Operations specialist jobs in FolkestoneCreate job alerts

£37,000 - £43,000 per annum Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent Folkestone Hybrid We are looking for a Customer Insight and Intelligence Lead to join Saga’s Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey. This role combines advanced analytics, business intelligence, and a deep understanding of customer behaviour to inform strategic decisions and operational enhancements. By integrating data from multiple sources—including Voice of Customer (VoC), complaints, transactions, journey analytics, conversations, and retention metrics—the role ensures that every improvement is grounded in robust evidence and delivers measurable value for both customers and the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone office roughly twice a week, allowing us to collaborate and share success as a business. There will also be bi-weekly visits to London Kings Cross to meet with the rest of the leadership team. Role Responsibility As our Customer Insight and Intelligence Lead you will be responsible for aggregating and analysing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics to identify trends, pain points, and opportunities for improvement. Other responsibilities will include: • Develop actionable insights and recommendations that inform customer journey enhancements, product/service design, and operational processes., • Build and maintain dashboards, reports, and presentations that communicate findings clearly to stakeholders at all levels, using data visualization and narrative techniques., • Work closely with CX, product, marketing, operations, and technology teams to ensure insights are embedded into decision-making and drive cross-functional improvements., • Use analytics to map and optimize end-to-end customer journeys, identifying friction points and prioritizing interventions that will have the greatest impact on satisfaction and retention., • Establish feedback loops to monitor the impact of changes, measure outcomes, and refine strategies based on real-world results., • Ensure data integrity, compliance, and best practices in data management, working with IT and data governance teams as needed., • Stay up to date with the latest trends in customer analytics, data science, and insurance industry best practices. The Ideal Candidate As our Customer Insight & Intelligence Lead you will have proven experience in customer insight, data analytics, or business intelligence roles, ideally within insurance or a regulated industry. You will need to have experience within a large-scale customer operation, ideally from the Insurance industry, but we consider applicants from other regulated areas. You will also be able to demonstrate the following skills and experiences; • Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI)., • Experience integrating and analyzing multiple data sources (VoC, complaints, transactions, journey analytics, etc.)., • Ability to translate complex data into clear, actionable insights and recommendations., • Excellent communication and stakeholder management skills., • Experience with customer journey mapping and process improvement methodologies., • Knowledge of data privacy, compliance, and governance requirements., • Bachelor’s degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3367

My client is looking for a Specialist Neuro Operations Manager who will provide strategic and operational leadership across a portfolio of neuro rehabilitation services. Significant experience in operations or service management within neuro rehabilitation or specialist healthcare. Specialist Neuro

Document and define processes to ensure operations and emergency response. In-depth knowledge of Data Center Operations and ITIL framework. Support the creation and ongoing development of the Operations and Emergency Handbook for our clients Datacenter.

The team is looking to add a dynamic and detail-orientated Client Operations Specialist to their team.

As the Ad Operations Specialist, you will play a key role in executing and optimizing digital advertising campaigns across our network. Execute all aspects of ad operations, including trafficking, troubleshooting, optimization, and comprehensive reporting.

We are seeking a proactive and experienced IT Operations Specialist to establish and manage IT infrastructure, systems, and support services for our growing UK operation and our expanding network of international offices (including locations such as Dubai, New York, and South Africa). You'll act as

The team is looking to add a dynamic and detail-orientated Client Operations Specialist to their team.

The On-site Operations Specialist works closely with the customer operations manager, customer contacts, 3rd party partners and Lexmark resources to execute defined services. Reporting to the Customer Operations Manager - Customer-supporting role that is responsible to manage & execute contracte

Key Responsibilities of the Operations Director. Lead the overall operations of the site, setting strategic direction and performance priorities.

Specialist Neuro Operations Manager. My client is looking for a Specialist Neuro Operations Manager who will provide strategic and operational leadership across a portfolio of neuro rehabilitation services.

Sales Operations Analyst (Triage Specialist). The Triage Specialist plays a key role in investigating product quality issues across client’s Ads and Commerce products. Candidates whose experience is focused purely on data analysis rather than technical support operations.

Ideal degree in Engineering, Operations Management, or a related discipline. For a confidential discussion about the Operations Director role, please send your CV to Adam Walker, Retained Consultant. Key Responsibilities of the Operations Director.

Minimum of 1 year of relevant work experience in customs operations.

HRLife are excited to be working with a growing, fast paced business to find them a pro-active HR Operations Specialist for a 9-12 month FTC. Experience working in a fast-paced HR function delivering HR Operations for a high-growth, multi-national organisation.

This is an exciting opportunity to make a real impact by overseeing site operations, leading and inspiring your team, and contributing to the success of an exceptional and high-performing business that values collaboration and development. In this role, you will manage daily operations, monitor perf

The On-site Operations Specialist works closely with the customer operations manager, customer contacts, 3rd party partners and Lexmark resources to execute defined services. Reporting to the Customer Operations Manager - Customer-supporting role that is responsible to manage & execute contracted Ma

Document and define processes to ensure operations and emergency response. In-depth knowledge of Data Center Operations and ITIL framework. Support the creation and ongoing development of the Operations and Emergency Handbook for our clients Datacenter.

Interim Legal Operations Specialist – RemoteAre you a detail driven, proactive and innovative Legal Operations Specialist who thrives on bringing order to complexity?We are working with a multi-national technology company who are seeking a Legal Operations Spe

Senior People Operations Specialist – So Energy. Exposure to performance and compensation cycles, benefits renewals, or total rewards operations (plus benefits integration design). The Talent Screen takes 20 minutes, followed by competency‑based interviews and a final presentation with the Head

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Marketing Operations Specialist. Marketing Operations Specialist. Get notified about new Marketing Operations Specialist jobs in.

Support sales opportunity management, advancement, and sales forecasting relative to targets.Support sales forecasting and volume planning by collecting customer data and aligning with internal production planning/logistics.Analyze demand fluctuations and report to relevant departments.Assist in pre

We are seeking a proactive and experienced IT Operations Specialist to establish and manage IT infrastructure, systems, and support services for our growing UK operation and our expanding network of international offices (including locations such as Dubai, New York, and South Africa). Act as the IT

Job Title: HR Operations Specialist. To implement and manage HR Operations (HR Ops) and Benefits policies and procedures across UK and Dublin offices.

HR Operations Specialist - Compensation and Benefits EMEA. Join to apply for the HR Operations Specialist - Compensation and Benefits EMEA role at CSL. As a member of the HR Operations, EMEA team this is a fantastic opportunity to join us and be part of a cohesive team focused on HR Operations acros

Marketing Operations Specialist.

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included.We strongly believe in a diverse and inclusive workplace and to find the ver

Sales Operations Specialist Responsibilities. Job Details: Sales Operations Specialist. We are looking for a highly-organized, enthusiastic Sales Operations Specialist who shows initiative and confidence dealing with senior stakeholders and colleagues.

As a Senior HR Operations Specialist at Reltio, you will support the efforts of the Manager, Global HR Shared Services leader to drive operational excellence across the full employee lifecycle by leading HR process improvements, optimizing systems, and ensuring the successful delivery of HR programs

Planet Pharma are currently partnered with a global pharma and we are actively seeking a Recruitment Operations Specialist to join on an initial contract basis. Recruitment Operations Specialist - Addlestone - Global Pharma!*. Oversee Daily Recruitment Operations:.

Human Resources Operations Specialist - CRBFJP00000TBC. Human Resources Operations Specialist - CRBFJP00000TBC. To implement and manage HR Operations (HR Ops) and Benefits policies and procedures across UK and Dublin offices.

To implement and manage HR Operations (HR Ops) and Benefits policies and procedures across UK and Dublin offices.

As anHR Operations Specialistyou will be a vital part of the HR team, providing high quality administration and support to the business, in the UK, EU and the US. This role is perfect for someone who thrives in a creative, ever-changing environment and enjoys being the backbone of smooth people oper

Security Operations Lead - Fintech - Trading.

Cyber Security Operations Specialist - 2 positions available. Cyber Security Operations Specialist - 2 positions available. Support the Cyber Security Operations Manager, providing specialist advice, reporting and assurance to principal stakeholders.

A fantastic opportunity has arisen for a Marketing Operations Manager / Specialist to lead on CRM, data management, automation and internal systems that drive execution across our B2B membership client’s marketing, sales and member engagement functions. Marketing Operations Manager / Specialist -

The Logistics Operations Senior Specialist is responsible for overseeing and optimizing the end-to-end logistics and supply chain processes for Solihull plant an our Logistics Operations Centre. JOB TITLE: Senior Logistics Operations Specialist. As the Senior Logistics Operations Specialist, you'll

As People Operations & TA Specialist at Picsart your role will cover everything ‘people’. People Operations & Talent Acquisition Specialist. People Operations & Talent Acquisition Specialist.

We are recruiting a Marketing PA and Operations Specialist to join our London office on a 12 Month Fixed Term Contract, covering a period of parental leave. Reporting to the Marketing Operations Manager, we are currently looking for an experienced senior PA to provide effective and high-quality exec

Experience working in a fast‑paced HR function delivering HR Operations for a high‑growth, multi‑national organisation.

Your role as a Trading Operations Specialist requires that you thrive when you have to coordinate, prioritize and execute on a variety of complex tasks as you will work between trading and the rest of the organization to optimize our daily operational work and implement new products and markets. Whe

In-depth knowledge of Data Center Operations and ITIL framework. Support the creation and ongoing development of the Operations and Emergency Handbook for our clients Datacenter. The focus is on best practices, ISO standards (especially ISO 27001), resilience, compliance, and efficient operations.