Customs Manager
hace 6 días
Felixstowe
Customs Operations Manager \n Location: Felixstowe Salary: Up to £48,000 + Bonus & Benefits Job Type: Full-time \n We are recruiting on behalf of a well-established international logistics and supply chain organisation for an experienced Customs Operations Manager. This is an excellent opportunity to lead a busy customs function, driving compliance, service excellence, and team performance within a fast-paced operational environment. \n The role is based in Felixstowe with occasional travel to other UK locations and offers the opportunity to play a key role in operational strategy and continuous improvement initiatives. \n Key Responsibilities \n\n • Lead, motivate and develop a customs operations team, ensuring the timely and accurate processing of customs documentation and border-related activities.\n, • Maintain full compliance with customs legislation, regulatory requirements, and internal operational standards.\n, • Implement and monitor quality control measures to ensure high levels of accuracy and customer service.\n, • Stay informed of legislative and regulatory updates, communicating any changes and ensuring operational readiness.\n, • Review existing processes and identify opportunities to improve efficiency, productivity, and service delivery.\n, • Build and maintain strong working relationships with customers, partners, and internal departments.\n, • Support business development activities by contributing operational expertise and identifying service enhancement opportunities.\n, • Manage employee performance through regular coaching, training, and development planning.\n, • Support recruitment, onboarding, retention, and employee engagement initiatives.\n, • Resolve complex operational issues and customer escalations in a professional and timely manner.\n, • Oversee resource planning to ensure workloads are effectively managed and service levels are consistently achieved.\n, • Attend customer meetings when required, providing operational insight and support.\n, • Ensure reporting and period-end operational activities are completed accurately and within agreed deadlines.\n\n Skills & Experience Required \n\n • Strong understanding of UK customs regulations, import and export procedures, tariff classifications, and compliance requirements.\n, • Proven leadership experience within a customs, freight forwarding, or international trade environment.\n, • Excellent communication and stakeholder management skills, with the ability to build effective relationships at all levels.\n, • Strong organisational skills and the ability to manage multiple priorities in a fast-moving environment.\n, • Commercially aware with a focus on service quality, customer satisfaction, and operational performance.\n, • Confident decision-maker with a proactive approach to problem-solving.\n, • High attention to detail and commitment to compliance and accuracy.\n, • Competent user of Microsoft Office applications, including Excel, Outlook, Word, and Teams.\n\n Benefits \n\n • Hybrid working arrangements.\n, • Private medical cover.\n, • Annual performance bonus.\n, • Opportunity to join a growing international logistics and trade operation.\n, • Significant leadership responsibility with scope to influence business performance.\n, • Ongoing career development and progression opportunities.\n, • Supportive and collaborative working environment.\n\n To apply, please submit your CV outlining your relevant customs management experience and leadership background. \n