for a major tech client in Central London. The role involves responding to and managing safety and security incidents while ensuring effective operations in collaboration with various stake

G MASS are supporting a new UK regulatory initiative focused on PRA/FCA third-party registers and incident reporting, emerging from the current consultation phase. Support the delivery of a new PRA/FCA regulatory initiative covering third-party registers and incident reporting. Hands-on DORA impleme

Modern Practices in Incident Management: Skilled in leveraging advanced incident management tools (like Jira Service Management, incident. Cultivate a culture of accountability, ensuring Engineering teams and incident responders maintain high standards for incident resolution. We are looking for an