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Complaints Manager Overview Hays is proud to partner with one of the world’s leading premium manufacturers of cars and motorcycles, renowned for innovation, sustainability, and a commitment to shaping the future of mobility. Our client values every individual’s passion, uniqueness, and contribution to their continued success. About the Role: We are seeking a dynamic Complaints Manager to join our client on a long-term temporary assignment. In this pivotal role, you will act as the central point of contact for complex customer complaints across all business areas, including senior stakeholders. Your mission is to transform challenging customer experiences into opportunities for brand loyalty and advocacy. You will lead investigations into high-value and escalated complaints, applying sound judgment and empathy to resolve issues effectively. As the final escalation authority for goodwill decisions, you’ll ensure resolutions align with brand standards and customer expectations. Key Responsibilities:· Serve as the primary escalation contact for complex and high-impact complaints.· Conduct thorough investigations and deliver timely, customer-centric resolutions.· Retain customer loyalty through proactive engagement and empathetic problem-solving.· Authorize goodwill gestures for high-value repairs and service issues.· Collaborate cross-functionally to identify root causes and drive continuous improvement.· Influence customer experience strategy through insights and data analysis. What You’ll Gain:· Work within a passionate, service-driven team committed to excellence.· Develop advanced skills in conflict resolution, stakeholder management, and regulatory compliance.· Play a strategic role in shaping customer experience and operational improvements.· Gain exposure to a global brand’s approach to innovation and customer care. What You’ll Bring:· GCSE/A-Level equivalent education.· Exceptional interpersonal and communication skills across all levels.· Strong organizational and time management capabilities.· Proactive mindset with the ability to work independently and make sound decisions.· Resilience and adaptability in high-pressure situations. Our Commitment to you:· Openness – Embrace change, act with integrity, and learn from experience.· Responsibility – Make consistent decisions and foster trust through teamwork.· Appreciation – Respect others, provide clear feedback, and celebrate success.· Transparency – Address concerns constructively and promote clarity.· Trust – Collaborate effectively to achieve shared goals.· Diversity – Champion diverse perspectives to drive innovation and competitiveness. Compensation & Benefits:· Competitive hourly rate with annual performance-related bonus.· Up to 35 days annual leave (inclusive of bank holidays).· Free on-site parking and access to a subsidised restaurant.· Hybrid working model: blend of remote and office-based work. Diversity, Equity & InclusionOur client is committed to fostering a diverse and inclusive workplace. Their DEI strategy promotes:· Equal opportunities in recruitment and career development.· Protection against discrimination and a culture of respect.· A workforce enriched by diverse backgrounds, experiences, and perspectives.· Support across five dimensions of diversity: gender, age & experience, abilities, sexual orientation # 4714321

Job Title: Value Ambassador (Sales & Publicity Executive) Location: London / Farnham (Hybrid - 1 day in office) Package: £26,000 Basic + Significant Performance Bonuses (Potential to double salary) 🚀 Shape the Future of Social Media with a Purpose-Driven Tech Start-Up Are you an entrepreneurial go-getter ready to disrupt the digital landscape? We are partnering with a ground-breaking UK-based technology startup founded by a prestigious, highly academic leadership team. Positioned as the ethical alternative to traditional social networking, this platform is moving away from aggressive advertising models to prioritise authenticity, human connection, and positive social impact. This is a rare opportunity to join an exclusive cohort of six ambitious individuals who will help secure the future of the company, with a clear pathway to becoming a Division Head and Senior Leader. The Role: As a Value Ambassador, you will act as the "face and voice" for one of the platform's core positive pillars. This is a high-impact, hybrid role blending advocacy, sales, and publicity. You will manage your own division, filling your diary with external meetings, content creation, and speaking engagements. In this role you will: • Drive Growth: Utilise advocacy and direct outreach to drive user downloads and secure paid subscriptions, aiming for ambitious subscriber growth in your first year., • Lead Publicity: Seek high-profile speaking opportunities on podcasts and at major global events to make your assigned value trend., • Build Partnerships: Identify and approach corporate entities for mutually beneficial partnerships and collaborate with associated charities to amplify the platform's mission., • Lucrative Earnings: A performance-based bonus structure offers the potential for a 50% salary bonus if targets are hit, and a 100% bonus if targets are doubled., • Hybrid Flexibility: Enjoy a balance of remote work with just one day per week required in the office (Surrey/Greater London area)., • Impact: Work on a platform where content is moderated for safety and every post has the potential to positively impact lives., • Entrepreneurial Spirit: High ambition and a desire to take ownership, with the ability to manage your own schedule and strategy., • Passion for Values: A deep alignment with the mission of creating a better digital environment, often demonstrated through prior charity or advocacy work., • Commercial Aptitude: Previous sales ability or commercial experience is helpful, as you will be focused on driving measurable growth and sign-ups. Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.

Electrical Avionics Engineer - Multiple levels required £45,000 - £90,000 base Location: Camberley, UK (Remote options could be available) Employment Type: Full-time, Hybrid work Overview We are seeking a Part 21 Electrical / Avionics Engineer to support the design and certification

MyHealthcare is made up of the MyHealthcare Primary Care Service (remote GP and nurse services, physiotherapy, and mental health support) and the MyHealthcare Allowance, an annual allowance redeemable against a menu of Bupa healthcare products, all to the approximate value of £350. Health Trust is

Land Surveyor (Field based, local patch) Remote around Surrey/Hampshire £35,000-£45,000 (OTE £50,000+) + Training + Progression + Overtime + Van + Remote + 33 days holiday + Flexible working hours Are you a Land/Utility Surveyor looking to join one of the fastest growing multi-disciplinary survey practises in the UK, who will invest in your professional development with on-going training, while working a remote role across Surrey and Hampshire with flexible working hours to give you greater work-life balance? Do you want to join a company who will give you autonomy, but also any extra support you need? You will be able to manage your own diary with some jobs finishing early providing you with a much greater work like balance. There is also a lot of optional additional overtime available should you want to considerably increase your earnings. On offer is the chance to join a company who have a really low staff turnover and are only looking to add to the team to help facilitate their continued growth. You will also benefit from working on a wide variety of projects, using the latest equipment and techniques. In this role you will work primarily across Surrey and Hampshire and carry out on-site utility surveys, accurately detect and map underground services using industry-standard equipment, process and record survey data, and collaborate with the CAD and project teams to deliver reliable, PAS 128-compliant outputs for clients. This role would suit someone with some experience as a Utility Surveyor and using radio detection systems, ideally being based within the Surrey/Hampshire area The Role Conduct underground utility detection Surveying and Mapping Visiting sites across Surrey and Hampshire The Person Some experience as a Utility Surveyor Full understanding of PAS128 and the procedures involved Demonstratable experience working with Electromagnetic & GPR equipment Full Driving license Keywords: Utility Surveyor, Radio Detection, Mapping, GPR, EML, GPS, PAS, Hampshire, Surrey, Training, Progression Reference Number: BBBH22786 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. TPBN1_UKTJ

This fully remote role requires an engineering background, particularly in compliance with industry standards. A global engineering services provider is looking for a Senior Legislation & Standards Engineer to support a client in the maritime defence industry.

Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a c.

As the Technical Sales Support & Content Manager, you will play a key role in developing promotional and technical materials that support the Commercial Manager and strengthen the connection between the company and its clients. In this role, as the Technical Sales Support & Content Manager will crea

A leading software company is seeking a Software Support Consultant to join their customer support team, fully remote. Ideal candidates will have previous experience in technical support and be passionate about customer service.

The business has seen strong improvement throughout the year with plenty of projects, customer demand, and continuous support work available. Provide SAP Business One support across multiple customers with varied setups. SAP B1 Support experience within a partner environment is essential.

A global technology company seeks an Analyst to provide Level 1 remote desktop support in both Arabic and English.

You will provide support across multiple clients with varied setups, manage support tickets efficiently, and work closely with internal teams to deliver exceptional customer service. A leading SAP Business One recruitment firm is seeking an experienced SAP B1 Support Consultant to join their growing

This part-time role offers fully remote work and flexible scheduling, perfect for those who want to engage in the travel industry while ensuring clients feel supported and informed. A travel service provider is seeking a Virtual Trip Support Consultant to help clients throughout their travel journey

Provide SAP Business One support across multiple customers with varied setups. SAP B1 Support experience within a partner environment is essential. Remote with quarterly office visits.

This remote role involves leading customer onboarding, managing API integrations, and providing technical support. Join a supportive team dedicated to making a significant impact in digital learning. An innovative EdTech company based in the UK is seeking an Integration & Support Engineer to facilit

A non-profit organization in the UK is hiring a Support Line Adviser for a permanent, full-time role. You will provide critical support to individuals affected by cancer, offering benefits advice and assistance with financial uncertainty.

The role offers a competitive salary and fully remote working arrangements in a supportive team environment. A leading legal services provider is looking for a Technical Support Lawyer specializing in Residential Conveyancing.

A UK-based compliance support firm is seeking a Compliance Support Director to provide essential support during account setup and compliance reviews. This fully remote role requires signing documentation electronically and ensuring adherence to compliance obligations.

This role offers a salary of £45-50K and allows for significant remote work with occasional site visits.

This position offers a competitive salary of up to £90,000 along with generous benefits and the flexibility of 100% remote work. A leading support services company in the UK seeks a Head of Operations to drive operational strategy and ensure efficiency across global functions.

A leading travel technology company is seeking a Head of Support to drive strategic leadership in service operations. This position offers flexible schedules, a supportive team environment, and numerous benefits including training programs and corporate travel discounts.

A growing logistics software company in England is seeking a Technical Application Support Specialist to provide support for escalated technical issues. This position offers remote working opportunities, competitive benefits, and the chance to grow within a rapidly expanding organization.

A consulting firm is looking for an experienced Salesforce Support Consultant based in the UK. This position requires at least 5 to 8 years of experience in Salesforce SFDC Support or Enhancement projects, along with certification in Salesforce SFDC. This role can be performed remotely, providing fl

Flexible working arrangements are available, fostering a supportive team environment.

A private investment firm is seeking an experienced Executive Assistant to support the founder and manage diary scheduling. This predominantly remote role allows for autonomy and responsibility while serving as a key liaison with stakeholders. The ideal candidate will have 5+ years of executive supp

A global professional services firm in Greater London is looking for a proactive IT Systems Analyst to join its IT support team. The role involves providing 2nd line IT support across multiple regions, diagnosing escalated issues, and managing global incidents. The ideal candidate has over 5 years o

A leading agricultural company in the UK is seeking a Technical Sales Support & Content Manager. The role involves developing promotional materials and delivering technical sales support to drive business growth. This position is remote but requires UK residency, offering a competitive salary of £6

The position offers fully remote work, flexible scheduling, and opportunities for personal growth within a supportive team environment. A travel consultancy firm is seeking a Virtual Trip Support Consultant to assist clients throughout their travel experience.

A leading education technology firm based in the United Kingdom is seeking an IT Consultant to support schools with technology solutions.

This remote position involves designing and implementing complex Azure architectures, guiding clients on migration and security best practices.

A legal recruitment agency in the UK is seeking an experienced Technical Support Lawyer to join their residential conveyancing team.

Line Support Consultant – Fully Remote – £45,000 – Planned Progression to Functional Consultancy. Pearson Carter are currently recruiting a D365 BC Support Consultant for a highly reputable MS Gold Partner on a fully remote basis. Deliver great customer service and technical support to custom

The role offers excellent flexibility, including 4 days of remote working.

With a fully remote model, this position offers work-life balance and competitive benefits.

A leading social impact organization in London is looking for a Prompt Engineer to launch AI products aimed at supporting frontline workers.

Trade Mark Support – Fully Remote – £35,000 - £45,000. Trade Mark Support – Fully Remote – £35,000 - £45,000. This role offers exposure to a wide range of brand portfolios and the opportunity to contribute to the development of efficient, high-quality support processes within a modern, f

A global ICT integrator is seeking an iSeries Application Support Consultant to develop and support Warehouse Management Systems in the UK. The role involves providing 24/7 technical support, building strong customer relationships, and collaborating on future projects. Ideal candidates will have rel

A leading IP services firm is seeking a Trade Mark Support professional for a fully remote role. This role offers exposure to various brand portfolios and an opportunity to enhance support processes within an innovative environment.

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

To work in support of early years' staff by contributing towards the creation of a warm, friendly, safe and caring environment for children within our nursery setting. To work in support of early years 'staff by contributing towards the creation of a warm, friendly, safe and caring environment for c

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Application Support Analyst - Woking. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace.

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

We need somebody who can provide a supportive role in the lives of young people, able to give advice, assistance and support in order to help empower young them in addressing past and present difficulties. The nature of the work is dynamic and diverse, with each day presenting new and unique tasks

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha