People Operations Manager - The Jockey Club - Exeter/ Wincanton
7 days ago
Cheltenham
People Ops Manager Exeter/ Wincanton | Full-Time / Permanent £30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We are seeking a Peoples Operations Manager to support and drive the labour plan and HR service across Exeter and Wincanton Racecourses. About the role • You’ll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences., • This is a varied, hands-on role where you’ll work closely with operational teams to support recruitment, performance and employee experience across multiple venues., • Support with rota planning, forecasting and labour cost control., • Assisting with payroll processes ensuring accuracy and deadlines are met. Workforce Planning & Operations: • Support recruitment, onboarding and training of casual and permanent teams, • Build and maintain a strong, reliable pool of event staff., • Explore new and creative ways to attract and retain talent., • Act as a first point of contact for HR queries, policies and procedures., • Support managers with employee relation matters, including investigations and hearings., • Maintain accurate and compliant employee records., • Contribute to performance management and succession plans., • Support delivery of training plans and onboarding programmes., • Help identify and develop future talent within the team, • Work with managers to ensure teams are trained to deliver a 5-star guest experience., • Promote a positive, inclusive and high performing team culture., • Build strong relationships with stakeholders across all venues., • Ensure all staff met health & safety and legal requirements., • Support H&S initiatives and maintain high standards across site., • A confident communicator who builds strong relationships at all levels., • Highly organised with the ability to manage multiple priorities., • Experience in hospitality / events is desirable., • Strong administrative and IT skills., • Proactive, solution focused and adaptable., • Ability to influence and support others effectively. Job Reference: com/0704/74904003/52801315/SU #Levy UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!