Housekeeping Supervisor
10 days ago
£13.5–£14 hourly
Full-time
Pimlico, London
Position Title: Housekeeping Supervisor
Department: Housekeeping
Reports To: Housekeeping Manager
Location: Sidney Hotel Victoria
Job Type: Full Time/ Permanent
Schedule: 07:30 - 15:30.
Pay rate: £13.50 -£14.00 p/h (depending on experience) We have an exciting job opportunity for the right candidate to join our housekeeping family at Sidney Hotel Victoria. If you have the right experience, knowledge and attitude for this position, we would love to hear from you! Job Summary:
The Housekeeping Supervisor is responsible for overseeing the day-to-day operations of the housekeeping department. This includes managing housekeeping staff, ensuring cleanliness and maintenance of guest rooms, public areas, and other facilities, and ensuring that housekeeping standards are consistently met. The Housekeeping Supervisor ensures that the highest level of guest satisfaction is achieved by providing quality service, maintaining a safe and clean environment, and assisting in training and motivating the housekeeping team. Key Responsibilities:
Supervision and Staff Management:
Supervise and coordinate the activities of housekeeping staff.
Assign duties to staff and ensure that work is completed according to established standards and schedules.
Monitor staff performance and provide guidance and support as needed.
Assist in the training, and development of housekeeping team members.
Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, safety, and maintenance standards are consistently met.
Ensure that rooms are cleaned and prepared according to brand or facility standards, including restocking supplies, replacing linens, and checking for maintenance issues.
Monitor cleanliness of corridors, lobbies, stairways, elevators, and other public spaces.
Ensure proper inventory levels of cleaning supplies, linens, and equipment.
Ensure that inventory is properly managed and stored.
Track and report on usage of cleaning products to minimize waste. Guest Service:
Respond promptly to guest requests or concerns regarding cleanliness or service.
Ensure that guest rooms meet the specific requirements or special requests, such as additional amenities or preferences.
Resolve any housekeeping-related guest complaints or issues in a professional and timely manner. Health, Safety, and Compliance:
Ensure that housekeeping staff follow all safety protocols, including proper handling of cleaning chemicals and equipment.
Maintain a safe working environment by ensuring that the team follows proper cleaning and safety procedures.
Ensure compliance with all health, safety, and sanitation regulations and company policies. Communicative and Administrative Tasks:
Monitor the performance of housekeeping staff, provide performance reviews, and recommend disciplinary actions when necessary.
Assist in scheduling staff to ensure adequate coverage and efficient operations.
Work closely with other departments, including Front Desk, Maintenance, to ensure smooth operations.
Communicate effectively with the housekeeping team, managers, and other departments to address any issues or updates.
Assist in training new housekeeping staff on standard operating procedures, safety practices, and guest service expectations. Qualifications:
High school diploma or equivalent; a college degree in Hospitality Management or a related field is preferred.
Proven experience (2+ years) in housekeeping or cleaning services, with at least 1 year in a supervisory role.
Strong leadership skills with the ability to motivate and manage a team.
Excellent organizational and time management skills.
Attention to detail and commitment to maintaining high cleanliness standards.
Ability to handle stressful situations and resolve conflicts effectively.
Strong communication skills, both verbal and written.
Knowledge of housekeeping operations, cleaning chemicals, and safety procedures.
Ability to work flexible hours, including weekends and holidays.
