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Operations Manager – Below Wing \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Below Wing to act as the airline community’s lead operational representative for airfield, ramp, baggage and related below-wing operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines and associate members, including ground handlers, across airfield operations, ramp services, baggage, cargo, ground handling, punctuality, operational performance, resilience and operational change. \n The successful candidate will work closely with AOC member airlines, ground handlers, Heathrow Airport Limited, NATS, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline and handler voice, ensuring decisions affecting below-wing operations consider operational, financial and passenger impacts. \n You will build strong relationships, influence without direct authority and constructively challenge proposals, performance and expenditure where necessary, ensuring investment and operational activity deliver tangible benefits and value for money for AOC members. \n \n Key responsibilities \n \n Below-wing operational leadership \n\n • Act as the principal AOC point of contact for member airlines and associate members on below-wing matters.\n, • Lead AOC engagement across airfield, ramp, baggage, cargo and ground handling activities.\n, • Maintain a strong understanding of operational performance, risks and airline and handler concerns across Heathrow.\n, • Work with Heathrow and the airline community to improve punctuality performance through below-wing improvements.\n, • Establish and support forums engaging airlines and ground handlers on below-wing issues, providing coordinated feedback to Heathrow.\n, • Represent airline and handler interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and develop practical mitigations.\n\n \n Airline, handler and stakeholder representation \n \n\n • Build trusted relationships with airlines, ground handlers, Heathrow, NATS, Cargo, Stand Planning, Security, UK Border Force and other key stakeholders.\n, • Represent the AOC at relevant airfield, ramp, baggage, cargo, security, resilience, punctuality and operational performance forums.\n, • Gather and represent airline and handler views, recognising individual priorities while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n, • Maintain effective two-way communication with AOC members to ensure the AOC represents the wider community.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor below-wing performance using KPIs, SLAs, punctuality measures and other agreed success metrics.\n, • Use data, operational observation and airline/handler feedback to identify performance gaps, risks and improvement opportunities.\n, • Work with Heathrow, NATS, ground handlers and service providers to develop measurable improvement plans.\n, • Hold service providers to account against agreed standards, SLAs and service obligations.\n, • Challenge performance where reporting does not reflect operational reality.\n, • Develop short, medium and long-term improvement plans with Heathrow and stakeholders.\n, • Propose practical solutions to operational problems and use stakeholder relationships to expedite delivery.\n, • Report progress on below-wing and airfield initiatives to the AOC Executive, supporting the Head of Operations.\n\n \n Airfield, ramp, baggage and cargo \n \n\n • Act as the AOC operational lead on airfield, ramp, baggage and cargo matters.\n, • Maintain engagement with Heathrow airfield management, baggage system providers, ground handlers and other service providers.\n, • Monitor and challenge baggage and airfield performance where required.\n, • Work with airlines, handlers and Heathrow to improve baggage performance, airfield efficiency and operational resilience.\n, • Engage with key suppliers whose services materially affect Heathrow operations.\n, • Communicate changes affecting airfield, ramp, baggage and cargo operations and explain their operational impact.\n, • Provide operational context and support to AOC members during new systems, processes and regulatory requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines and handlers in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure below-wing impacts are considered in weather disruption, IT failures, airfield incidents, baggage system failures, infrastructure works, industrial action and other disruption.\n, • Work with Heathrow, NATS, ground handlers and stakeholders to develop practical contingency arrangements.\n, • Support airlines and handlers during incidents and disruption, ensuring effective communication and a swift return to normal operations.\n, • Support incident reviews, lessons learned and improvement activity.\n\n \n Operational change, projects and investment \n \n\n • Provide operational input into projects and change programmes affecting below-wing operations.\n, • Work with the AOC Airport Development Manager to assess the operational impact of capital projects and infrastructure changes.\n, • Ensure operational impact is properly considered in capital investment decisions.\n, • Maintain visibility of Heathrow expenditure and investment in below-wing, airfield, ramp, cargo and baggage facilities and services.\n\n \n Regulatory framework \n \n\n • Maintain awareness of regulatory and operational changes affecting below-wing activities.\n, • Support AOC members during implementation of relevant regulatory frameworks and industry standards, including IATA Ground Operations Manual (IGOM) requirements.\n, • Work with Heathrow on communication and engagement regarding Airfield Operational Safety Instructions and other operational requirements.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members, the AOC Executive and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Support AOC communications with relevant operational content and information.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of below-wing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of airfield, ramp, baggage, cargo and ground handling operations.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in operational performance, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n, • Ability to work with varying and conflicting stakeholder views to achieve understanding and consensus.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience, particularly in airfield, baggage, cargo or ramp operations.\n, • Experience representing airline or handler community interests.\n, • Experience working with ground handlers, baggage system providers, airfield management or ATC/NATS.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Experience working with an airport authority or management company to improve processes, deliver projects and review performance.\n, • Understanding of CAA expectations, airport regulatory frameworks and operational performance measures.\n, • Experience of operational readiness, project implementation or infrastructure transformation.\n, • Experience assessing capital expenditure, operational investment or value-for-money decisions.\n\n \n What success looks like \n \n You will strengthen the airline and handler community’s voice on below-wing matters and improve engagement between airlines, handlers, Heathrow and other operational stakeholders. \n \n Success will include: \n\n • Earlier identification and resolution of below-wing operational risks.\n, • Improved airfield, ramp, baggage and cargo performance.\n, • Improved punctuality performance through effective below-wing interventions.\n, • Stronger engagement between airlines, handlers and Heathrow.\n, • More effective representation in operational forums and change programmes.\n, • Better performance reporting, escalation and improvement plans.\n, • Improved operational resilience and disruption preparedness.\n, • Greater visibility and appropriate challenge of Heathrow expenditure and investment.\n, • Stronger focus on tangible operational benefits and value for money.\n, • Practical, collaborative solutions to long-standing operational challenges.\n, • Trusted relationships across airlines, handlers, Heathrow, NATS and the wider airport community.\n\n \n Benefits \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n, • Further benefit details to be confirmed.\n\n \n Application details \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Operations Manager – Above Wing \n \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Above Wing to act as the airline community’s lead operational representative for passenger-facing and terminal operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines across matters affecting passenger operations, service performance, resilience, customer experience and operational change. \n The successful candidate will work closely with AOC member airlines, Heathrow Airport Limited, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline voice, ensuring that decisions affecting above-wing operations properly consider airline and passenger impacts. \n You will be expected to build strong relationships, influence without direct authority and constructively challenge proposals or performance where necessary. The role is focused on achieving practical solutions through collaboration, while escalating material concerns where appropriate. \n \n Key responsibilities \n \n Above-wing operational leadership \n \n\n • Act as the principal AOC point of contact for member airlines on above-wing operational matters.\n, • Lead AOC engagement across passenger-facing and terminal activities, including check-in, departures, security, immigration, connections, passenger flow, PRM/passenger assistance, disruption handling, automation/IT and common-use systems.\n, • Maintain a strong understanding of operational performance, risks and airline concerns across Heathrow terminals.\n, • Represent airline interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and work with stakeholders to develop practical mitigations.\n\n \n Airline community representation and stakeholder management \n \n\n • Build trusted relationships with airlines, station managers, Heathrow operational teams, ground handlers, UK Border Force, security teams, PRM providers and other key stakeholders.\n, • Represent the AOC at relevant terminal, passenger operations, security, immigration, PRM, resilience, disruption and seasonal readiness forums.\n, • Gather and represent airline views effectively, recognising differences between individual airlines while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Support airlines and ground handlers during incidents and disruption, helping ensure effective communication and a swift return to normal operations.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor above-wing performance using KPIs, SLAs, MTIs, ECAC measures, QSM results and other operational indicators.\n, • Use data, operational observation and airline feedback to identify performance gaps, risks and improvement opportunities.\n, • Challenge performance where reporting does not reflect the operational reality experienced by airlines and passengers.\n, • Work with Heathrow and service providers to develop measurable and deliverable improvement plans.\n, • Hold stakeholders and service providers to account against agreed standards and service obligations.\n, • Ensure lessons from incidents, trials and major operational events are captured and translated into practical improvements.\n\n \n PRM and passenger assistance \n \n\n • Act as the AOC operational lead on PRM and passenger assistance matters.\n, • Represent airline interests with Heathrow, PRM providers, the CAA and other stakeholders.\n, • Monitor service delivery against relevant ECAC, CAA and contractual expectations.\n, • Challenge poor performance, weak root-cause analysis or inadequate improvement plans.\n, • Improve visibility of PRM performance, operational readiness, data and passenger impacts.\n, • Support improvements to the end-to-end passenger assistance journey across arrivals, departures and connections.\n\n \n Security, immigration and passenger flow \n \n\n • Lead AOC engagement on above-wing security and border matters.\n, • Work with Heathrow Security, UK Border Force and airlines to understand and address operational impacts.\n, • Monitor passenger processing performance across security, transfer security, immigration and border control.\n, • Ensure proposed changes properly consider airline impacts, passenger experience, capacity and operational risk.\n, • Support the airline community in responding to changes in government, security and border requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure above-wing impacts are properly considered in weather disruption, IT failures, security incidents, evacuations, Border Force disruption, industrial action, terminal congestion and infrastructure works.\n, • Challenge Heathrow and other stakeholders to provide clear, actionable risk information and contingency arrangements.\n, • Support incident reviews, lessons learned and improvement activity.\n, • Ensure airlines receive timely and practical communications during operational disruption.\n\n \n Operational change and projects \n \n\n • Provide operational input into projects and change programmes affecting above-wing operations.\n, • Assess passenger and airline impacts of proposed capital and transformation programmes.\n, • Ensure airline views are considered in project design, trials, implementation and post-implementation review.\n, • Support operational readiness for security transformation, passenger automation, common-use systems, digital passenger journeys, PRM systems, terminal redevelopment and immigration infrastructure.\n, • Challenge proposals where operational impacts are unclear, benefits are not demonstrated or value for money is questionable.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Ensure communications focus on what airlines need to know, the required action and the expected operational impact.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of passenger-facing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of passenger-facing airport and terminal processes.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in performance management, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience.\n, • Experience representing airline community interests or working across multiple airlines.\n, • Experience in above-wing operations, terminal operations, PRM/passenger assistance, security, immigration or airport IT/automation.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Understanding of CAA expectations, airport regulatory frameworks and passenger service measures.\n, • Experience of operational readiness, system implementation, automation or passenger process transformation.\n, • Familiarity with common-use systems, PRM systems or airport community communication platforms.\n\n \n What success looks like \n \n You will strengthen the airline community’s voice on above-wing matters and improve the quality of engagement between airlines, Heathrow and service providers. \n \n Success will include: \n \n\n • Earlier identification and resolution of operational risks.\n, • Improved above-wing performance, resilience and passenger experience.\n, • Stronger PRM and passenger assistance oversight.\n, • More effective airline representation in operational forums and change programmes.\n, • Better quality performance reporting, escalation and improvement plans.\n, • Stronger communication with airlines during disruption and operational change.\n, • Practical, collaborative solutions to operational challenges.\n, • Trusted relationships across airlines, Heathrow and the wider airport community.\n\n \n Benefits: \n \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n\n Further benefit details to be confirmed. \n \n Application details: \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

The job holder is an HR professional responsible for onboarding, offboarding, company culture, employee engagement. The role entails taking a strategic approach to internal communications and assisting to design, develop and execute the HR strategy, which ultimately supports a healthy workplace for employees’ growth and performance, in alignment with the corporate’s business objectives. \n \n Employee Engagement: \n\n • Support the engagement plan to attract and retain valuable employees, explore creative ideas and implement suitable initiatives to support employee engagement.\n, • Identify opportunities and develop an employee recognition programme.\n, • Lead the development and execution of employee engagement programs and foster the company’s culture ensuring all initiatives/activities are promoted and delivered.\n, • Develop, evaluate and execute internal communication plans to ensure the vision, values, initiatives, and organizational information are communicated regularly and effectively.\n, • Organise employee engagement events including birthday parties, special events, and team-building events.\n, • Define, structure and maintain an attractive and positive employer brand and help to design, develop and in line with the company’s diversity initiatives.\n, • Coordinate activities to create a quarterly HR newsletter as a medium to promote a positive company culture.\n\n Onboarding: \n\n • Create a system design to streamline and automate the onboarding process where possible.\n, • Organise pre-onboarding preparation in line with the company’s process and SLA providers.\n, • Enhance the new employees’ onboarding experience through welcoming communication.\n, • Performs the administration activities related to the start of the employee.\n, • Deliver the welcome session and monitor new employees’ induction training.\n\n \n Offboarding: \n\n • Communicate with the leaver’s manager to confirm their request.\n, • Organise and monitor the process, trigger relevant tasks to offboarding SLA providers, and complete the leaver’s resignation process on the OA system.\n, • Prepare relevant exit correspondence with the departing employee, attend exit interview and produce meeting minutes.\n, • Produce departing employee analysis report on a quarterly basis.\n\n HR Administration \n\n • Issuing relevant company reference and verification letters; and respond to reference checks for departed employees.\n, • Make purchases for office events and raise POs accordingly.\n, • Carry out other duties assigned by the line manager.\n\n \n Skills and Experience: \n\n • 2-4 years in HR, People Operations or similar people-focused role\n, • Good analytical skills.\n, • Good communication skills and interpersonal skills.\n, • Fluent both in written and spoken English.\n, • Proficient in written and spoken Chinese is preferred\n\n

About us Treasury Wine Estates (TWE) is one of the world’s largest wine companies, and we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE, we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched and joyful communities.At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people. To learn more about our purpose and our renowned portfolio of global brands, click here. About the roleSupport the implementation of the UK/Nordics Supply strategic plan and ongoing management and consolidation of the UK/Nordics Supply finance results.To provide comprehensive strategic and commercial finance support to the Supply and wider Finance team, to ensure delivery of agreed plans and targets.Support the implementation Supply initiatives including NPD, Cost saving Initiatives and Product strategy. Support the completion of the month end close process, and ongoing reconciliation of account balances covering P&L, Balance Sheet and CashflowsWorking with Transactional Business Services (TBS) to ensure a high standard of control and financial rigour exists across the systems, reporting and reconciliations, contributing to a successful external auditPromote governance, establish appropriate internal controls that underpin key outputs around reporting, planning, costing and balance sheet reconciliations. Support the Senior Supply Finance Manager with UK/Nordics Financial Budgets, Forecasts and Capital Expenditure and subsequent input into Group Reporting systems, HFM & PPM. Contribute to the preparation of product standard costs (annual). Run financial modelling for UK/Nordics Supply strategic plan including new strategic initiatives as well as providing ongoing support to the Supply team with ad hoc analysis. Support the Regional NPD process from a COGS perspective, by providing detailed costing. Support the Senior Supply Finance Manager with the management of the Product Strategy model that supports strategic decision making about product design, product deletion and product returns, including ROCE analysis. About youDegree-qualified accountant with CIMA / ACCA / ACA / equivalent At least 5 years experience in Finance control/Commercial/Supply finance functions, ideally within FMCG organisationsStrong analytical, planning and project management skillsProven influencing skillsDemonstrated business acumenHighly developed written and verbal communications skillsWhy you’ll love it here: Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE. We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.Enjoy the world’s most desirable wines through our generous employee product allowance Plus, you’ll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here. It takes all varietals! At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products. All qualified applicants will be considered for employment regardless of age, race, colour, religion, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number. How to apply We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today. Full timePosting Date: 2026-08-07

Business Support Executive Feltham, Ashford| £36,000 per annum | Monday–Friday 42.5 hours per week | Office Based A leading business is looking for a Business Support Executive to join its team. This is a fantastic opportunity for an experienced business support, executive assistant or operations professional who enjoys keeping things moving, solving problems and making sure the detail is taken care of. Working closely with the Country Manager, Business Operations Manager and wider UK team, the successful candidate will play a key role in supporting the smooth running of the business. What’s in it for the successful candidate? £36,000 per annum Monday–Friday, 42.5 hours per week 1 hour paid lunch each day Office based in Feltham, Ashford 22 days’ holiday + 8 bank holidays, increasing to 26 days with service Pension Free on-site parking Employee Assistance Programme Free tea & coffeeThe role This is a varied position with plenty of responsibility. The successful candidate will provide high-level administrative and operational support while acting as a central point of contact across the business. Responsibilities will include: Supporting the Country Manager and Business Operations Manager with day-to-day administration Managing calendars, meetings, travel and logistics Preparing presentations, reports, meeting agendas, minutes and action trackers Supporting leadership meetings and strategic projects Coordinating operational activities and business improvement initiatives Booking travel and accommodation for field technicians Monitoring KPIs and producing regular management reports Supporting budgeting, forecasting and performance tracking Coordinating customer visits, meetings, catering and travel arrangements Supporting customer and supplier administration Assisting with purchase orders, invoices, expenses and budget monitoring Maintaining compliance, governance and operational documentation Supporting audits and corrective action tracking Producing weekly, monthly and ad hoc reports Supporting onboarding, internal communications, meetings and company events Coordinating office supplies and facilities requirements Providing general project and administrative support wherever neededWhat are they looking for? The ideal candidate will have at least three years' experience within a business support, executive assistant, operations support or similar role, ideally with experience supporting senior managers or business leaders. They will need to be: Highly organised with excellent time-management skills Flexibility for UK travel Confident managing multiple priorities and deadlines A strong communicator with a professional approach Highly proficient in Microsoft Office, particularly Excel, Teams, PowerPoint, Outlook and Word Experienced in producing reports and presentations Commercially aware with an eye for cost-saving opportunities Accurate, detail-focused and comfortable handling confidential information Confident working independently and taking ownership Comfortable communicating with customers, suppliers and internal stakeholdersFirst Aid and/or Fire Warden experience would be advantageous, but is not essential. Ready to make an impact? Apply today to discuss further with Gabriella Saunders at ACS Staffing Solutions

Location: Hybrid / Ealing (113 Uxbridge Road, Ealing, W5 5TL) DBS Level: Basic DBS About A2Dominion We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Role Overview Strengthen the People Support team's capability to deliver consistent, high-quality advice to managers, bridging the gap between transactional support and People Adviser services. Design and implement scalable guidance, knowledge frameworks and self-service tools to enable the team to confidently handle more complex (non-ER) queries and support informed manager decision-making. Drawing on significant experience providing Tier 1 and Tier 2 HR advice, the postholder will translate policies, procedures and employment legislation into practical guidance, knowledge resources and self-service solutions that improve manager capability and support consistent advice delivery. This role is critical in evolving the People Support function into a more advisory, insight-led service, improving the manager experience while reducing unnecessary escalation to the Business Partnering team through increased first and second-line resolution capability. Key responsibilities • Strengthen the People Support team’s capability to deliver consistent, high-quality advice, acting as an escalation point for complex queries and supporting a clear advice model with defined service boundaries and escalation pathways., • Develop and maintain accessible guidance and tools (e.g. SOPs, templates, decision trees, manager toolkits, knowledge articles and workflow guidance), translating policies into practical, up-to-date resources aligned with legislation and organisational practice, while creating digital knowledge content and AI-ready resources to support self-service channels and improve access to HR guidance in conjunction with IT team., • Ensure consistent, high-quality advice delivery through quality standards, QA activity and use of data insights to identify risks, capability gaps and opportunities for improvement., • Build team capability through training, coaching and targeted development to enhance confidence and expertise., • Enable manager self-service by developing effective tools and guidance, promoting digital solutions (e.g. Copilot, ServiceNow) and reducing reliance on manual support. Continuously improve self-service resources to ensure managers can easily access accurate HR guidance, processes and documentation., • Collaborate with Business Partners and People Services to align on policy interpretation and provide feedback to drive continuous improvement., • Ensure governance, risk and compliance by aligning advice with policy and legislation, supporting early escalation of risks, and maintaining robust documentation and audit readiness., • Partner with Digital, Internal Communications and People teams to improve how HR information is structured, accessed and consumed through self-service and AI-enabled solutions, supporting the implementation and continuous improvement of digital HR tools, including Copilot-enabled and AI-driven resources. About you • CIPD Level 5 (or equivalent experience), • Significant experience providing Tier 1 and Tier 2 HR advice to managers and employees within a shared services, advisory, operations or business partnering environment., • Experience supporting digital transformation, service improvement or process redesign initiatives within an HR or People function., • Strong working knowledge of People policies, procedures and UK employment legislation, with demonstrable experience applying these in a Tier 1 and Tier 2 HR advisory environment., • Experience of coaching, training or upskilling colleagues to build capability, • Strong communication skills, with the ability to simplify complex information for different audiences, • Ability to review query trends or data to identify risks and improvement opportunities, • Experience designing, developing and maintaining HR knowledge content and guidance frameworks, including SOPs, knowledge articles, decision trees, manager guidance and self-service resources., • Strong understanding of employment legislation, policy application and risk management within a non-complex employee relations and advisory environment., • Experience implementing, enhancing or administering digital HR solutions, knowledge management systems or self-service tools (e.g. ServiceNow, SAP SuccessFactors, Microsoft Copilot or equivalent technologies). Desirable • CIPD Level 7 (or working towards), • Experience of working in a high-volume, service-led People/HR environment, • Experience of quality assurance, audit, or service improvement within a People/HR function, • Experience developing AI-enabled knowledge content, chatbot solutions or Copilot-based self-service resources., • Experience working closely with HR Business Partners to develop manager capability and reduce escalation of routine advisory queries., • Experience of developing or managing HR knowledge bases, intranet content, service portals or manager self-service platforms. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: 25 days’ holiday (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity & Inclusion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers

We are recruiting for a HR Manager with experience of Facilities. The location of this role can be either Heathrow or Manchester. 60 staff located at Heathrow and staff across several other UK locations Must have 5 - 10 years experience of HR, ideally CIPD level 7 Outline of the role: This role supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Duties Include: Well-structured HR processes covering onboarding, employee relations, and compliance & following employment policies. Recruitment and staff retention is key, coupled with succession planning for the departments. High employee engagement and clear communication across the business Strong experience in IT / System savvy Safe, efficient, and well-managed office and warehouse facilities, covering health & Safety. Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff. Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights Must have: CIPD Qualifications -Min 5-10 years’ experience in HR role in UK employment law & HR best practice. Experience managing facilities, suppliers, or office operations Must have very strong IT skills/ system Savvy Strong English verbal and written communication skill

Job description: The Distribution Centre (DC) Administrator is responsible for coordinating inbound shipments, maintaining supplier communications, processing retail and direct orders, and ensuring all operational documentation meets compliance requirements. The role supports the efficient flow of goods through the Distribution Centre by managing delivery bookings, tracking inbound shipments, maintaining accurate records, and ensuring adherence to company and customer standards. Key Responsibilities Supplier Documentation Management Request packing lists, commercial invoices, and compliance documentation from suppliers prior to shipment dispatch Review and validate documentation to ensure accuracy of SKU information, quantities, carton details, and product classifications Maintain accurate electronic filing of all supplier documentation within shared company systems, organised by supplier, purchase order, and delivery date Ensure all documentation is complete and available before goods arrive at the Distribution Centre Inbound Deliveries & Booking Administration Coordinate delivery slot bookings with warehouse operations in advance Confirm delivery requests with suppliers and issue booking references Update ERP system and inbound shipment tracker with delivery schedules, ETAs, and booking information Monitor booking confirmations and investigate delayed or unconfirmed deliveries Escalate potential service disruptions to management where appropriate Third-Party Logistics (3PL) & Carrier Coordination Provide pre-alert notifications to logistics providers, including carton manifests, ETAs, purchase order references, and supporting documentation Track inbound shipment progress and proactively obtain updates on delayed deliveries Ensure logistics partners receive all mandatory shipping, import, and export documentation Monitor service level agreement (SLA) performance and escalate recurring operational issues Act as a key liaison between suppliers, carriers, and warehouse teams to ensure effective communication Retail & Direct Order Administration Process customer orders in line with retailer and business-specific requirements Verify order details, including SKU information, quantities, pack sizes, and pallet configurations Manage order amendments, cancellations, and customer requests in a timely manner Support the accurate and efficient fulfilment of orders through effective administration Compliance & Documentation Control Validate product labelling, barcode information, carton markings, and shipping documentation against company and customer standards Identify and escalate non-compliant deliveries or documentation issues to the Inventory Manager Maintain audit-ready compliance records for suppliers, customers, and inbound shipments Ensure all operational documentation complies with internal procedures and regulatory requirements Support internal and external audits as required Skills & Experience Essential Previous experience in a warehouse, distribution centre, logistics, or supply chain administration role Strong administrative and organisational skills Experience using ERP, WMS, or MRP systems Proficiency in Microsoft Office, particularly Excel Excellent attention to detail and data accuracy Strong communication and stakeholder management skills Ability to prioritise workload in a fast-paced operational environment Desirable Experience working with third-party logistics providers (3PLs) Knowledge of import/export documentation and supply chain compliance requirements Experience within retail, beauty, or e-commerce distribution environments Understanding of inventory control processes and warehouse operations Experience using Navision, LEA REPLY WMS Key Competencies Attention to Detail Planning and Organisation Communication Skills Problem Solving Customer Focus Accountability Teamwork & Collaboration Continuous Improvement If interested, please apply through CV Library with your CV

Senior Environmental & Sustainability Advisor About The Role We are looking for a site-based Senior Environmental & Sustainability Advisor to join our construction team on the Heathrow Project. You will support the Environmental & Sustainability Manager and Construction Team in ensuring environmental and sustainability requirements are effectively implemented across the project. You will help deliver the client’s carbon, environmental and sustainability requirements, supporting their implementation and monitoring site activities to ensure effective environmental controls are in place. You will also work with the design team to confirm that carbon reduction opportunities are considered and that designs comply with environmental standards. Location: Heathrow Airport Key Accountabilities • Contribute to the achievement of environmental and sustainability objectives in line with Ferrovial Construction UK policies, procedures and project requirements., • Assist in the preparation, implementation and review of environmental management documentation, including Environmental Management Plans, Site Waste Management Plans and Dewatering Management Plans., • Build strong relationships with project teams, supply chain partners and stakeholders, maintaining a visible presence on site through regular visits and engagement with construction activities., • Develop and deliver environmental briefings, communications and awareness initiatives, providing advice on environmental requirements, best practice and innovative solutions to support project delivery., • Collaborate with designers, project teams and supply chain partners to identify and implement carbon reduction and sustainability opportunities throughout the project lifecycle, from concept design through to construction., • Monitor environmental compliance across site activities and documentation, supporting audits, inspections and assurance activities to ensure adherence to project requirements, Ferrovial standards and relevant legislation., • Assist in the preparation of environmental and sustainability performance reports for senior project stakeholders., • Support the development and management of environmental performance monitoring systems and tools, including SmartWaste and internal reporting platforms., • Assist with environmental incident investigations, ensuring thorough evidence gathering, root cause analysis and the effective close-out of corrective actions., • Support the Project Environmental Manager in delivering environmental assurance, investigations and continuous improvement initiatives across the project., • Provide guidance and mentoring to junior team members, including graduates and early career professionals., • Ensure client and stakeholder environmental requirements are effectively communicated, understood and embedded throughout project delivery., • Promote and uphold Ferrovial Construction UK's Vision, Values and sustainability commitments, taking ownership of assigned responsibilities and delivering work to a high standard. Skills & Competencies • Strong experience in an environmental and sustainability role within the construction, infrastructure or major projects sector., • Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels., • Strong analytical, problem-solving and decision-making skills., • Proven ability to build and maintain effective working relationships across multidisciplinary teams and supply chain partners., • Strong organisational skills, with the ability to manage competing priorities and meet project deadlines., • A proactive and self-motivated approach, with the ability to work independently and take ownership of responsibilities., • Good commercial awareness and an understanding of environmental and sustainability challenges within the construction industry., • Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint and Outlook. Personal Attributes • Highly motivated with a positive and professional attitude., • Resilient and adaptable, with the ability to perform effectively in a fast-paced project environment., • Results-focused and committed to delivering high standards of performance., • Collaborative team player with strong interpersonal skills. Desirable -Membership of ISEP (or working towards membership) or a related professional body. -Knowledge of environmental legislation, regulations and industry best practice. -Familiarity with circular economy principles and resource efficiency initiatives. -Experience using carbon assessment and reporting tools. -Experience in contaminated land assessment and management. -CSCS Card. *Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties. Seize the challenge. Move the world together! Innovative, creative, respectful, and diverse are some of the ways we describe ourselves. We are motivated by challenges, and we collaborate across our business units to move the world together. Your journey to a fulfilling career starts here

Digital Marketing Manager - National Charity Full time. Permanent Salary: £45,000 to £47,000 per annum Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility. About the role Missing People’s award-winning Marketing & Communications Team is known for punching above its weight. You will play a key role in leading our digital marketing communications activity, helping to develop integrated marketing strategies that align with the organisation’s strategic goals, grow brand awareness, drive people down the marketing funnel and create engaging audience-led content across all channels, that ensure strong growth and retention of our service users and supporters. You will have a huge impact on missing people and their loved ones, creating awareness of our multiple services for children, young people, adults and their families. Your strategy will bring a growing number of people to engage with the cause and develop our websites as a ‘one stop shop’ for information, support and giving. We have a wide range of audiences for our digital marketing including missing people, the police, professionals, supporters and families. You will have the opportunity to collaborate with outstanding external agencies on innovative campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise. You will use your experience running digital campaigns, managing websites, creating engaging content and delivering analytical reports, to support teams across the charity with their communications and marketing needs. About you You will need: Significant experience of managing and leading digital growth, such as retention and acquisition, working across a range of digital disciplines e.g. web, mobile, social media, email campaigns, SEO, Paid Ads; Significant experience of management of websites, SEO and content programmes; Experience of developing marketing strategies, plans and budget setting and maangement; Experience of confidently and collaboratively managing a range of internal colleagues and external contacts and stakeholders; Experience of line management. Developing effective customer journeys and optimisation of key marketing channels to increase conversion and improve customer experience Managing social media channels (Facebook, Twitter, Instagram, LinkedIn, YouTube) and developing engaging content; Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues and other stakeholders; Exceptional ability to create and tailor content to different audiences and platforms with an understanding of optimising content; Excellent analytical skills to allow test and learn approach and ability to interpret and apply analytics and audience insight; Legal right to work in the UK. What you will get in return You will have the opportunity to collaborate with outstanding external agencies on innovative digital campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise. Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles. You will find plenty of scope for further personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. About Missing People Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change Find out more and apply If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager. To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application. Closing date: 23:59 02/09/2026. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible. Interviews: 7th or 8th September 2026 You may have experience in the following: Digital Marketing Manager, Head of Digital Marketing, Digital Communications Manager, Marketing Communications Manager, Digital Marketing & Content Manager, Digital Campaigns Manager, Digital Marketing Lead, Online Marketing Manager, Brand and Digital Marketing Manager, Digital Growth Manager, Charity Marketing Manager, Web and Digital Content Manager, etc

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