Senior Project Manager (EMEA or USA)
4 days ago
London
LondonResearch & Development – Product Management /Full-Time (FTE) /RemoteCompany Overview:At Panopto, we are the most customer-centric learning technology company in the world. Please make sure you read the following details carefully before making any applications. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career.Panopto is looking for a Senior Project Manager to own the execution behind our product initiatives — from the moment we commit to something through the day customers can use it.Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning.As the Senior Project Manager, you'll report to the Program Manager and sit inside the Product team on the R&D side, which means the job runs in both directions. Upstream, you're working with Product Managers, Engineering, and Design to keep committed work moving, dependencies visible, and slippage caught early. Downstream, you're making sure Marketing has positioning, Support knows what's changing, Sales can sell it, and customers hear about it the day it goes live.Most project management roles are one or the other. This one is deliberately both, because the handoffs between them are where things fall apart.You'll take initiatives that start as a paragraph and a target quarter, break them into a plan people can act on, and keep a distributed group of teams moving in the same direction until it's out the door. This role is for someone energized rather than frustrated by ambiguity — you'll frequently be the person who turns "we're doing this next quarter" into a sequenced plan with owners and dates, and then holds everyone to it. You’ll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft.How You’ll Contribute In this role, you will have the opportunity toOwn the end-to-end plan for assigned initiatives — scope, sequence, dependencies, milestones, and readiness criteria from commitment through release.Break large, ambiguous initiatives into discrete workstreams with clear owners, and keep the group aligned as things shift.Work alongside Product Managers and Engineering Leads to track delivery against commitments, surface slippage early, and keep cross-team dependencies visible and resolved.Facilitate the sessions that move work forward — dependency reviews, cross-team planning, release readiness — and make sure they end in decisions.Translate engineering blockers and technical trade-offs into clear, honest updates for Product leadership and commercial stakeholders.Drive go-to-market readiness with Product Marketing, Sales Enablement, Support, and Customer Success so enablement lands with the release, not after it.Coordinate internal and customer-facing release communications, including release notes.Build the templates, checklists, and repeatable processes that make the next release easier than the last one — using AI tooling to cut the manual overhead.What Success Looks Like Within 3 months: You've built working relationships across Product, Engineering, Marketing, and Support, and you own end-to-end coordination for two or more active initiatives — running the delivery cadence with the dev teams and producing status reporting people actually read.Within 6 months: You're anticipating blockers rather than reporting them, and releases you coordinate go out with GTM readiness in place on day one.Within 1 year: You run our most complex, multi-team initiatives with minimal oversight, and the delivery and launch process you've built is what the rest of the team uses by default.Your legacy: Panopto ships predictably, and every team knows what's coming and what they need to do about it — because you built the system that makes that true.Values in ActionCustomer First, Always: You proactively surface friction points in the customer experience before they are escalated — and propose solutions, not just reports.Thrive Together: You share work-in-progress for early feedback, knowing that challenge improves the outcome. You separate critiques of ideas from critiques of people.Elevate the Craft: You hold the bar high on your own work and invest in developing those around you. You treat every project as an opportunity to learn something new.Act with Ownership: You define success by outcomes, not activity. You flag problems early and bring a proposed path forward, not just the problem.Clarity Over Complexity: You default to the simpler solution. Your written communication — internal or external — is direct, specific, and free of filler.How We ThriveYou'll join a team where we challenge ideas, not people. The Product organization exists to ideate, define, and deliver best-in-class products to our customers — assessing market trends, running competitive and customer research, and ruthlessly prioritizing the opportunities with the highest return. We hold ourselves accountable to outcomes, not activity.The Foundation for Success6+ years of project or program management experience, with at least 4+ years specifically embedded within a B2B SaaS Product or R&D organization.Bachelor's degree or equivalent work experience.Demonstrated experience running delivery with software engineering teams and coordinating the go-to-market side of a product launch. This role does both.Proven experience driving delivery for complex SaaS architectures (e.g., API integrations, multi-tenant cloud platforms, feature flags, continuous deployment release models). Working understanding of the SaaS product lifecycle and agile delivery practices, with the judgment to adapt the process to the situation rather than apply it by the book.Enough technical fluency to hold a credible conversation with engineers about dependencies, trade-offs, and blockers — you don't need to write code, but you can't be a passenger in the discussion.Proficiency with Jira and Confluence for planning, tracking, and documentation.Strong written and verbal communication, including the ability to push back constructively on scope creep.Experience working with distributed teams across multiple time zones.Demonstrated track record of designing, implementing, or improving cross-functional delivery and GTM release frameworks, rather than just executing within existing ones. What Sets You ApartExperience coordinating GTM launch activities with Product Marketing, Sales Enablement, or Customer Success.Experience presenting, reporting delivery health, and managing trade-offs directly with VP and C-level stakeholders.Experience sitting inside a Product or R&D organization rather than a central PMO.Active PMP, PMI-ACP, or CSM certification.Hands-on experience leveraging modern PM stacks (Jira, Confluence) and AI productivity tools to streamline status reporting, documentation, and risk analysis. Prior experience in a Product Operations (ProdOps) function.Familiarity with API-based products, feature flagging, or cloud service constraints.Experience in EdTech or with higher education or enterprise customers.Practical use of AI tooling to accelerate planning, synthesis, and reporting work.Join UsJoin Panopto and play a key role in shaping the security foundation of a platform used by millions. If you love threat modeling, automating defenses, guiding engineering teams, and turning compliance standards into practical, scalable security practices, you’ll feel right at home here.Total RewardsBase pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at Panopto can mean for you.At Panopto, our commitment to pay equity and transparency is unwavering. We do not engage in salary negotiations beyond the established range to maintain fairness and prevent potential pay disparities among team members based on negotiation strategies.Please note: Compensation: For U.S.-based hires, the expected annual base salary range for this position is $138,000 • $148,000 USD. Actual compensation will depend on factors including skills, experience, location, and market data.For candidates hired outside the United States, compensation will be determined using local market benchmarks and will be paid in the applicable local currency. Total compensation and benefits may vary by country.Beyond the Requirements: At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways • not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.Recruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable Recruiting Tipsfrom our team. The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> OfferOur people and culturePanopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.Our purposeWe believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.Panopto is an Equal Opportunity Employer.We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.Job Applicant Privacy Notice (compliant with GDPR)As part of any recruitment process, Panopto collects and processes personal data relating to job applicants. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.What information do we collect?· Panopto collects a range of information about you. This includes:· your name, address and contact details, including email address and telephone number;· details of your qualifications, skills, experience and employment history;· information about your current level of remuneration, including benefit entitlements;· whether or not you have a disability for which the organization needs to make reasonable adjustments during the recruitment process; and· information about your entitlement to work in the UK.Panopto may collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment. We may also collect personal data about you from third parties, such as references supplied by former employers. We will seek information from third parties only once a job offer to you has been made and will inform you that we are doing so. Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).Why does Panopto process personal data?We need to process data to take steps at your request prior to entering into a contract with you. We may also need to process your data to enter into a contract with you. In some cases, we need to process data to ensure that we are complying with its legal obligations. For example, it is mandatory to check a successful applicant's eligibility to work in the UK before employment starts.Panopto has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. We may also need to process data from job applicants to respond to and defend against legal claims. Panopto may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. We may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. We process such information to carry out its obligations and exercise specific rights in relation to employment.If your application is unsuccessful, Panopto may keep your personal data on file in case there are future employment opportunities for which you may be suited. We will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.Who has access to data?Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.We will not share your data with third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks.How does Panopto protect data?We take the security of your data seriously. We have internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.For how long does Panopto keep data?If your application for employment is unsuccessful, the organization will hold your data on file for 6 (six) months after the end of the relevant recruitment process. If you agree to allow us to keep your personal data on file, we will hold your data on file for a further 6 (six) months for consideration for future employment opportunities. At the end of that period, or once you withdraw your consent, your data is deleted or destroyed. You will be asked when you submit your CV whether you give us consent to hold your details for the full 12 months in order to be considered for other positions or not.If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your Human Resources file (electronic and paper based) and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.Your rightsAs a data subject, you have a number of rights. You can:· access and obtain a copy of your data on request;· require the organization to change incorrect or incomplete data;· require the organization to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and· object to the processing of your data where Panopto is relying on its legitimate interests as the legal ground for processing.If you would like to exercise any of these rights, please contact [email protected]. If you believe that the organization has not complied with your data protection rights, you can complain to the Information Commissioner.What if you do not provide personal data?You are under no statutory or contractual obligation to provide data to Panopto during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.Use of Artificial Intelligence (AI)Panopto AI Use Policy:Panopto’s AI Use Policy is committed to a hiring process that is thoughtful, fair, and centered on human connection. As artificial intelligence (AI) becomes more prevalent in the workplace, we believe that it is important to describe our use of AI in the hiring process, as well as outline to candidates what use of AI is and is not allowed. While AI can be a valuable tool, it cannot replace genuine human interaction or an individual’s unique perspective, experience, and voice. Company Use of AI: Panopto may utilize tools to enhance the efficiency, objectivity, and quality of our recruitment and evaluation process. These tools assist our team throughout the hiring lifecycle by focusing on four key areas:Content Creation: Providing a starting point for crafting job descriptions and assisting in building tailored interview questions.Resume Parsing: Analyzing candidate skillsets and resume alignment to efficiently identify qualified candidates.Interview & Assessment Insights: Providing interview transcription, summarization, and identifying key insights from candidate assessments in relation to specific role requirements.Data Organization: Organizing and storing information gathered during assessments to help our team make informed, data-driven decisions.Ultimately, these tools are used to support—not replace—our team in assessing skills, generating insights, and identifying the best talent for Panopto.To ensure fairness and transparency:Human-Centric Decisions: Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.Bias Mitigation: We are committed to algorithmic fairness. Our AI-assisted tools undergo regular independent audits to detect and mitigate bias, with the goal of keeping our processes equitable and inclusive. Our methodology aligns with global best practices and regional digital ethics standards to provide every candidate with a fair and merit-based evaluation.Your Rights & Accommodations: We provide inclusive access for all applicants. If you require a reasonable adjustment due to a disability, or if you prefer a non-automated review of your application, please contact Panopto Talent Attraction. We respect your right to request human intervention; please note that opting for a manual review may impact the standard processing timeline.Data Privacy and Security:Your personal data and recordings are processed securely in compliance with global privacy and employment regulations (including EEOC, GDPR, and other local or regional privacy laws, as applicable).To facilitate our recruitment and evaluation process, limited candidate data may be shared securely with trusted third-party vendors and service providers acting on our behalf. We retain candidate data only as long as necessary to fulfill the recruitment purpose or as required by applicable statutory retention periods. Once this purpose is met, or the retention period expires, your data is securely deleted or anonymized in accordance with our data governance policy.Panopto is dedicated to a fair and equitable hiring process for all candidates. Use of AI: Statement of Transparency:At Panopto, we embrace the transformative power of AI to enhance productivity and learning. We believe in providing a level playing field where candidates can use modern tools to put their best foot forward, provided those tools support, rather than replace, their authentic voice and expertise. While we encourage the use of AI as a tool for growth and preparation, we require transparency and authenticity to ensure a fair evaluation for all. Acceptable Use:AI-Assisted Preparation: You are encouraged to use Generative AI (e.g., ChatGPT, Gemini) as a mock interviewer or coach to refine your speaking points.Research & Knowledge Gathering: Using AI to synthesize industry trends or company background is permitted and viewed as proactive preparation.Career Guidance Tools: Simulation tools that help you practice the STAR method or identify skill gaps are acceptable.Prohibited Use:Live Interview Assistance: The use of real-time AI "teleprompters," live answer-generators, or deepfake audio/video during Panopto recordings or live sessions is strictly prohibited.Plagiarized Work Samples: Any take-home assignments or portfolios must be your original work. While AI can assist in formatting or brainstorming, the core logic and execution must be yours.Panopto has a zero-tolerance policy toward the misrepresentation of job-related skills. Consequences of using prohibited tools may result in my immediate disqualification from the hiring process, the withdrawal of any pending offer, or termination of employment if discovered after hire.Verification of Experience:To ensure the integrity of our hiring process and validate the skills demonstrated during your Panopto submission, Panopto may require the following "Proof of Experience":Work Samples & Portfolios: Candidates may be asked to provide original work samples (e.g., code repositories, design portfolios, case studies) that pre-date the current application.Digital Footprint & Professional Links: We may request links to professional profiles (e.g., LinkedIn, GitHub, Behance) to verify career trajectory and industry contributions.Disclosures:Live Validation: Any technical skill demonstrated in an asynchronous Panopto recording is subject to a live, "Human-in-the-Loop" technical assessment or deep-dive discussion.Fraud Detection: Please be aware that we utilize metadata analysis and fraud detection tools to ensure the authenticity of all video submissions.By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI, as well as the acceptable and prohibited uses of AI as a candidate, as described above.Panopto is dedicated to a fair and equitable hiring process for all candidates.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. xrnqpay Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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