Field Operations Manager
18 days ago
Alfreton
Starting Salary - £40,000 Monday to Friday with some evenings and weekends depending on workloads Overview We’re looking for a proactive Field Operations Manager to provide visible leadership and operational oversight across our Fire, Water, and Strip-Out teams. This is a field/office-based role (2–3 days per week in the field) that combines hands-on technical support with project management, compliance auditing, and people development. You’ll ensure every claim is treated like a project, safe, efficient, compliant, and right the first time. From auditing live jobs and enforcing health & safety, to mentoring Supervisors and driving surge planning, you’ll be a key leader in shaping consistent, high-quality operations. This is a highly visible role where leadership, accountability, and professionalism are vital. You’ll protect insurer trust, support policyholders, and uphold DisasterCare East Midland's values. Responsibilities • Technical & Field Leadership – providing on-site leadership, audits, and live decision-making., • Operational Management – planning resources, managing surge/on-call cover, and holding Supervisors accountable., • Training & Development – mentoring Supervisors and delivering training/coaching to Technicians., • Continuous Improvement – identifying workflow improvements and driving innovation across teams, • Health, Safety & Compliance – ensuring compliance with RAMS, COSHH, PPE, and promoting a proactive safety culture., • Customer & Insurer Relations – supporting Supervisors with escalations and attending key claims with insurers rota. Qualifications • Full UK Driving Licence (essential)., • DBS Check (essential)., • NEBOSH General Certificate or IOSH Managing Safely (essential)., • Leadership or supervisory training (desirable). Benefits You’ll Receive • 28 Days Annual Leave (including Bank Holidays), • Free Onsite Gym, • Employee Assistance Programme (EAP) – 24/7 confidential support, • Retirement Pension Plan, • Annual Pay Review, • Bright Exchange Discounts – savings at hundreds of UK shops, restaurants, gyms, and cinemas, • Free Eye Tests, • Access to E-Learning and Skills Development, • Ongoing Professional Training Opportunities (Clear Plan), • Regular Team Events and Social Activities If you need any adjustment or support when applying for this position, please email