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A global technology consulting firm is seeking an ITSM Process Consultant to implement and manage ITSM processes in London.

A high-growth organization in the UK seeks a motivated New Business Sales Manager to expand its sales team. Offering flexible remote/hybrid work options and opportunities for career advancement, this role is perfect for driven individuals passionate about making an impact in a fast-growing market.

Familiarity with structured service management methodologies such as ITIL. Extensive experience in IT service management within a complex, regulated environment. Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure.

Resolve issues with IT hardware and support IT infrastructure in the data center. Knowledge of ITIL methodology and ITSM operational activities. Senior Data Center IT Technician role at Nebius.

We are seeking an experienced and highly motivated Senior ServiceNow Developer to join our team, with expertise across the ServiceNow platform and ITSM modules. If youre passionate about delivering high-quality ServiceNow solutions and thrive in a fast-paced, collaborative environment, we would lo

A leading recruitment firm is seeking a Senior ServiceNow Developer with expertise in ServiceNow development, configuration, and architecture to join their team in London. The ideal candidate will be responsible for solutions across key ServiceNow modules and will work closely with stakeholders. A C

Service Desk Triage & Queue Administrator (3 Month Contract) — Full-Time. To restore and maintain control of the IT Service Desk queue by ensuring all tickets are correctly triaged, categorised, prioritised, and progressed in line with defined ITSM standards. Service Desk / Level 1 IT Support expe

Manage direct reports: Service Management Lead, Head of Information Security & Risk, Head of IT Training. The Head of Service Management is a pivotal leadership role at GSTT, responsible for driving excellence across Service Desk, ITSM, Information Security & Risk, and IT Training. Internal: Directo

Technical Solution Architect – Integration ITSM Services - Hybrid working - Hertfordshire. Technical Solution Architect – Integration ITSM Services. Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains.

Proven experience as a Solution Architect, ideally within ITSM, SaaS, or integration domains. Technical Solution Architect – Integration ITSM Services - Hybrid working - Hertfordshire. This is a hands‑on position that blends solution architecture, customer engagement, and project management.

We're looking for a Splunk & OpenShift Observability Engineer to design, deploy, and optimise enterprise-grade monitoring across hybrid Kubernetes and OpenShift environments. This is a high-impact role where you'll shape observability strategy, enhance service intelligence, and ensure platform reliability at scale - balancing performance, cost efficiency, and security governance. You'll work at the intersection of platform engineering, observability, and service intelligence, helping to transform raw telemetry into actionable insight. This is an opportunity to influence reliability strategy, improve operational maturity, and deliver measurable value across a modern cloud-native estate. What You'll Be Doing Design, deploy, and operate Splunk Enterprise and ITSI across hybrid Kubernetes/OpenShift platforms Onboard and normalise data at scale (HEC, Universal Forwarder, Deployment Server), aligning to CIM standards Build and optimise ITSI service models: service trees, KPIs, adaptive thresholds, NEAP policies, glass tables, deep dives, and health scoring Deliver OpenShift-focused executive and operational dashboards, including: Cluster/API/etcd health Node readiness and resource pressure Pod restart trends and noisy-neighbour detection Network and storage error visibility Capacity, quota, and burst analysis Optimise search and platform performance (workload rules, DMA, summary indexing, scheduling hygiene, concurrency tuning) Implement intelligent alerting and automated routing into ITSM and ChatOps platforms, including enrichment, suppression windows, and maintenance scheduling Govern data ingestion and security controls (RBAC, retention, PII handling, TLS, token governance, index and role mapping) Integrate telemetry pipelines including OpenTelemetry, Prometheus, Fluentd/Fluent Bit/Vector, Kafka, CMDB and AIOps/ML solutions Drive SLO/KPI alignment, golden signal monitoring, rollout/rollback health validation, and executive reporting What You'll Bring Deep expertise in Splunk Enterprise (SPL mastery, CIM alignment, saved searches, macros, KV stores, index/retention/RBAC design, performance tuning) Strong experience with Splunk ITSI (service trees, KPIs, adaptive/time-based thresholds, NEAP tuning, Service Analyzer configuration) Proven OpenShift/Kubernetes observability experience across control-plane metrics, events, logs, workload correlation, and capacity management Hands-on experience with telemetry pipelines (OpenTelemetry/OTLP, Prometheus exporters, Fluentd/Fluent Bit/Vector, Kafka with TLS, HEC/UF/DS onboarding) Strong understanding of reliability engineering principles (golden signals, SLO design, namespace/application KPI mapping) Experience optimising performance and licensing costs using workload rules, DMA, and summary indexing Solid security and compliance knowledge (TLS/mTLS, certificate/token hygiene, PII controls, auditability, role/index mapping) Automation and integration expertise across ITSM, ChatOps, webhooks, CMDB enrichment, and AIOps tooling

Hays are now looking for a ServiceNow Solution Architect for one of our local clients: Up to £703 p/d Inside IR35 Remote Working Must currently hold SC Clearance Role Purpose The ServiceNow Solutions Architect is responsible for designing end‑to‑end ServiceNow solutions across ITSM, ITOM and wider enterprise workflows. They ensure architectural integrity, platform scalability, and alignment with best practice while guiding technical teams through solution delivery. Key Responsibilities Lead the design of ServiceNow solutions, ensuring alignment with architectural standards and business requirements. Define technical architecture, data models, integrations, and workflow designs across the platform. Provide governance and oversight across development, configuration, and implementation activities. Advise stakeholders on platform capabilities, solution options, and best‑practice approaches. Produce architectural documentation, including high‑level designs, roadmaps, and integration frameworks. Ensure platform performance, scalability, security, and maintainability across all solutions. Collaborate with technical consultants, developers, and business leads to deliver high‑quality outcomes. Skills & Experience Deep understanding of ServiceNow architecture, capabilities, modules, and platform constraints. Strong experience designing enterprise-scale ServiceNow solutions across multiple applications (e.g., ITSM, ITOM, HRSD, CSM). Expertise in integrations (REST/SOAP APIs, MID Server, OAuth, SSO). Strong understanding of governance, platform controls, and design best practices. Ability to translate complex business needs into robust, scalable technical solutions. Currently hold SC Clearance If you currently hold SC Clearance and you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send a copy to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Applications Operations Analyst A fantastic opportunity has arisen for an Applications Operations Analyst to join a London based law firm on a permanent basis. Applications Operations Analyst Summary: The Applications Operations Analyst focuses on the operational support and continuous improvement of enterprise application environments, ensuring high availability, security, and performance. The ideal candidate will be responsible for day-to-day maintenance, patching, monitoring, and user support across critical systems, while also contributing to process improvement, documentation, and integration stability. Applications Operations Analyst Key Responsibilities: • Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures. * Respond to and resolve incidents and service requests in line with SLAs. * Support application deployments and participate in test validations. * Provide integration support across dependent systems and external vendors. Applications Operations Analyst Attributes/Skills: • Experience in legal, finance, or professional services environments. * 3+ years of experience in enterprise application support or IT operations. * Ability to work with PowerShell and Python. * Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. * ITIL Foundation or other relevant certifications desirable. Applications Operations Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Operations Reporting Service Analyst (Contract) Client: RX Location: Richmond (Hybrid – 2 days onsite, Wednesday anchor day) Department: IT Operations Contract: Initial contract through to end of year (with strong potential for extension) Important – Please Read Before Applying This role requires hands‑on BAU support capability within enterprise reporting platforms. Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered. This is not a BI developer, data analyst, or project‑only role. The Role RX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service‑operations‑focused position, working across business users, data teams, vendors, and technical support functions. You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast‑paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management, RCA, CAB, and release planning Monitor data refresh cycles, batch jobs, and reporting availability Create and maintain runbooks, SOPs, and escalation documentation Act as a liaison between business users and technical support teams Support audit, compliance, disaster recovery, and business continuity activities Platforms in Scope Oracle OBIEE Hyperion (EPM, FDMEE, DRM) Microsoft Power BI Enterprise Data Warehouse & ETL processes (ODI) Mandatory Background – Applications Without This Will Not Be Progressed You must bring: A 3–6 year track record in Application Support, Service Operations, or Reporting Platform Support Direct BAU involvement with at least TWO of the following platforms: Oracle OBIEE Hyperion (EPM / FDMEE / DRM) Microsoft Power BI Proven capability working within an ITIL‑driven support organisation Exposure to enterprise‑scale reporting or BI platforms Strong stakeholder communication capability across business users, vendors, and technical teamsApplicants who do not meet the above criteria should not apply. Advantageous (Not Essential) Oracle Database and Oracle Applications exposure OCI, Oracle EBS, SOA, IDCS, Apigee Source systems such as Eloqua or Salesforce ITSM tools such as ServiceNow or Jira Why Join RX Support business‑critical reporting platforms used across the organisation Operate within a structured, enterprise IT environment Hybrid working with a consistent onsite rhythm Contract initially through end of year, with strong extension potential Job Title: Operations Reporting Service Analyst Location: Richmond, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield

Job Title: Principal Consultant Service Now Tech Lead Job Type: Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary: In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Responsibilities You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed. Mentor and lead a team of developers. Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment. Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work. Reviews design and code per sprint to ensure quality. Creation and customization of complex workflows and custom workflow activities. Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks. Contribute and review user stories. Build and maintain technical documentation. Monitor health, usage, and overall compliance of ServiceNow and its applications Develop a keen understanding of the products we implement and client business. Provide production support and be able to resolve problems under pressure. Assists in project estimation. Participate in regular Knowledge Transfer sessions with ServiceNow Developers Stay current with new and updated capabilities of the ServiceNow Platform Coordinate upgrades to Production and Sub-Production instances Coordinate sub-production testing, evaluation, and regression remediation Participate in blueprinting workshops and contribute with documentation and effort estimation. Support COE in continuous development of training paths for professional advancement. Contribute to ongoing definition of best development and solution practices. Lead training workshops as mean to spread experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications / Skills Relevant experience ServiceNow Development. Demonstrate prior experience in leading client projects as a technical lead. Certified System Administrator (CSA) plus one mainline Implementor certifications (SPO/CSM / HRSD/ITSM/GRC etc.). Experience on Sourcing and Procurement operation ("SPO"), Service mapping would be preferred. One greenfield implementation of any ServiceNow module. Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's, Service Portal etc... Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub. Good understanding of ServiceNow Best practices in scripting, integration. Experience in deploying code from Lower instance to Production. Experience in Cloning and Upgrades. Excellent communication Skills for client facing roles. Good management, analytics, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Preferred Qualifications/ Skills Knowledge of Azure DevOps/ TFS / Jira / Rally Etc. TPBN1_UKTJ

Job Title: Desktop Support Analyst Contract Type: Permanent, Full Time Salary: Up to £38,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift Pattern What to wear: Smart casual The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices. Role Responsibilities: • Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels • Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology • Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID • Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures • Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user • Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs) • Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery • Support security and compliance requirements, including endpoint protection, patching, and secure device handling • Collaborate with service desk, infrastructure, and security teams to support continuous service improvement • Participate in shift-based or on-call rotations where required to support business operational needs Key Skills: • Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server • Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment • Experience using ServiceNow or similar IT Service Management (ITSM) tools • Solid understanding of Active Directory / Entra ID administration and troubleshooting • Good working knowledge of Microsoft 365 applications and end-user support • Familiarity with Microsoft Cloud technologies, including Azure, is desirable • Understanding of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to engage confidently with users at all levels • Strong analytical and problem-solving skills with a proactive, solution-driven mindset • Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

This is a great chance to join us as our ServiceNow Lead Solution Architect, youll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. What were looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work collaboratively with stakeholders at all levels of the organisation. Strong leadership and mentoring skills. Ability to manage multiple projects simultaneously and meet deadlines. Informed about the technology market and trends. Ability to gain SC clearance Desired Skills/Experience ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA) Project Management qualifications such as Prince2, PMP etc. Knowledge of project management methodologies (e.g., Agile, Scrum) The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered. What Youll Be Doing: Collaborating with stakeholders to understand their requirements and translating them into solution designs. Providing technical guidance to the development team to ensure the quality and integrity of the final solution. Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery. Managing and mentoring a team of BAs, admins, solution architects and developers. Ensuring platform alignment with the business strategy. Creating and maintaining a detailed view of the existing architecture. Participating in process workshops. Working closely with enterprise architecture team and assisting in migrating configuration across instances. Whats in it for you? Well support your growth by offering the opportunity to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, helping you advance your expertise and career. 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Company matched pension, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave and plenty more. TPBN1_UKTJ

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules , along with strong hands-on development experience in ServiceNow scripting, integrations, and platform architecture. The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation , while mentoring junior developers and collaborating with cross-functional teams. Key Responsibilities ServiceNow Development Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements. Build and customize ServiceNow applications using: o Business Rules o Script Includes o Client Scripts o UI Policies o UI Actions o Flow Designer o Workflows Lead development efforts and ensure adherence to ServiceNow development best practices . CMDB Management Design and maintain CMDB data model and CI relationships . Implement CMDB governance, health dashboards, and data quality rules . Configure and manage Discovery and Service Mapping integrations . Ensure accurate CI lifecycle management and relationship mapping . ITOM & TSOM Implementation Implement and support IT Operations Management capabilities including: o Event Management o Discovery o Service Mapping o Operational Intelligence Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring. Configure event correlation, alert management, and automation workflows. TSM (Telecom Service Management) Implement ServiceNow Telecom Service Management capabilities . Develop workflows for service provisioning, fulfillment , and incident handling in telecom environments. Integrate telecom OSS/BSS systems with ServiceNow platform. Integrations Develop integrations using: o REST APIs o SOAP APIs o MID Server o Integration Hub Integrate ServiceNow with enterprise systems such as: o Monitoring tools o OSS/BSS systems o CRM systems o Network management tools. Architecture & Design Translate business requirements into technical design and architecture . Ensure scalable, maintainable, and secure platform solutions . Participate in platform upgrades and architecture reviews . Leadership & Collaboration Lead and mentor a team of ServiceNow developers. Conduct code reviews and enforce coding standards. Collaborate with: o Architects o Business analysts o Operations teams o Infrastructure teams Support Agile/Scrum delivery models . Required Skills & Qualifications Experience 7+ years of IT experience 35 years hands-on experience in ServiceNow development Experience working with CMDB, ITOM, TSOM, and TSM modules Technical Skills Strong experience with: ServiceNow platform development JavaScript, Glide APIs CMDB architecture & governance ServiceNow Discovery & Service Mapping Event Management & ITOM modules TSOM (Telecom Service Operations Management) Telecom Service Management workflows REST/SOAP integrations MID Server configuration Flow Designer & IntegrationHub Platform Knowledge ServiceNow ITSM CMDB data modeling ITOM Event Management Discovery & Service Mapping TSOM network monitoring integrations Preferred Qualifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow ITOM or CMDB certifications Experience working in Telecom industry environments Knowledge of OSS/BSS integrations Experience with Agile / DevOps practices TPBN1_UKTJ

Role / Job Title: PAS-X MES Application Support Analyst L1/L2 (SaaS) Location: London 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide L1/L2 support for PAS-X MES across EU manufacturing sites Act as first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor (L3) for product-level or complex issues Maintain complete, accurate, and auditable ticket records 3. Change, Release & Upgrade Support Support PAS-X releases, patches, and upgrades under GE HealthCare change governance Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable) Support regression testing, cutover, and post-release hypercare 4. Manufacturing & MES Operations Support Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows Support integration points with SAP and Historian related systems Assist sites during critical manufacturing windows where required 5. GxP & Compliance Support Operate in compliance with GxP, data integrity, and validation requirements Support audits, inspections, and compliance reviews as required Ensure all incidents and changes are documented for audit readiness 6. Stakeholder & Vendor Coordination Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor Provide regular status updates and participate in operational and governance calls 7. Knowledge Management Maintain MES support documentation, runbooks, and known error records Support knowledge transfer and stabilization activities across regions Your Profile Essential Skills / Knowledge / Experience 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments Strong understanding of EBR, shop-floor processes, and MES integrations Experience supporting SaaS / platform-based MES solutions Strong understanding of ITIL-based incident, problem, and change management Experience working with EU manufacturing sites and QA teams Desirable Skills / Knowledge / Experience Experience in pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines Experience with ITSM tools such as ServiceNow or Jira TPBN1_UKTJ

Role: Automation Engineer Location: London (Hybrid Working) Salary: Up to £38,000 + bonus Benefits: Bonus, private healthcare, enhanced leave, share plan + more Our client, a leading organisation within the technology and managed services sector, is hiring an Automation Engineer to enhance Service Desk operations through intelligent automation. This role offers the opportunity to design and implement automation solutions that directly improve efficiency, reduce manual workload, and elevate the end-user experience across IT services. What you’ll do Identify repetitive Service Desk tasks and bottlenecks suitable for automation Design, build, and deploy automation workflows aligned to business and compliance requirements Develop and manage RPA solutions to automate ticketing, notifications, escalations, and maintenance tasks Monitor and optimise automation performance, ensuring reliability and accuracy Collaborate with IT stakeholders to gather requirements and deliver scalable solutions You’ll work closely with Service Desk teams, IT stakeholders, and wider business units to drive continuous improvement through automation. What we’re looking for Experience within Service Desk environments and ITSM frameworks Hands-on expertise with RPA tools and process automation design Strong scripting skills (e.g. PowerShell, Python or similar) Ability to translate business processes into technical solutions Strong communication and stakeholder engagement skills The ideal candidate will bring a proactive mindset, strong attention to detail, and a passion for process improvement within a fast-paced, service-driven environment. Why join? Opportunity to shape automation strategy within a growing function Access to modern cloud technologies including Microsoft 365 and Azure Clear investment in employee wellbeing and development Competitive benefits package including bonus and healthcare Apply now to drive meaningful automation across a high-performing IT environment

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities • Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture, • Act as the senior escalation point for major incidents and complex technical issues, • Own end-to-end incident, request, problem and change management aligned to ITIL best practice, • Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality, • Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership, • Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives, • Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities, • Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery, • Maintain and improve knowledge management, documentation and standard operating procedures, • Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls, • Manage supplier relationships and support vendor performance and accountability Requirements • Proven experience managing a Service Desk in a multi-site, complex environment, • Strong leadership experience managing and developing support teams, • Excellent stakeholder engagement and customer service skills, • Strong experience with ITSM tools (ServiceNow essential), • Solid understanding of ITIL practices (Incident, Problem, Change Management), • Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint), • Knowledge of IT asset & service management (ITAM/SAM) principles, • Experience managing third-party suppliers and service performance, • Strong reporting, analytical and service improvement capability, • Ability to operate in a fast-paced, high-demand environment

Job Title: IT Operations Lead Location: London / Hybrid Salary: £75,000 – £100,000 per annum About Us We’re a growing, technology-driven business where things move quickly and everyone gets stuck in. There’s no heavy hierarchy — just a team of capable people working together to get things done properly. We value people who take ownership, solve problems, and aren’t afraid to roll up their sleeves. If you like being in the detail, making real improvements, and seeing the impact of your work day-to-day, you’ll fit right in. The Role We’re looking for an experienced IT Operations Lead who understands the macOS platform as well as Windows to take ownership of our IT environment and help shape how it evolves as we grow. This is a genuinely hands-on role. You’ll be leading from the front — solving problems, improving systems, mentoring others, and setting the standard for how IT should operate. You’ll have the freedom to introduce better ways of working, drive automation, and build a robust, secure, and scalable IT function. What You’ll Be Doing Owning day-to-day IT operations and ensuring reliability across systems and infrastructure Acting as the escalation point across 1st, 2nd, and 3rd line support Managing and improving cloud platforms, SaaS tools, and network environments Leading troubleshooting and incident response for complex technical issues Overseeing onboarding/offboarding, device management, and access controls Driving automation and reducing manual processes Improving IT processes, documentation, and service quality Partnering with the business to deliver practical, effective technology solutions Mentoring team members and raising the overall technical standard Leading IT projects and continuous improvement initiatives What We’re Looking For Around 7+ years’ experience in IT support and operations, ideally in financial services or another regulated, fast-paced environment Strong experience across 1st, 2nd, and 3rd line support, including triaging, prioritisation, and team coordination In-depth knowledge of macOS AND Windows environments, including endpoint management and hardware troubleshooting Kandji (Iru) knowledge or similar MDM Proven experience managing cloud-based platforms such as Google Workspace and Okta Strong networking and security expertise (WLAN, VLANs, firewalls, ACLs, VPNs, switching) Experience with AWS (preferred) and/or Microsoft Azure, with exposure to Infrastructure-as-Code tools like Terraform Experience managing Mobile Device Management (MDM) platforms across desktop and mobile devices Ability to script and automate (e.g. Python, PowerShell) to improve efficiency and reliability Experience with ITSM/ticketing systems and best practices in service management and reporting Strong analytical mindset with the ability to troubleshoot complex issues and deliver long-term solutions Leadership & Approach Comfortable taking ownership and making decisions in a fast-moving environment Strong communicator who can work across technical teams and the wider business Experience mentoring and developing team members Someone who leads by example — hands-on, practical, and solutions-focused What You’ll Get £75,000 – £100,000 depending on experience A high-impact, hands-on role with real ownership The opportunity to shape and improve how IT is run A team culture focused on delivery, not unnecessary process Apply for this role NOW you’re someone who takes pride in doing things properly, enjoys solving problems, and wants to build and improve systems in a meaningful way — we’d like to hear from you. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

IT Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations. This is a high-impact leadership role for someone who thrives in fast-paced, business-critical environments. You will play a pivotal role in ensuring technology services are not only stable and reliable, but also evolving to meet growing business demands. The position offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical systems and infrastructure. Ensure technology services are prioritised and delivered in line with business needs and agreed performance targets. Oversee technical support functions spanning applications, infrastructure, and user support services. Act as senior escalation point for high-impact incidents, ensuring effective coordination, resolution, and post-incident review. Build productive relationships with senior business stakeholders to ensure transparency, alignment, and confidence in IT services. Govern third-party providers and managed service partners, holding them accountable for performance and contractual obligations. Champion service optimisation initiatives, introducing improved processes, automation, and tooling to enhance efficiency and user experience. Establish clear reporting frameworks, delivering meaningful performance metrics and insights to leadership forums. Maintain oversight of service documentation, operational procedures, and support models to ensure sustainability and knowledge continuity. Collaborate across multiple UK locations to ensure consistency and standardisation of IT service delivery Skills & Experience Degree-qualified in Information Technology, Computer Science, or a related field (or equivalent experience). Extensive experience in IT service management within a complex, regulated environment. Demonstrated expertise across incident management, service transition, operational support, and change governance. Strong knowledge of enterprise environments including cloud platforms, SaaS solutions, networking, databases, and business-critical applications. Experience leading technical teams and fostering a high-performance, service-oriented culture. Proven ability to manage and influence third-party technology suppliers. Comfortable presenting service performance updates and incident findings at senior leadership level. Familiarity with structured service management methodologies such as ITIL. Strong analytical capability with a pragmatic, solutions-focused approach. Experience supporting distributed or multi-site operations. Package: £100K - £130K Excellent Bonus and full corporate bens London x3 days onsite

Job title: ServiceNow Solution/Technical Architect Duration: 6 months Day rate: £675 per day (Inside IR35, PAYE) Location: 2 days per week in Stratford, London office (moving to 50% in office from 1 September) Your recruitment contact is Olivia via About the organisation Our client is an independent regulatory body in the UK responsible for ensuring the financial markets work well for the consumers and the economy, promoting market integrity and effective competition. The team The ServiceNow Solution/Technical Architect role will include taking part in the SDLC process end to end, engaging with the stakeholders, gathering requirements, documenting, identifying solutions, provide guidance and technically support the development team to deliver the business requirement. It is the responsibility of the person in this role to support the Product Owner for the strategic delivery of ServiceNow enhancements and upgrades. It is also expected for you to produce and maintain high quality documentations and present them in the architecture design authorities. As a successful ServiceNow Solution/Technical Architect, you will be working within the ERP Product Group DevOps team within our Data Tech and Innovation (DTI) division. Collaborating with the ERP Product Group, key business owners and SMEs you will be responsible for delivering improvements and complex requirements on the platform by identifying and proposing best solutions with a strategic mindset and work alongside the Product owner to achieve the strategic missions of the platform thereby delivering value to the organisation. Role responsibilities: As a solution architect you will be responsible for engaging with stakeholders and business both proactively and reactively, to gather requirements and identify the best possible and creative solutions Document the Architecture decision papers and Architecture design documents, present them in the various decision authorities within FCA with conviction Work alongside the product owner to develop and maintain the strategic road map of the platform based on the developments happening within FCA, on the platform and in the technology world in general Make sure the technical documentation of the platform is up to date and make active contributions to it regularly Wearing your Technical architect hat, you will be capable of analysing the solutions, breakdown the requirements into stories for the developers. Ensure that the developers are following best practices while developing the stories by providing clear guidance and reviews You will be ready to roll your sleeves up and do some complex development work, integrations, develop POCs where the development team lack the skills or unable to deliver to the timeline Skills: Technical experience: 5+ years of experience on ServiceNow platform in the capacity of architecting, administering, developing, and supporting the toolset Excellent command on ITOM discovery, ITSM and CMDB modules Excellent command on the platform basics including ACLs, UI policies, Client scripts, UI actions, Business rules, Workflows, Flow Designer, Mid Server configuration and ServiceNow best practices Exposure to SecOps modules especially SIR and Vulnerability Response, HRSD will be desirable Expertise in Java scripting, integrations using Data source, REST/SOAP APIs, Integration hub etc following the best practices Experience as a solution architect, working in professional services, financial services, or the public sector / regulated environment, using architecture methodologies and tools (TOGAF, EA Sparx, RSA etc) to deliver sound high level technical designs, architecture deliverables and providing advice and guidance in relation to maintenance of an architecture road map Experience in complex and significant n-tier implementations (£5M+), delivering architecture artefacts to software project management, SDLC, SCRUM, Agile methodologies Role-specific skills and behaviours: Ability to forge strong working relationship with stakeholders and team members Support Product Owner in their activities of prioritization, planning and release activities whilst playing an active role in the team Gather and review business, technical and operational requirements, and related information to ensure quality inputs enabling effective designs and builds that can be tested and implemented. Foster a culture of collaboration, continuous improvement, pride for the job done, psychological safety and team happiness. Disability Confident: our hiring approach We're proud to be a

PeopleSoft Financials Support Analyst Location: SW London/Surrey Borders Hybrid: 3 days on‑site Function: Finance Systems / PeopleSoft INSIDE IR35 Rate Neg (Apply online only) per day A leading global organisation is seeking a PeopleSoft Financials Senior Analyst to provide high‑level functional support across its PeopleSoft 8.4 Finance environment. This role supports users across the USA and Western Europe, acting as the escalation point for complex issues, enhancements, and process improvements while partnering with an offshore AMS team. If you enjoy ownership, problem‑solving, and being the go‑to SME for GL processes, this role offers both impact and visibility. With a future transition to SAP planned, there is also potential for this position to evolve into a long‑term SAP opportunity. Role & Responsibilities * Acting as the subject matter expert for PeopleSoft GL, covering journals, ledgers, allocations, reporting, intercompany, and reconciliations. * Ensuring the ongoing maintenance and stability of the GL, identifying and resolving issues proactively. * Supporting incidents, queries, and service requests escalated from the AMS team. * Troubleshooting complex functional issues and coordinating with technical teams when required. * Supporting integrated modules including AP, AR, and PO. * Working with Finance stakeholders across EMEA and the US to resolve issues and deliver improvements. * Collaborating on VAT‑related or cross‑module changes. * Preparing data and supporting activities for the future SAP migration. * Participating in testing cycles for PeopleSoft and SAP where needed. * Performing high‑level month‑end and year‑end GL checks. * Building strong relationships with Business Users and providing guidance on reporting, audits, and operational tasks. * Gathering requirements, prioritising requests, and raising change requests as appropriate. * Working closely with global PeopleSoft teams and wider IT stakeholders. Skills/Experience Essential * Strong experience with PeopleSoft 8.4 Finance and General Ledger. * Solid understanding of GL processes and integrations with AP/AR/PO. * Strong analytical and problem‑solving skills. * Confident communicator with both Finance and IT stakeholders. * SQL skills. Desirable * Experience with PeopleSoft AR, Inventory, Asset Management, or Project Costing. * Financial acumen or background in finance. * Knowledge of UK and European VAT. * Experience with ITSM / incident management tools

Hays are now looking for ServiceNow Technical Consultant for one of local clients: Up to £663 p/d Inside IR35 Remote Working Must be currently SC Cleared The ServiceNow Technical Consultant is responsible for designing, configuring, and developing solutions on the ServiceNow platform to support ITSM and wider enterprise workflows. The role works closely with stakeholders to translate business requirements into scalable, high‑quality technical solutions. Key Responsibilities Configure and customise ServiceNow modules (forms, workflows, business rules, UI policies, scripts). Develop automation and integrations using APIs, Flow Designer, and scripting. Support implementation of ITSM processes such as Incident, Problem, Change, Request, and CMDB. Troubleshoot platform issues and provide technical guidance to users and administrators. Produce clear technical documentation, including solution designs and deployment guides. Ensure solutions follow best practice, governance, and platform architecture standards.Skills & Experience Strong hands‑on experience with ServiceNow configuration and development. Proficiency in JavaScript, Glide API, Flow Designer, and integration technologies. Understanding of ITIL processes and ITSM frameworks. Experience delivering enhancements or implementing new ServiceNow modules. Holds current SC Clearance If you are currently SC Cleared and have the above skillset, please click 'apply now' to forward an up-to-date copy of your CV, or send a copy to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Support Engineer We are recruiting for an IT Support Engineer to join a growing IT team in a hands-on support role covering both 1st and 2nd Line duties. This IT Support Engineer position is ideal for someone currently working within a Service Desk or IT Support environment who wants a stable opportunity with clear day-to-day responsibility and the chance to develop further technical exposure. As an IT Support Engineer, you will play a key role in ensuring users receive responsive, high-quality technical support across the organisation. The Role – IT Support Engineer The IT Support Engineer will be responsible for providing a mix of 1st Line and 2nd Line support across desktop, Microsoft 365 and user account environments. Key responsibilities include: • Providing 1st and 2nd Line support via phone, remote tools and deskside, • Managing and resolving tickets within an SLA-driven ITSM system, • Supporting Windows 10/11 desktop environments, • Administering Active Directory / Entra ID (users, groups, permissions), • Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint, • Troubleshooting hardware, laptop builds and device deployments, • Assisting with onboarding and offboarding processes, • Escalating more complex technical issues when required, • Supporting meeting room AV systems and basic connectivity issues This IT Support Engineer role offers strong exposure across core Microsoft technologies while maintaining a user-facing, service-led focus. What We Are Looking For To be successful in this IT Support Engineer position, you should have: • Experience in a 1st Line or 2nd Line IT Support role, • Strong knowledge of Microsoft 365 and Active Directory, • Confident Windows desktop troubleshooting skills, • Experience working in a ticket-based environment, • A customer-focused and professional communication style, • A stable employment background and desire for long-term development Desirable Skills • Microsoft Intune / Endpoint Manager exposure, • Basic networking knowledge (DNS, DHCP, VPN), • ITIL awareness, • Experience within an MSP or fast-paced support environment This IT Support Engineer opportunity would suit candidates currently working as: IT Support Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Engineer, 1st Line Engineer, 2nd Line Support Engineer. If you are an IT Support Engineer looking for a role where you can make an impact and continue building your technical skills, we would be keen to speak with you. Keywords IT Support Engineer, 1st Line Support, 2nd Line Support, Service Desk, Helpdesk, IT Support Analyst, Microsoft 365, Active Directory, Entra ID, Windows 10, Windows 11, Intune, Endpoint Manager, ITIL, Desktop Support, Hardware Support, User Support, Ticketing System, SLA, Networking, VPN, DNS, DHCP

Job Title: Senior Principal Consultant Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Work model: Remote Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates and maintains a detailed view of the existing architecture Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document. Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture. Ensures technical governance process and policies are being adhered to. Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions. Creates and maintains a detailed view of integrations Creates and maintains a Technical Implementation Roadmap. Resolves technical escalations, including responding to defects Participates in process workshops Works closely with client enterprise architecture team and client ServiceNow Teams Periodically Reviews Configuration to ensure Platform health Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan Reviews design and code per sprint to ensure quality Provides hands on assistance with the detailed design and implementation approach of selected projects. Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client. Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem. Assists in migrating configuration across instances Support COE in continuous development of training paths for professional advancement. Contribute to ongoing definition of best development and solution practices. Lead training workshops as means to spread experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications / Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM) would be added advantage. Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features. Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards. Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery. Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects. Experienced in enabling new features as ServiceNow introduces them. Continuously upskill knowledge on ServiceNow features released with each update and patch. Ensure designs align with business requirements, maintainability, performance, and overall instance health. Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos. Excellent communication skills for client-facing roles. Preferred Qualifications/ Skills B.Tech / MCA / M.Tech / BSc (Computer) / B.E. ServiceNow Certified System Administrator (CSA) Experience on ServiceNow CSM would be preferred Why join Genpact? Lead AI-first transformation Build and scale AI solutions that redefine industries Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career -Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. TPBN1_UKTJ

Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. The opportunity A Collaboration Services Engineer opportunity with our global Collaboration Platforms team under Workplace Technology. Working with a group of other like-minded engineers to provide tech solutions to our users around the world. The Collaboration Services Engineer is responsible for supporting and maintaining best-in-class standards for Google Workspace, Google Cloud Platform - IAM, Slack Enterprise Grid and contributing to our roadmap of improvements, from internal automations like Slack bots to maintaining externally facing courier and restaurant site infrastructure. This is an excellent opportunity to develop your skills in enterprise collaboration platforms with mentorship from experienced senior engineers. Key Responsibilities Support implementation of solutions for internal teams globally Participate in technical projects and deployments under guidance from senior team members Learn and apply best practices to improve products/services or processes Help optimize Google Workspace, GCP - IAM, and Slack Enterprise configurations to meet changing requirements Participate in requirements gathering sessions with stakeholders Contribute to functional projects or work streams within a project Develop scripts and automation tools to improve team efficiency Work with APIs to integrate collaboration platforms with other systems Participate in on-call rotation on a shift pattern basis (training provided) Your Profile & Recommended Experience Experience working with Google Workspace and/or Slack (admin experience is a plus) Basic programming/scripting skills in one or more languages (Python, JavaScript, Bash, PowerShell, or similar) Understanding of cloud computing concepts and API integration Eagerness to learn automation tools and Infrastructure as Code principles Problem-solving mindset with attention to detail Good communication skills and ability to work in a team environment Self-motivated with a desire to continuously learn new technologies Ability to work independently on assigned tasks Stays up to date with new technology and existing software used in the group 2-3 years of experience with collaboration platforms or IT infrastructure Nice to have Experience with Google Workspace automation (GAM, Apps Script) Experience with Slack and ChatOps Familiarity with Infrastructure as Code tools (Terraform, CloudFormation, Ansible, Serverless Framework) Experience managing policies in Google Cloud Platform at an IAM level Previous experience with ticketing systems or ITSM tools Why work at Just Eat Takeaway.com? Just Eat Takeaway.com is a leading global online food delivery marketplace headquartered in Amsterdam and listed on the London Stock Exchange. We've built our business on having the widest choice available on our platform – connecting millions of customers with over 155,000 restaurants across 24 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website. We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base – to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector. We’re built to deliver behind the scenes too. To make Just Eat the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees – helping them to develop their careers in a way that suits them. No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat Takeaway.com. We’re a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: £65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues.Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices.Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders.Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards.Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains.Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units.Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures.Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations

Head of Technology Operations required London Up to £80k + Benefits 2 days in office per week I have partnered with a scaling Software House for the past 2 years and now we are seeking a Head of Technology Operations to lead the reliability, security, and day‑to‑day performance of our core technology platform, business applications, and internal IT environment. This is a senior leadership role reporting to the CTO, with significant autonomy and the mandate to build a modern, high‑performing operations function as we transition key capabilities away from managed service providers and into an in‑house team. The post‑holder will shape the future operating model for technology operations, define the team structure, and ensure our platform, processes, and people are aligned to deliver secure, stable, and scalable services across the business. What you'll lead Platform & Application Operations - Ensure availability, stability, monitoring, incident response, and best‑practice maintenance across our SaaS platform and business applications. Cyber Security & Compliance - Own PCI‑DSS, Cyber Essentials Plus, GDPR, vulnerability management, security controls, and governance for AI tool adoption. Team Leadership & Insourcing - Define the operating model, build and develop an internal operations team, and reduce reliance on MSPs while managing retained vendors. Internal IT - Oversee IT services for ~400 users, including Microsoft 365, device management, onboarding/offboarding, identity and access, and policy compliance. Governance & Reporting - Provide operational reporting to the CTO, maintain documentation and runbooks, apply ITSM principles pragmatically, and drive continuous improvement. Stakeholder Communication - Act as the primary contact for technology operations, ensuring clear communication with senior leadership and business teams. What you'll bring Senior leadership experience in technology, platform, or IT operations. Proven success insourcing capabilities from MSPs and building high‑performing teams. Strong background in cyber security compliance (Cyber Essentials Plus essential; PCI‑DSS highly desirable). Experience supporting high‑availability B2B2C SaaS environments. Expertise in monitoring, alerting, and incident response. Ability to define team structures and resource needs. Strong communication skills and comfort operating autonomously in a fast‑paced environment. Desirable: experience in regulated or payment‑processing environments; ITIL, CISSP, or

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The Software Asset Management (SAM) Analyst is responsible for overseeing the organization's software assets to ensure compliance, cost efficiency, and effective utilization. This role involves managing software licensing, optimizing software usage, and mitigating risks related to non-compliance. The role assists the SAM Manager in collaborating with IT Teams, procurement, and compliance teams to develop and enforce software asset management policies and processes. Key Responsibilities: Software Asset Management Strategy: Implement and deliver against the defined SAM Strategy and aligned organizational goals. Help to define and maintain policies, processes, and controls for managing software assets across the organization. Ensure compliance with software licensing agreements, regulatory requirements, and industry standards. Software Licensing and Compliance: Monitor software license usage to ensure compliance with vendor agreements and prevent over- or under-licensing. Manage/Support software audits, including coordinating with vendors and internal stakeholders to provide necessary documentation. Partner with SW Product Owners to track and renew software licenses, subscriptions, and maintenance agreements to avoid interruptions in service. Optimization and Cost Management: Partner with stakeholders to analyze software usage data to identify cost-saving opportunities, such as license optimization or consolidation. Partner with procurement and finance teams to negotiate favorable terms with software vendors. Provide insights and recommendations for future software purchasing decisions based on usage trends and organizational needs. Tool and Data Management: Maintain software asset inventory using SAM tools (e.g. Flexera, Snow Software). Ensure the accuracy and completeness of software asset data in the SAM database. Drive the integration of SAM tools with other enterprise systems (e.g., ITSM, CMDB). Collaboration and Stakeholder Engagement: Partner with IT, security, and compliance teams to align SAM practices with broader IT governance frameworks. Work with and educate stakeholders on software usage policies, license agreements, and SAM processes. Reporting and Metrics: Generate reports on software usage, compliance status, and cost savings to inform decision-making. Track and report key performance indicators (KPIs) for the SAM program, such as compliance rates, license optimization metrics, and audit outcomes. Qualifications and Skills: Education and Experience: Bachelor's degree in Information Technology, or a related field. (Preferred) 8+ years of experience in IT Asset Management or Software Asset Management, with a focus on software licensing, compliance & process. Certifications (Preferred): Certified Software Asset Manager (CSAM) ITIL (Information Technology Infrastructure Library) Foundation Certification Technical Skills: Strong knowledge of software licensing models (e.g., SaaS, perpetual, enterprise agreements). Proficiency with SAM tools (e.g., Flexera, ServiceNow, Snow Software). Experience with data analysis and reporting tools to derive actionable insights. Soft Skills: Detail-oriented with excellent organizational and analytical skills. Strong problem-solving abilities and the ability to manage multiple priorities. Effective communication and stakeholder management skills. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement ]]>

Role/Job Title- ServiceNow Technical Architect Work Location- London, UK Mode of Working- Hybrid (2 to 3days) Duration of Assignment: 03 Months Other Working Conditions UK working hours, on call for high priority incidents The Role ServiceNow Technical Architect Required Technical Skill Set ITSM, ITOM, CMDB, Discovery, ITAM Service Catalog, Request, Workflow, Flow Designer HRSD, Knowledge, Employee Center SLM, Major Incident, Problem, Change No of Requirements 1 Desired Experience Range 8+ Location of Requirement UK, India Your Responsibilities Understand Solution for the implementation or Maintenance of ServiceNow platform Work with Architect and customers for the technical requirements, document them, play back and baseline Develop a design aligned with the Architecture (if applicable) and technical requirements Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements Perform Sprint activities (if agile) with the customer and the team: Develop User stories from the requirements Estimate effort, Work with the product sponsor to prioritize the user stores Do sprint planning Assign sprint activities to the team Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements Track and share the status of sprint / user stories with the Project Manager Identify and manage risks and challenges Ensure the quality deployment of the product as per the design Ensure the security, resilience of the components as per the design Your Profile Essential Skills / Knowledge / Experience Experience as a Technical Architect in ServiceNow Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions Understanding customer business requirements and converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise Review, and do proactive analysis and resolve application issues as needed Mentor and share technical knowledge/guidance to team Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation Should possess good knowledge in Agile/Scrum methodology Desirable Skills / Knowledge / Experience Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts Excellent team management skills to manage the project team and members Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) TPBN1_UKTJ

2nd Line IT Support Engineer Hybrid / Office-Based | Competitive Salary We’re sourcing a skilled 2nd Line Support Engineer to join a growing Managed Services team. This is a great opportunity to work with modern cloud technologies while supporting a diverse client base. Role Overview Resolve escalated IT issues across desktop, cloud, and infrastructure Support Microsoft 365, Active Directory, and networking environments Troubleshoot hardware, software, and connectivity issues Collaborate with 1st and 3rd line teams Maintain documentation and deliver excellent customer service Requirements 3+ years IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving and communication skillsWhat’s Offered Exposure to latest cloud technologies Training and career development Supportive, fast-paced environment Please get in touch as soon as possible as interviews are happening next week

Job Title: Azure Senior Architect Description: We are seeking a dynamic technology leader to join our Azure Platform team as a Senior Azure Data Modernisation Architect. This role is pivotal in building, scaling, and delivering Azure Data Modernisation capabilitiesacross EMEA, supporting both internal growth and strategic customer engagements. The architect will be responsible for modernising legacy data platforms into cloud-native, governed, and AI-ready data estates on Microsoft Azure, enabling advanced analytics, real-time insights, and Generative AI use cases. The role combines practice leadership, deep technical expertise, pre-sales ownership, and delivery governance. This position requires close collaboration with sales, delivery, Microsoft, and cross-practice teams and may require up to 50% travel across EMEA . Responsibilities: Azure Platform Strategy and Development: In this role, you will Lead the development of Azure Data Modernisation offerings aligned to enterprise data, analytics and AI transformation. Define end-to-end data modernisation use cases , including data platform assessments, migration from legacy data warehouses, lakehouse adoption, real-time analytics, and AI enablement. Establish reference architectures, accelerators, patterns, and playbooks aligned to Microsoft Cloud Adoption Framework and Data & AI best practices. Drive innovation and thought leadership in AI-ready data architectures, including medallion architecture, data mesh, event-driven data platforms, and unified/real-time analytics. 1.Technical Expertise: Act as a subject matter expert across Azure Data & AI services, staying current with Microsofts evolving roadmap. Guide teams on best practices for scalable, secure, and governed data platforms . Influence platform selection decisions across Microsoft Fabric, Azure Databricks, Synapse, and Azure-native services based on customer maturity and use case. 2.Go-to-market Strategy: Own and evolve the EMEA go-to-market strategy for Azure Data Modernisation capabilities. Partner with Sales leadership to prioritize offerings, vertical plays, and packaged solutions 3.Innovation and Best Practices: Drive adoption of modern data engineering, analytics engineering, DataOps, and MLOps practices. Ensure offerings remain aligned to industry standards, regulatory requirements, and Microsoft Partner expectations . Azure Data Modernisation Sales & Solutioning: In this role, you will partner with TGS Sales team to engage customers, understand business and data challenges and define data modernisation and AI transformation roadmaps . You will also lead technical discovery workshops and executive-level conversations. 1. Solution Oversight & Ownership: Own solution architecture and technical accountability during the pre-sales lifecycle. Ensure alignment of solutions with customer goals, industry standards, and delivery feasibility. 2. Solutioning: Identify, scope, and design data modernisation and AI solutions , including architecture, delivery approach, and effort estimates. Provide thought leadership to continuously improve service capabilities and delivery outcomes 3. Sales Collaboration: You will partner with TEKsystems Sales team to provide guidance on GTM strategy and customer communications, proposals for data-modernisation offerings. Azure Platform Service Delivery In this role, you will work closely and lead TEKsystems delivery teams to ensure customer engagements are delivered seamlessly achieving intended business value. You will provide technical direction as required to delivery teams on customer engagement. 1. Technical Governance & Oversight: As an Azure Sr Architect, you will be responsible for providing oversight to delivery teams and will play crucial role in managing customer expectations and technical escalations if any. Govern delivery quality, ensuring platforms are secure, scalable, compliant, and AI-ready . Provide executive-level guidance ondata platform modernisation, analytics transformation, and AI enablement 2. Delivery Enablement: As an Azure Sr Architect, you will establish an operating model for enterprise customers with the combination of standard processes, best practices, and tools to deliver end-to-end applications and infrastructure solutions safely and at velocity Define operating models for enterprise data platforms including: o Standardised ingestion and transformation patterns o DevOps/MLOps frameworks o Data-quality and observability standards o Governance and lineage frameworks using Purview o High-availability and disaster-recovery architectures Lead and evangelise cloud-native data-modernisation initiatives leveraging Azure Databricks, Fabric, Synapse, and Azure ML. Team Leadership 1. Leadership & Mentoring: As an Azure Sr Architect, you will be responsible to lead, mentor, and develop data architects, data engineers, and analytics engineers across EMEA Support career growth and capability maturity within the Data & AI practice 2. Collaboration and Continuous Learning: Foster a culture of innovation, continuous learning and technical excellence within the team. Maintain alignment with Microsofts evolvingData, Fabric, and AI roadmap 3. Cross-functional Collaboration: Collaborate with cross-functional teams to define data modernization strategies and roadmaps, fostering a collaborative and innovative work environment. Qualifications 1. Education: Bachelors degree in computer science, Information Technology, or a related field. Advanced degrees preferred. 2. Professional Experience: 15+ years of Experience in data, analytics, and cloud architecture . 5+ years leading Azure data-modernisation or analytics-platform initiatives. Proven leadership Experience managing cross-functional data teams. Proven Experience in IT consulting or professional services. Experience building or scaling practice-level capabilities (offerings, IP, GTM) 3. Azure Data Platform and Technology Experience: Deep hands-on and architectural Experience with: Microsoft Fabric (OneLake, Data Engineering, Data Warehouse, Real-Time Analytics, Power BI). Azure Databricks (Delta Lake, Spark, Unity Catalog, MLflow). Azure Synapse Analytics (Dedicated & Serverless SQL) Data ingestion (ADF, Synapse Pipelines, Databricks Workflows). Azure Data Lake Storage Gen2 Strong understanding of Lakehouse architecture, medallion patterns, batch and streaming data processing AI & Advanced Analytics Experience: Des igning AI-ready enterprise data platforms. Experience with: Machine Learning pipelines and MLOps o Generative AI and Retrieval-Augmented Generation (RAG) Vector search and unstructured data analytics o Feature stores and model governance Familiarity with Azure OpenAI, Azure AI services, and responsible AI principles . Data Governance, Security & Operations Expertise in Microsoft Purview for data cataloging, lineage, and governance. Strong understanding of data security, privacy, and regulatory compliance . Experience implementing DataOps, monitoring, and observability for data platforms. Others: Experience with AI/ML platforms (Azure ML, Databricks ML). Scripting Experience (Python,PySpark, SQL). Understanding of real-time data (Event Hubs, Kafka, Message brokers). In-depth knowledge of Azure Services, including Docker, Kubernetes, Cloud Storage and Networking Strong expertise in Continuous Frameworks like Monitoring, Logging, and Security Experience with Infrastructure as code (IaC) tools such as Terraform, Ansible, Azure ARM Strong understanding of IT service management (ITSM) frameworks like ITIL Experience with DevOps tools and deployment patterns Strong understanding of High Availability and Multi Region Architectures Deep understanding of Agile methodology 4. Leadership Skills: Previous leadership Experience in managing and leading cross-functional teams. Demonstrated ability to analyze complex business requirements and translate them into scalable architectures 5. Communication Skills: Excellent written and verbal communication skills Ability to communicate complex technical concepts to both technical and non-technical stakeholders. 6. Continuous Learning & Collaboration: Demonstrated commitment to continuous learning and staying abreast of emerging technologies in Cloud and Cloud services. Experience collaborating with business stakeholders to understand and address their cloud service or data-related needs. 7. Certifications: Preferred certifications include: Microsoft Certified:Azure Data Engineer Associate (DP-203) Microsoft Certified:Fabric Analytics Engineer (DP-600)orFabric Data Engineer (DP-700) Microsoft Certified:Azure Solutions Architect Expert Databricks Data Engineer Professional AI certifications (AI-102, AI-900) are a strong plus. Location London, UK Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at . To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to . We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. TPBN1_UKTJ

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Wh o we are The Enterprise Architecture team at TJX drives technology strategy , innovation, and governance across multiple technical domains to ensure all technology decisions align with business goals and enterprise standards. We are seeking a Senior Enterprise Architect with d eep ServiceNow experience to lead the design, architecture, and governance of our enterprise ServiceNow platform. You will define the strategic direction of the platform, ensure scalable and secure implementations, and partner with business and IT stakeholders to maximize the value of ServiceNow aligning with the overall TJX IT strategy and vision. What you'll need As a Senior Architect within the Enterprise Architecture team, you will provide strategic leadership and technical expertise across the enterprise architecture landscape while serving as the primary authority for ServiceNow platform architecture. This role combines deep knowledge of enterprise architecture principles with hands-on experience in designing and governing ServiceNow solutions that align with business objectives and enterprise standards. Our team is looking for people with deep technical expertise , architectural leadership, and a passion for building solutions that enable business agility. We want creative people that bring in thought leadership and interpersonal skills to demonstrate leadership by example, not authority, and who can foster an inclusive environment where everyone feels heard What you will do Serve as the primary architect for the ServiceNow platform, while ensuring its integration and strategic positioning within the broader enterprise ecosystem Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC , SecOps, Integration Services, Intelligence & AI, ITSM / DevOps etc.) Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains Develop an understanding of TJX 's global business strategies and contribute to development of an application rationalization & modernization roadmap. Develop reusable frameworks, reference architectures, and design templates Supports the publication and communication of strategic technology standards, frameworks, principles and roadmaps to be used throughout the IT organization to guide technology decisions and leverage opportunities through efficient design Define and evolve the enterprise ServiceNow platform 's architecture and roadmap aligned with business needs Promote DevOps, CI/CD, and cloud-native practices across ServiceNow and other enterprise solutions Lead high-level design, integration patterns, and performance/scalability best practices Ensure adherence to platform best practices, security, data model integrity, and upgradeability Define and enforce architectural governance processes and design review boards Stay abreast of new ServiceNow product offerings, trends, and emerging technologies Successful candidate will have 8+ years of overall IT experience, including 5+ years in enterprise architecture or solution architecture, with a proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains. 5+ years of ServiceNow platform architecture and solution design experience, including complex, multi-module implementations. Strong understanding of enterprise architecture principles, frameworks (e.g., TOGAF, Zachman), security, and data governance. Strong understanding of cloud computing concepts and foundational cloud skills, including IaaS, PaaS, SaaS, and hybrid architectures ; experience with DevSecOps practices, CI/CD pipelines Ability to bridge business and technology, translating strategic objectives into actionable architecture roadmaps Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps. Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification Experience with integration design patterns and technologies ( Event Driven, REST, SOAP, JDBC, APIs) across heterogeneous systems. Strong leadership, communication, and stakeholder influencing skills. Bachelor's and/or master's degree in computer science, Computer Engineering, or related field, or equivalent experience. Preferred Qualifications ServiceNow Certified Application Developer (CAD) certification is preferable Experience designing multi-instance or global ServiceNow deployments Exposure to SAFe Agile methodologies and DevOps practices Knowledge of complementary platforms (Workday, Azure/Cloud, etc.). Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 770 Cochituate Rd Location: USA Home Office Framingham MA 770 Cochituate Rd This position has a starting salary range of $128,600.00 to $167,200.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives. TPBN1_UKTJ

ITSM Consultant (ServiceNow or Halo). Exalto consulting are currently recruiting for a permanent ITSM consultant this is servicenow or Halo, this will be remote working and paying £70,000-£75,000 + 15% bonus depending on experience. Expert level installation, configuration and support experience o

IT Service Manager - ITIL / ITSM - hybrid - £80K. IT service management, ITSM, ITIL, including awareness of Devops /.

ServiceNow Project Manager - ITSM/HRSD. Lead the full lifecycle delivery of ServiceNow projects (ITSM and HRSD), from initiation through to go-live and hypercare.

IT services, managed services, or operations/ITSM consulting. Deep expertise in ITSM and Business Process Operations, including service delivery and operating models. Shape and evolve the AI-enabled ITSM and Business Process Operations service offering, from concept to market-ready portfolio.

Role: ServiceNow - Senior Architect (ITSM, HRSD). Define architecture and solution designs for new HRSD/ITSM implementations and. Strong experience across ITSM and HRSD ServiceNow modules.

Translate technical ITSM solutions into clear business benefits for prospective clients. Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery. ITSM platforms like ServiceNow.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes. This full-time role involves maintaining ITSM solutions, collaborating with stakeholders, and ensuring operational efficiency.

The ideal candidate has over 10 years of IT leadership experience, including managing ITSM processes and developing ServiceNow solutions.

Headquartered in Little Rock, Arkansas (USA), we are seeking an ITSM Service Manager based in the United Kingdom who will report to the Associate Director, IT Service Management. The ITSM Service Manager is a full‑time, permanent employee position. This individual contributor will maintain and sup

Step into a role where your expertise shapes the next generation of IT services.As a Service Architect at CGI, you will help clients reimagine how technology enables exceptional user experiences, strengthens operational performance, and delivers measurable business outcomes.You’ll work at the fore

A global digital transformation leader in the UK is seeking a Senior Technical Consultant to drive the technical delivery of solutions using ServiceNow.This role involves preparing and leading design workshops, engaging customers on technical requirements, and providing creative solutions to complex

A leading health and wellness company is looking for a Tooling and Automation Engineer to enhance workflows and improve collaboration through effective Jira management.The role involves optimizing Jira Software, designing complex workflows, and integrating automation solutions.Ideal candidates shoul