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It service desk jobs in United Kingdom

  • Barista
    Barista
    23 hours ago
    £14 hourly
    Full-time
    London

    About us Maison Gigi is a French family bakery that serves pâtisserie, artisan coffee, breakfast and lunch. Freshly baked every day in-house. Maison Gigi brings tarts and regional sweet and savoury specialities from France. It’s an open-kitchen concept and this family-run business also offer events catering. Summary of the role • Greet and meet guests at the deli desk., • Present our deli and coffee, provide relevant information to our guests (food allergies, portions, various upselling and add-ons)., • Preparing and serving beverages, ranging from simple to elaborate ones., • Inform guests about our specials and any dishes or drinks that we are currently promoting., • Offer hot drinks or deli recommendations upon request., • Up-sell in both deli (pastry and cakes) and beverages., • Take accurate orders., • Taking accurate payments from customers., • Communicate efficiently with the Front of House and managers., • Maintaining inventory and equipment by cleaning and recording any defects., • Check your crockery and area for cleanliness and presentation and report any issues., • Arrange barista and deli settings, maintaining a tidy section., • Keeping the work environment safe, sanitary, and organized., • To respect the Allergen standards laid out by the law and Chez Antoinette standards., • Participate in team briefings and have a keen interest in the daily life of the restaurant., • Follow all relevant Health and Safety regulations and policies., • Provide excellent customer service to guests. Requirements • Previous experience in high paced environment, • Previous barista experience (Espresso machine)

    Immediate start!
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  • Front of House Supervisor
    Front of House Supervisor
    3 days ago
    Full-time
    London

    FRONT OF HOUSE SUPERVISOR – LOCKE LONDON CANARY WHARF We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front of house and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Guest Experience & Service Delivery: Oversee a guest‑first culture, ensuring every guest interaction aligns with our brand personality and service expectations Resolve guest concerns with empathy, urgency, and creativity Maintain high standards of cleanliness, ambience, and arrival experience in the lobby and front of house spaces Front Office Operations: Supervise the daily front of house operations during your shift, ensuring smooth check‑in, check‑out, and guest flow Monitor room availability, special requests, and VIP requirements, escalating where necessary Ensure accurate use of the PMS, payment processes, and guest profiles Work closely with Housekeeping and Maintenance teams to ensure rooms are ready, clean, and up to standard Follow operational SOPs and support the implementation of new procedures Team Support & Leadership: Lead and motivate the front of house team on shift, ensuring everyone is engaged and performing at their best Assist with training new employees and reinforcing brand service expectations Provide real‑time coaching to Front-of-House Assistants to improve service delivery and operational efficiency Support rota planning, shift briefings, and daily task allocation when required Financial & Rooms Performance: Encourage and support the upselling of room categories and hotel services Ensure accurate billing, cash handling, and financial controls at the Front Office desk Help the team meet daily revenue and KPI targets through confident and informed recommendations Systems, Technology & Compliance: Confidently use front of house systems (e.g.: PMS, POS, payment systems) and support team members with troubleshooting Ensure all data protection, health & safety, and security policies are followed Support the implementation of technology that enhances guest experience General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY A natural people-person, with good communication, coaching, and problem‑solving skills Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment Ability to work under pressure and adapt to changing priorities Skilled in leading shift operations for the rooms department and delivering exceptional guest experiences Solid commercial awareness with a desire to maximise room revenue opportunities YOUR PROVEN TRACK Previous experience in a front of house team leader/supervisor role within a lifestyle, boutique, or design‑led hotel is preferred Knowledge of PMS, POS and operational software WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Easy apply
  • Project Area Manager  |  bread&truffle.
    Project Area Manager | bread&truffle.
    2 months ago
    £45000–£50000 yearly
    Part-time
    London

    bread&truffle. is a premium Italian fast-casual brand with nine London locations. We have a strong operations manager and solid foundations - but a backlog of operational work across compliance, store audits, quality control and customer service standards that needs clearing fast. This is a hands-on, field-based role with a strategic dimension - you will be in stores clearing backlogs and fixing what's broken, and you will also help shape the processes and frameworks that prevent the same problems recurring. WHAT THE JOB ACTUALLY LOOKS LIKE – Visit each of our nine London sites and work through outstanding compliance items with store managers on the ground – Drive the backlog to zero across compliance, QC and audits - then hand back to our Operations Manager to maintain – Spot gaps in how we do things and help shape cleaner processes and frameworks so the fixes stick – Work closely with our Operations Manager throughout - this is a support and acceleration role, not a solo mission The job is split roughly 70/30. Seventy percent is execution in the field - in stores, with managers, clearing backlogs. Thirty percent is stepping back and helping us build the structures that make the fixes stick. THE AREAS IN SCOPE – Compliance - we have a master file and an external consultant; we need someone to drive it to completion across all sites – Store audits - visiting stores, scoring against standards, working with managers on what needs fixing – Quality control - product consistency and line standards, checked in person – Customer service - observing service in store and helping managers understand what good looks like WHO YOU ARE – Background as an area manager or multisite ops manager in hospitality - you have personally done store visits, not just managed people who did – Comfortable working through compliance and audit checklists in the field, not just in a spreadsheet – You can shift between doing and thinking - hands dirty in a store one day, helping design a cleaner audit process the next – You get things done without needing to own everything - you can work alongside an existing ops manager without friction – Available for a focused project engagement of 3-6 months, flexible schedule WHAT THIS IS NOT – A permanent role – A remote or desk-based consultancy – A position above our existing Operations Manager - you are working with her, not over her To apply Two or three paragraphs only. Tell us about a time you had to clear a significant operational backlog across multiple sites - what it was, how you approached it, and what you left behind. No CV required at this stage. Applications without this will not be reviewed.

    No experience
    Easy apply
  • Food & Beverage Manager - Locke at Broken Wharf
    Food & Beverage Manager - Locke at Broken Wharf
    5 days ago
    Full-time
    London

    Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. We're looking for a Food & Beverage Manager to join our team in Locke at Broken Wharf in London The role. Are you a natural leader? Calm under pressure, with next-level organisational skills? Do you find satisfaction in creating seamless hospitality and memorable experiences? As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager you’ll make sure guests feel genuinely special – from the moment they book to the moment they leave our F&B spaces IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING: Service Delivery Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs. Be an SME is your required area and look to help create a knowledge culture in F&B. Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services. When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach. Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied. Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Operational Excellence & Guest Experience Ensure seamless daily operations, balancing efficiency with high service standards. Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation. Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery. Implement relevant cost control measures while maintaining a premium guest experience. Team work Understand and embody the edyn values Constructively challenge, question, seek to improve, evolve and be human Contribute to a strong community spirit Be objective, fair, ethical, and consistent Financial F&B Accountability Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. · Drive cost efficiency across all departments while maintaining quality and service standards. Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities. Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management Inspire, coach, and develop a high-performing team. Champion a culture of accountability, empowerment, and continuous improvement. Foster a culture of engagement, retention, and professional development IN THIS ROLE YOU WILL NEED THE FOLLOWING; Experience Education: · A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time. An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired. Experience with financial management and budget controls is useful for managing costs and ensuring profitability. A track record of providing exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management Skills: The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front. Excellent people management skills, with a proven track record of developing teams. Advanced knowledge of food and beverage systems and service delivery. Strong analytical, decision-making, and problem-solving abilities. Ability to drive operational efficiency while maintaining high guest satisfaction levels. Strong communication and negotiation skills. Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.

    Easy apply
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