Customer Success Executive
hace 3 días
Bath
Customer Success Consultant \n Bath or Leeds | Hybrid Working \n 35k + 4k Car Allowance + Excellent Benefits \n \n The Opportunity \n \n Do you have experience working in a law firm and love building relationships? \n \n This is a fantastic opportunity to join an established software business supporting law firms across the UK. \n \n As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure they're getting maximum value from their software. \n \n This is a highly varied role combining customer success, training, business analysis and commercial account development. You'll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience. \n \n If you're a proactive, relationship-focused professional who enjoys solving problems and working with customers to achieve their goals, this could be a great next step. \n \n The Company \n \n Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively. \n With decades of experience in their sector, they've built a strong reputation for combining market-leading technology with outstanding customer support. \n \n Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long-term value from their investment. \n \n What You'll Be Doing \n \n\n • Managing a portfolio of clients and acting as a key point of contact throughout their customer journey\n, • Developing a deep understanding of each client's business, structure, processes and objectives\n, • Conducting detailed analysis of client requirements and identifying how the software can support their goals\n, • Proactively checking in with customers through remote meetings, training plans and regular engagement\n, • Delivering training and helping clients build the confidence to get the most from the software\n, • Identifying opportunities for clients to access additional products and services that support their needs\n, • Building strong, trusted relationships with key stakeholders\n, • Gathering and communicating client feedback to internal teams\n, • Acting as the Voice of the Customer across Product, Sales and Marketing\n, • Helping identify opportunities to improve the user experience, product functionality and client engagement\n, • Explaining complex software solutions and workarounds in a clear and concise way\n, • Managing multiple client relationships and priorities in a fast-paced environment\n, • Travelling to client sites to deliver onsite training when required\n\n \n What You'll Need To Apply \n \n\n • Previous experience working in a law firm, in any role, for 1+ years\n, • Strong relationship-building and stakeholder management skills\n, • Excellent written and verbal communication skills\n, • The ability to explain complex concepts in a simple and engaging way\n, • Strong analytical and problem-solving abilities\n, • Confidence delivering training sessions, both remotely and onsite\n, • Strong knowledge of Microsoft Word, Excel and Outlook\n, • The ability to quickly learn and understand complex software systems\n, • A full UK driving licence and access to a car\n, • Willingness to travel when required\n\n \n What's In It For You \n \n\n • Competitive basic salary\n, • Hybrid workin\n, • 25 days holiday + bank holidays\n, • 8% employer pension contribution\n, • Private health insurance, including optical and dental cover\n, • Life insurance\n, • Employee Assistance Programme\n, • Perkbox membership\n, • Free light lunch and snacks when in the office\n, • The opportunity to develop experience across Customer Success, training, business analysis and commercial account development\n, • Join an experienced and supportive Client Success team\n, • Work for a well-established technology business with a strong reputation in its market\n\n \n What Next? \n \n Hit apply or contact Geo directly for a confidential chat!