Buscar empleo: 102 ofertas de trabajo de it customer service en Borehamwood (agosto 2025)

Studio Manager Role – Job Description Location: Bushey/Watford, London Hours: 5 days a week (Wednesday – Sunday) Salary: Competitive, based on experience About us Circular Threads is the UK’s first curated marketplace for preloved South Asian fashion, dedicated to promoting sustainability and community within the fashion industry. We are looking for a motivated and organised Studio Manager to oversee our studio operations and lead customer appointments. Role Overview The Studio Manager will be responsible for managing day to day operations of our studio including inventory management, customer appointments, seller management and event preparation. This role is crucial in ensuring the studio and inventory is managed smoothly while maintaining excellent customer service across the business. Key Responsibilities The Studio Manager role will lead all aspects of the studio and will have responsibilities (including but not exclusive to): Customer Management & Sales: • Managing our WhatsApp business / customer support management, • Stock Management: Responsible for using the valuations calculator, approving and rejecting items based on popularity, previous sales history and availability, • Appointment coordination: Lead appointments with potential buyers, ensuring a welcoming and informative experience, in-depth knowledge of outfits is required, • Taking appointments & facilitating sales, • Improving shopping experience through customer feedback and service enhancement Seller Management: • Manage seller forms (Standard / VIP applications and processing), • Managing issues with sellers (e.g. faulty items, disputes, quality concerns), • Manage VIP 8 week process – measurements/drop offs/returns/collections, • Manage boutique partnerships (communication, spreadsheets, pricing, 8-week cycle), • Input into tech team for automating seller form processes Inventory & Database Management: • Manage Airtable and Shopify uploads of new items, • VIP management: Manage incoming and outgoing VIP items by checking quality, authenticity, log, tag and display items in the studio, • Database Management: Maintain and update item status on the main database (Airtable), ensure automated emails are sent to customers, • Stock management (controlling levels and using waitlist functionality), • Inventory management: Oversee studio inventory, merchandise outfits and stock including jewellery and handbag displays, ensure all items are well-organised and displayed effectively Photography & Content: • Photography: Organise and oversee the photography of VIP outfits, • Photographing items with no existing photos, • Social Media: Work alongside content creator to use time in the studio to capture outfits, clips for reels, clients trying outfits in appointments, any new stock and re-promoting existing stock Shipping & Logistics: • Packaging and shipping items using DHL system, • Manage DHL account and shipping operations, • Shipping and returns: Manage the process for items held at the studio, • Managing studio stock – labels, bags, totes, hangers etc., • Studio Operations:, • Merchandising, organising studio space for optimal customer experience, • Event preparation: Prepare and merchandise outfits for events and organise outfits post-event. This also includes stock management for loans / rentals, • Manage Calendly – update schedules if studio is closed or unavailable Technical & Administrative: • Solving tech issues across WhatsApp Business/Seller Forms/Airtable/Shopify, • Reporting: Monitor studio performance and provide feedback on operations, customer experience and inventory to the team, • Tracking KPIs across Sellers/Buyers/Studio performance metrics Events Management of the calendar and scheduling for any events being hosted and provide support and guidance during the events. Key Skills • Previous experience in retail management is not necessary but preferred, • Strong organisational skills with a key attention to detail, • Friendly and approachable to be able to engage with customers and team members, • Sales-oriented with customer service focus, • Comfortable with using technology for inventory management including Airtable, Shopify, WhatsApp Business and DHL systems, • Familiarity with South Asian outfits and cultural fashion, • Interested in fashion and sustainability, • Willingness to adapt to changing needs and expectations of the business and expand the studio’s operations as demand grows, • Enjoys the dynamic and flexible nature of working in a face paced environment, • Problem-solving skills for technical and operational challenges, • Excellent communication skills for managing seller and buyer relationships

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Drainage Engineer – Full-Time We are currently seeking skilled and experienced Drainage Engineers to join our growing team, working across London and the surrounding counties. This is a full-time, field-based role ideal for candidates with a strong background in clearing blockages, high-pressure water jetting, and general drainage maintenance. If you have practical experience in the industry and are confident working independently, we’d love to hear from you. Key Responsibilities: Carry out drainage maintenance and unblocking works using high-pressure water jetting. Install and repair patch lining systems. Conduct diagnostic and tracing tasks within residential and commercial properties. Perform minor excavation works where necessary. Respond to emergency call-outs and be available for weekend standby as required (rotational basis). Maintain clear communication with the office and customers. What We’re Looking For: Proven experience in the drainage industry. Confident in using water jetting equipment and working in confined spaces. Knowledge of patch lining and pipe relining techniques. Familiar with basic excavation practices. Possession of a valid CSCS card (or willingness to obtain it). Full UK manual driving licence with no more than 3 penalty points. Organised, proactive, and reliable with a strong work ethic. Excellent communication and customer service skills. What We Offer: Competitive salary: £35,000–£38,000 per year, depending on experience. Fully equipped company van, uniform, and mobile phone. Continuous training and upskilling opportunities. Company pension scheme. Supportive team environment. Work Schedule: Monday to Friday (10-hour shifts) Opportunity for overtime Weekend and emergency call-out rota (to be discussed) Location: Primarily road-based across London and nearby counties. Occasional visits to our Borehamwood, Edgware office will be required for team meetings or equipment pickup. Requirements: Minimum 2 year of plumbing or drainage experience (essential) Driving Licence (required) CSCS & City & Guilds certifications (preferred but not mandatory)

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