E-Commerce Manager
4 days ago
London
Get AI-powered advice on this job and more exclusive features. VOL Online Shop is a highly curated luxury e-commerce platform under L’Odyssee, seamlessly integrating rare and exclusive products with editorial storytelling. Unlike traditional marketplaces, VOL operates on a drop shipping model—partnering with high-end retailers like Harrods, Net-a-Porter, and exclusive independent brands via API integrations. This allows VOL to offer an ever-evolving selection of luxury goods without holding inventory, making it cost-efficient yet exclusive. Key features include: • Exclusive, hard-to-find luxury items, accessible only through VOL e.g. Hermes Birkin., • Affiliate integrations with high-end retailers, ensuring seamless product discovery., • Editorial-driven commerce, where content and shopping merge to inspire purchases., • Luxury perks for Insignia cardholders, such as reward-based payments, early access, and member-only drops., • Gamified shopping features, including virtual try-ons and mix-and-match styling tools., • A drop shipping fulfillment model, allowing brands to fulfill orders directly, reducing inventory risks. Role Overview: The E-Commerce Manager will oversee the technical and operational execution of the VOL Online Shop, ensuring a seamless and luxury-driven online shopping experience. They will manage the Shopify platform, product uploads, API integrations, and inventory flow, ensuring everything is set up for launch and runs efficiently post-launch. This role is critical to VOL’s e-commerce infrastructure, requiring strong technical expertise, attention to detail, and an understanding of high-end digital retail. Responsibilities: • Oversee the day-to-day operations of the VOL Online Shop:, • Manage and maintain the Shopify platform, ensuring optimal performance and luxury aesthetics., • Oversee product uploads, descriptions, pricing, and metadata optimization., • Work closely with the Creative Director and Partnerships Manager to ensure seamless product flow from brand partners., • Work with tech teams to manage affiliate API integrations (Harrods, Net-a-Porter, etc.), ensuring smooth product updates., • Optimize product layout, imagery, and descriptions to enhance engagement and conversion., • Monitor KPIs, conversion rates, and customer data to improve the shopping experience., • Collaborate with third-party partners (Harrods, luxury retailers) for order processing and logistics., • Implement interactive shopping tools (e.g., virtual try-ons, lookbooks) to elevate engagement., • Track user behavior, conversion rates, and site engagement, implementing UX improvements., • Optimize checkout experience, payment integrations, and order flow., • Ensure luxury product merchandising and high-quality imagery., • Work with the Creative Director to optimize product visuals and descriptions for engagement., • Monitor product curation, availability, and inventory accuracy., • Ensure the Shopify store is fully functional, with all integrations and products ready before launch., • Perform testing to confirm site speed, checkout reliability, and API functionality. Requirements: • 5+ years in e-commerce management, preferably in luxury retail., • Proficiency in Shopify, affiliate marketing, and inventory management., • Strong understanding of UX, digital merchandising, and analytics tools., • Experience working with luxury brands, online marketplaces, and affiliate partnerships., • Ability to collaborate with tech teams, designers, and fulfilment partners., • Analytical mindset with the ability to track KPIs and optimize conversion rates. Mid-Senior level Full-time Other #J-18808-Ljbffr