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  • Assistant Manager
    Assistant Manager
    4 days ago
    £40000 yearly
    Full-time
    London

    Assistant Manager - Award Winning Pub, Bar and Restaurant Group - Quality - London Welcome to London's biggest independent pub company. Urban Pubs & Bars was founded in 2014 by Nick Pring and Malcolm Heap and has since expanded to an estate of over 67 pubs, bars and restaurants across London. ‍ Our ethos focuses on acquiring the best sites in the right locations and recruiting exceptional talent who are as passionate about food and drink as we are. Establishing the right offer and investing in the right areas is key, whilst devoting time and attention to the team that operates those sites is a major part of that investment. In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, Urban once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023 and most recently won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026 In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for. ‍ Our teams play a pivotal role in creating an eclectic mix of unique establishments all with a friendly atmosphere, delicious food and great service all at the heart of what we value. Ensuring each site’s valued position within its local community. Urban Pubs, Bars and Restaurants are currently recruiting for a talented and ambitious Assistant Manager with personality & charisma for our expanding group. With an eclectic mix of properties and new openings to suit your personality and style, this really is an exciting time to join a people focused and progressive operations led business. From mid-morning coffees to late-night cocktails, The Ferndale is a proper local pub made for every moment. With fantastic pizzas, select wines, beers and more, it's perfect for dinners, celebrations, and stylish get-togethers. The Role • As Assistant Manager you will support the General Manager in all aspects of running the venue as if it were your own business., • Be business savvy and demonstrate great commercial understanding., • Your team will look up to you, it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction., • This role would also suit an aspiring Supervisor looking for their first Assistant Manager position as you will be given the opportunity to train, personally develop and progress your career as the company continues to grow. What we looking for: • "Wear your heart on your sleave", take ownership, be bold and run the business as if it's your own, • Be cool, calm and collected, manage pressure with ease, nothing can phase you, • You’re not precious. We leave our egos at the door and help get sh*t done, • Must have minimum 1 years’ experience as a manager depending on the property being looked at, • Solid communication and organisational skills, be approachable, • Superb customer & floor service skills, • An entrepreneurial flare, • Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun What's in it for me: • A competitive salary & bonus scheme, • Training and development, • Career progression and promotion opportunities with regular new openings around the corner, • Get out and about, you automatically get 30% discount across all our pubs, bars and restaurants, • The opportunity to make strategic decisions within your business – take ownership and Be Fearless, • Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere, • 28 days holiday, • Employee Assistance Programme (EAP), • Good people know good people - an awesome referral scheme up to £1000 !, • Birthdays are for celebrating, so have the day off on us, • Cycle to work scheme *Interested in hearing more*, get in touch so we can arrange to meet up and show you around.

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  • General Manager
    General Manager
    1 month ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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  • Delivery Driver
    Delivery Driver
    2 months ago
    £35000–£37000 yearly
    Part-time
    Nine Elms, London

    Description Job Advert – Delivery Driver Weekend and Night Work Essential Job title: Van Delivery Driver • Salary: £35,000 – £37,000 per annum, • Terms: Initial 3-month probation with a performance-based pay rise Hours: 45 per week Benefits: 24/7 access to our Employee Assistance Programme - Health Assured 75% discount on food and drink on shift 30% discount off shift ------------------------------------------------------------------------------------------------------------------- The Opportunity: We have an exciting opportunity available for a new Van Driver to join our business! Here at L’ETO Group, we take great pride in our internal development. Most of our leaders have developed into their roles with us. This is a key part of what we are about. Due to business growth, we have an exciting opportunity for you to join our business and help us achieve greatness. Who are L’ETO Group I hear you ask? L’ETO Group is a renowned brand known for delivering exceptional culinary experiences through our chain of cafes and restaurants. We pride ourselves on offering high-quality products and creating memorable experiences for our customers. Our commitment to excellence and innovation has positioned us as a leader in the food and beverage industry. Starting as a bright café in Soho, London, L’ETO has transformed into an all-day dining restaurant with 40 branches in 7 countries including the UK, UAE, Saudi Arabia, Oman, Kuwait, Qatar and Jordan. We have 6 essential focuses to our business that we live and breathe every day: • Unique Product - We believe in our product. It is unique and ideal for our customer base. We pride ourselves in having unique teams too, where everyone is welcome and given opportunity to grow with us, • Open Communication - We believe in being open and honest when we communicate. We avoid politics where possible and are always open to feedback from our teams, • Continuous Learning - Every day is a school day! We believe in continuously learning from each other and from our experiences, • Opportunities to Grow - We are a growing business! This gives our teams a great opportunity to grow their career with us, • Multinational Enthusiastic Team - We hire people from all backgrounds and have a very healthy, diverse mixture of people from many different backgrounds. We truly believe this supports better performance and growth as a business, • Financial Wealth - We perform well as a business and we like to invest our profits into our business growth and our teams. There are ample opportunities to earn bonus and TRONC for all roles Now let’s talk about your role… 1. Ability to work Night shift and Morning shift as per Rota including swapping shifts as needed., 2. Collect goods from a manufacturer or warehouse and Distribute to our Branches., 3. Plan the delivery route in the most efficient way and follow rota., 4. Load the vehicle in a way that ensures that the planned route matches the order of deliveries., 5. Contact recipients of the delivery while en-route to ensure their presence., 6. Update the tracking system regularly so that customers know when their items will be delivered., 7. Record daily, weekly mileage as well as fuel usage., 8. Make deliveries, share any associated invoice with recipients and get customers’ signatures., 9. Update delivery records and return undelivered items., 10. Carrying out multi drop deliveries to our customers in a safe and timely manner., 11. Adhering to all legislative requirements., 12. Can lift and carry heavy and Light boxes. You would be required to load your vehicle., 13. Sweep out crates, tidy up packing area and clean out van after deliveries. A full Job Description will be made available to you during the hiring process. Essential Experience: • Have a good knowledge of London Geography, • Are reliable and committed, • Have a clean driving license, no ban or endorsement It would be even better (but not essential) if: • You’ve worked in a food production environment. Experience in delivering bread and pastries, would be an advantage. Does this look like your next opportunity? Apply now! What have you got to lose?

    Immediate start!
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