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Role: Customer Service Specialist Reports into: Head of Customer Services Hours: Monday - Friday between 9.00am - 17:00pm Salary: Up to £28000 per annum Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/ Hatfield office two days per week Brief Overview of Geobear Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We improve and strengthen soils and infill using expanding geopolymers. We are a worldwide organisation and have been working in the UK for almost 40 years. Role KPI’s: • Responding to clients in Whatsapp in 1 hour, • Booking site visits, • Communicating with customers via email within 24 hours of receipt, • <10% inbound call abandonment rate, • 90% call compliance rate, • Ensuring any call backs are undertaken the day they are received, • Working collaboratively to ensure customer portal messages are responded to within 24 hours of receipt The Role: What You’ll Do As a key member of our team, you will drive the initial customer experience and keep our operations running smoothly. Your core responsibilities include: • Lead Management: Accurately input B2B and B2C enquiries from emails, calls, and webforms into Salesforce., • Booking site visits, • Manage Communications with clients via Whatsapp, • Sales Support: Qualify sales opportunities and strategically schedule appointments for the sales team., • Account Ownership: Manage enquiries for private, B2B, and insurance clients across multiple channels, ensuring every customer feels heard and valued., • End-to-End Communication: Take full ownership of the customer journey, providing proactive updates from initial query to resolution., • Administrative Excellence: Execute all project-related admin with precision, including the management of insurance claims and complaints., • Quality Control: Identify and escalate service delivery gaps to ensure we maintain our high standards., • Agility: Tackle ad-hoc tasks as they arise with a flexible, "can-do" approach (full training provided). About You: Skills & Mindset We value attitude and experience over formal qualifications. We want to hear from you if you are a customer-centric professional who fits the following profile: • Proactive and able to be persuasive over the phone, • Having natural urgency to follow up, • Organised and pedantic to follow up all tasks in Salesforce with deadlines and responsibilities, • KPI Driven: You are motivated by clear targets and thrive in a fast-paced environment. You have a genuine passion for high-volume call handling and take pride in "beating the clock" without sacrificing quality. For you, a missed KPI is a missed opportunity to help a customer., • Tech-Savvy: You learn new systems quickly; while full training is provided, prior experience with Salesforce or Claims Handling is a major advantage., • Independent yet Collaborative: You are a self-starter who thrives with autonomy while working remotely, but you never hesitate to jump in and support the team., • Resilient & Reliable: You remain focused in a home-office environment and take pride in being a dependable point of contact. You understand that Geobear customers are often dealing with stressful property issues. You remain calm under pressure, stay focused in a home-office environment, and take personal pride in being a steady, dependable point of contact for worried homeowners., • Problem Solver: You don't need to be an expert in ground engineering—we’ll teach you the science—but you must be an independent thinker with a strong work ethic. We need your intellectual curiosity and work ethic. You are someone who looks for solutions rather than just reporting problems, using your initiative to keep projects moving forward., • Communications Specialist: You possess a "can-do" attitude and a professional phone manner. Whether you are speaking to a residential B2C customer or a professional B2B partner, you adapt your tone to provide a premium, seamless experience at every touchpoint. The customer service role can evolve to a residential sales role after high performance in 3-5 years. YOUR CAREER PATH: FROM CUSTOMER SERVICE TO RESIDENTIAL SALES At Geobear, we believe the best salespeople are built from the inside out. This role is not just a job — it's a genuine launchpad for a career in residential sales. Every day you'll be developing the exact skills our top-performing Area Managers rely on: deep product knowledge from handling hundreds of enquiries, consultative communication from supporting homeowners through stressful property issues, Salesforce mastery, and a sharp commercial eye from qualifying opportunities for the sales team. After demonstrating consistent high performance over 3–5 years — hitting your KPIs, showing strong commercial instinct, and bringing a proactive, solutions-oriented mindset — there is a clear pathway to progress into a Residential Area Manager role. That means owning a territory, conducting site visits, delivering quotes, and managing your own pipeline from first contact to close. We don't promote on tenure alone — we promote people who show they're ready.

Managing Quantity Surveyor - Highways Infrastructure My client is looking for an experienced Managing Quantity Surveyor to join their team in Featherstone, Wakefield. This is an excellent opportunity for a commercially astute professional who wants to play a key role in driving financial performance, supporting operational success, and shaping the commercial direction of highways infrastructure projects. As Managing Quantity Surveyor, you will be joining a business that values strong commercial leadership, collaborative working, and disciplined project delivery. In return, you will receive a salary dependent on experience, a £7,500 per annum car allowance, private medical insurance, and a strong wider benefits package. Why this opportunity stands out This Managing Quantity Surveyor position offers the chance to take ownership of commercial control across the business while working closely with operational teams to achieve shared objectives. You will be trusted to influence decisions from pre-contract stage through to final account, while helping to improve processes, manage risk, and maximise commercial outcomes. This is well suited to someone who enjoys balancing high-level commercial oversight with hands-on project involvement and wants to progress their career in a business where their input will be valued. The business My client operates within the civil engineering and infrastructure sector, delivering projects with a strong focus on quality, commercial rigour, and client satisfaction. They are looking for a Managing Quantity Surveyor who can bring leadership, sound judgement, and a proactive approach to commercial management within a fast-paced environment. What you will be doing As Managing Quantity Surveyor, you will be responsible for maintaining strict commercial control across the business and promoting a culture of financial discipline. You will work closely with both pre-contract and operational teams to ensure projects are commercially robust from tender stage through to completion. You will be doing the following: ·Working closely with the Pre-Contract Manager to identify and capitalise on new leads ·Liaising with the estimator to support competitive pricing while maintaining margin objectives ·Responding efficiently to client requests during pre-contract stages to support a smooth handover into delivery ·Feeding back lessons learned from live projects to refine future estimates and strengthen future bids ·Managing project cash collection, including timely applications and the resolution of client queries ·Overseeing change management, including the submission and agreement of compensation events and maintaining CE registers and/or CEMAR ·Implementing cost control measures, identifying cost-saving opportunities, and advising on value engineering ·Producing turnover and margin budgets and forecasts in collaboration with operational colleagues ·Supporting operational teams to deliver projects efficiently and within budget ·Reviewing contract terms to ensure commercial risks are identified, understood, and appropriately managed ·Leading contract negotiations and managing key documentation including bills of quantities, scopes of work, and terms and conditions ·Ensuring compliance with contractual obligations and supporting the resolution of disputes or claims where required ·Monitoring project performance against contract requirements and advising on variations and scope change ·Responding promptly and professionally to client and stakeholder requests ·Overseeing project cash flow, invoicing, interim valuations, and final accounts ·Providing detailed cost and financial reporting to senior management, highlighting risks, opportunities, and overall performance What you will need to bring To be considered for this role, you should have: ·A BSc or MSc in Quantity Surveying, or equivalent qualification ·Extensive experience working as a Quantity Surveyor within a civil engineering environment ·Strong knowledge of construction contracts, particularly NEC forms of contract ·A solid understanding of estimating from first principles ·Experience in the commercial management of highways infrastructure projects would be highly beneficial ·Proven people management experience, or the ability to lead and influence commercial teams effectively ·Strong communication skills and the ability to build productive relationships with clients, colleagues, and stakeholders ·A proactive and organised approach to commercial risk, cost management, and contract administration Salary and package ·Salary: £85,000, dependent on experience ·Car allowance: £7,500 per annum ·Holidays: 25 days, increasing by 0.5 days per year to a maximum of 28 days ·Group Life Assurance: 4x basic salary ·Private Medical Insurance Location, working pattern and longer-term opportunity This role is based in Featherstone, Wakefield. It will suit a Managing Quantity Surveyor who wants to be part of a business where they can make a visible impact, contribute to commercial strategy, and continue developing their career within the highways and infrastructure sector. Interested? If this opportunity sounds like the right next step in your career, please get in touch to discuss the role in more detail and submit your CV for consideration. FOOTNOTE: If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current role for now, we always welcome calls from Highways professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Jordan Townley at Carrington West on (phone number removed) or email (url removed) for more information. By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us

In a Nutshell… We have an exciting opportunity for a Commercial Director to join our team within Vistry North West Midlands, at our Wolverhampton office. As our Commercial Director, you will direct and lead the commercial strategy of the Business Unit whilst leading, inspiring and motivating the commercial team in order to generate profit. You will have overall responsibility for the regional Surveying, Buying and Estimating teams and will lead, coach and develop the team to meet departmental targets and achieve success. You will develop, review and implement the Company's strategic commercial objectives and be responsible for ensuring accurate financial cost control, budgeting and forecasting. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Degree in Surveying, Building or similar Experience working within a residential house builder Experience of people management and project leading A good understanding or building regulations and legal obligations A good knowledge or construction methods and materials Be an inspirational leader and a strong team player Experience of supporting business growth Well-developed analytical, oral and presentation / communication skills Ability to formulate commercial plans and ensure full engagement Desirable… A Member of the Chartered Institute of Building (CIOB), or Royal Institute of Chartered Surveyors (RICS) Committed to chosen profession by continued self-development, i.e., short courses, seminars.More about the Commercial Director role… To define, direct and lead a commercial strategy that balances risk to the business with opportunity for income generation to reinvest in the business. To define, direct and lead a commercial strategy that balances risk to the business with opportunity for income generation to reinvest in the business. Manage relationships with subcontractors and third parties to understand their requirements, negotiating ongoing contracts with suppliers and making recommendations as required Anticipate future market developments by working consistently at a strategic level, conducting market research and analysis to create detailed business plans on commercial opportunities as well as to understand any potential risks or threats To direct and lead the governance of the Commercial team, ensuring proper accountability for, and reporting of, all commercial activity and the development of appropriate control systems. To direct the performance of existing commercial business ventures ensuring that contracts are fulfilled, and profit targets are delivered. Oversee the preparation of and authorise land purchase construction budgets and project completion analysis Take responsibility for Construction Surveying duties including budget preparation, cost to completes, authorisation of subcontractor procurement, payments and claims Monitor and oversee the maintenance and updating of development budgets and cashflows. Including Monitoring performance of both cost and cashflow against annual budget to ensure delivery against financial quarter end targets. Advise the wider team on technical solutions, buildability and costs at design stage in conjunction with the Construction Director Prepare relevant KPI and reporting information for senior management/board meetings with the Regional Managing Director and Divisional Chair. To help define and embed a commercial approach to the running of the department across all levels of the hierarchy. Work with the senior management team to collaboratively guide the development of professional standards, commercial contracts, and service level agreements. Collaborate with and coordinate a strong working relationship amongst key stakeholders within the business, namely Development, Construction and Customer Services To take steps to identify and manage risks commercial and otherwise. To actively support land bid submissions throughout the business unit. To build and maintain effective relationships with key working partners, including the development of strong links at all levels of the business. Market the organisation's capabilities in the delivery and management of commercial activities and maintain Vistry Homes profile with customers/clients, external bodies, suppliers, and other stakeholders. Manage risk and ensure compliance with legal, regulatory, and internal procedural requirements. Manage and support the performance and development of the Commercial team.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-AD1

Involve Recruitment (Midlands) Ltd are recruiting for an Administration Assistant to take responsibility for all Fleet, Insurance and general company records Admin to support the legal and business insurance team within a large company. This role is TEMPORARY TO PERMANENT. Monday to Friday 9am to 5pm Salary - £15ph Daily duties include • claims administration for fleet Motor insurance, • Coordination of the annual renewal process and ongoing claims/requests., • coordination of the vehicle and security returns, • coordination of the vehicle stock returns, • liaison with multiple senior bodies and insurance brokers., • Driving Licenses - Points & convictions – reporting and liaison with insurance brokers., • administration of site security returns and liaison with insurance brokers., • incident/injury reporting., • administration of insurance cover for all company vehicles, • coordinator of lease contracts with external providers., • MOT for all company cars, • General Administration such as ensuring all admin for company licenses are updated, assist in the filings at Companies House, filing board minutes and maintenance of property files as well as pension and company insurance administration etc For this position we need an experienced senior administrator who has excellent attention to detail, Process-driven , methodical and experience dealing with confidential material . For the right person this role may be a straight permanent appointment so please apply to discuss further

We are looking for a motivated and detail-oriented Junior Claims Handler to join our Marine Claims team. Assist in the handling of marine claims, including cargo, hull & machinery, and liability claims. Junior Claims Handler (Marine).

A niche independent recruitment firm in Peterborough is seeking an Insurance & Claims Handler for a full-time, permanent position. You will manage both new and existing customer calls, handle mid-term adjustments and claims, and maintain system updates. Ideal candidates will have at least 12 months

An experienced and detail-oriented Senior Cargo Claims Handler is sought to manage complex cargo claims across multiple lines of business. Liaise with clients, brokers, insurers, surveyors, and legal representatives to progress claims efficiently. Monitor claims trends and provide insights or recomm

A leading insurance company based in the United Kingdom is seeking a claims administration support professional for its Maidstone and London teams. The role includes managing claims processes, supporting claims management, and ensuring effective communication within the team. Experience in the insur

A leading insurance provider based in London is seeking a Claims specialist focused on delivering effective claims services to clients. The role involves investigating and settling claims, maintaining relationships with brokers, and ensuring compliance with company policies. Ideal candidates will ha

Forensic Accountant – Energy Insurance Claims. We work closely with global insurers, reinsurers, captives and forensic accountants to resolve complex insurance claims. Insurance experience – Worked in the Insurance market ideally or supporting insurers.

Customer Service Fire & Theft Claims Handler. Ensuring accurate payment to all Stakeholders on their claims. Have a desire to develop skills and experience within the insurance industry.

As a global leader in insurance, we operate in54 countries and territories, offering a wide range of products, including property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance. By working closely with the claims team, you’ll develop th

The role involves managing a diverse caseload of complex insurance claims, providing strategic coverage advice, and working with high-profile clients. Candidates should have at least 3 years of insurance litigation experience and demonstrate strong communication and organizational skills.

At least 2 years of experience in insurance claims / admin (automotive preferred). Admin Assistant (Insurance Claims) – Automotive Industry. This role is ideal for candidates with prior automotive or insurance claims experience, especially those familiar with accident reporting and repair coordina

This role is to provide Paternity Leave cover for a member of the Convex Claims Leadership Team and to assist the Chief Claims Officer in the management of Operations, Performance and Outsourcing for the Convex Claims Team. Work closely with the Head of Claims Oversight in management all outsourced

The successful candidate will develop a claims portfolio, communicate with policyholders, and maintain accurate estimates for outstanding claims. A leading insurance firm in Greater London is looking for a Trainee Claims Handler to join their team. This role involves investigating, negotiating, and

Crawford is seeking an experienced Surveyor to join their Property team.This remote role involves handling material damage losses and assisting with complex building issues.Key responsibilities include assessing damage, preparing reports, and ensuring compliance with regulations.The ideal candidate

You will be allocated a small number of claims to start building your own claims portfolio, which will include claims involving Credit Hire and non-serious Personal Injury. Trainee Claims Handler | Sabre Insurance Group PLC. As a member of the Claims team you will be trained to investigate, negotiat

This role involves managing diverse insurance claims including Cyber and Environmental policies on a hybrid basis. The ideal candidate will have experience advising on claims cycles and possess excellent technical skills.

A VC backed tech company is looking for a Claims Team Lead to manage a team of Claims Handlers. Responsibilities include performance management, claims quality review, and handling a small portfolio of claims. This role is perfect for a Senior Claims Handler ready to step into leadership.

Complex Claims Handling: Managing a portfolio of high-value professional liability claims (design issues, structural failures, breach of contract etc) and reporting to Divisional Director Head of Claims. The Claims Manager is responsible for liaising with Members in respect of handling professional

Sound understanding of the insurance/reinsurance market (preferred). Do you have cross line of business experience or experience gained within a Commercial Insurance Claims team?. Following business growth, we have a Commercial Insurance Claims Adjuster opportunities in Birmingham.

This role involves managing insurance-related projects, from residential to historic buildings, and offers a salary package between £75,000 to £85,000 based on experience.

As a Claims Adjuster in the Marine team, you’ll handle a mix of standard and complex claims, primarily focusing on Cargo and Marine Liability. We’re looking for a Claims Adjuster (Marine). You’ll support reporting on loss ratios, collaborate with underwriters, and work closely with brokers and

Castle Employment Agency Ltd in the United Kingdom is seeking a Claims Advisor to manage a varied caseload of insurance claims.

Homeprotect Home Insurance is seeking a Quality Auditor in Greater London to conduct comprehensive file audits of property claims. The ideal candidate has proven experience in auditing and quality assurance in the property claims industry, alongside strong analytical and communication skills.

A marine insurance provider based in London is looking for a professional to handle P&I and FDD claims for members located in India, Pakistan, Bangladesh, and the Middle East.

Responsibilities include advising insurers on claims arising from property damage and business interruption, defending claims, and handling coverage disputes. The ideal candidate will have over 5 years of PQE and strong knowledge of insurance law, alongside experience in litigation.

Managing a portfolio of complex energy claims from first notification through to final settlement. Negotiating claims settlements and contributing to strategy on large and contentious losses. Experience negotiating high-value claims and navigating complex coverage issues.

This is a leading-edge, forward-thinking claims adjusting role and you will assume responsibility for claims handling activities and claims management relating to Casualty claims (UK, US and International General Liability) arising from business written by Convex Group. Alignment to Convex claims ke

A leading insurance company based in London is seeking a Senior Casualty Claims Adjuster. The position offers competitive salary and benefits including 30 days of annual leave, private health insurance, and a generous pension contribution. This role involves managing claims from first notification t

Davies is seeking a Special Investigator in the United Kingdom to manage insurance claims investigations. Candidates should have a background in insurance and be ready for fieldwork.

Convex Insurance is seeking a Head of Claims Operations to provide Paternity Leave cover for 9 months. The ideal candidate will have extensive experience within claims operations in the (re)insurance industry and demonstrate strong leadership capabilities. This role involves strategic management of

A major legal services provider is seeking a Claims Handler for their Bristol office. This entry-level role involves case-managing legal claims while delivering excellent customer service.

The Wren Insurance Association Limited seeks a Claims Manager to manage high-value professional indemnity claims. The ideal candidate will have extensive experience in handling construction-related claims and be legally qualified in the UK with at least 7 years PQE. Responsibilities include overseei

This position will be responsible for maintaining the delivery of an ongoing claims transformation project, implementing a new claims system and driving our future-focused, AI strategy to digitize claims operations. Support the Chief Claims Officer in ongoing delivery of the Digital Claims Strategy

The Wren Insurance Association Limited is seeking a Claims Manager to handle professional indemnity claims against construction professionals. The role involves managing high-value claims, liaising with Members and external legal advisors, and conducting in-depth legal analysis.

The successful candidate will require substantial experience in insurance claims, strong communication abilities, and a focus on continuous improvement. Head of Claims Operations to provide cover for Paternity Leave for 9 months. This strategic position in London involves managing claims operations,

The responsibilities include leading the team and overseeing claims processing efficiently, providing a great opportunity to grow and develop in the insurance field. The ideal candidate will have at least 3 years of experience in gadgets and warranties claims and property claims management. This rol

We are looking for an experienced Senior Claims Adjuster to join our London-based team, specialising in Energy, Construction, Power and Process Industries. Manage a portfolio of complex, high-value claims across Energy and Construction classes, including upstream, downstream, renewables, power, mini

Maintain primary responsibility for caseload of attritional, large and complex losses on insurance, reinsurance and delegated business, with referral where required. Report reasonably foreseen matters within the EP&C claims arena that may affect the reputation or financial position of the firm, imme

A leading insurance firm is seeking a Senior Casualty Claims Adjuster in London. Ideal candidates will have robust experience in casualty claims, negotiation skills, and a detail-oriented approach. The role involves managing claims throughout their lifecycle, focusing on service excellence and stron

To learn more about benefits of working with us, click Awards & RecognitionWe value our employee’s experience with us and are proud to have been recognised for the following awards:* Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsu

Our niche independent client, with offices based in Peterborough is seeking an Insurance & Claims Handler to join them on a full time permanent basis working 9. Experience of commercial insurance, or personal insurance experience acceptable. Starting salary from £25,400 - £32,000 depending on expe

A growing insurance company based in the UK is looking for a Claims Handler to join its team in Brighton. The right candidate will manage claims efficiently from initiation to resolution, ensuring a top-notch customer experience. Join a passionate team in a technology-driven environment dedicated to

Homeprotect Home Insurance is seeking a specialist in property claims to lead the definition of technical best practices. Based in Greater London, you will ensure compliance with regulations and guide high-value claims exceeding £100,000.

Howden Group is looking for a Senior Claims Executive to manage a caseload of Professional Indemnity claims in Greater London. Successful candidates will have considerable claims handling experience, a solid understanding of insurance principles, and strong communication skills. The role involves ha

Graduate Civil Engineering Claims Handler. Graduate Civil Engineering Claims Handler. Location Northamptonshire Salary £27,000 - £30,000 + bonus Sector Insurance/Construction.