Service Desk Team Leader
3 days ago
Exeter
IT Support/Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) Great training and certifications on offer! An IT Support/Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) is required by a growing MSP investing heavily in tech and people. This is a hands-on leadership role with a fast-track path to Support Services Manager. You must have: • MSP background with strong Microsoft tech support, • Hands-on with M365, SharePoint, Azure AD/Entra ID, Exchange Online, and Active Directory, • Application support experience, • Proven team leadership (people or technical) As IT Support/Service Desk Team Leader you'll: Lead 5-6 first-line engineers, manage ticket queues, hit SLAs, provide hands-on support, log time, and run regular 1:1s. You will be a point of escalation for team, engage in training and coaching from a technical perspective, and contribute to the KB. You will also be responsible for handling tickets as well. The role is hybrid, and so you will be needed in the office 2-3 days per week. What's on offer: • Opportunity to move into a broader management role, • £500 per certification, • Exposure to AI, Unified Comms, M365, • Progress into 2nd line leadership