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Established independent firm of accountants looking to recruit an Accounts/Client Manager Your new company An established independent firm of accountants based in Preston who are dedicated to providing tailored financial and business solutions to their diverse client base are looking to appoint an Accounts/Client Manager. Your new role The Accounts/Client Manager will be responsible for managing a portfolio of clients, ensuring their financial and accounting needs are met with excellence. You will be the main point of contact for clients, building strong relationships while overseeing day-to-day accounting processes. You will act as the primary point of contact for a portfolio of clients providing advice and guidance on accounting, tax and financial matters. You will have responsibility for over 200 clients. You will oversee the preparation of annual accounts, tax returns, and VAT returns for clients, ensuring accuracy and compliance. You will also be assisting clients with transitioning to digital accounting platforms, such as Xero or Quickbooks. What you'll need to succeed ACA/ACCA Qualified if preferred with proven experience in a client-facing accounting role within an accountancy firm. You will have strong knowledge of accounting principles, tax regulations, and compliance requirements. Proficiency in accounting software such as Xero and QuickBooks is essential. What you'll get in return You will receive a competetive salary plus benefits and the opportunity to work directly for the Parter of the firm and the opportunity to grow your career. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. # 4647998

Customer Support Team Leader Location: Preston (Hybrid) Salary: Circa £40,000 Step into a leadership role! My client is a market-leading organisation within the energy and utilities sector, delivering innovative software and managed services. They’re looking for a Customer Support Team Leader to join the team—ideal for someone currently in a senior business support or operations role who’s ready to take the next step into leadership. It is essential that you have experience in the energy or utilities sector, with a managed services background. Whether you’ve already had some exposure to mentoring or are looking for your first formal management role, this is a brilliant opportunity to develop your leadership career in a supportive, structured environment. The Role You’ll oversee the day-to-day running of a business support function, ensuring smooth operations and excellent service delivery. Alongside this, you’ll begin to take ownership of team leadership—coaching, developing, and guiding colleagues to achieve their best. What You’ll Be Doing • Supporting the delivery of a high-performing business support function, • Acting as a key point of contact for operational queries and escalations, • Monitoring performance against SLAs and identifying improvements, • Coaching and mentoring team members (with support from senior leadership), • Driving process improvements and efficiency across the team, • Working closely with internal stakeholders to ensure excellent service delivery, • Helping to build a positive, collaborative team culture About You • Currently in a senior customer support/operations role, • Looking to step into your first team leader position (or early-stage leadership experience), • Currently or previously working with the energy or utilities sector, • Strong organisational and problem-solving skills, • Confident communicator with the ability to influence and support others, • Passionate about delivering excellent customer/service outcomes, • Keen to develop leadership skills and grow your career What’s in It for You? • Salary up to £40,000, • Clear progression into leadership and management, • Supportive environment with mentoring from experienced leaders, • Hybrid working, • Great working environment and culture Please send your CV today for immediate consideration. Ascent People Ltd is acting as an employment agency for this vacancy, and applicants of all ages and backgrounds will be considered.

In this senior level role you will be required to support and develop a team of Desk Based Account Managers. Taking responsibility for the ongoing advancement of team performance. Tasked with establishing, developing and managing quality relationships within a dedicated customer base, the Senior Desk Based Account Manager is challenged to take ownership and responsibility, earning the right to further develop each account within a technology framework, both with individual customer and across a wider team of direct reports. You will play a key part in the customer journey and will be required to obtain and document important information about customer objectives and desired outcomes for success – feeding into defined development plans and review forums. In addition, you will be expected to conduct regular customer review meetings, supporting customers with any queries or requests they may have, helping them to overcome challenges. Data capture and cleansing will be at the forefront of the approach, helping to ensure best experience along with clear communication reach, as and when required. Success will be defined across several quantifiable factors including relationship health scoring, contractual success, baseline performance and orderbook achievement. Key responsibilities of the role include: • Oversee the day to day management of a team of Desk Based Account Managers, supporting in the achievement of key objectives and performance measures., • Support in departmental reporting and analysis sessions., • Leverage your personal skills to develop quality, meaningful customer relationships., • Carry out commercial analysis to support with forecasting and planning., • Maintain regular service reviews with customers, identifying and documenting challenges and, • opportunities., • Work within clear data frameworks, adopting best practices to ensure a quality customer experience., • Lead on customer facing communication, helping to connect customers to resolutions and relevant areas of benefit, commercially, operationally and technologically. The person specification, skills, knowledge and competencies required, include: Essential: • Experience in managing and leading people and teams., • Experience in managing relationships, overcoming challenges and establishing resolutions., • Good communicator – able to set and manage expectations., • Understanding of CRM systems and basic data management principles., • Customer Service skills – personable, good listener, attention to detail., • Negotiation skills – capable of handling objections effectively. Desirable: • Prior experience supporting customers with a unified communication product set (voice, connectivity, mobility etc)., • Sales background with experience in quotation building and order submission., • Experience in providing technical support in a business to business capacity. “A hugely exciting opportunity to join an ambitious department, committed to its customers. Desk Based Account Management is a great way to further your account management career, giving the right person an opportunity to develop and grow themselves, alongside customers and their technologies.”

Comfort participating in remote, part time studies. If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work from home part time opportunities — this is your chance!. No call centre agent experienc

BelongWithUs Are you a natural leader with a passion for delivering a market-leading customer experience? We are looking for a Customer Support Manager. By managing a high-performing team, you will ensure our customers receive seamless support while helping the business reach its profit targets. Con

Defence Account Manager Job Description: We are looking for an Account Manager to join our growing Defence team. As the internal voice of the customer, the account manager will identify and challenge the effectiveness of business processes which underpin contract performance taking the lead interna

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. This is a busy role suited to someone who thrives under pressure and enjoys working with customers. Manage Priorities and work under pressure.

This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges. Customer Communication: Manage customer interactions via phone and email, e

Supporting Tax-Free Childcare (TFC).West Strand Business Park, Preston, PR1 8UY.Monday - Friday, 8:00am - 6:00pm (37 hours per week).Make a real difference to families across the UK.We're looking for enthusiastic, flexible and customer-focused individuals to join our busy call centre team as a.Tax-F

We are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our team at the Chorley site.Reporting into the Ingredients Manager you will need to be hardworking and motivated with the ability to build a rapport with customers.The

A leading company in Defence services is seeking an experienced Account Manager to join their team in Chorley, England.The successful candidate will be responsible for delivering exceptional customer service while maximizing revenue and profit.Key tasks include managing customer accounts, building s

As a Key Account Manager you will be responsible for prospecting and on-boarding new clients whilst also maintaining and developing existing accounts.

Deliver exceptional customer service by handling calls, emails and enquiries with clarity, care and confidence. As our Customer Service Coordinator, you’ll bring energy, professionalism and genuine care to every interaction – supporting residents and families, managing enquiries, and keeping our

Job Title: Part-Time Passenger Assistant. Apply now and be part of a team that truly makes an impact. Before and after School hours).

We’re looking for people who are equally as passionate about putting customers first as we are. Loves to help support our customers and resolve their queries. We love providing our customers with a great shopping experience they won’t find anywhere else.

As a Lidl Customer Assistant, no two shifts are the same. You'll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. Be a Lidl expert, helping our customers

As a Hotel Manager at the UK’s leading hotel brand, you’ll be taking our famous name to more guests, keeping our unique culture alive with your team and using your management experience and skills to make your hotel a success. Hotel Manager – Premier Inn – Chorley North Salary: £31,000 - £

A major UK retailer is seeking a Customer Assistant to join their Fashion, Home & Beauty section in Preston. Responsibilities include engaging with customers, monitoring sales targets, and utilizing digital tools to enhance the customer experience. The successful candidate will serve customers effic

A leading retail chain is looking for a Customer Service Assistant in Preston, UK.The role requires providing outstanding customer service and maintaining a safe and clean environment for shoppers.Ideal candidates are enthusiastic team players committed to achieving store goals.Benefits include team

A smile on your face and a friendly manner to inspire your team and help our customers. Be a Lidl expert, helping our customers with their questions, queries and requests. Passionately provide excellent customer service.

A leading manufacturer in pet care and personal care is seeking an Account Project Manager in Chorley, England.The role involves managing multiple accounts, building strong customer relationships, and ensuring effective project delivery.Candidates should have at least three years of experience in a

The role involves handling customer queries using a CRM system, coordinating collections and credits, and demonstrating high-quality customer service. A recruitment agency is seeking a Customer Service Advisor for a busy client based in Chorley, England.

A leading fitness organization based in Chorley is seeking part-time Customer Service Representatives to provide exceptional service to clients.You will handle various customer service duties including calls, emails, and bookings, with ample opportunity for training and career progression.Ideal cand

You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly – all to make sure our customers can get what they need, when they need it. You’ll also be trained to support other parts of the store, like our famous Market

A leading hotel brand in Whittle-le-Woods is seeking a Hotel Manager to lead operations and drive guest satisfaction. Ideal candidates will have prior management experience in hospitality, exceptional leadership skills, and a commitment to high service standards.

Our Customer Service Assistants:. Provide outstanding customer service to our customers. Target Northland - Customer Service Assistant.

Supporting clients across a broad range of services, from high-end packaging and large-format print to marketing and fulfilment, it delivers seamless results at every stage. Understanding client briefs and translating them into effective packaging solutions. Overseeing the development of luxury pack

The supermarket values a helpful and active approach to work and offers a variety of perks including flexible shifts, discounts, and career growth opportunities.

This role involves delivering exceptional customer service, resolving queries, and working collaboratively in a supportive team environment. A leading recruitment agency in Preston is seeking a Customer Service Advisor for the Tax-Free Childcare campaign. Prior customer service experience is benefic

We’re on the hunt for a Desk Based Account Manager to join our high-performing sales team where you will play a key role in supporting the Sales and Account Management function within Netcentrix. Support the resolution of customer issues and complaints in collaboration with Service Desk and Projec

From stacking shelves as a Customer Assistant to leading from the shop floor as a Store Manager, we'll make sure you're fully immersed in all things Lidl.

A fast-growing manufacturer in the FMCG sector based in Chorley is seeking an experienced Project Manager.The role demands a minimum of 3 years in project management, with a focus on building customer relationships and overseeing multiple projects.The ideal candidate will have excellent organization

As an Account Manager you will ensure TVS delivers excellent customer service, innovation and cost-down opportunities to the client, whilst maximising revenue and profit for TVS SCS. To deliver continuous improvement and cost-down opportunities to the client whilst maximising profit contribution to

A leading hire firm in the UK is seeking a Major Account Manager responsible for developing business from Major Account customers across the Group.This nationwide role requires extensive travel and involves preparing proposals and delivering presentations.Candidates should have a proven sales track

As part of your role as a Customer Assistant, you will also complete tasks such as accurately counting cash from our main and self checkouts, ensuring everything adds up at the end of each day. You will make sure the tills are ready for colleagues and customers. We’re looking for people who are eq

A leading provider in supply chain solutions is seeking a Defence Account Manager to join their growing team in Whittle-le-Woods, UK.This role involves managing customer accounts to ensure contract compliance and delivering excellent service while promoting continuous improvement and cost-effective

You will be responsible for preparing and serving fresh food while ensuring an excellent customer experience.

Are you ready to take ownership of key client relationships within a fast-growing, high-value sector? This could be your next career move. Confidence in working remotely with clients. We’re seeking a driven and relationship‑focused.

A leading equipment hire provider in Preston is seeking a Customer Hire Desk Manager to oversee operations on a Major Customer site. You will lead a team, ensuring excellent service delivery while managing equipment availability and performance reporting. Ideal candidates should possess strong manag

A leading hospitality venue in Mere Brow is seeking a Bars & Restaurant Manager to oversee food and beverage operations while ensuring exceptional service.

A fast-service restaurant chain in Charnock Richard is seeking part-time Customer Service Team Members.Responsibilities include welcoming customers, maintaining cleanliness, and following food safety standards.This position requires applicants to be 18 years or older and offers opportunities for tra

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market.

We collaborate with leading brands in various industries, offering our mystery shoppers diverse and engaging opportunities to evaluate and enhance service standards. Are you a shopping enthusiast with a keen eye for detail? Do you enjoy providing feedback and influencing the customer experience? If

Are you a positive, proactive and compassionate Customer Service Advisor looking for a new challenge? Do you want to join a fun and supportive team with 31 days holiday and plenty of opportunities for progression? We’ve got an exciting opportunity with a credit hire company that are growing their team! If you’re great at building relationships over the phone, and looking for a fast-paced position to jump into then this could be the role for you! As a Customer Service Advisor, your roles and responsibilities will include… • Ensuring customers are provided with suitable replacement vehicles, • Gathering information and evidence to assist with claims, • Handling calls and enquiries from customers, and keeping them updated, • Making sure the correct providers are chosen, based on vehicle type and cost, • Keeping the CRM and portal systems up to date and accurate We’re looking for a Customer Service Advisor with he following skills and experience… • Previous experience as a Customer Service Advisor in a fast-paced environment or similar, • Insurance experience is desirable, • Enthusiastic, proactive and self-motivated, with great communication skills, • A strong decision maker and problem solver, • IT literate, with experience with MS Office, • Personable, positive, empathetic and compassionate In return, the successful Customer Service Advisor will receive a salary of £27,000 plus the following benefits… • 23 days, plus bank holidays, • Private healthcare after 12 months of service, • Life insurance, • Pension Scheme, • Progression opportunities Want to find out more? Send your CV over for this Customer Service Advisor role today

Member Services Lead (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£70k DOE + benefits - 37 hours a week. A glance at the role: Our Member Services Lead role combines technical experience of the LGPS, Police or Firefighters pension schemes and service delivery experience, to deliver a market-leading pensions administration service. The role holder will be responsible for ensuring client SLAs are delivered, staff are developed, and that member service is key to everything we do. The role holder will lead, motivate and inspire the administration team, whilst working closely with the Head of Member Services to ensure LPPA provide value to our stakeholders. This is a fantastic opportunity to join our fast-paced, collaborative and customer-focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, where you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: • Competitive salary £65k-£70k DOE + inclusion in annual bonus scheme. - 30 days holiday, plus bank holidays and 2 additional concessionary days and a half day for your Birthday, with the ability to buy and sell leave. - Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions. - Access to Health or Dental Plan. - Access to our Enhanced Employee Assistance Programme for when you might need some support. - The opportunity to earn through our Employee Referral Scheme. - Access to our bespoke Reward Discount Scheme Your Perk Site. - Opportunities to attend Wellbeing webinars and social events. - Daily free fruit and snacks available to you in our office. - Free Car Parking in Preston City Centre. What youll be doing: • Ensure your team of circa 40 administrators and people managers operate effectively to deliver a high-quality service - Lead by example by setting consistently high standards in every area of administration - Support the completion of change projects, testing and audit activity - Inspire staff to develop and meet their career goals - Liaise with the Head of Planning & Insights to understand how macro factors can impact demand - Ensure work allocation is effective and cases are processed efficiently - Enhance the member experience, ensuring members are kept up to date with case progress - Monitor performance against the forecast daily with the aim of clearing all due work with no backlog carry over - Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered - Prepare regular MI, showing the forecast vs actual performance and explain differentials - Review and improve current processes, systems and ways of working to ensure they are fit for the future - Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency - Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met - Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks. - Be pro-active in identifying and embedding ways for reduction in the number of complaints, data breaches and errors - Forward plan resource requirements to support Value Added Business (VAB) activity as required with the Commercial team - Attend client meetings and present at the Pension Board / Pension Committee meeting as required - Consistently achieve member and employee satisfaction scores - Demonstrate reduction in the number of complaints, data breaches and errors What we need from you: • Previous management / senior management experience (minimum 5 years) - Experience of Local Government Pensions Administration (minimum 5 years) - Experience of leading, managing and driving the performance of others (30+ direct / indirect reports) - Experience of client relationship management - Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes - Experience managing change in a fast-paced and agile environment - Ability to interpret and use complex data - Ability to review and improve end-to-end processes - Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives - Attention to detail and innovative thinking skills - Self-motivated, decisive, with the ability to adapt to change and competing demands Working with and upholding our values: • Working together - Committed to excellence - Doing the right thing - Forward thinking TPBN1_UKTJ

Hire Manager role in Preston for leading equipment rental company. £36,000–£40,000, bonus, healthcare, managing team, excellent progression opportunities. We are working with a well-established and growing equipment rental business supporting major infrastructure, construction, and industrial projects across the UK. With a strong reputation for service excellence and reliability, they pride themselves on investing in their people, systems, and equipment. This is an exciting opportunity for a Hire Manager to join a high-performing team within a fast-paced customer-focused environment. Key Benefits of the Hire Manager: Salary between £36,000 and £40,000 Bonus scheme Up to 25 days holiday plus bank holidays Pension scheme Healthcare scheme Clear progression opportunities within a growing business Leadership role managing an established team About the Role (Hire Manager) As a Hire Manager, you will be the key point of contact on-site in Preston, overseeing all hire desk operations while leading a team of four Hire Controllers. The Hire Manager will ensure all customer interactions and equipment hires are handled efficiently and in line with service expectations. A typical day as a Hire Manager will include monitoring team performance, driving productivity, liaising with depots to ensure equipment availability, and resolving any hire queries. Producing reports for senior leadership and identify training needs to continuously improve team performance. About You (Hire Manager) To be successful as a Hire Manager, you will have previous experience within the equipment rental or hire industry, along with proven leadership experience in a fast-paced customer service environment. The ideal Hire Manager will demonstrate strong organisational skills, confidence in managing stakeholders, and a proactive approach to problem-solving. A high level of computer literacy, particularly in Microsoft Excel, is essential for the Hire Manager role. To be successful in this role, you may have worked as a: Hire Desk Manager, Rental Manager, Plant Hire Manager, Customer Service Manager, Hire Controller Supervisor, Depot Manager, Equipment Hire Manager, Service Desk Manager, Operations Supervisor, Branch Manager Next Steps If you are an experienced Hire Manager looking for your next challenge in Preston, apply today. Contact Georgina on (phone number removed) or to find out more information