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Job Title: Dispatch Manager (Plumbing & Maintenance) Role Overview • Salary: £35,000 - £43,000 per annum (depending on experience), • Working Hours: 8:00 AM – 6:00 PM (Monday to Friday) (working day is either 8am-5pm or 9am-6pm - on a rota'd basis), • Location: Office-based role, • Reporting to: Internal Operations Manager The Business Met Serve Ltd is a Plumbing & Heating Company covering SW London, South Middlesex Surrey, Sussex, Hampshire, Berkshire, East Dorset and South Wiltshire. We carry out circa 8000 home visits per month; varying from minor repairs to extensive installation works. With offices in Reigate and Basingstoke we are a Business of circa 100 Engineers and 30 Office staff. Trading as Dyno-Rod Plumbing, we are part of the Dyno-Rod franchise network. What we Offer our Team • Basic Salary, • Pension (Royal London), • 20 days holiday plus bank holidays, • Group Life Assurance (post 6 month qualifying period), • Group Medical Cash Plan (post 6 month qualifying period), • Access to certain benefits and discounts with British Gas, • Annual discretionary bonus scheme, • Overtime options available We are keen advocates of continuous improvement and continuous training. We will always look to help our colleagues develop, whether that be through online or in person training courses or qualification, including external. Role Purpose The Dispatch Manager leads the scheduling and logistics team, leveraging Dynamics 365 (D365) Field Service to ensure plumbing bookings are planned efficiently and attended within agreed Key Performance Indicators (KPIs). This role acts as the critical link between customers, office staff, and field engineers to maximize daily productivity and ensure seamless out-of-hours coverage. Key Responsibilities Booking Planning & Scheduling • D365 Optimization: Oversee the strategic planning, scheduling, and routing of all plumbing jobs within the Dynamics 365 field service module., • Route Efficiency: Ensure plumbing engineers are dispatched based on proximity, skill set, and job urgency to minimize travel time., • Capacity Management: Balance emergency reactive plumbing calls with planned preventative maintenance bookings seamlessly. On-Call & Rota Management • Engineer Rotas: Design, implement, and manage the out-of-hours on-call rota for the plumbing engineering team., • Fair Allocation: Ensure balanced, fair, and compliant distribution of on-call shifts among the engineering workforce., • Escalation Support: Act as an escalation point during handover periods to ensure out-of-hours emergencies are logged correctly in D365. KPI & Performance Management • SLA Compliance: Monitor the D365 live schedule board to guarantee engineers attend bookings within promised time windows., • Monitor Metrics: Track response times, first-time-fix rates, and daily job completion stats., • Jeopardy Management: Intervene early when jobs risk breaching KPIs and re-route resources instantly via D365. Team Leadership & Office Operations • Staff Management: Line-manage, train, and motivate the office-based dispatch team on D365 system workflows., • Shift Coverage: Manage office rotas to ensure constant cover during core operational hours., • Escalation Point: Resolve complex booking conflicts or customer complaints efficiently. Technical & Experience Requirements • Industry Experience: Proven background in dispatching trade services (plumbing, heating, maintenance, or gas)., • Software Skills: Strong hands-on experience using Microsoft Dynamics 365 (D365) scheduling tools or field service management platforms., • Rota Planning: Demonstrated experience managing complex engineer rotas and out-of-hours schedules., • Data Literacy: Ability to interpret D365 performance reports and dashboards to improve team and engineer efficiency., • Commercial Understanding: Able to understand and see the commercial picture driving the business forward, with a strong ability to make key decisions using their own judgement. Appraisal / Review System · Annual reviews will be carried out to appraise your performance not only to ensure that standards are being maintained but to also ensure that the correct support is offered. The review system also gives a fuller understanding of the Skill set required and what is expected of your role. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Maintaining a safe, clean clinical environment, following infection control procedures, and communicating effectively with patients, families, and colleagues. Carrying out clinical tasks within your competency, including observations, wound care, specimen collection, and catheter and stoma care. A m

That's why we're looking for someone who's committed to maintaining the highest standards in the kitchen and during the food preparation process. In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:. Formal qualificat

Copilot and ChatGPT, may be used to support your application preparation, for example by generating ideas or checking spelling and grammar. Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment. This can be within

The Activities Assistant role involves helping us to deliver an entertainment and activities programme that covers a wide range of pastimes, social activities, outings and events. In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards pac

At least 6 months paid UK care experience in the last 3 years, including personal care and moving and handling. Newcross Healthcare is recruiting experienced Care Assistants in Hawick to provide high quality care in care homes and local community settings. Join a trusted care provider with 30 years

By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comfortable and at home. The role of Laundry Assistant involves sorting, washing, drying, ironing and contributing to the overall look and feel of the home. It's a great way to ge

Managing and controlling contractors on site, including inductions and maintenance of relevant documentation. Ensuring site security systems and infrastructure are inspected and maintained. You will carry out site inspections, oversee contractor activities and complete maintenance and repair works i

In return we'll provide all the training you need to thrive. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. To join us as a Bank Housekeeping Assistant you'll need a caring nature, personable approach and good prac

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewar

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewar

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. To join us as a Housekeeping A

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. You'll assist with daily living, providing support and companionship and sharing great moments and memories t

Our mission? To empower individuals to lead fulfilling and dignified lives. As a Healthcare Assistant at Komplex Care, you’ll be providing care and support to a client, whose individual needs include:. Komplex Care stands at the forefront of national care provision, delivering nurse-led care in th

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. Work with the Komplex Nurses and contribute to the identification of training needs for all levels of staff and ensure training

Komplex Care stands at the forefront of national care provision, delivering nurse-led care in the comfort of our clients' homes. Our mission? To empower individuals to lead fulfilling and dignified lives. Each client receives dedicated attention from their very own Operations Manager and Registered

In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:. We'll cover your mileage when you travel over five miles from your main home, and if you're on duty at the time of an inspection and we achieve a Good' rating, you

We'll also look for a patient, caring nature and a genuine interest in our patients. In the role of Bank Maintenance Assistant, you can expect plenty of variety as you provide the cover that ensures our building and grounds are at their best all day, every day. As well as that, you should be flexibl

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independ

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that'

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that'

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev

We specialise in supporting both adults and children with complex conditions ranging from but no limited to spinal injuries, brain injuries & behaviour that may challenge. We are equally committed to our team, offering meaningful training, continuous support, and genuine opportunities for career dev