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Home Based with occasional travel to Ops meetings / Care homes / London office Salary £34,500 plus Car Allowance or Company Car. ABOUT THE ROLE As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. You'll ensure that Barchester recognises and acts upon complaints raised and ensure lessons are learnt through thorough investigations. This high-profile role will see you investigating, resolving and responding to complaints that have been unresolved at a local level. Your role will also ensure that highest-standard written responses are sent, which are fair, accurate, thorough and attempt to facilitate suitable resolution within the response timeframe. The role of a Customer Care Manager at Barchester is varied and duties include: Objectively carrying out robust investigations into allegations of non-compliance of care delivery and provision. Reviewing complaints correspondence and working closely with colleagues and support teams to ensure completion within policy timeframe. Liaising with managers to support the satisfactory investigation and resolution of complaints at local level. Providing investigative support and advice, with recommendations post investigation. Reviewing written responses from staff and providing feedback to ensure learning and development. Ensuring strategies and processes are in place to meet business and operational needs. Providing effective root cause analysis when the process has broken down. Driving any culture and performance changes to deliver strategic complaints process goals. Providing a monthly KPI report and informing the Customer Contact Manager of all complaints. Identifying when to escalate concerns of a serious nature; referrals to a professional governing body, any immediate risk to resident or public safety, or negative press enquiry. Proactively developing relationships with key members of the Operations teams to enhance knowledge and skills for effective practice. Providing robust analysis of complaints, concerns, comments card and surveys. Working within the Governance framework and with Loss Adjusters to review Stage 3 complaints. ABOUT YOU To join us as a Customer Care Manager, you should have experience of complaints handling along with strong database management and Excel abilities. You should also have knowledge of the Local Government Ombudsman and Data Protection Act. Excellent communication and relationship-building skills are a must and you'll be highly organised with excellent attention to detail and the ability to analyse and solve problems, meet targets and present data. You'll also need to bring a good understanding of customer experience, and you'll be happy to use your initiative, prioritise workloads and work under pressure. Quality and customer-focused, your empathetic nature means you'll apply tact and diplomacy in every situation. REWARDS PACKAGE As well as a competitive salary, we can offer you impressive benefits which would include: a bonus, a company car, contribution pension scheme, and free training and development. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you'd like to use your management experience and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be. 7766

Kara Healthcare is a quality care provider devoted to delivering first-class dementia, nursing, residential, and respire care to residents living in our homes. We believe our residents deserves choice, dignity, and independence. Our main focus is to create a friendly, safe, and warm environment for everyone in our homes. Tailored care plans and 24-hour personal support for each resident help us achieve this. We offer a wide variety of care options from short and long-term residential to person-centred nursing care. Kara Healthcare are continuously looking to recruit talented individuals to join our caring, enthusiastic, and supportive team. Everyone here has a fundamental part to play in our continued success and growth. Follow our CEO Nitesh Somani or Kara Healthcare LinkedIn to find out more about us. Job Overview The Clinical Lead will play a key role in driving clinical excellence, ensuring safe practice, and maintaining the highest standards of care within the home. This is a dual-role position comprising 3 days supernumerary in a Clinical Lead capacity and 2 days working on shift as a Registered Nurse. Working closely with the Home Manager, you will support strong clinical governance, quality assurance, and continuous improvement aligned with CQC and Local Authority standards. This is an ideal opportunity for a senior nurse who is passionate about leadership, compliance, and delivering high-quality, person-centred care. Key Responsibilities • Lead and oversee medication management systems, ensuring safe, effective, and compliant practice, • Drive high standards in wound care, clinical documentation, and care planning, • Oversee Accident and Incident reporting, investigations, and ensure learning outcomes are embedded into practice, • Ensure full compliance with CQC and Local Authority regulatory frameworks, • Provide clinical supervision, guidance, and performance support to nursing and care teams, • Lead mentoring, coaching, and development of staff to build capability and confidence, • Promote a culture of accountability, governance, and continuous improvement, • Support audits, inspections, and the delivery of quality improvement action plans, • Act as a visible clinical role model while working on shift About You • NMC Registered Nurse with an active PIN, • Experienced in a senior nursing or clinical leadership role within a care home setting, • Strong knowledge of CQC standards and Local Authority compliance requirements, • Confident leading medication governance, wound care, and clinical audits, • Passionate about developing others through mentoring and coaching, • Strong leadership, communication, and organisational skills, • Committed to delivering safe, effective, and person-centred care Requirements • Active NMC registration, • Proven experience managing medication systems and clinical governance, • Experience reviewing and improving Accident and Incident processes, • Strong leadership and team management capability, • Experience supporting inspections and driving quality improvements, • Ability to work both supernumerary and on shift as required Benefits • Full-time role, 43 hours per week, • Supportive senior leadership team, • Ongoing professional development opportunities, • Career progression within a growing organisation, • Opportunity to shape and influence clinical standards across the home

Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Job Description Reporting to the Senior Solutions Development Manager, you will work within the Business Development function, responsible for leading the solution design of tender responses, designing and delivering commercially competitive solutions for warehouse opportunities. This role can be based at any of our Great Bear depots within the Midlands or North area however some travel will be a requirement as part of the role. Working hours: Monday to Friday, 40 hour week. Key Duties of a Solutions Development Manager: Communicate directly with customers during all stages of the tender process. Analyse customer requirements including tender documents and data. Assess business development opportunities in the context of Great Bear’s existing operations and provide executive summaries. Make recommendations regarding the suitability of potential new business. Plan and coordinate project and tender responses. Make recommendations regarding bid scope. Liaise with Regional Operations Directors, operations teams and specialist functions within the business throughout all phases of the tender process. Design warehouse and transport solutions taking into account industry best practice, including: Warehouse processes; layouts; equipment; vehicle routing and shift planning, IT systems; management and admin structures. Develop and execute appropriate models to determine resources (people, equipment, property, IT, transport etc.) to feed into financial models. Manage quotes for sub-contracting any non-core services which form part of tender scope. Prepare profit and loss budgets in conjunction with finance teams. Provide detailed financial and operational comparisons for alternative solutions highlighting risk. Prepare tender response documentation and presentations. Assist with the development of company marketing materials. Maintain an up to date knowledge of developments in the industry through membership of a professional body (e.g. CILT), attending industry events and training courses. Support the development of other members of the business development team. Support the implementation of new contracts. Qualifications The successful candidate will have a commercial awareness of the UK third party logistics sector gained through an operations or solution design background. You will possess excellent analytical and IT skills essential to produce detailed operating cost models. You will be comfortable communicating at Board Level and presenting proposals to customers. You will be forward thinking in reviewing any suitable automation opportunities for the projects you work on. Successful track record working in a logistics solutions design role with commercial accountability. Operational experience advantageous. Ability to lead a team through the tender process and produce high quality results. Leverage support from other departments e.g. IT, operations, HR, facilities management, to ensure appropriate engagement in solutions design and the tender process. Technically proficient using advanced Microsoft Office Excel functionality (macros; pivot tables; data links; lookups; etc.) with the ability to deal with complex data management. Current and in depth understanding of commercial warehouse rates and profit & loss. Confident communicating with Senior Management, Key Stakeholders and customers up to and including Board Level. Capable of working under pressure to meet critical deadlines and complete objectives. Experience of automation technologies currently in the market. Ability to use industry-recognised simulation and modelling tools is not essential but may be advantageous e.g. CAD, CLASS, CAST, Paragon etc. Additional Information As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – Competitive holiday entitlement of 25 days plus the bank holidays. Company Bonus – We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme. Private Medical Cover – This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa. Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer. Life Assurance - 4x your annual salary. Company car or car allowance - business need Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam

ROLE: Trade Counter Assistant / Driver - FIXED TERM CONTRACT HOURS: 44 hours per Week -Permanent Role SALARY: £29.080 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways: We have a Christmas shutdown period We only work occasional Saturdays, on a rota basis We don't open our branches on Sundays Our branches close at 4:30pm during the week, we support your work/life balance! We offer a FREE Healthcare plan for all our employees Exceptional monthly Branch Bonus Industry leading induction and training programmes Excellent opportunities to grow with us, and progress your career Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell. WHAT OUR TRADE COUNTER ASSISTANTS DO: Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers Provide exceptional customer service and support to new and existing customers Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans Responsible for route planning, safe driving and keeping the Company vehicle clean Supporting the Branch Manager with actions and activities on time, in full Compliance with Health and Safety, company policies and procedures Ensure excellence in customer service, operational standards and Branch sales targets are achieved Support the delivery of sales targets whilst developing and maintaining positive customer relationships Assist with the delivery of branch operations Provide support and assistance to Branch colleagues as required Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS: Passion and energy to deliver exceptional customer service and achieve business targets A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, with ability to prioritise and use own initiative Confident IT user, with experience of MS Office and industry standard software eg SAP A full and valid driving license is essential, and a FLT licence could be a distinct advantage Previous branch stock take experience could be a distinct advantage Comfortable to work in a small team and on occasion, alone Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 25 days holiday, plus statutory holidays - normally 33 days in total each year Free Healthcare plan for all employees Enhanced Maternity and Paternity benefit Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on Eurocell products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it Colleague Referral Programme; we pay you for successfully referring people to join our team Excellent opportunities to grow with us, and progress your career

Home Manager (LD Supported Living Care Home) - £33,000.00 Kettering Service Rated Good by the CQC in all 5 areas. Main Purpose of the role: To provide a needs led service to adults in a fantastic Supported Living service with learning disability, autism and other health related needs and conditions. By adopting a person centered approach that fosters self-awareness, personal growth and gives each person the strongest voice with regards to decision making and lifestyle choices. To maintain high standards ensuring compliance with the Care Quality Commissions Fundamental Standards of Quality and Safety. KEY RESPONSIBILITIES Leadership and People Management: To lead by example and develop effective teams within the home. Develop a positive working environment which nurtures and rewards good practice through a programme of training and development. Provide regular supervision and annual appraisal to Support Workers in line with the companys procedures and standards. Quality Management: Ensure the home is run in line with statutory and Vista Care policies and procedures. Ensure processes are in place and adhered to in line with the requirements of the Care Quality Commission (CQC). Financial: Manage delegated budgets to ensure resources are used to best effect, in line with company policy and procedure. Report financial discrepancies to line management. Management: Ensure information is collated and recorded in line with Quality Assessment System and CQC requirements. To attend reviews as appropriate. Health And Safety: Ensure the home meets H&S regulations and guidance, complete RIDDOR and any reports as required. Ensure staff team completes H&S training as required. Partnership Working: Maximise effective partnerships with mainstream and specialist services e.g. Health, Education, Employment, Leisure etc. Equality and Diversity: Ensure equality in the workplace regardless of race, age, disability, gender, sexual orientation or religious belief. PERSON SPECIFICATION At least 3 years recent experience of working with adults with learning disabilities and autism at management level. Experienced in Working in partnership with other professionals e.g. health, local authority, CQC. Ideally have an NVQ Level 4 (Level 3 is essential). TPBN1_UKTJ

Production Manager Kettering Hours - Monday to Friday 37.5 hrs Salary up to £50k plus great benefits An exciting opportunity has arisen for an experienced and commercially minded Production Manager to join a highly respected engineering and manufacturing organisation based in Kettering. Operating within a specialist low-volume, high-value manufacturing environment, the business designs, manufactures, and supplies advanced technical equipment to customers across global markets. This role is ideally suited to a strong operational leader with an engineering background who enjoys balancing technical, commercial, and people responsibilities within a fast-paced and collaborative environment. The Opportunity The Production Manager will take responsibility for the end-to-end coordination and delivery of manufacturing and operational activities across multiple departments. Working closely with senior leadership, the successful candidate will oversee planning, production, engineering coordination, service delivery, warehousing, buying, and quality processes to ensure operational excellence and customer satisfaction. This is a highly visible leadership role with significant scope to influence operational strategy, improve efficiency, and contribute to the continued growth and success of the division. The role requires a hands-on and proactive leader capable of driving accountability, supporting continuous improvement, and developing high-performing teams while maintaining a strong customer and commercial focus. Key Responsibilities Operational Delivery & Production Planning Lead and coordinate operational delivery from order acceptance through to production, shipment, installation, commissioning, and aftersales support Ensure production schedules, resource planning, and capacity management are aligned with customer delivery expectations Develop and improve integrated planning processes across engineering, production, servicing, buying, and warehousing functions Identify operational risks, bottlenecks, and delivery challenges proactively and implement effective solutions Ensure accurate tracking and visibility of production priorities, workflow, and timelinesProduction, Engineering & Service Oversight Provide leadership and support to team leaders and technical departments across: Mechanical design Electrical design Software/Firmware coordination Mechanical assembly and production Electrical production and calibration Commissioning and testing Technical service and support Warehousing and fulfilment Ensure all production and calibration activities are completed in line with established quality standards, operational procedures, and compliance requirements Support cross-functional collaboration between departments to improve communication and operational efficiency Drive accountability for production quality, defect reporting, root cause analysis, and corrective actions Oversee service and technical support operations to ensure customer issues are resolved effectively and professionallyCommercial & Financial Awareness Support the achievement of operational and financial objectives through effective planning and resource management Work collaboratively with sales, logistics, and senior leadership teams to balance customer expectations with operational capability and profitability Identify opportunities to reduce operational inefficiencies and cost leakage through: Improved planning Supplier feedback Internal manufacture vs subcontract decisions Enhanced service charging clarity Contribute operational insight to wider commercial and strategic business decisions Develop greater visibility of margin performance and operational impact on profitabilityCustomer Engagement & Business Support Support customer satisfaction by ensuring operational delivery commitments are consistently achieved Work closely with commercial teams to resolve technical or operational customer concerns quickly and effectively Contribute technical and operational input into product positioning, service offerings, marketing materials, and business development activities Support the development of aftermarket opportunities including training, upgrades, servicing, and technical support packagesLeadership & Team Development Lead, mentor, and develop operational team leaders to improve performance, accountability, and communication Create a positive, commercially aware, and customer-focused culture across the production and service functions Support succession planning, skills development, and employee training initiatives Ensure effective communication across departments and with senior stakeholders Promote continuous improvement and encourage teams to identify and implement operational efficienciesContinuous Improvement & Governance Support strategic operational and product development initiatives aimed at maintaining competitive advantage Improve operational consistency while avoiding unnecessary complexity or bureaucracy Strengthen communication and feedback loops between engineering, sales, production, service, quality, and buying teams Support compliance and audit readiness activities relating to CE/UKCA regulations and calibration standards Drive improvements in operational processes, reporting, planning, and performance visibilityCandidate Profile The successful candidate will be a practical and grounded operational leader with strong technical understanding and the ability to balance strategic thinking with hands-on delivery. You will demonstrate: A qualified mechanical and/or electrical engineering background Minimum 5 years’ experience within a senior production, operations, or manufacturing leadership role Proven experience managing both engineering/design and production teams Strong planning, organisational, and problem-solving abilities Commercial awareness with understanding of operational cost, margin impact, and customer expectations Experience using ERP systems within a manufacturing environment Confidence working within a low-volume, high-value manufacturing setting Strong communication skills with the ability to engage effectively at all levels Knowledge of machinery regulations and manufacturing compliance standards Strong IT literacy and interest in evolving technologies and operational systemsDesirable Experience Experience in any of the following areas would be advantageous: Business Central ERP systems Profit & Loss exposure or operational budgeting responsibility Precision engineering or capital equipment manufacturing IoT, automation, or machine learning technologies Product development, product strategy, or business growth initiatives International service or technical support environmentsWhat’s On Offer Competitive salary up to £50,000 DOE 25–30 days annual leave (service dependent) Company pension scheme Life assurance Income protection Flexible working arrangements Free on-site parking Opportunity for international travel Long-term career progression within a growing and innovative engineering businessFor a confidential discussion or to express interest in the opportunity, please apply directly

Create a business development plan to assess, qualify, develop, and shape key opportunities in client accounts, territories, sectors and ensure continued financial health and maximum value creation for both our clients and Avanade. This will include coordinating with the right teams, achieving the e

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The Business Development Manager (BDM) plays a key role in driving the growth, performance, and engagement of Managed Service Travel Partners (MSTPs) within the Brilliant Travel Division. The BDM acts as the primary relationship owner for their portfolio, supporting partners to build sustainable and

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Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. Tran

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This is an exciting opportunity to join a fast growing B2B meetings and events platform that combines innovative AI-powered technology with venue sourcing and event solutions, working with some of the world’s leading brands and corporate clients. If you’re a strong Business Development Manager w

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