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Operations Manager We have a fantastic opportunity for an experience Operations Manager with a high attention to detail and solid experience of ISO27001 to assist with ISO standards to ensure compliance and prepare for ongoing certification. Strong Process development and improvement experience is essential for this position The Operations Manager is a crucial figure within the organisation. Dealing with stakeholders across the business, the Operations Manager ensures that the organisation runs smoothly, with all aspects of the business being dealt with as efficiently as possible. Location: New Malden, KT3 Hours: Full-time (37.5 hours) Salary: £35,000 - £40,000 + Benefits and 3 Volunteering days per year What does this entail? It requires someone who displays exemplary attention to detail and a drive to deliver but is also empathetic and understands that our business is about our people. This requires the individual to wear multiple hats and juggle competing priorities, all while remaining calm and maintaining a sense of humour. Experience in a fast-paced SME will be hugely beneficial. It is a challenging and rewarding role for someone who is looking to make an impact in a growing business. Key responsibilities • Process development and improvement., • Ensure the project management system reflects the needs of the business and is amended as required., • Assist with ISO standards (9001/14001/27001), ensure compliance and prepare for ongoing certification., • Monitor, manage, and report on company NPS score., • Attend departmental meetings to ensure compliance and address issues., • Update and monitor reports ensuring accuracy and highlighting potential issues., • Monitor and ensure tasks are carried out in a timely manner., • Work with external stakeholders (e,g, clients, lawyers, government agencies) to ensure compliance and pass on actions to internal contacts., • Complete sales operations tasks, • Manage supplier/client documentation and negotiate terms where appropriate., • Monitor inboxes and ensure any actions are delegated to the relevant parties., • Monitor client feedback and ensure the appropriate steps are taken to address issues., • Manage the AdobeSign account to ensure effective use., • Proofreading documents to ensure accuracy., • Manage all aspects of the office (e.g. recycling, office sundries and cleaning)., • Order gifts for clients/colleagues as required.

Vacancy: Performance & Planning Manager We’re pleased to be advertising for a Performance and Planning Manager to support our Operations Team. This is a key role providing analytical insight, performance reporting, and leading timetable planning to ensure efficient service delivery. You’ll work closely with TfL and internal teams to manage changes, engineering works, and performance improvement initiatives. You’ll have the ability to turn complex data into meaningful insights, applying integrity and accuracy across all data processing and outputs to support decision-making at every level of the business. In this role, you will analyse and report on performance data, identifying trends and opportunities for improvement. You’ll produce internal and external performance reports and statistics, while leading the planning process for network routes, timetables, and engineering works. Working closely with TfL, you will manage timetable requirements and service changes, prepare and communicate alterations, and develop publicity materials. Additionally, you’ll provide support to the Control Room during periods of disruption and always ensure compliance with company policies. We’re looking for someone with an eye for detail and the ability to identify trends and patterns in data, supported by excellent IT skills. Experience with intermediate/advanced Microsoft Excel and Access is essential, and knowledge of Power BI will be an advantage. You’ll be confident, articulate, and a strong communicator (both verbal and written), with the interpersonal skills needed to build effective relationships across all levels within TOL and with our client, London Trams. Why Join Us? - You’ll be part of a dynamic team shaping the future of transport services, with the opportunity to work on high-impact projects and engage with key stakeholders. We offer a competitive salary and benefits package, along with the chance to make a real difference in service planning and performance management. Apply now and help us deliver exceptional transport solutions. How to apply: If you feel you can demonstrate that you have the personal qualities and skills for this role, please apply using the careers website.

We are looking for a CRM Manager to join Team OB in our Support Office. You will work with and report to the CRM & Marketing Automation Lead. This is a great role for someone who is looking for their first step up to CRM Manager. This role has no direct reports currently. You will steer the email newsletter strategy, working with the campaign and merch teams to feed into topline campaign plans with historical learnings and performance trends. Also, you will own the automated email roadmap, ensuring the health and optimisation of existing automations and leveraging customer data to identify and develop new flows as well as driving development across other CRM touchpoints. Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … An OB CRM & Email Manager will: • Oversee quality and performance of our email channel, CRM use cases, base health and retention marketing initiatives, with a focus on lifecycle status monitoring, predictive models, and identifying opportunities to improve customer engagement, conversion, and loyalty., • Represent the CRM team across the business, building strong stakeholder relationships, championing initiatives, and identifying cross-functional opportunities., • Ensure smooth running of the email campaign process, a collaborative approach and clear communication between teams to produce timely delivery and high standard of email campaigns., • Review and highlight opportunities to optimise newsletters for engagement and conversion including secondary content, A/B testing, dynamic content and personalisation., • Where necessary, support CRM Executive with email execution, • Manage the automated program strategy, creating multichannel flows, optimising existing automated journeys and identifying opportunities for development and new programs., • Work with the CRM & Marketing Automation Lead, development agencies, and internal design and content teams to strategise, optimise, and evolve CRM channels and touchpoints including transactional emails, sign up points, e-receipts, onsite product recommendations, promo codes, and data collection weblayers and surveys., • Ensure CRM and email channel compliance with data protection regulations, working closely with the external DPO and Head of Compliance to maintain high standards, follow correct processes, and complete necessary documentation., • Data mapping, integration & architecture; collaborate with the CRM & Marketing Automation Lead and technical partners to optimise existing integrations and develop new data streams and technical use cases relating to our CDXP, Bloomreach., • Manage and prioritise CRM technical tasks alongside the CRM & Marketing Automation Lead. Feed into the roadmap and development tracker, address blockers or resource conflicts, and assess ROI and impact of proposed developments., • Scope, ideate, and brief new CRM use cases to internal and external teams, writing clear, objective-led briefs focused on creating smooth, personalised customer journeys., • Lead end-to-end QA testing, • Omnichannel lead generation, customer identification and loyalty use cases support – working closely with our Operations team and Omnichannel taskforce to ensure we maximise the use of our instore POS and e-receipt data, and overseeing any development work needed to create seamless omnichannel experiences, • Evolve our best practice in-line with industry trends and innovations, challenging OB to advance our approach to align with evolving business needs. Including but not limited to Omni-channel opportunities and new channels such as SMS Bonas Benefits: • Generous employee discount up to 50% off all OB products, • Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support, • Flexible holiday – 33 days (including bank holidays) – increasing to 35 days with length of service, • Annual discretionary profit related bonus scheme, • Free membership for our Westfield Health Cash Plan or Private Medical, • Auto-enrolment into our pension plan, • Free access to our onsite gym, • Cycle to work scheme, • Refer a Friend incentive, • Quarterly free lunch, • Enhanced maternity, paternity, adoption and shared parental leave, • Equity, Diversity and Inclusivity Voice network and EDI team, • Mental Health First Aider support, • Education and support through 360L eLearning platform What we look for: • Previous experience with multiple ESPs / CDPs, experience with Bloomreach is beneficial, • Experience within an email marketing and CRM focused or similar role, preferably in a retail or ecommerce environment, • In-depth understanding of CRM best practices with a proven track record of driving uplift in engagement and revenue from deployed use cases and campaigns, • A proactive self-initiator with an action orientated but flexible approach, strong problem-solving skills and ability to thrive in a fast-paced environment, • Excellent communication skills, both written and verbal, • Experience supporting training and upskilling junior team members beneficial, • Highly detail-oriented with strong organisational skills, • Ability to work independently and decision make on owned areas, prioritising tasks accordingly, manage deadlines and communicate timelines, • Strong knowledge of customer data points, compliance best practices and technical principles, • Experience utilising reporting tools - Tableau, GA4 and CDP reporting functionality beneficial Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:

Location: London, United Kingdom Scope: Global Reports to: Global Audit Finance Lead Join a high performing team, explore Unilever organisation and strengthen its risk & control environment. Are you up for it? BACKGROUND Corporate Audit is a diverse, global and forward-looking team that aims to protect what we all care for. We deliver with excellence high quality, insightful and timely reassurance on the key risks that could impact Unilever’s purpose. Our diverse and future-focused team offers a unique opportunity to enhance functional expertise and develop an in-depth understanding of risk management and governance across Unilever. Corporate Audit is recognised as an excellent leadership development and training ground for high potential talents. It provides an unparalleled opportunity to understand risk and risk mitigation, deepen functional skills, build cross functional experience, and gain an exposure to a broad selection of Unilever’s business across business groups, business units, countries, business operations and functions. You will develop broad leadership skills, stakeholder management skills, influencing skills & communication skills and better understanding of Unilever’s Corporate Governance. The audits are conducted remotely and on-site, engaging with over 100 locations annually. Generally, we work in 5-week sprints throughout the year, with opportunity to lead a different, often cross-functional team in each sprint. The entire team consists of 38 team members, mostly experienced functional experts with 10+ years of experience. Corporate Audit has team members from Finance, IT, Supply Chain, Marketing, Sales & HR. We do not have lifetime Auditors in Corporate Audit; candidates stay in Audit roles for a limited time, after which they progress to other roles within the organisation, fully leveraging the steep learning curve in Corporate Audit. Key Accountabilities In this role you will be part of a multi-functional and multi-cultural team auditing business groups, business units, countries, business operations and functions. The Audit Manager will: • Auditing: deliver high-quality audits by evaluating the design and operational effectiveness of controls across multiple functional areas and business units., • Finance Knowledge Network: Liaising with Centres of Excellence (content/process owners) on audit findings, discussing root causes. identifying good practices/functional issues/developments, capability building and internal & external benchmarking. Bring an in-depth knowledge of finance processes and practices to the audit teams., • Strategic Priorities and Initiatives: deliver workplan and strategic initiatives in line with the priorities of Corporate Audit to ensure that the function is on par with the developments in the audit industry., • Self and Team Development: develop, commit to and action a future fit self-development plan, proactively contribute to the development of others in the team. Skills And Experience Requirements • Unquestionable ethics and integrity with an awareness of expectations for Corporate Audit., • Strong analytical skills with ability to synthesize large amounts of data into clear, concise findings., • Clarity of thinking – ability to see the bigger picture, whilst interested to dive into details and articulate the findings, • Problem-solving skills, ability to make reliable and objective judgments and conclusions., • Strategic Influencing – ability to influence across all levels of the organization and shared Centre of Excellence, • Strong communication and presentation skills. Fluent spoken and written English is required., • Strong Finance skills and good cross functional understanding, • Digitally savvy & results oriented, • Mature self-starter, able to work independently and in teams., • Self-confidence and resilient. LEADERSHIP BEHAVIOURS • Care Deeply We care about how consumers experience our brands, the growth and development of our people, and their impact on the planet. We emphasise the importance of performance and care, moving from ambiguity about success to fairness and transparency. The successful candidate sets high standards for themselves, demonstrates good learning agility and cares for the development of others., • Focus on What Counts We prioritise what truly matters, setting clear and stretching goals. We aim to shift from having everything as a priority to focusing on fewer, bigger things that are delivered to conclusion and are being rewarded. The successful candidate evaluates and prioritise activities/initiative that deliver high impact to the business and function., • Stay Three Steps Ahead We encourage bold and creative thinking to make breakthroughs in performance. We focus on anticipating and staying ahead of consumer needs and external trends, shifting from reacting to leading, shaping, and disrupting the market. The successful candidate understands emerging risks and trends and thinks outside the box as needed to make the right audit recommendations., • Deliver with Excellence The emphasis is on delivering everything with excellence and pace, taking personal ownership, and holding each other accountable. We aim to shift from pride in thinking to pride in execution, developing breakthrough solutions and ensuring the best in reality. The successful candidate is results-oriented generates intensity using data and insights to make decisions and audit recommendations. The person is taking personal responsibility and accountability. KEY RELATIONSHIPS • GCAD, • Centres of Excellence/Process Owners TRAVEL The successful candidate will be required to travel world-wide due to the nature of the role (40-50% travel requirements). Normally three weeks while doing a travel audit (see earlier comment on ‘sprint’ of five weeks) Location In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London. This site will house some employees who currently work in 100 Victoria Embankment in Blackfriars together with colleagues who are currently located in Lever House in Kingston. We are excited to be creating our own Unilever sustainable, agile work environment. The campus is due to be completed in 2026. What We Offer Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here ___. Recruitment Fraud Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate. How is Unilever tackling this? Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. What can I do? If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!

Deputy Centre Manager - Permanent, Croydon, office based £35k-£40k pa Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses. They are seeking a proactive and organised Deputy Centre Manager on a 2-year fixed contract to support the Centre Manager in the smooth running of their busy business centre due to major refurbishment works that are taking place. The successful candidate will play a key role in ensuring the smooth day-to-day running of the centre, minimising disruption to clients and ensuring effective coordination and communication with contractors and customers throughout the project. Your role: • To support/deputise the Centre Manager with day-to-day operations and overall site management., • Ensure robust Health & Safety and Fire Safety procedures are maintained, • To conduct viewings of available workspaces to potential customers, promoting facilities and services., • Manage administration tasks, including the preparation of licence agreements and setting up of new customer accounts., • Deliver excellent reception and customer service duties, including handling enquiries., • To be familiar with the values of the company and at all times behave in a manner that is entirely consistent with these values. Full time: 8.30am – 5.30pm Monday to Friday Holiday: 25 days rising to 28 after qualifying period (plus Bank Holidays) The ideal person - You will have strong administration skills and ideally experience in a business centre or similar environment, or facilities management. Project management would be an advantage however not essential. You will be a strong communicator with a friendly and professional manner. We are looking for a customer-focused candidate that has the ability to build positive relationships. Essential skills • Welcoming and professional personality to engage with customers and colleagues, • Good knowledge of all Microsoft packages, • Good knowledge of IT and able to resolve basic technical issues, • Excellent administration and organisational skills, • Good knowledge of Health & Safety & fire procedures

Area Education Communications and Outreach Manager, South London Salary £40,000-£50,000 plus car allowance £6000, annual bonus and benefits. Location - Hybrid across Croydon, Sutton and Merton Hours - 40 hours per week When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way, to take up an exciting Area Education Communications and Outreach Manager role in our ECO team. Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're a driven, creative communications professional that cares about the environment and would enjoy working on recycling projects and engaging with the community to inspire change, this role will suit you perfectly. It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. The role is based in Croydon, Sutton and Merton, with regular visits to the Kingston and Hammersmith & Fulham sites for internal and client meetings as well as the company's head office in Kings Cross. Veolia employs flexible working, both at home and in the office depending on the needs of the business. What we can offer you: • 25 days of annual leave., • Access to our company pension scheme., • Discounts on everything from groceries to well known retailers., • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to., • 24 hour access to a virtual GP, 365 days a year, for you and family members in your household., • One paid day every year to volunteer and support your community., • Ongoing training and development opportunities, allowing you to reach your full potential What you'll do This is an excellent opportunity for an experienced, creatively driven manager who is passionate about communications and the environment - someone who can demonstrate great leadership and project management, as well as people and budget management skills. The Area Education Communications and Outreach Manager will effectively manage and develop the communication and service development projects for contract and communication budgets for waste and recycling management contracts based in South London. The role reports to the Senior Communications Manager and sits within the regional senior leadership team. You will: • Develop and strategic annual communication plans that meet objectives and are deliverable, measurable, financially viable and agreed by client and contract management structures., • Be responsible for the management of Veolia and client reputation through the delivery of proactive and reactive media and social media engagement in line with processes., • Support and coach contract based officers within their own team to deliver plans and ensure that projects in their own area and across the region are aligned to be impactful and cost-effective., • Mentor Communications and Education Officers and managers, coaching them to improve their project planning, community engagement approach, and support them in achieving their personal goals., • Embed company culture (purpose and values) with own team and wider contract teams where needed. Compliance with all Health and Safety policies and procedures. What are we looking for? Essential : • Previous significant corporate media experience handling press enquiries, • Proven track record of achieving coverage in local and regional publications, • Experience translating content and key messages across multiple channels, • Understanding of social media, social advertising and digital communications, • Effective communication skills with experience in delivering behaviour change, • Experience in community engagement techniques and analysing results, • Strong stakeholder relationship building and customer management experience, • Project development and management experience, • Ability to contribute to and execute strategies supporting company objectives, • People and relationship management skills, • Performance management and effective delegation abilities Desirable : • Industry knowledge of recycling and waste management operations and practices, • Understanding of working with local authorities, • Experience in visual and textual content production across multiple formats, • Advanced understanding of data management and analysis, • Full clean UK driving licence (beneficial due to travel requirements) What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Job Title: Field Service Engineer – London Reports To: Area Service Manager Function: Service Location: London, with possible UK travel as required Are you a skilled engineer looking for an opportunity to showcase your expertise? Join Clarke Energy as a Field Service Engineer, where you’ll ensure the reliability and performance of our gas engines and related plant equipment. Job Purpose To maximize the availability and performance of gas engines and associated systems through expert maintenance, troubleshooting, and fault resolution. This role involves ensuring scheduled maintenance is completed to the highest standards while minimizing downtime and costs for customers. Key Responsibilities: Maintenance and Troubleshooting • Perform scheduled maintenance to ensure equipment reliability and avoid unnecessary part replacements., • Respond promptly to out-of-hours callouts, troubleshooting faults effectively and restoring equipment operation., • Collect, label, and dispatch oil samples to the laboratory in accordance with agreed procedures., • Select and order the correct parts, returning any unused items to minimize waste., • Build and maintain positive relationships with customers by providing professional, responsive support., • Maintain clear communication with the Area Manager, customers, and subcontractors to ensure smooth site operations., • Keep company-provided tools and equipment in excellent condition, ensuring they are clean, well-maintained, and calibrated as required., • Adhere to all health, safety, and environmental standards and regulations at all times. What We’re Looking For: Technical Skills and Knowledge • Strong engineering expertise with a solid understanding of gas engines and related systems., • Electrical and mechanical engineering knowledge., • Gas Safe registered., • Proficient IT skills to document work and support reporting requirements., • Coaching and mentoring abilities. Personal Attributes We’re looking for someone who is: • Trustworthy, professional, and reliable., • Flexible and adaptable to changing demands., • Customer-focused with strong relationship-building skills., • Organized and able to manage workload effectively., • Proactive, taking initiative to ensure tasks are completed efficiently., • Resilient under pressure and committed to quality and improvement. Qualifications and Experience Essential: • A minimum of 5 years’ service engineering experience., • NVQ Level 3 or City and Guilds qualification in Electrical or Mechanical Engineering., • Apprentice-trained engineer., • Gas Safe registration., • Full driving license., • Experience with gas engines. What do you get in return? • Competitive hourly rate with overtime paid at 1.5x basic rate, • Up to 30 min each way, each day travel paid at single time, • On call rota participation with call-out fee, • 25 days holiday plus 8 Bank Holidays, • Opportunity to buy or sell up to 5 days additional holidays per year, • Company pension contribution of 7%, • Company Van provided, • Comprehensive training program on Jenbacher engines and systems, delivered in Liverpool by our dedicated Training team If you’re a skilled and motivated engineer ready to take on a challenging and rewarding role, we’d love to hear from you. Join Clarke Energy and be part of a team dedicated to delivering exceptional service to our customers.

At Toyota Financial Services UK, we set the benchmark for customer service in our industry. Our passion is creating outstanding experiences and delivering positive outcomes at every stage of the customer journey. Our promise is simple: “Customers for Life.” This commitment drives everything we do, ensuring every interaction is exceptional and every customer feels valued. We are now seeking a customer-focused, strategic leader to help us shape the future of service excellence and take our customer experience to the next level. The Role: You’ll take the lead in shaping and driving our customer operations, overseeing both in-house and outsourced teams of around 100 talented professionals. Your remit spans three critical areas: Customer Outcomes (recoveries and collections), Customer Relations (complaints), and Customer Experience (customer services). This is a high-impact role where strategic leadership meets operational excellence—your decisions will directly influence how we deliver exceptional experiences and positive outcomes for every customer. We’re looking for an inspiring leader who can energise and engage teams while driving exceptional results. You’ll bring proven experience in Financial Services, particularly in collections and recoveries, combined with a strong track record of leading strategic transformation and delivering operational excellence. Could this be you? A bit about the Department: The department has 3 distinct operations within it: Customer Experience – in-life customer enquiries / support; Customer Outcomes – collections management activity Customer Relations – complaint management / resolution. The team support our customers through a range of communication channels ranging from telephony, emails and occasional postal communications through to mobile apps, live chat and chat bots. What you'll be doing? • Lead the Customer Services department through a wider customer growth strategy, ensuring all of our customers can access support on a 24/7 basis in line with consumer expectations., • Take ownership and delivery of the resourcing, working practices, systems and controls required to underpin the department and align with our regulatory obligations., • Maintain current and any future Key Performance Indicators across all the business operations within the department including regular reporting., • Build on the existing communication channels to ensure the department can effectively meet the customer demand whilst driving efficient operating practices for the business and drive the customer self-service proposition., • Continuously monitor operational performance and customer expectations, identifying emerging trends and recommending and implementing the appropriate countermeasures to address., • Contributing to the development and implementation of the holistic Toyota UK Customer Experience strategy, in conjunction with other Toyota UK entities., • Responsibility for ensuring that the principals and culture of Consumer Duty are embedded within the team to deliver good customer outcomes., • Take overall responsibility for the performance and management of our outsourced call centre activity, • Management of the Customer Services budget, ensuring all expenditure is approved in accordance with budget and governance structure., • Lead on our close working relationship with the other Toyota UK group business Customer Service leaders attending our group wide Customer Service board meetings., • Management oversight of all external supplier relationships involved in the end-to-end customer experience being delivered within the Customer Services operation. Requirements: Essential: • Financial Services industry background, • Strong knowledge and experience from collections, recoveries, arrears, • Customer focused, a strong emphasis on the customers journey, • Experience working in a highly regulated environment, • A strong understanding and knowledge of Consumer Duty and FCA regulations, • A strong understanding Regulatory Compliance - full landscape, • Strong strategic, transformation and implementation experience, focused on future solutions for the business area Essential Skills & Behaviours: • Outstanding organisational and leadership abilities, • Excellent interpersonal and public speaking skills, • Strong decision making and problem solving ability, • High intellect with the presence and charisma to operate and work with all levels of staff, • Strong analytical skills and financially astute, • High level of ethics and integrity, • Proactive, energetic, pragmatic and driven, • Comfortable in taking personal responsibility and accountability Benefits: • At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:, • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice., • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars, • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)., • Generous annual leave of 25 days which increases with service and holiday purchase option, • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service, • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services, • Employee Assistance Program, • Eye tests, • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy, • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion., • Dress for your day policy to make you feel comfortable at work, • Eco HQ, free parking & restaurant, • Two volunteering days per year, • Reward gateway voucher discounts, • Flexible working scheme and we welcome flexible working conversations at interview, • Regular 121s with your manager, a personal development review (PReview) each quarter, • A wide range of learning & development opportunities including Linked In Learning courses, • £250 contribution towards you learning something new outside of work, • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun! Our Recruitment Process: At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might be able to help are listed below: • Providing a copy of interview questions before the interview, • Organising a time and location that best suits you, • Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis to support you to be your best self.

We’re looking for a highly organised and customer-focused Network Technical Assistant to join our team in Bournemouth and play a pivotal role in supporting the delivery of safe, reliable and high-quality water services. In this fast-paced position, you’ll work closely with field teams, managers and partner organisations to plan work effectively, manage customer contact, and ensure compliance with performance and regulatory requirements. This role requires strong communication, excellent planning skills and the ability to juggle competing priorities while maintaining exceptional customer service standards. What You'll Be Doing: Effectively planning field team workloads in line with SLA requirements and understanding task priorities. Releasing jobs to partners through the system on time and ensuring compliance with financial and technical standards. Creating and updating work orders to support network workstreams. Managing requisitions, goods receipts and procurement activities to ensure materials and equipment are ordered efficiently and in line with company policy. Completing RAR maintenance workflows within agreed timescales. Supporting the Asset & Area Manager with diary management, meeting prioritisation and other administrative duties. Attending meetings as required and recording minutes and actions accurately. Meeting all agreed KPIs and statutory reporting requirements related to network operations administration. Making professional customer calls and recognising the CMEX impact of every interaction. Supporting the network team with resolving customer complaints or unwanted calls. Working collaboratively with other departments to ensure work is completed on time and information is shared appropriately. Planning and coordinating visits for Network teams and tracking jobs through to completion. Offering flexibility to work outside core hours during events, peak periods or customer-impacting situations. What We're Looking For: 5 GCSEs (or equivalent) including Maths, English and a Science subject at Grade C or above. Experience working in a busy office environment, ideally in a service delivery setting. Proven track record of delivering excellent internal and external customer service including handling difficult situations. Strong general IT capability including MS Office with the ability to learn new systems quickly. Ability to interpret and assess numerical/statistical information. Good local knowledge to support effective planning. Ability to multitask, prioritise, and manage multiple rotas. Innovative mindset with a willingness to question existing approaches. Self-motivated, able to work independently, and aware of when to escalate issues appropriately. What's In It For You? Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more! £27,000 - £30,000 a year Closing Date : 11th December 2025 Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge. At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, JustAddWater.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG’s Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You’ll operate across all stages of the buyer journey—using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. • Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each., • Promote ABM adoption internally—acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders., • Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans., • Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership., • Proactively manage program risks and evolving scope—adapting quickly with a solution-oriented mindset., • Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs., • Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch., • Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes., • Serve as a quality gatekeeper—ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program’s impact. • Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue., • Partner with the CX Senior Analyst to build out the client intelligence arm of ABM—translating marketing signals into insights and actions for account teams., • Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we’re using our tools to their fullest potential and creating scalable systems for long-term success. • Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau., • Document scalable processes and best practices to streamline execution and knowledge-sharing across teams., • Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation., • Act as a connector across functions—building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG’s business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG’s Account & Commercial Marketing vision and strategy. You are a… • Strategic thinker with strong problem-solving and storytelling skills., • Confident communicator who builds trust and alignment across diverse stakeholders., • Comfortable shifting between high-level strategy and in-the-weeds execution., • Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS • Bachelor’s degree – degree in marketing or communications preferred, • 5-7 years of experience in B2B marketing managing ABM programs., • Proven track record designing and launching ABM campaigns that influence pipeline and revenue., • Exceptional writing and content development skills—able to bring clarity, creativity, and energy to complex topics., • Experience engaging senior stakeholders and coaching teams through change., • Strong data and analytics orientation—you don’t just report results, you shape the story they tell., • Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG’s Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do *(Please note that is an in-person role and is required to be in the office 5 days a week) * As , you will play a key role in maintaining the operational rhythm of our London hub. You’ll be responsible for the daily upkeep, setup, safety, and support functions that allow our people and space to operate at their best. This role blends hands-on support with a growing level of ownership and independent judgment — proactively addressing issues, keeping systems running, and flagging risks before they escalate. You’ll work closely with the Office Operations Senior Manager & Senior Coordinator to collaborate with vendors, building teams, and office staff to ensure London Canary Wharf remains a high-functioning, safe, and well-cared-for space. • Taking initiative and following through on tasks reliably and independently, • Spotting issues early and taking proactive steps to address them, • Staying organized, especially when managing multiple ongoing responsibilities, • Communicating clearly and respectfully with colleagues, vendors, and building teams, • Maintaining high standards of cleanliness, consistency, and readiness across spaces • Conduct regular walkthroughs to check for maintenance or space issues., • Address or escalate problems related to cleanliness, lighting, temperature, signage, or safety., • Coordinate minor fixes or adjustments in collaboration with building management or vendors., • Monitor and restock kitchen and pantry areas with beverages, snacks, and other supplies., • Maintain inventory of office pantry and supplies essentials (e.g. stationery)., • Receive, log, and distribute inbound mail and packages., • Coordinate outbound courier pickups and prepare items for shipment., • Support the distribution and deactivation of employee and contractor access badges., • Prepare desks and supplies for new joiners as part of onboarding., • Help keep our office running safely and smoothly by supporting everyday readiness activities (first-aid supply checks, ensuring fire exits and walkways are clear, keeping safety signage visible etc.)., • Contribute to our emergency and continuity plans by keeping information up to date and helping coordinate simple preparedness activities., • Act as an extra set of eyes to make sure the space remains welcoming, functional, and secure for everyone. What You'll Bring • 4+ years of experience in office coordination, facilities, hospitality, or a similar setting, • Comfort with moderate physical tasks (e.g., lifting supplies daily, moving tables and chairs frequently, walking the office), • Confidence managing day-to-day routines and solving problems as they arise, • A sense of ownership and commitment to doing things well, • Ability to work independently while contributing to a team, • Proficiency with tools like Microsoft Outlook, Excel, and Slack Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

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