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The floor staff is responsible for delivering a high level of customer service to all guests, ensuring they have a memorable dining experience. This role involves greeting and seating guests, taking food and drink orders, delivering meals, and providing attentive service throughout the customer’s visit. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: 1. Customer Service: • Greet guests warmly upon arrival and assist with seating arrangements. • Present menus, explain daily specials, and answer questions about menu items, beverages, and other restaurant services. • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly. 2. Order Management: • Ensure that all orders are prepared and served according to the restaurant’s standards and within a reasonable time frame. • Serve food and beverages to guests, ensuring the correct dishes are delivered to each customer. • Check back with customers to ensure satisfaction with their meals and beverages. 3. Dining Area Maintenance: • Maintain the cleanliness and organization of the dining area, including setting up and clearing tables, refilling condiments, and resetting tables after guests leave. • Monitor the dining area for spills, messes, and other potential hazards, addressing them promptly to maintain a safe environment. • Assist with the arrangement of seating and tables to accommodate reservations and walk-in guests. 4. Payment Handling: • Present the bill to customers and process payments accurately, handling cash, credit cards, and other forms of payment. • Ensure that the cash register balances at the end of each shift, reporting any discrepancies to the Floor Manager. 5. Team Collaboration: • Work closely with kitchen staff, bartenders, and other floor staff to ensure smooth operation and a seamless dining experience for guests. • Communicate any special requests, allergies, or dietary restrictions to the kitchen and bar staff. • Assist with training new floor staff as required. 6. Complaint Resolution: • Handle customer complaints and concerns professionally, seeking to resolve issues to the customer’s satisfaction. • Escalate unresolved complaints to the Floor Manager or Restaurant Manager when necessary. 7. Compliance and Safety: • Adhere to all health and safety regulations, including food safety and sanitation standards. • Follow all restaurant policies and procedures, including those related to uniform, grooming, and punctuality. • Attend regular training sessions on service standards, food handling, and emergency procedures. Qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment while maintaining a positive attitude. • Strong attention to detail and the ability to multitask effectively. • Basic math skills for handling payments and making change. Physical Requirements: • Ability to stand, walk, and carry trays of food and beverages for extended periods. • Capable of lifting and carrying items up to 25 pounds. • Flexibility to work shifts, including evenings, weekends, and holidays. Additional Skills: • Knowledge of food and beverage menus, including basic wine, beer, and cocktail knowledge, is a plus. • A passion for customer service and hospitality.

The opportunity has arisen for a Kitchen Manager/Head Chef to join our team. You will lead a small kitchen and front of house team, and work alongside an experienced General Manager. Are you a passionate Chef looking for an exciting role in an Historic House Hospitality Venue and Visitor Attraction? We are seeking a talented professional to deliver fresh, high-quality, and innovative cuisine that enhances the venue’s hospitality dining and visitor café experience in Finchley. £40,000 annual salary - Competitive pay for your skills and expertise Work-life balance – 2 days off per week, giving you a structured schedule Exciting, fast-paced environment - Work at the heart of a thriving hospitality venue Opportunities for creativity - Develop seasonal menus and introduce fresh concepts Your Role: Culinary Excellence - Prepare fresh, seasonal, and cost-effective dishes that delight visitors and guests Menu Innovation - Contribute to menu development and introduce new food concepts Alongside our core menu, you’ll have the freedom to experiment specials. We offer a fantastic Sunday roast, so experience in preparing a great roast is a must. Recruit, train, and motivate kitchen staff to meet food hygiene and quality standards Manage stock ordering, stock control and monthly stock takes Sustainability & Efficiency – Reduce waste, champion sustainable practices, and manage costs effectively Compliance & Safety - Ensure full adherence to food safety, hygiene, HACCP, temperature checks, and HSE regulations Team Collaboration - Work closely with the kitchen team to maintain high standards and efficiency What We're Looking For: Proven experience in a professional kitchen, ideally in a hospitality or fine dining setting Creative flair for food trends and seasonal menu development Strong organisational skills with a commercial approach to kitchen management Ability to thrive under pressure - A team player with a passion for great food Ability to work evenings and weekends as needed Ready to take the next step in your culinary career? Apply now and become part of our Unique Location’s thriving food experience in North London. Please send your CV with relevant experience