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Job description Seeking an exceptional senior housing leader to take strategic responsibility for all Housing Services (excluding Housing Benefit), lead a whole-service transformation to meet the Social Housing Regulator’s Consumer Standards, and drive a clear improvement journey from a C4 position to C1 excellence, while securing the long-term sustainability and delivery of our Housing Revenue Account (HRA) Business Plan. We are looking for someone who can provide clear professional leadership across all legislative and regulatory aspects of our housing functions, including council landlord services, housing needs and homelessness, private sector housing, allocations and lettings, and resident engagement, while reshaping services, assurance and culture around the requirements of the Consumer Standards. This is a pivotal role for the organisation, the district and the wider future of local government in the area. You will help shape the future of housing —restoring confidence, improving housing quality, strengthening resident trust, and leading a major improvement journey that positions the service to move confidently as the only stock-holding authority within the emerging East Surrey unitary. The Role As Head of Housing, you will be the Council’s lead housing professional, responsible for the strategic direction, performance recovery and transformation of all Housing Services, with a particular focus on delivering sustained compliance with the Consumer Standards, embedding a culture of assurance and accountability, and leading the service through the transition into the East Surrey unitary as its only stock-holding authority. You will • Lead delivery of high‑quality, safe and resident‑focused housing services across landlord functions, homelessness prevention, allocations, lettings and private sector housing., • Ensure the long‑term sustainability of the HRA, providing strong financial leadership and effective investment planning., • Drive the Housing Transformation Programme, leading a whole-service improvement journey from C4 to C1 through redesigned services, stronger governance, modernised systems, cultural change and an unrelenting focus on resident outcomes., • Lead the Council’s compliance with the Social Housing Regulator’s Consumer Standards, building and maintaining robust assurance, transparent performance management, effective self-assessment and continuous inspection readiness, while driving measurable improvement across all landlord services., • Provide expert advice to Members and senior leaders, shaping housing strategy and policy in response to local need, affordability pressures and supply challenges., • Lead a culture of continuous improvement, accountability and high performance across all housing teams, ensuring that lessons are translated into action, performance gaps are closed at pace, and resident voice is embedded in service design and delivery., • Build strong partnerships across public, private and voluntary sectors to address housing need and support vulnerable residents., • Champion a resident‑first approach, ensuring services are accessible, inclusive and shaped through meaningful engagement., • Provide strategic leadership for housing through local government reorganisation, shaping and leading the transition of the landlord service into the East Surrey unitary and ensuring the interests, resilience and future operating model of the area’s only stock-holding authority are fully understood and protected., • Contribute to corporate leadership as part of the Extended Management Team, supporting a “one council” approach and strong organisational governance. Who we’re looking for: We are looking for a highly credible, collaborative and forward‑thinking housing leader who brings: • Significant senior leadership experience in housing services within a local authority or similar organisation., • A strong track record of delivering high‑quality landlord services, housing needs and homelessness functions., • Demonstrable experience of leading transformation and service redesign, with a strong track record of delivering measurable improvement in performance, compliance, governance and resident outcomes, ideally including recovery from a low regulatory baseline., • Strong experience of delivering against the Social Housing Regulator’s Consumer Standards, including building assurance frameworks, leading recovery and improvement activity, driving performance from C4 toward C1, and preparing services for inspection., • Strong financial and commercial acumen, with experience managing HRA budgets and complex financial frameworks., • Excellent interpersonal, communication and relationship‑building skills, with the ability to influence, motivate and inspire teams and partners., • Political awareness and experience advising Members and senior leaders., • The strategic capability to lead a stock-holding landlord service through significant organisational change, ideally including local government reorganisation or large-scale structural transition., • A commitment to equality, diversity and inclusion, and to fostering a collaborative, high‑performing culture., • Degree‑level education or equivalent experience, with evidence of continuous professional development. For further questions, please contact Ollie at Hill & Hill Recruitment

What you'll do You'll visit people in their homes to carry out vital research interviews on important topics like health, housing and transport. Using a tablet or laptop, you'll guide conversations that capture real experiences of daily life in Britain. This is not a desk job. You'll be out in your community, knocking on doors. People receive a letter beforehand, but they're not always expecting you. Some won't answer. Others will say no. That's completely normal and part of the role. But when someone says yes and shares their story? You'll know you've helped create change that improves people's lives. What you'll earn £20-£30 per interview (typically), plus: • Admin fees and holiday pay (12.1%) • Travel time at £4.68/hour (most projects) for travel to the area you are working in • Mileage at 36p per mile (up to 10,000 miles) • £250 bonus after your launch, then £250 more at two months and four months Average hourly rate: £15.12 (including holiday pay), with experienced interviewers earning more. What you'll need Essential: • Valid UK driving licence and sole use of a car • Class 1 Business insurance • Right to work in the UK • Willingness to complete a DBS check • Reliable home broadband • Laptop or tablet with camera • Comfortable using basic technology • At least 18 hours available per week • Flexibility for weekdays, evenings and weekends • Strong verbal and written English Personal qualities: • Good at talking to people• Friendly and professional • Resilient and confident • Self-motivated and independent • Having good time management and prioritising skills Who this suits This role is ideal if you've worked in retail, hospitality, admin, driving, sales or any customer-facing role. You don't need research experience. We're looking for reliable people who enjoy helping others and want flexible, part-time hours that fit around other commitments. This role requires the use of a personal vehicle for work purposes. Candidates must hold a valid driving licence and have appropriate business use car insurance in place. It is the individual’s responsibility to ensure that this insurance is valid and active prior to commencing employment and maintained throughout their engagement with NatCen. Our process is quick and straightforward:· Apply online· One-way video interview (via Willo – do it anytime, anywhere)· Final interview (includes a short role play)· Offer· Background checks (via Zinc)· Start work Need adjustments during the process? Contact: About Us We’re NatCen, the UK’s largest independent social research organisation. Our work is trusted by government, universities, and charities, and helps improve lives across the country. Skills, knowledge & expertise Job benefits About Sandbox