Client Strategist
2 days ago
Loughton
Job Title: Client Strategist – Hybrid (3 days office, 2 remote) Location: East London Salary: £65-70k + bonus and benefits We’re working with a global leader in workplace culture and employee experience technology — a company that helps organisations create thriving, people-first environments through powerful recognition and engagement solutions. They’re now seeking an experienced Client Strategist to take ownership of relationships with some of their largest enterprise clients, ensuring their recognition and engagement programmes deliver real impact, measurable value, and long-term growth. The Role As Client Strategist, you’ll act as a trusted advisor — shaping strategy, driving retention, and identifying opportunities for expansion within existing client portfolios. You’ll lead strategic discussions with senior stakeholders, influence decision-making, and ensure every client’s recognition solution is aligned with their culture and business goals. This is a hybrid role blending strategic thinking, relationship management, and commercial acumen — perfect for someone with a background in Customer Success, SaaS account management, or HR/Employee Experience consulting. What You’ll Do • Own and develop client strategies to drive retention and growth across large enterprise accounts, • Build strong relationships with senior client stakeholders, influencing decisions and demonstrating programme success, • Partner with internal teams to deliver insights, performance analysis, and continuous improvement recommendations, • Oversee client KPIs with the data insights and client success teams to ensure measurable value and success, • Present ideas and strategies to executive-level audiences, showcasing impact and ROI, • Negotiate key contract renewals and extensions, • Support best practices across the client strategy team through mentoring and collaboration, • Work cross-functionally with sales, consulting, and operations to deliver seamless client experiences About You • Proven experience in customer success or account management, ideally within a SaaS or employee engagement environment, • Strong understanding of B2B relationship management and commercial strategy, • Excellent communicator with the confidence to engage senior-level audiences, • Highly organised, strategic, and adept at managing complex client portfolios, • Strong analytical mindset and ability to use data to guide recommendations, • Skilled in project management and problem solving, with a proactive, consultative approach, • Knowledge of HR, rewards, or employee experience technology is an advantage, • Willingness to travel occasionally for client meetings Why Join? • Competitive salary and benefits package, • Flexible hybrid working (Monday to Wednesday in office, Thursday & Friday remote), • Work with global brands to create meaningful, people-first workplace cultures, • Be part of a collaborative, mission-driven team shaping the future of employee experience If you’re a strategic thinker with the drive to help global businesses build stronger, more connected cultures, we’d love to hear from you. Apply today and play a key role in transforming how companies recognise and engage their people.