Shared Ownership Manager
2 days ago
Brighton
DescriptionHome ownership for people with long term disabilities Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Salary: £42,488 plus £1,000 Essential Car User Allowance (per year) Location: Bell Lane, Lewes, with the need to travel across the Sussex area Hours: 37 per week Make a life changing difference. Lead a pioneering home ownership programme. Why Southdown? At Southdown, our values of being Compassionate, United, Trustworthy, Responsive, and a Force for Good underpin everything we do. Youll join a supportive organisation where your work has tangible, life changing impact. We are now launching an exciting and innovative scheme enabling people with long term disabilities to buy a home of their own through the government-backed HOLD Scheme. About the Role As the Shared Ownership Manager, you will lead and own the full end to end journey for customers - from initial enquiry and eligibility assessment, through property identification and offer, to the coordination of a team of legal and property consultants ensuring the smooth completion of purchase and the successful handover to the shared owner. You will establish a local and regional presence for the HOLD scheme and act as Southdowns internal lead overseeing and reporting against the delivery of a programme of open market home ownership sales, ensuring every shared ownership purchase meets the needs of customers and Homes England Capital Funding Guide requirements.Key Responsibilities • Establishing and operating a fully compliant HOLD shared ownership programme, • Managing a pipeline of acquisitions and providing clear programme monitoring and projections to senior colleagues, • Maintaining Homes England systems, audit trails and compliance documentation, • Ensuring a smooth, well-documented handover to housing management and Property Services teams, • Working with families, local authorities and disabled peoples organisations to build a wider understanding of the scheme, • Managing customer enquiries and customer leads, undertaking eligibility checks and affordability assessments, • Assessing and approving open-market properties for suitability, value, title and condition, • Commissioning and reviewing surveys, valuations and conveyancing work, • Overseeing legal progression and ensuring all required documents (e.g., KIDs, affordability evidence) are issued and recorded appropriately, • Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover., • Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car., • Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets., • Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors., • Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service., • 25 days paid holiday plus bank holidays. Skills, Knowledge and ExpertiseWhat youll need for the role:, • Values-led, compassionate, and committed to delivering positive social impact, • Confident managing complex housing or shared ownership cases end-to-end, • Skilled at balancing customer needs with regulatory requirements, • Ability to build trust with customers and communicate complex information clearly and sensitively, • Highly organised, with the ability to develop administrative and case management systems to manage enquiries, triage applications and support, • Comfortable making judgement-based decisions in nuanced situations, • Someone who enjoys working independently in a regulated, accountable environment, • A Standard Disclosure and Barring Service (DBS) check, which will be paid for by Southdown, • Knowledgeable and experience of shared ownership, leasehold structures, conveyancing or property acquisition processes, • Homes England requirements (or the ability to learn them quickly)