Bishop Auckland
Overview We are seeking an experienced IT Manager to take ownership of the organisation’s IT infrastructure, core systems, and technology services. This role blends hands-on technical leadership with responsibility for infrastructure stability, cybersecurity, cloud platforms, and business-critical applications including the Synchro ERP system. You will ensure technology services are secure, resilient, and aligned with business needs while delivering a high-quality user experience across the organisation. Key Responsibilities Technical Leadership & Support • Provide senior-level technical support across business-critical systems, • Troubleshoot complex infrastructure, networking, and application issues, • Oversee Windows Server environments, Active Directory, Group Policy, DNS/DHCP, and file services, • Administer Microsoft 365 services including Exchange Online, SharePoint and Teams, • Lead infrastructure improvements, upgrades, and system changes, • Manage virtualisation platforms including VMware and Hyper-V, • Oversee cloud services across Azure and AWS, • Drive continuous improvement in security posture and risk management, • Support compliance initiatives such as Cyber Essentials and ISO 27001, • Develop and maintain disaster recovery and business continuity arrangements, • Support and maintain the Synchro ERP platform, • Act as the technical interface between internal teams and external support partners, • Support user access, system performance, and continuous improvement, • Maintain technical documentation, SOPs, and knowledge bases, • Manage supplier relationships and IT procurement, • Recommend and deliver technology changes aligned with business objectivesSkills & Experience, • Strong background in IT infrastructure and enterprise support, • Experience with Windows Server, virtualisation, cloud platforms, and Microsoft 365, • Strong understanding of networking, security controls, and systems administration, • ERP support experience, including SQL reporting, • Experience with Synchro ERP, • Knowledge of ITIL or cybersecurity frameworks