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We are partnering exclusively with a privately owned business, with a fantastic reputation for innovation, personal development and promoting from within. Following an internal restructure they now require a Commercial Executive, to join their Account Management team as part of their continued growth. This is an opportunity to join a business that is growing significantly, who work collaboratively and as a true team and where opportunities for personal growth and development are clear. Key responsibilities of the Commercial Executive: • Maintain and update accurate CRM records, • Support the Commercial Manager and wider account management team, • Provide commercial analysis to key customers, • Onboarding new clients, managing annual rate reviews What’s in it for you: • Salary of £28,000 - £35,000 depending on experience, • On-site parking, • Employee discounts About you: • Highly analytical, strong organisational skills, • Excellent interpersonal, verbal and written communication skills, • Excellent IT skills, ideally including prior use of a CRM, • Full UK driving licence and use of own car. For further details and a conversation in strict confidence, please send a copy of your latest CV to

Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service. We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership. There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development. The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire in line with the agreed hybrid working rota. In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers. Core responsibilities • Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact., • Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company., • Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments., • Process, cleanse and format data and update systems and records accurately, including external industry bodies., • Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc., • Take ownership for the personal and team success by effectively managing your time., • Identify and implement continuous improvements in ways of working within the team and customer service experience., • Take accountability for your own development using the development tools and support provided., • Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company., • Complete any other ad-hoc duties as requested by Manager or Head of Department. Essential skills • Excellent and professional customer interaction/telephony skills delivering high level of customer service in either face to face or office-based roles., • Collections and energy industry experience desirable but not essential., • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)., • High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing financial challenges., • Enjoys working with others, building rapport with customers and colleagues but also thrives independently., • Able to listen, speak and write confidently and with great attention to detail., • Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Within our B2B business unit we are on a period of growth. As part of this journey, we are transforming the way we operate to meet the current and future needs of our customers. We are therefore seeking a motivated Transformation Manager to join our Change and Transformation team and define and deliver our internal transformation plans. As a Transformation Manager, you will work various stakeholders, including executives, managers, and technical teams, to lead transformation change within the organisation. This includes gathering requirements, define project objectives, and ensure successful project delivery. Core responsibilities: • Collaborate with senior leadership to define transformation objectives, create a clear vision, and set strategic goals for the organization's transformation journey., • Lead the design and implementation of transformation programs, ensuring alignment with the organization's strategic goals and effective utilization of resources., • Build strong relationships with key stakeholders across departments, fostering collaboration and understanding of transformation initiatives' value and impact., • Identify potential risks and obstacles to successful transformation and develop mitigation strategies to address them promptly., • Establish key performance indicators (KPIs) and measurement frameworks to assess the success of transformation initiatives, regularly reporting progress to senior leadership., • Identify opportunities for process optimization and innovation, driving continuous improvement across various functions and processes., • Develop and execute communication plans to keep employees informed about transformation progress, changes, and successes, ensuring transparency and alignment., • Lead cross-functional teams involved in transformation projects, providing guidance, direction, and support to ensure successful project delivery., • Stay informed about industry trends, emerging technologies, and best practices in transformation management to inform the organization's strategic decisions. Essential skills: • Preferable Experience working within the energy and utilities sector., • A relevant professional qualification in business management and Salesforce is desirable., • Proven experience in leading and managing complex organizational transformation initiatives., • Strong understanding of change management principles, methodologies, and tools., • Excellent project management skills with the ability to oversee multiple projects simultaneously., • Exceptional leadership and interpersonal skills, with the ability to influence and motivate teams., • Effective communication and presentation abilities, both written and verbal., • Analytical and strategic thinking, with the capability to solve problems and make data-driven decisions., • Proficiency in using project management software and collaboration tools., • Experience in working across various business functions and collaborating with stakeholders at all levels., • Certifications in change management (e.g., Prosci, ACMP) and project management (e.g., PMP) are a plus., • Experience supporting business case development, with strong financial acumen, is desirable., • Adaptability and resilience in a fast-paced and evolving environment. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

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