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Our client are seeking a highly organised and customer-focused Customer Liaison Officer to join our Customer Service team. This is an exciting opportunity to play a key role in delivering efficient, professional administrative and logistical support to customers, internal management and technical experts. You will be responsible for progressing defined administration tasks to completion, ensuring processes run smoothly and that both internal KPIs and customer expectations are consistently exceeded. Key Responsibilities • Coordinate customer visits and associated logistics, • Liaise with a range of stakeholders for excellent communication, • Process pre- and post-visit documentation, • Arrange travel and accommodation bookings, • Act as a primary contact for customer enquiries, ensuring timely responses, • Identify and resolve issues in collaboration with stakeholders, • Maintain accurate records and internal databases, • Support meetings, conferences and training events (including minute taking where required), • Escalate issues appropriately in line with KPIs Key attributes • Strong administrative and organisational skills, • Excellent written and verbal communication skills, • Ability to manage and prioritise your own workload effectively, • A proactive approach to problem-solving and issue resolution, • High attention to detail and commitment to accuracy, • Ability to build positive working relationships with internal and external stakeholders, • Confident using databases and internal systems Benefits • 25 days holiday plus Bank Holidays, • Hybrid working (After full training is complete), • Childcare vouchers, • Flexible benefits programme, • Highly desirable employer contribution pension, • 3x life assurance, • Onsite parking - not guaranteed First come first serve (residential parking nearby), • Health cash plan Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you. Consultant: Donna Jackson

Position: European ER & Policy Manager Location: Chertsey Salary: On Application Duration: Ongoing Hours: Monday-Friday, 9am-5:30pm Overview of a European ER & Policy Manager The European ER & Policy Manager will be part of the European Office People Team, supporting 19 People Teams across 35+ countries in Europe. The role involves managing complex ER casework, collaborating with regional HR teams, employee representatives, and external consultants, while driving HR policy development and improvements across Europe. Responsibilities of a European ER & Policy Manager • Build strong relationships within regional People Teams and collaborate with employee representatives., • Support ER investigations, conduct interviews, and create reports., • Develop and propose solutions to ER cases and broader HR policies., • Manage day-to-day casework and report to EOPT leadership., • Implement HR policy changes with local teams and track ER data via dashboards., • Ensure all ER-related documents are up-to-date and compliant with legal changes., • Lead regional HR projects with an ER focus., • Provide support in grievance and disciplinary processes when EOPT is involved. Key competencies of a European ER & Policy Manager • Strong knowledge of European HR policies and employment law (specializing in at least one country)., • Ability to advise on ER and HR policies to local People Teams., • Expertise in managing complex ER cases: performance management, absence, redundancy, grievance, disciplinary, and conflict management., • Experience in coaching and leading on ER matters and process improvement., • Strong cross-team collaboration skills and process management., • Passion for employee relations and continuous learning. Benefits • Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!, • Access to staff sales discount and Reward Plus shopping discount, • 3 x volunteering days each year, • Onsite parking, • Free Shuttle Bus service (from Weybridge & Woking Station), • OT Bi-annual bonus, • Income Protection - 50% of monthly salary for 5 years (benefit basis increases to 75% upon 2 years’ service), • Pension - DC Scheme – Employer contribution 8.5%, Employee 4% min, • Life Assurance - 4 x salary, • Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you. Consultant – Charlie Shepherd