Food and Beverage Manager
2 days ago
Leeds
F&B Manager Location: HQ – Hotel, North Leeds Salary: £32k to £35k (dependent on experience) Overview & core Values At the hotel, every member of the team must play their part in delivering exceptional service to our guests, our owners and our colleagues. As a F&B Manager working for the hotels you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel’s overall objective. The hotel have 4 core important values which are central to the success of the hotel; Ownership| We think and perform like owners Driven| We have a constant desire for improvement Transparency| We ensure clarity in communication so that there are no surprises Investment in our People| We continuously invest in our people to ensure that they are the best that they can be Key Skills Required • Previous F&B Manager experience in hotel environment, • Commitment to delivering a high level of customer/client service, • Ability to communicate and influence across all stakeholders, • A strong ability to manage business/workflow priorities to ensure success of department, • Team player and able to work proactively with a wide remit, • Ability to work under pressure and under own initiative, • Experience of managing a team, • Firm understanding of GPs and menu engineering, • Creative and innovative approach Key Skills Desirable • Recognised and relevant qualifications for this industry, • Previous experience in event management, • Previous experience running a multi-outlet function, • Previous mixology experience Core Duties and Responsibilities • Take accountability for all F&B operations across restaurant, bar and function rooms, • Control expenditure within F&B outlets. This is a shared role but you’re involvement will be valued., • Take accountability for achieving budgeted cost of sales in Food and Beverage, • Identify and act upon opportunities to grow revenue and reduce costs within the F&B department. Again, this is a share responsibility as the GP margins are stable but they are open to ideas and suggestions on how to improve profit margins and want you to upsell., • Ensure full compliance with licensing laws, health and safety and other statutory regulations, • Ensure the completion of the shift handovers and shift checklists, • To be aware of all local events, all local competitors and to ensure that our F&B operation and product remains the market leader, • Manage the day-to-day operation of F&B outlets, • Plan, coordinate and lead weekly F&B meetings, • Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation, • Deal with customer complaints ensuring effective outcomes, • Utilise personnel between all F&B outlets to minimise payroll expenditure and ensure flexibility of the team and optimise staff stability, • Supervise work at all levels and set clear objectives for F&B team and department, • Complete monthly F&B reports or as and when required, • Duty Manager responsibilities, • To update all employee documentation in EPS to ensure staff files remain current and up to date, • To monitor and manage employee absences within the F&B department, ensuring all absences are accurately recorded within EPS, reasons for absences are recorded within EPS, and return to work (RTW) forms are complete and loaded in EPS., • To manage any staff issues informally where appropriate and to advise Hotel Manager of any issues which need to be formally dealt with, • Ensure all rotas are loaded into EPS and signed off by the set deadlines People • Fully accountable for all team members within the F&B unit in terms of recruitment, performance management, • Liaise with Line Manager with any issues which may be classed as high risk, • Act as a role model in terms of values, professional ethics and conduct, • Identify training needs within the team and deliver or source appropriate training, • Ensure clear and effective communications are delivered throughout the team to ensure all members are aware of current developments within the company, • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development, • To develop a cohesive and trained F&B team who are able to provide superior guest service, maintain and improve product quality and maximise revenue, • Take a responsible approach towards timekeeping and attendance at work to ensure the hotel runs efficiently at all times, and to assist in the event of absence cover, • Maintaining close working relationships with all departments with a key focus on Events and Kitchen departments, • Act as role model for personal learning and development, • Have a flexible approach to assisting other departments where required, • To remain and demonstrate transparency across day to day management of F&B department Quality • Ensure all appropriate Standard Operating Procedures are adhered to, • Utilise metrics including, Revinate, Trip Advisor, other guest feedback platforms etc. to ensure quality measures are maintained throughout the Hotel., • Ensure our guests receive an exceptional level of service and want to return by anticipating guest needs effectively, • Ensure routine maintenance is carried out within F&B department, liaising with your Line Manager and maintenance on any major works required, • Manage and maintain a safe and secure environment for guests, employees and hotel assets by maintaining the hotel safety policies and procedures, • To ensure that the quality, range and service of food and beverage is high to ensure maximum revenue is achieved and has a positive impact on customer retention Profit • Manage F&B departmental budgets, • Ensure F&B payroll is in line with budgeted payroll and ensure employee schedules are closely and effectively managed to reflect any changes in revenue, • Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control, • Pro-actively pursue all practices in-line with company environmental and energy saving initiatives, • Take a positive approach towards upselling and confidently promote the product in order to maximise hotel revenue to meet and exceed budgeted targets., • Remain sales focused at all times, • Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximised, • To have a core understanding of P&Ls to enable a firm understanding of all financial aspects of the business General • Comply with the company codes of conduct at all times, • Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating company values, • Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals, • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries, • Produce reports as required in line with current guidelines, • Attend business reviews / board meetings as appropriate and actively contribute to all forums Success Criteria • Achieve or exceed the budgeted revenue and control expenditure, • Meet targets and objectives, • Minimal complaints from stakeholders to be received, • Positively impact the volume of repeat business, • Meet all deadlines of reporting to our owners, • Respond to all requests and queries in an urgent manner from the hotel owner and the hotel management team Benefits • Live in accommodation can be offered., • Pension Scheme, • Free parking, • Food provided whilst on duty, • Discounted Hotel Stays, • Discounted Food and Beverage, • Incremental Holiday Entitlement, • Training and Development Opportunities, • Cycle to work scheme