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At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector. \n Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. \n As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. \n Responsibilities: \n\n • Log, triage and manage all service calls using Agilico’s digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status.\n, • Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management.\n, • Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes.\n, • Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures.\n, • Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities.\n, • Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met.\n, • Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools.\n, • Good understanding of IT\n, • Hands on person\n, • Troubleshooting/problem solver\n, • Opportunities to progress and grow your career\n, • 23 days holiday plus bank holidays, rising to 28 days after 5 years\n, • Stakeholder pension scheme & death in service benefit\n, • Agile Perks reward platform offering discounts and great deals\n, • Healthcare cash plan covering everyday expenses such as opticians, dentist etc\n, • Cycle to work scheme\n, • Volunteer days\n, • Referral bonuses if you nominate a friend or a new customer\n, • Employee Assistance Programme – free advice on relationships, mental health and financial planning and more.\n

A Plant Equipment Field Service Engineer provides on-site technical support, servicing, and repair for plant machinery and heavy equipment. The role involves diagnosing faults, performing maintenance, installing components, and ensuring equipment operates safely and efficiently at customer locations. Key Responsibilities Perform diagnostics, maintenance, and repairs on plant equipment such as excavators, loaders, telehandlers, and forklifts. Travel to customer sites to carry out breakdown repairs and servicing. Conduct preventive maintenance inspections and scheduled servicing. Diagnose hydraulic, electrical, mechanical, and engine faults. Replace or repair faulty components including pumps, cylinders, sensors, and control systems. Use diagnostic tools and service software to identify issues. Complete service reports, job sheets, and maintenance records. Ensure all work complies with health and safety regulations. Communicate with customers regarding equipment condition, repairs, and recommendations. Maintain service vehicles, tools, and spare parts inventory. Typical Equipment Worked On Excavators Bulldozers Dumpers Telehandlers Forklifts Cranes Generators and compressors Often from brands such as Caterpillar, JCB, Komatsu, and Volvo Construction Equipment