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Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero. This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it. We are looking for a Water Analyst to join our successful Siteworks team. This role is home based with occasional travel to our offices required. Role and Responsibilities The Water team requires an organized, self-starter to manage a workload of project and audit recommendations to realise savings and refunds for our customers. The team are responsible for auditing water accounts and reviewing opportunities to assist our clients with cost recovery and implementing savings. Reporting to the Head of Water Auditing, the successful candidate will be confident in dealing with internal account managers, suppliers and clients, have experience in using CRMs and strong IT skills. The successful candidate's responsibilities will include but not be limited to: • Using our internal CRM system, submit and track refund and savings opportunities as directed by the Water Audit team following analysis or on-site audits., • Manage a log of claims for multiple customers., • Compile evidence packs to support challenges and claims to suppliers., • Schedule workflow to follow up and escalate at appropriate times., • Managing the submission of refund allowances where appropriate., • Maintain and develop positive relationships with client suppliers (water retailers and wholesalers) and 3rd party contractors to effectively resolve queries and claims raised., • Provide regular MI reporting of the progress of claims submitted, forecast and log of completed and successful claims., • Attend and contribute to supplier meetings as required., • Report audit recommendations and results to clients., • Recording / updating processes where necessary., • Take an active part in process transition to increase speed / efficiency of query submission, follow up and resolution. Qualifications and Experience Requirements Essential: • Confident and professional telephone manner, • Experience working with CRM systems, • Excellent English and Mathematics, • A good working knowledge of Microsoft Office applications (Excel essential), • Good negotiation skills, • An inquiring mindset and determination to overcome obstacles to pursue claims to a successful resolution, • Ability to meet deadlines and prioritise activities, • Ability to analyse technical reports and develop recommendations in plain language, • Have a positive attitude, integrity and self-motivation, • Diligent and with an eye for detail Desirable: • Water Industry experience, • Good knowledge of the current and historic UK Water market regulations, • Knowledge and understanding of UK Water market pricing and charging schedules, • Ability to support and lead system and process development opportunities, • Good presentation skills, • Good networking and interpersonal skills across client & delivery teams, • Team player willing to support others What we offer • Training and development opportunities, • Company pension, • Sharesave scheme, • Life insurance, • 4pm finish on Friday If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!

Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company. Our portfolio of brands comprises of Key (the Adviser) More2Life (the Lender) and Air (Adviser software service). We are looking to appoint a Head of Insights & Analytics into the business, to lead the function responsible for turning data into better decisions, better performance, and better customer outcomes. This is a hands-on analytics and insight leadership role focused on MI, reporting and analysis. The successful candidate will define the organisation's insights and analytics strategy whilst building and leading a high performing MI, reporting and analytics team. You will demonstrate thought leadership, acting as the organisation's authoritative voice on insight and analytics, and bring external market trends, regulatory expectations and analytical innovations into the business to promote a culture of proactive, hypothesis-led analysis. The ideal candidate will have significant insights and analytics leadership experience and possess a strong commercial instinct. There is a need for deep BI reporting expertise such as Power BI, Tableau as well as strong SQL literacy. The ideal candidate will be a strong people leader - a clear communicator, constructively challenging, with a customer and complianc...

Member Services Lead (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£70k DOE + benefits - 37 hours a week. A glance at the role: Our Member Services Lead role combines technical experience of the LGPS, Police or Firefighters pension schemes and service delivery experience, to deliver a market-leading pensions administration service. The role holder will be responsible for ensuring client SLAs are delivered, staff are developed, and that member service is key to everything we do. The role holder will lead, motivate and inspire the administration team, whilst working closely with the Head of Member Services to ensure LPPA provide value to our stakeholders. This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: • Competitive salary £65k-£70k DOE + inclusion in annual bonus scheme., • 30 days holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave., • Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions., • Access to Health or Dental Plan., • Access to our Enhanced Employee Assistance Programme for when you might need some support., • The opportunity to earn through our Employee Referral Scheme., • Access to our bespoke Reward Discount Scheme Your Perk Site., • Opportunities to attend Wellbeing webinars and social events., • Daily free fruit and snacks available to you in our office., • Ensure your team of circa 40 administrators and people managers operate effectively to deliver a high-quality service, • Lead by example by setting consistently high standards in every area of administration, • Support the completion of change projects, testing and audit activity, • Inspire staff to develop and meet their career goals, • Liaise with the Head of Planning & Insights to understand how macro factors can impact demand, • Ensure work allocation is effective and cases are processed efficiently, • Enhance the member experience, ensuring members are kept up to date with case progress, • Monitor performance against the forecast daily with the aim of clearing all due work with no backlog carry over, • Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered, • Prepare regular MI, showing the forecast vs actual performance and explain differentials, • Review and improve current processes, systems and ways of working to ensure they are fit for the future, • Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency, • Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met, • Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks., • Be pro-active in identifying and embedding ways for reduction in the number of complaints, data breaches and errors, • Forward plan resource requirements to support Value Added Business (VAB) activity as required with the Commercial team, • Attend client meetings and present at the Pension Board / Pension Committee meeting as required, • Consistently achieve member and employee satisfaction scores, • Previous management / senior management experience (minimum 5 years), • Experience of Local Government Pensions Administration (minimum 5 years), • Experience of leading, managing and driving the performance of others (30+ direct / indirect reports), • Experience of client relationship management, • Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes, • Experience managing change in a fast-paced and agile environment, • Ability to interpret and use complex data, • Ability to review and improve end-to-end processes, • Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives, • Attention to detail and innovative thinking skills, • Working together, • Committed to excellence, • Doing the right thing, • Forward thinking JBRP1_UKTJ