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  • Credit Controller
    Credit Controller
    10 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Public Relations officer
    Public Relations officer
    2 months ago
    £42000–£43000 yearly
    Full-time
    Northwood

    Company overview: World Leisure Developments specialises in the development and international licensing of competitive social entertainment concepts. Our work combines creative design, strategic brand development, and partnership management to bring innovative leisure experiences to markets worldwide. With a growing presence across multiple regions, we collaborate with global partners to deliver high-quality, technology-driven entertainment brands that connect people through shared social experiences. Our first venue is currently under design, and we are preparing for an exciting global launch, including expansion into Greater China and other key international markets. Job description: We are now seeking a talented Public Relations Officer to support the company’s communication and brand-building efforts. The successful candidate will play a key role in enhancing the organisation’s visibility, strengthening relationships with stakeholders and partners, and ensuring consistent, high-quality messaging across all markets. This is an excellent opportunity for a communications professional who thrives in a creative, fast-evolving international environment. Responsibilities: • Work with senior colleagues to identify communication opportunities around strategy, brand, and international expansion, ensuring PR aligns with corporate goals., • Create and adapt written and visual content, including partnership proposals, brand updates, promotional materials, and social media campaigns for diverse audiences., • Build and maintain relationships with stakeholders—partners, licensors, venue operators, and community contacts—to strengthen the company’s global profile., • Support planning and delivery of promotional events, venue launches, and partnership showcases, ensuring consistent brand presentation., • Monitor public sentiment, competitor activity, and industry trends, providing insights to inform brand strategy and communications., • Serve as a cultural and linguistic bridge for international operations, leveraging Mandarin and cross-cultural understanding for Greater China and other markets., • Support communications in sensitive or high-profile situations, applying judgement, adaptability, and problem-solving to safeguard reputation. Skills and Qualifications • A Bachelor’s degree., • Minimum of 5 years’ professional experience., • Excellent written and verbal communication, with the ability to craft engaging content for diverse audiences., • Proven ability to build and maintain relationships with business partners, licensors, community representatives, and other key stakeholders., • Experience planning and executing promotional events, launches, or public-facing campaigns., • Ability to identify communication opportunities aligned with business strategy and brand objectives., • Familiarity with social media platforms and digital communication channels for audience engagement., • Strong cultural awareness; Mandarin language skills highly desirable for international operations., • Ability to monitor public sentiment, competitor activity, and industry trends, and translate insights into actionable recommendations., • Skilled in supporting communication during sensitive or high-profile situations, demonstrating sound judgement and problem-solving., • Strong project management, prioritisation, and multitasking abilities.

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