Customer Success Manager
6 days ago
Bradford
Role: Customer Success Manager Location: Bradford (Hybrid 1-2 days a week in office) Type: FTC - 12 months Are you passionate about building strong client relationships and delivering impactful software solutions? My client are looking for a Customer Success Manager to join their team for maternity cover for a 12 month FTC and help their clients achieve their goals through exceptional service and strategic support. There could be a strong possibility of turning permanent depending on workload and other factors. As a Customer Success Manager, you'll be the trusted advisor for a portfolio of clients ensuring smooth onboarding, successful project delivery, and long-term satisfaction. You'll: • Lead onboarding and product adoption, • Manage complex software implementation projects, • Build and grow client relationships, • Identify upsell and cross-sell opportunities, • Collaborate with internal teams to drive customer success, • Monitor performance and customer health metrics, • Handle renewals and contract discussions, • 1-2 years' experience in project or product management, • Experience in a fast-paced, software-focused environment, • Strong communication and stakeholder management skills, • A proactive, customer-first mindset If you're ready to make a real impact and grow your career in customer success, we'd love to hear from you. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.