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Complaints & Compliance Officer PMR are partnering with a well established residential property management organisation to recruit an experienced Complaints & Compliance Officer. This is a key position within the business, responsible for overseeing complaints management while ensuring the organisation maintains robust compliance, data protection and regulatory processes. The successful candidate will play an important role in safeguarding regulatory standards, improving internal processes and ensuring residents and stakeholders receive fair, transparent and professional complaint resolution. This role would suit someone with strong knowledge of the residential leasehold sector, excellent written communication skills and a structured approach to compliance and risk management. The Role As Complaints & Compliance Officer, you will act as the central point of contact for complaints, data protection and regulatory compliance matters across the organisation. Working closely with internal teams and senior leadership, you will manage complex complaint investigations, ensure regulatory deadlines are met and support the development of policies and procedures that strengthen compliance across the business. The role requires strong analytical thinking, excellent attention to detail and the ability to communicate complex issues clearly and professionally. Key Responsibilities • Manage and investigate escalated customer complaints in line with company procedures and regulatory timeframes., • Work collaboratively with internal departments and external suppliers to gather information and resolve cases effectively., • Communicate clearly with complainants, providing well-structured written responses and final outcome letters., • Assess cases objectively and make recommendations regarding compensation, redress or gestures of goodwill where appropriate., • Liaise with legal teams where necessary, supporting with documentation for pre-legal correspondence or formal action., • Ensure complaints are formally closed with appropriate documentation and any required remedial actions are completed., • Act as the first point of contact for compliance, privacy and data protection queries across the organisation., • Manage and respond to Data Subject Access Requests (DSARs) within regulatory deadlines., • Investigate and report data breaches where required., • Conduct Data Protection Impact Assessments and maintain relevant documentation., • Monitor adherence to GDPR and data protection legislation, ensuring best practice is maintained across the business., • Develop and maintain internal policies that support compliance with relevant legislation., • Deliver or coordinate training and awareness programmes relating to compliance, privacy and data protection., • Maintain compliance registers and ensure accurate records are kept., • Produce regular reports for senior management highlighting complaints trends, root causes and potential risks., • Identify opportunities to strengthen internal processes and improve complaint resolution procedures., • Support the wider business in maintaining strong risk management and compliance frameworks. The Person Our client is looking for a professional who combines strong regulatory awareness with excellent communication skills and the ability to manage sensitive issues with care and professionalism. You will ideally have: • Experience within block management or the residential leasehold property sector., • Knowledge of leases, service charges and associated legislation., • A solid understanding of risk management and regulatory compliance practices., • Knowledge of data protection regulations including GDPR., • Familiarity with compliance frameworks such as AML, Anti Bribery and regulatory governance., • Strong analytical and reporting skills, including good Excel capability., • Excellent written communication and professional letter writing ability., • Strong organisational skills and the ability to manage deadlines effectively., • Exceptional attention to detail and a structured approach to problem solving., • Confidence working with multiple stakeholders across the business. Desirable • Knowledge of TPI or RICS regulatory frameworks, • Experience managing client or resident relationships Why This Role? This position offers the opportunity to play a key role in strengthening compliance standards and improving customer outcomes within a respected property management organisation. You will gain exposure to senior leadership while helping shape best practice in complaints handling, compliance and regulatory governance across the business.

Job Description HV Operative Knebworth - Covering Sites Nationwide Permanent, full-time Competitive salary plus benefits We are seeking an experienced High Voltage (HV) Operative to join our growing team to deliver electrical network connection projects nationwide. As an established Independent Connections Provider (ICP), we design and construct contestable connections up to 11kv for a range of clients across renewable, commercial, industrial and infrastructure sectors. In this role you will be responsible for carrying out safe and efficient installation, testing and commissioning of HV and LV network assets in accordance with project scope and industry regulations. You will work closely with our Projects teams, engineers and DNO/INDO representatives to deliver high-quality works to program. More about the role: • Undertake construction, commissioning and maintenance activities on ICP contestable works., • Work on a variety of sites including substations, commercial developments, renewables and private networks., • Maintain accurate site records including test sheets, as-built information and daily site documentation., • Liaise with clients, engineers, project manager and third parties to support successful project delivery., • Ability to undertake hands on maintenance activities and manage remedial / project works in various locations throughout the UK., • Organise and execute HV & LV switching, isolation, earthing, identification of the point of work and issue safety documentation duties on HV networks., • Experience of providing the above duties in similar networks., • Authorised as a 11kV AP able to work on networks., • Prepared to travel nationwide with some overnight stays required., • Ability to undertake operational, technical and safety from the system duties with the construction, maintenance and commissioning of projects., • Testing and commissioning of cables and equipment., • Positive safety culture and strong technical awareness., • Sound technical knowledge to support direct labour teams., • DNO Authorisation - up to 11kV is advantageous., • Possession of a current AP certificate with existing IDNO's., • HNC in Electrical Engineering., • EUSR SHEA Power Card., • Cable Identification., • Street Works Qualification., • IOSH, NEBOSH, SMSTS or other safety related qualification., • 5 years + experience in a similar industry., • Full UK driving license. JBRP1_UKTJ

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