769 Best sponsorship sales Jobs in London (December 2025) - page 10

Customer Care Executive

17 days ago

London

As an Executive within the Customer Care team youll play a crucial role in the creation of our newest team within Customer Operations and Support. Once created youll act as an expert in your field and help to make it a success for our customers and team. Youll be confident dealing with difficult or sensitive customer situations and eager to gain further skills here. What is the Customer Care Team The Customer Care team will be responsible for the complaints handling process across the department taking on many of the tasks themselves and overseeing in other the complaints Vulnerable Customer Operations will sit with this team. Theyll be responsible for training and oversight of our team members in terms of interactions and escalations with vulnerable customers. Finally bereavement cases will also sit within this team. The team will provide both effective training and oversight as well as clear and accurate reporting of metrics to be able to demonstratively be making improvements for our customers the team and the business across all areas. Theyll utilise existing metrics and reporting processes incorporate new ones and undertake Quality Assurance checks regularly. With overview and management of all of the above processes this team will work to ensure that customer interactions with reference to them is consistently improved and in a way that is advocating for them. This will include departmental training sessions as well as Moneybox-wide discussions feedback and training. Youll also conduct external research and interaction to ensure were always at the forefront of Fintech capabilities within the teams. As an Executive within the team youll be responsible for a lot of the processes outlined aided by your Team Leader who will help to build and manage the team alongside you. • This role will be responsible for but not limited to the following areas. Please note that the below details the end-state every day of the team but a crucial first stage as a founding member of this team will be the transition of the relevant responsibilities and set-up of the processes over this period(Q4 23 Q1 24)., • Working on a proportion of summary complaints (50% to begin with) as they come in as well as the resulting final responses where these are not resolved initially, • Reviewing other final complaints when done by another member of your team typically the Team Leader, • Alternating daily oversight of the Intercom VC queue to ensure all messages are being answered as/how appropriate, • Acting as an escalation and advice point in the VCs Slack channel giving a yes/no on operational escalations when needed to deputise for your Team Leader, • Helping to administer and training for the wider teams, • Working on new initiatives cross-functionally to be a customer care voice when rolled out, • Answer and action all incoming bereavement cases, • Please note that as a part of all areas above answering or making phone calls to these customers is considered part of the role, • Wed like you to retain your Intercom knowledge by ensuring you take part in customer conversations or/and operational processes at least a few hours a week meaning you are able to answer complaints with full context., • As an Executive wed like you to be a peer-mentor to colleagues across the department to help them prepare for difficult conversations or cases with customers, • Here at Moneybox were here to help our customers turn their money into something greater. That could be helping them to save for what matters invest for their future or buy their first home., • Whatever their reason for joining us we guarantee a service thats simple and reliable that supports them in achieving their goals and celebrates with them along the way., • Thats why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey., • We RAISE the bar with our service...., • Relationship:, • We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers wins and aim to provide an excellent standard of service., • Advocacy:, • We listen to our customers and advocate for them at each step of their journey. We have established systems to share customer feedback and likewise act on their behalf during testing of new features., • Integrity:, • We work honestly fairly and with our customers best interests in mind. Where possible we provide extra support to those that may need it especially in cases of accessibility or vulnerability., • Simplicity:, • We are clear and simple. No complicated jargon just straightforward conversations to make sure you fully understand our products and services., • Expert App Knowledge:, • We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app and their fields., • Youre ready for the challenge of working within a new team and prepared to work with many stakeholders as well as autonomously, • Youre able to pick up and adapt to existing processes as well as provide focused ways to improve them, • You are passionate about improving customer experience within Moneybox especially with reference to complaints and vulnerable customers, • You work to encourage and promote diversity within the team and provide an open and transparent environment, • Youre an enthusiastic positive and proactive leader and you come at every challenge with an open-mind, • Youre a sharp organiser with the ability to see the big picture while managing the day to day workflow who can balance this while looking out for the best interests of the customer and team, • Youre communicative and able to argue for your ideas appropriately and professionally, • You value constructive feedback and is able to see it as a chance for improvement to better your skills, • Youre a confident and friendly individual who has experience as a leader able to clearly explain to customers what is needed of them whilst providing a great Moneybox service, • Youre a mature ambitious individual whos looking to build their career at an exciting very fast-growing company, • Great written and verbal communication skills, • Strong analytical and problem-solving skills, • Ability to understand complex processes and able to explain them clearly to customers and team members, • Meticulous attention to detail, • Great time management skills, • Relevant experience in a similar role, • Monday to Friday shifts, • Shifts are 9 am 5:30 pm. Additional overtime hours are also available., • This role can be fully remote within the UK or hybrid (2 days in the London office per week), • Please note that the tax year black out for this role would be the month of April., • #LI-CS1Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Working Policy:We have a hybrid policy that includes 2 days from our London office and 3 from home. Candidates wishing to work on a fully-remote basis must be based within the UK. Please read before you apply!By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants personal data to manage our recruitment related activities. Consequently we may use your personal data to evaluate your application to select and shortlist applicants to set up and conduct interviews and tests to evaluate and assess the results and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However we may if necessary share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. Please note if offered a position the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role please let us know in advance. If you are unsuccessful in your application we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file you can contact us at email: Your application will be subject to criminal record and adverse credit history checks (such as CCJs IVAs and bankruptcy). As a regulated financial business an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role please let us know. Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full-Time Experience: years Vacancy: 1

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