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  • Front of House Manager
    Front of House Manager
    18 hours ago
    £14–£15 hourly
    Full-time
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role Guest Experience Manager About Hot N Juicy Shrimp LDN At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others. We're looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant. This is a hands-on leadership role for someone who thrives in a busy environment, leads by example, and understands that outstanding guest experiences are created through attention to detail, consistency and genuine hospitality. The Role As Guest Experience Manager, you will be responsible for the day-to-day management of our Front of House operation, ensuring every guest receives warm, efficient and memorable service. You'll inspire and develop your team, resolve guest concerns with confidence, maintain high operational standards, and ensure the restaurant consistently delivers the Hot N Juicy experience. Alongside service leadership, you'll also oversee key administrative and operational duties that keep the restaurant running efficiently. Key Responsibilities Guest Experience • Deliver exceptional customer service at every touchpoint., • Create memorable guest experiences that encourage repeat visits., • Build relationships with regular guests and recognise returning customers., • Handle complaints professionally and resolve issues quickly., • Monitor guest feedback and implement improvements., • Ensure restaurant presentation and cleanliness remain exceptional throughout service. Leadership • Lead, motivate and develop the Front of House team., • Conduct pre-service briefings and communicate daily priorities., • Coach staff to deliver consistently high hospitality standards., • Monitor staff performance and provide ongoing feedback., • Support recruitment, onboarding and training of new team members. Operations & Administration • Prepare and manage weekly staff rotas., • Respond to customer emails and booking enquiries., • Complete daily and weekly management reports., • Produce end-of-day (EOD) reports and analyse key performance figures., • Monitor labour costs and staffing levels., • Support stock ordering where required., • Ensure company procedures and service standards are consistently followed., • Work closely with the kitchen and management team to deliver seamless service. Compliance • Ensure all health & safety and food hygiene standards are maintained., • Complete daily operational checks., • Support opening and closing procedures., • Ensure licensing and company policies are adhered to. What We're Looking For We're looking for someone who: • Has previous experience managing a busy restaurant or hospitality venue., • Is passionate about customer service and hospitality., • Has excellent leadership and people management skills., • Remains calm under pressure in a fast-paced environment., • Is organised, proactive and solutions-focused., • Is confident using Microsoft Office, email and restaurant management systems., • Has excellent written and verbal communication skills., • Can confidently manage both operational and administrative responsibilities. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required., • Weekend working is essential., • The successful candidate will be expected to work most weekends due to the nature of the business., • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance. What We Offer • Competitive salary., • Staff meals whilst on shift., • Employee discount., • Career progression opportunities., • Ongoing training and development., • The opportunity to help shape one of London's fastest-growing independent restaurant brands.

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  • Cleaner
    Cleaner
    11 days ago
    £13–£15 hourly
    Part-time
    London

    Divine Touch Sparkles is expanding and seeking skilled, self-employed subcontractors to join our cleaning team. You will perform high-quality cleaning services for residential and light commercial spaces across Brockley, South East, London, UK. We offer clear briefs, simple checklists, and prompt support, allowing you to focus on delivering excellent results while we manage scheduling and client communication. Key Responsibilities: • Perform end-of-tenancy cleans, deep cleans, regular home cleaning, Airbnb and short-let changeovers, office, light commercial, and post-construction cleans., • Adhere to written scopes and timing for each booking., • Capture and maintain concise photo records before and after, as required., • Communicate arrival and completion times efficiently., • Uphold a professional demeanor in client spaces, representing the brand with care. Requirements and Skills: • Must have self-employed status with the legal right to work in the United Kingdom., • Prior experience in domestic or tenancy cleaning is preferred., • Possess a current DBS certificate or be willing to obtain one., • Demonstrate attention to detail, reliability, and good communication skills., • Own a smartphone for managing schedules and taking photos., • Having your own transport and a basic cleaning kit is advantageous., • A UTR number and public liability insurance are helpful; guidance is available for setup if needed. What you bring to Divine Touch Sparkles: • Your expertise helps us deliver consistent, high-quality results to clients throughout the region., • You enhance our capacity, improve response times, and maintain the high standards that strengthen our brand., • Great cleaners lead to happy clients and repeat business, creating a win-win for everyone. This is a part-time, field-based role offering flexible hours and competitive hourly and per-job pay. The application deadline is 25/06/2026 Driving License is essential

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  • Cleaning Supervisor
    Cleaning Supervisor
    11 days ago
    £13–£15 hourly
    Part-time
    London

    Driving Licence is Essential Divine Touch Sparkles is expanding and seeking skilled, self-employed subcontractors to join our cleaning team. You will perform high-quality cleaning services for residential and light commercial spaces across Brockley, South East, London, UK. We offer clear briefs, simple checklists, and prompt support, allowing you to focus on delivering excellent results while we manage scheduling and client communication. Key Responsibilities: • Perform end-of-tenancy cleans, deep cleans, regular home cleaning, Airbnb and short-let changeovers, office, light commercial, and post-construction cleans., • Adhere to written scopes and timing for each booking., • Capture and maintain concise photo records before and after, as required., • Communicate arrival and completion times efficiently., • Uphold a professional demeanor in client spaces, representing the brand with care. Requirements and Skills: • Must have self-employed status with the legal right to work in the United Kingdom., • Prior experience in domestic or tenancy cleaning is preferred., • Possess a current DBS certificate or be willing to obtain one., • Demonstrate attention to detail, reliability, and good communication skills., • Own a smartphone for managing schedules and taking photos., • Having your own transport and a basic cleaning kit is advantageous., • A UTR number and public liability insurance are helpful; guidance is available for setup if needed. What you bring to Divine Touch Sparkles: • Your expertise helps us deliver consistent, high-quality results to clients throughout the region., • You enhance our capacity, improve response times, and maintain the high standards that strengthen our brand., • Great cleaners lead to happy clients and repeat business, creating a win-win for everyone. This is a part-time, field-based role offering flexible hours and competitive hourly and per-job pay. The application deadline is 25/06/2026. Driving License is essential

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