Service Advisor
7 days ago
Swansea
Renault Swansea is looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG). You’ll be joining a Service team that prides itself on providing excellent customer care. \n Why join us \n\n • A basic salary of £29,870 pa OTE £37,344pa (includes Saturday overtime)\n, • Access to a salary-sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.\n, • A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.\n, • Car insurance is included on both of these car schemes \n, • 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)\n, • Pension scheme which includes permanent health insurance and death-in-service benefit schemes\n, • Share Incentive Scheme\n, • Staff discounts on vehicles, parts, servicing, and accessories\n, • Free Mortgage and pension advice seminars\n, • Cycle-to-Work scheme, including e-bikes\n, • Discounted gym membership\n, • Enhanced Maternity and Paternity policies\n, • Opportunities to progress your career and excellent Manufacturer training\n\n What you’ll be doing \n\n • Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.\n, • Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars\n, • Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing\n\n What you’ll bring \n\n • Previous experience in a Service Advisor role\n, • Ability to deliver an outstanding customer experience\n, • Good mechanical awareness and understanding of cars and parts\n, • Highly organised with excellent time management skills\n, • Experience of upselling products and services\n, • Assertive and able to handle difficult situations\n, • Knowledge of CDK Drive, Kerridge, SAF\n, • A clean UK driving licence (essential)\n\n Working pattern \n You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid) \n Interested? Apply NOW